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    Antonio Daniel Sousa
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    This document contains questions about how various factors affect purchasing decisions, relationships with partners and vendors, and customer loyalty. It asks how responsiveness, trustworthiness, understanding of needs, recovery efforts, and tangible offerings impact decisions. It also asks about the financial impacts of partnerships versus vendor relationships and of improved administration processes.

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    This document contains questions about how various factors affect purchasing decisions, relationships with partners and vendors, and customer loyalty. It asks how responsiveness, trustworthiness, understanding of needs, recovery efforts, and tangible offerings impact decisions. It also asks about the financial impacts of partnerships versus vendor relationships and of improved administration processes.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    3 views1 page

    11 Questions

    Uploaded by

    Antonio Daniel Sousa
    This document contains questions about how various factors affect purchasing decisions, relationships with partners and vendors, and customer loyalty. It asks how responsiveness, trustworthiness, understanding of needs, recovery efforts, and tangible offerings impact decisions. It also asks about the financial impacts of partnerships versus vendor relationships and of improved administration processes.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

     How does this affect…?

     What does this help…?


     How does this impact…?
     How does this produce…?
     How do you profit from…?
     What is the $ impact of having a partner versus a vendor
    relationship?
     If you had a better or hassle free administration/billing
    process, what would be the $ impact for you and the
    business?
     What would you like to see in a rep? And why?
     What leads to trust for you, and why?
     How important is the responsiveness of the sales rep and
    the company in making a purchase decision?
     What impact does the tangible product or offering have in
    making a purchase decision?
     What is the impact of recovery on your relationship with
    the company and your loyalty to them?
     If a rep is empathetic and understanding of your needs,
    does that influence your buying loyalty criteria?

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