Evidence/Proof of Current Competencies

Form 1.2: Evidence of Current Competencies acquired to related to

Job/Occupation

Current Competencies Proof of Evidence Means of validating

1. Participate in
Certificate of Submitted certified true
workplace copy of Certificate of
Completion
communication Completion

2. Work in team Certificate of Submitted certified true

environment Completion copy of Certificate of
Completion

3. Solve/address Submitted certified true

routine problems copy of Certificate of
Certificate of
Completion
Completion

4. Develop career
and Life Decisions
Certificate of Submitted certified true
Completion copy of Certificate of
Completion

5. Contribute to
workplace
Certificate of Submitted certified true
innovation
Completion copy of Certificate of
Completion
6. Present relevant
information
Certificate of Submitted certified true
Completion copy of Certificate of
Completion

7. Practice
occupational
Submitted certified true
safety and health
copy of Certificate of
policies and Certificate of
Completion
procedures Completion

8. Exercise efficient
and Effective
Certificate of Submitted certified true
sustainable
Completion copy of Certificate of
practices in the
Completion
workplace

9. Practice
entrepreneurial
Certificate of Submitted certified true
skills in the
Completion copy of Certificate of
workplace
Completion

10. Develop and

update industry
Certificate of Submitted certified true
knowledge
Completion copy of Certificate of
 Completion

11. Observe
workplace hygiene
Certificate of Submitted certified true
procedures
Completion copy of Certificate of
Completion

12. Perform
computer
Certificate of Submitted certified true
operations
Completion copy of Certificate of
Completion

13. Perform
workplace and
Certificate of Submitted certified true
safety practices
Completion copy of Certificate of
Completion

14. Provide
effective customer
Certificate of Submitted certified true
service
Completion copy of Certificate of
Completion

15. Prepare the

dining
Certificate of Submitted certified true
room/restaurant
Completion copy of Certificate of
area for service
 Completion

16. Promote
food and beverage
Certificate of Submitted certified true
products
Completion copy of Certificate of
Completion

17. Provide food

and beverage
Certificate of Submitted certified true
services to guests
Completion copy of Certificate of
Completion

18. Provide
room service
Certificate of Submitted certified true
Completion copy of Certificate of
Completion

19. Receive and

handle guest
Certificate of Submitted certified true
concerns
Completion copy of Certificate of
Completion

Prepared by:
ROBELIN R. BARCELO
Trainer

Date: August 09,2023

Form 1.3: Summary of Current Competencies versus Required

Competencies

Required Units of Current Training

Competency/Learning
Competencies Gaps/Requirements
Outcomes based on CBC

BASIC COMPETENCIES

1. Participate in Participating in
workplace workplace
 communication communication

2. Work in team Working in team

environment environment

3. Solve/address Solving/addressing
routine problems routine problems

4. Develop career and Developing career and

Life Decisions Life Decisions

5. Contribute to Contributing to
workplace workplace innovation
innovation

6. Present relevant Presenting relevant

information information

7. Practice Practicing
occupational safety occupational safety
and health policies and health policies
and procedures and procedures

8. Exercise efficient Exercising efficient

and Effective and Effective
sustainable sustainable practices
practices in the in the workplace
workplace

9. Practice Practicing
entrepreneurial entrepreneurial skills
skills in the in the workplace
workplace

COMMON

Developing and
1. Develop and update
update industry
industry knowledge
knowledge

2. Observe workplace Observing workplace

hygiene procedures hygiene procedures

3. Perform computer Performing computer

operations operations

4. Perform workplace Performing workplace

 and safety practices and safety practices

5. Provide effective Provide effective

customer service customer service

CORE COMPETENCIES

1. Prepare the dining Preparing the dining

room/ restaurant room/ restaurant area
area for service for service

1.1 Take table

1.1 Take table reservation
reservation

1.2 Prepare service

1.2 Prepare service stations
stations and
and equipment
equipment

1.3 Set-up the tables in the 1.3 Set-up the tables in

dining area the dining area

1.4 Set the 1.4 Set the

mood/ambiance of the mood/ambiance of the
dining area dining area

2. Welcome guests and Welcome guests and

take food and take food and
beverage orders beverage orders

2.1 Welcome and greet 2.1 Welcome and

guests greet guests

2.2 Seat the guest 2.2 Seat the guest

2.3 Take food and beverage 2.3 Take food and

orders beverage orders

2.4 Liaise between

2.4 Liaise between kitchen
kitchen and service
and service areas
areas

3. Promote food and Promote food and

beverage products beverage products

3.1 Know the product 3.1 Know the product

3.2 Undertake Suggestive 3.2 Undertake
selling Suggestive selling

3.3 Carry out Upselling 3.3 Carry out Upselling

strategies strategies

4. Provide food and Provide food and

beverage services to beverage services to
guests guests

4.1 Serve food orders 4.1 Serve food orders

4.2 Assist the diners 4.2 Assist the diners

4.3 Perform banquet or 4.3 Perform banquet or

catering food service catering food service

4.4 Serve beverage

4.4 Serve beverage orders
orders

4.5 Process payments and 4.5 Process payments

receipts and receipts

4.6 Conclude food

4.6 Conclude food service
service and close down
and close down dining area
dining area

4.7 Manage intoxicated 4.7 Manage intoxicated

persons persons

5. Provide room
Provide room service
service

5.1 Take and process room 5.1 Take and process

service orders room service orders

5.2 Set up trays and 5.2 Set up trays and

trolleys trolleys

5.3 Present and serve food 5.3 Present and serve

and beverage orders to food and beverage
guests orders to guests

5.4 Present room service 5.4 Present room

account service account
5.5 Clear away room service 5.5 Clear away room
equipment service equipment

6. Receive and handle Receive and handle

guest concerns guest concerns

6.1 Listen to the

6.1 Listen to the complaint
complaint

6.2 Apologize to the

6.2 Apologize to the guest
guest

6.3 Take proper action on 6.3 Take proper action

the complaint on the complaint

6.4 Record complaint 6.4 Record complaint

Prepared by:

ROBELIN R. BARCELO
Trainer

Date: August 11, 2023

 1.4 TRAINEES TRAINING REQUIREMENT/NEEDS

Training Needs Module Title/ Module of

Instruction
(Learning Outcome)

1. Welcome and greet guests

2. Seat the guest

Welcoming guests and take food and
3. Take food and beverage beverage orders
orders

4. Liaise between kitchen and

service areas

Prepared by:

ROBELIN R. BARCELO
Trainer