Email

From: Peta, Project Manager

To: Carter, Executive Chef

Subject: Program Expansion Concerns

Good afternoon, Carter. It was a pleasure to meet with you yesterday and receive
your input with regard to an expanded rollout. Your insight and contributions have
been invaluable to the project thus far.

As stated in our last meeting, I am still concerned about expanding the rollout past the
bar sections of our restaurants. Omar has requested that we expand the rollout to
include all dining sections in the Downtown & North locations, but I’m afraid this would
be out of scope from our original intention. In my experience handling projects like
this, an incremental approach affords a more limited risk and allows staff to problem
solve with more limited consequences. Additionally, current staffing is not robust
enough to handle a significant uptick in orders without hiring additional personnel
immediately.

At the end of the day, customer satisfaction drives our revenue. I believe you and I
share a similar concern that an expansive rollout will have consequences that will
negatively impact our customer satisfaction. Would you feel comfortable sharing a list
of your biggest rollout expansion concerns with me, so that I may meet with Omar &
Deanna to discuss them further?

Moving forward, I’d like to be able to come to a consensus with our team and ensure
buy-in from both Omar and Deanna that a gradual approach will yield the best results
for long-term revenue growth. I am hoping that by showing a united front, we would be
more convincing to Omar & Deanna to share this mindset.

Warm Regards,

Peta

Project Manager