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  • Dispute 1

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    Khalid Aliyu
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    The student complaint process flowchart shows that a student can submit a complaint or feedback form, which is acknowledged and discussed with relevant parties. Potential solutions are proposed to the student, and if unsatisfied the matter is escalated, investigated, and potentially referred to higher authorities. The process concludes with a review of the external feedback and complaint management system.

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    Dispute-1

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    The student complaint process flowchart shows that a student can submit a complaint or feedback form, which is acknowledged and discussed with relevant parties. Potential solutions are proposed to the student, and if unsatisfied the matter is escalated, investigated, and potentially referred to higher authorities. The process concludes with a review of the external feedback and complaint management system.

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    16 views1 page

    Dispute 1

    Uploaded by

    Khalid Aliyu
    The student complaint process flowchart shows that a student can submit a complaint or feedback form, which is acknowledged and discussed with relevant parties. Potential solutions are proposed to the student, and if unsatisfied the matter is escalated, investigated, and potentially referred to higher authorities. The process concludes with a review of the external feedback and complaint management system.

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    © All Rights Reserved
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    of 1

    FLOWCHART: STUDENT COMPLAINT PROCESS

    Reviewing and
    Acknowledging
    START Request for a Discussing Feedback/
    Feedback/ Complaint
    Feedback Form Complaint with
    Received
    Relevant Parties

    Feedback Form

    Acknowledging the
    Explaining to the Proposing Solutions Carrying Out a Formal
    Situation and Accept
    Students for the Issues Investigation
    Proposed Solutions

    e Satisfied No Investigating and Satisfied Yes


    Escalating the Matter ?
    ? Resolving the Case

    No

    Referring to the SMC


    or SIArb

    Yes
    IPRAA Report

    Review of External
    Feedback and
    Complaint
    Management System

    END

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