EXPLAINER VIDEO - It’s about 1 minute 30 seconds

Slide 1: • Your business is good, but you know you can be better…
• You care about your reviews. You always want five stars. • But you’re always looking
for ways to improve your team as well.
Slide 2: • We are SeaGlass, and we have a powerful training tool for your employees to
transform ordinary customer service into a fantastic customer experience.
• Three-minute videos deployed each month, with real-world scenarios, and topics.
Practical, hands-on, including role-playing and situational examples.
• The training video is sent to your entire team’s smartphone in English and Spanish.
One topic each month. At the end of each video, there is a short quiz to wrap up the
topic and space for feedback from your employees. Hey, you are listening to your
employees!
• Second week, the video is sent again, but just as a reminder.
• Third week, you get a management report: number of employees who saw the video,
quiz results, and feedback.
• You also get a zoom meeting with us to review the management report.
• Always enhancing your operation, seamlessly integrating with your training program.
Slide 3: • No implementation on your side. Just send us your employee database and
we’ll take it from there.
Slide 4: • Everyone learns and stays on their toes, from entry-level all the way to CEO. •
Bring the team together on message, align sales & service providers with operations.
Slide 5: • The SeaGlass Video Training System: • Will enhance Customer Experience
across the board, continuously, and will give you 5-star reviews all the time to convert
into more revenue opportunities.
When do we start?