CIELITO ZAMORA SENIOR HIGH SCHOOL 1

Point-of-Sale (POS) System in the Food and Beverage Industry: A Study on the Benefits

and Challenges of Implementation.

Jasmin B. Laurio, Patricia Anne Ricci L. Mercado, Marynelle T. Aban,

Ej Chin Zey Dechilla, Mark Jerico E. AbellaOswald Romuel L. Sollestre,

Geryl A. Legaspi, Fidel V. Llera, Jeruel B. Arma, Marjorie M. Hilado

Cielito Zamora Senior High School

IIIR: Inquiries, Investigations and Immersion Research

Mrs. JOAN ASTORGA

S.Y 2022-2023
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                                                                                                                                 Page

   Title Page …………………………………………………………………………………        1

   Table of Contents ……………………………………………………………………….         2

  CHAPTER 1: INTRODUCTION

           Background of the Study …………………………………………………………..        4

          Review of Related Literature and Studies ………………………………………..       5

          Conceptual Framework …………………………………………………………….    8

          Statement of the Problem …………………………………………………………. 9

          Significance of the Study ………………………………………………………….. 9

          Scope and Delimitation of the Study …………………………………………….. 11

           Definition of Terms …………………………………………………………………. 11

   

    CHAPTER 2: METHODS

           Research Design ………………………………………………………………….. 12

          Population and Sampling ………………………………………………………… 12

          Sources of Data …………………………………………………………………… 12

Data Gathering Procedure……………………………………………………….. 13

          Data Analysis ……………………………………………………………………… 13

 
 CIELITO ZAMORA SENIOR HIGH SCHOOL

Abstract

 Title : Point-of-Sale (POS) System in the Food and Beverage Industry:

A Study on the Benefits and Challenges of Implementation.

Researchers : Laurio, Jasmin B., Mercado, Patricia Anne Ricci L.,

Aban, Marynelle T., Dechilla, Ej Chin Zey, Abella, Mark Jerico E.,

Sollestre, Oswald Romuel L., Legaspi, Geryl A., Llera, Fidel V.,

Arma, Jeruel B., Hilado, Marjorie M.

Grade and Section : 12-Bitcoin

Institution : Cielito Zamora Senior High School

Year : 2023

Adviser : Mrs. Joan Astorga

 CIELITO ZAMORA SENIOR HIGH SCHOOL

Chapter 1

Introduction

Background of the Study

The food and beverage industry has undergone significant changes over the years,

including the incorporation of technology into their business operations. The Point-of-Sale

(POS) system is one of the technological advancements that have transformed the industry.

Point-of-Sale (POS) system is an automated system used to process transactions

between a customer and a business. POS systems have been widely adopted in the food and

beverage industry to streamline operations, improve efficiency, and enhance customer

experiences. The system allows businesses to process orders, and track sales, among other

things.

Over the years, researchers are interested in the implementation of POS systems

primarily in food and beverage industry. Several studies have been conducted to investigate the

impact of POS systems on business operations, customer experiences, and profitability.

Researchers have also looked into the factors that influence POS system adoption and the

challenges that businesses face during implementation.

The goal of this research topic is to create a point of sale (POS) system. The study will

look into the effectiveness of implementing POS systems, as well as the factors that influence

business adoption of the system. The study will also provide insights into the future of POS

systems in food and beverage industry, as well as the potential consequences for businesses

that do not adopt the technology.

The food and beverage industry is a highly competitive and dynamic sector that relies

on efficient and effective operations to meet customer demands and ensure profitability. In

recent years, the implementation of Point-of-Sale (POS) systems has gained significant

attention as a technology solution to enhance operational processes and improve customer

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service within the industry. A POS system is a computerized system used to manage sales

transactions, and customer data in real-time at the point of purchase.

Review of Related Literature and Studies

Related Literature

Using a point of sale (POS) system, business can monitor sales and take payments

from clients. Although it may appear simple, the setup may work differently depending on

whether you sell exclusively online, have a physical store, or both. A point-of-sale system is a

phrase used to describe a cash register in a store. Because all POS systems in use today are

digital, can check out a customer from any location. Only need a POS app and an internet-

enabled device, like a tablet or phone. (Kari, D., 2022)

Agnes and Andrew (2021) state, Running a retail firm requires a variety of managerial,

administrative, and marketing skills. The ability to guarantee that all of their operations are

functioning well will pay off for retailers who take the time and spend the money to set up an

efficient point of sale (POS) system before they need it. The qualities to look for in a POS

system and how to choose the one that would work best for your restaurant or retail outlet are

discussed in this article by two industry professionals.

According to Dana K. (n.d.), A restaurant's point of sale, or POS, is a combination of

hardware and software that manages transactions and workflow. POS systems are utilized in

the food and beverage industry as well as other industries like retail, therefore it's essential to

get a system that is customized for your business. It's essential to buy or migrate to a POS

system created for the operation because these systems are used in food and beverage

industries as well as other types of enterprises like retail.

The Embed Team (2022), At a restaurant, entertainment, or leisure location, food and drink

are an essential component of the visitor experience. Offering a variety of food and drink options

enhances both the customer experience and your ability as a business owner to develop new
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revenue streams for your enterprise. If already have a food or beverage product or plan to add

one, it's crucial that the procedure go smoothly. Using a point of sale system for food and

beverage program will ensure that your consumers can quickly return to their primary focus—

enjoying the experience at any venue—and will serve as an overarching support beam to the

overall experience.

Related Studies

Universidad del Turabo by Angel O. (2017), The study's goal was to examine the

variables that affect consumers' acceptance of point-of-sale (POS) technology, which is one of

the primary systems utilized in the restaurant industry. For the growth and development of the

firm, it is essential that those POS are seen as being used properly.

According to Analyn Rubio and Louie Agustin. (2019), A point of sale system is a business

solution based on software and sales activity simultaneously. A thorough response that includes

single transaction entry records, key client information, purchased products, rate and date are

beneficial to manufacturers and retailers alike. The device would be a huge benefit because it

serves as many consumers as possible quickly and makes it possible to view all types of data

more quickly and conveniently.

Claire S. (2023), A restaurant point of sale (POS) system is the software and hardware

that restaurant owners use to manage every aspect of their operation, including taking orders,

managing the floor plan, reservations, reporting on sales, scheduling workers, and pricing their

menu. The point of sale system at a restaurant is typically a whole restaurant management

system.
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Conceptual Framework

This section conveys the conceptual pattern to show and analyze the study. The

Input-Process-Output (IPO) model which is depicted in figure 1, served as the conceptual

framework for the study and was used to illustrate the steps involved in this research titled

Point-of-Sale (POS) System in the Food and Beverage Industry: A Study on the Benefits

and Challenges of Implementation

Figure 1. Paradigm of the study

Input Process Output

Software Requirement Software development • Implementation,

 Java life cycle (SDLC) utilization and
 MySQL includes: maintenance of the
• data gathering POINT-OF-SALE
Hardware Requirement • data analysis (POS) SYSTEM IN
 Tablet • system design FOOD AND
 Android Phone • programming BEVERAGE
• testing and INDUSTRY.
debugging
• system acceptance
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The model illustrates the relationship between the three part of the research paradigm

namely the input, process, and output.

The input are the Software Requirement, and Hardware Requirement.

The process are the software development life cycle (SDLC) is often adapted to suit the

specific needs and requirements of the research project.

The output or the outcome of the study are the Implementation, Utilization maintenance

of the point-of-sale (POS) system in food and beverage industry.

Statement of the Problem

This study focuses on Point-of-Sale (POS) System in Food and Beverage Industry. The

study aims to answer the following questions:

1. How the respondents assess the Point of Sale (POS) system in terms of;

1.1 Aesthetics

1.2 Accuracy

1.3 Functionality

2. What is the level of effectiveness of the Point of Sale (POS)?

Significance of the Study

The study at hand would be beneficial to the following actors:

Cashier. It benefits cashier to make it payment faster, the customer select the item want

to purchase, and the cashier uses the technology to automatically determines the cost of the

item.

Manager. It benefits manager to make it faster in business management.

Owner. It benefits owner to make it faster in business management.

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Consumer. It benefits consumer to make it faster checkout experience. Transactions

may be performed rapidly, reducing customer wait times, thanks to technologies like integrated

payment systems and barcode scanning.

Future Researchers. This study can serve as a reference for when they conduct research

that is related to our study.

Scope and Delimitation of the Study

The study will examine how the POS system supports and enhances key operational

processes, including order taking, menu management, payment processing, and reporting.

This study focuses on Gracious Tea to make payment transactions faster. This System

can only receive cash and can perform standalone. The owner selects the items they want to

purchase from the consumer, and the system automatically determines the price and print of

receipt.

Definition of Terms

For better comprehension, terms are defined operationally as used in the study:

Aesthetics –The study will evaluate the aesthetics of point-of-sale systems used in the food

and beverage industry. The researcher will employ aesthetics, color appeal, attractive design,

and the point-of-sale system's ideal size to make it an eye-catching addition to any business

environment.

Accuracy- Accuracy in processing and recording transactions without committing mistakes.

Pricing accuracy is making sure that the system applies pricing information to goods and

services appropriately. This includes things like accurately computing totals, correctly applying

discounts or promotions, and making sure that the transaction data are accurately documented

in the system. Insights into sales, and other pertinent indicators should be available through the
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POS system's accurate and dependable reporting. Reports must include precise calculations

and summaries as well as an accurate reflection of the actual transactions.

Functionality – The study will assess the functionality of POS systems within the food and

beverage industry. Additionally, make arrangements for the comfort and convenience of your

customers by offering tableside ordering, splitting bills, and customizing your preferences.

Additionally, the research will evaluate the usability of POS systems, taking into account

elements like the simplicity of employee training, the clarity of interface design, and effective

processes that improve overall operational efficiency.

Java - The study will we use java's graphical user interface, Java provides a rich set of

libraries and frameworks for creating graphical user interfaces (GUIs). We can use Java to

design and implement our interface of our POS system, including windows, buttons, forms,

menus, and other interactive elements.

MySQL - A common open-source relational database management system called MySQL

was employed by the researcher. Data storage and retrieval are made efficient by Java's

libraries and APIs for connecting to MySQL databases. To manage customer information, sales

records, product information, and other data pertinent to our POS system, we can leverage

Java's database connectivity features.

Point of Sale (POS) - Point of Sale (POS) systems are used in various industries to facilitate

transactions between a merchant and a customer. They serve as a central hub for processing

payments, tracking sales, and generating reports.

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Chapter 2

Methods

Research Design

This research will use experimental research design. This is suitable for his study aims

to explore experimental research design of how point-of-sale (POS) system work in the Food

and Beverage Industry. In addition, the data that will be used in this study will be gathered by

using survey research method to collect the data variables.

According to (Shona, 2022), Surveys are used as a method of gathering data in many

different fields. They are a good choice when you want to find out about the characteristics,

preferences, opinions, or beliefs of a group of people. The results of this survey were the

respondents based on their answer to the survey that was conducted.

Population and Sampling

In this study the researchers selected 10 respondents were the owner, consumer,

manager, cashier, employee, supplier, service screw, corporate assistant, and barista. The

researchers use purposive sampling. Purposive sampling is a method where the researcher

uses their discretion to select the participants who will take part in the study.

Sources of Data

This study uses primary sources of data, and the instrument that the researchers will use

to gather data is questionnaire. SOP#1 How the respondents assess the Point of Sale (POS)

system in terms of; Aesthetics, Accuracy, and Functionality. SOP#2 What is the level of

effectiveness of the Point of Sale (POS). Questionnaire can be answered through the following

indicators; 5 = Highly Acceptable, 4 = Acceptable, 3 = Moderately Acceptable, 2 = Slightly

Acceptable, 1 = Not Acceptable. The researchers using survey question with the respondent

were the owner, consumer, manager, cashier, employee, supplier, service screw, corporate
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assistant, and barista. The question based on Point of Point-of-Sale (POS) System in the Food

and Beverage Industry: A Study on the Benefits and Challenges of Implementation.

Data Gathering Procedure

The researchers began to conduct the study by formally asking the permission of the

owner of the store through a letter for approval. As the requirement of Injuries, Investigations,

and Immersion Research (IIIR).

The researchers also asked for the consent of the expert to validate the instrument. After

the used of the validation instruments, the researchers conducted survey question for the

respondent to know the effectiveness using point-of-sale (POS) system and how point-of-sale

(POS) system work in the Food and Beverage Industry. Because the survey question is more

cheaper, quicker, and efficient way to gather the data. The researchers had allotted time, effort

and cooperation in developing on their questionnaire so as serve its intended respondent. The

survey was created using suitable question modified related to the study.

Data Analysis

In determining the use and capabilities of Point of Sale System the researchers used

the following statistical tool:

Weighted Mean were utilized to determine the general weight of the individual option as

to the level of based on the Aesthetic, Accuracy, and Functionality of the proposed Point of Sale

System.

Where:
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Σ = Summation

w = the weight for each data point.

x = the value of each data point.

Each weighted mean will be interpreted using the Likert's Scale shown in the table

below.

RATING INTERPRETATION

4.51-5.00 Highly Acceptable

3.51-4.50 Acceptable

2.51-3.50 Moderately Acceptable

1.51-2.50 Slightly Acceptable

1.00-1.50 Not Acceptable

On the other hand, standard deviation represents the average level of variation in a

dataset which tells how far each value deviates from the mean on average.

The formula for standard deviation is as follows:

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Reference

Kira Deutch (2020), “What Is a POS System and How Does It Work?”squreup; Retrieved

from:

https://squareup.com/us/en/the-bottom-line/operating-your-business/what-pos-system

Agnes and Andrew (2021), “What is a Point of sale (POS) system?”Softwareadvice;

Retrieved form:

https://www.softwareadvice.com/resources/what-is-a-point-of-sale-system/

Dana Krook (n.d.), “33 Things a Restaurant POS Can Do For Your Venue” touchistro;
Retrieved from:

https://www.touchbistro.com/blog/33-things-a-restaurant-pos-can-do-for-your-venue/

Shona McCombes (2022), “Survey Research |Definition, Examples & Methods” scribbr;
Retrieved form:

https://www.scribbr.com/methodology/survey-research/

The Embed Team (2020), “6 Benefits of a Food & Beverage POS System” theembedteam;
Retrieved from:

https://www.embedcard.com/resources/blog/food-beverage-pos-system-benefits

Angel Ojeda (2017), “ Point-Of-Sales Systems in Food and Beverage Industry: Efficient
Technology and Its User Acceptance” researchgate;
Retrieved from:

https://www.researchgate.net/publication/322926135_Point-Of-
Sales_Systems_in_Food_and_Beverage_Industry_Efficient_Technology_and_Its_User_Accept
ance

Analyn Rubio and Louie Agustin (2019), “POINT OF SALE SYSTEM WITH INVENTORY

FOR ARM'S FOOD AND DELICACIES” researchgate: Retrived from:

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https://www.researchgate.net/publication/337707746_POINT_OF_SALE_SYSTEM_WITH_INV

ENTORY_FOR_ARM'S_FOOD_AND_DELICACIES

Claire Sweeney(2023), “Restaurant POS systems: everything you need to know

” flipdish; Retrieved form:

https://www.flipdish.com/resources/blog/restaurant-pos-systemOS systems: everything you

need to know | Flipdish
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