Product or service Channels

❖ Customer support related to their ❖ Online website

concerns ❖ Through telephone
❖ Web development and maintenance Key partners
❖ Training programs ❖ Airlines
❖ Resolution according to airlines ❖ Trade associations
policies

OPERATIONS

It represents day to day heartbeat of a firm, which focuses on how the production takes place
and what its channel to operate and what are the key partners who help to operate business.

PRODUCT OR SERVICE (PRODUCTION)

Basically as above described the business that we are operating is of service providing to our
customer. This is basically customer support that deals both internally and externally. We
provide assistance and guidance on call to those who seek to get a resolution on their
problems. We see that now a days it is the basic need for our community to have knowledge
about everything to keep them up to date according the need and demand so we provide
assistance to customer about airlines and that was external support, for internal we are
provide “web development and maintenance services”. This is basically a way to provide our
website a strategy through which they can be operated well. This may include:

(1) Each and every assistance instructions on the panel

(2)Internees assistance

(3)Best training programs for employees

Moreover if we look into above mentioned maintenance and development can be increased
by the points. Providing training would be the best way to teach employees and internees
about customer support is providing them with training course. As we know customer’s
demand and needs are increasing day by day, so we can be able to provide timely assistance
to customer.

CHANNELS

It is basically a online product, so it requires most of the channels that operates online. First
of all it will have one official website which can easily be accessed by customer and
employees. But for strategy making and web maintenance it may need some physical channel
as well so this work, all of the services are basically provided online, so that the customer can
easily dig into the “NEONTRIBE” and can redirect himself to any customer agent to gain
resolution to the problem. Channel is basically a way through which service is delivered.

KEY PARTNERS

These are basically fundraisers, partners on suppliers. In beginning, because of sufficient

resources, every business need funding to perform all the tasks, so they rely on key partners
to perform their business. In our business our partners could be any fund raising corporate,
investors or bank or any supplier of critical information about airline operations. We choose
to link our website work with the airlines and training centers that can help in developing and
maintaining programs.

Every start up begins with small partnership at least. So we need to understand the role of key
partners here, they are basically our trade associations. (Trade organizations that are formed
by firms in some industry to collect and disseminate trade information.)