Job Description For The Positions:

HR manager
Service Center Administrator
Service Technician

“Fix”

Summary:
Our HR Consulting firm was special to be locked in by "The FIX," a regarded TV and PC
administration fix organization, to set out on a comprehensive HR project. Given the
organization's yearnings for development, we led a broad survey across all offices, with a
particular spotlight on directing position assessments and evaluating the pay technique and
construction for three basic positions: HR Manager, Administration Center Executive, and
Administration Expert. Our investigation incorporated an all encompassing perspective on their
jobs, obligations, and commitments to the association.

The HR Chief, as the focal mainstay of HR, holds the mantle of driving key ability the
executives, representative commitment, and hierarchical turn of events. Recruitment,
performance management, training, and fostering a positive workplace culture are all
responsibilities of this influential position. The strategic vision of the HR manager is essential for
ensuring compliance with labor laws and industry regulations while also aligning the workforce
with the company's growth goals.

Our in-depth analysis of the Service Center Administrator position revealed its significance in
ensuring the service center continues to run smoothly. This complex position includes planning
fix orders, overseeing client requests, taking care of stock, and offering help to Administration
Professionals. The Assistance Community Head's capacity to effectively oversee managerial
undertakings and work with smooth communications between different divisions is urgent in
upgrading generally client encounters.

Administration Specialists, as the bleeding edge agents of "The FIX," assume an instrumental
part in conveying first class fix administrations to clients. Customer satisfaction and the
company's reputation in the market are significantly impacted by their technical expertise,
problem-solving skills, and dedication to providing excellent customer service. They are the
foundation of the organization's tasks, consistently endeavoring to address clients' issues and
guaranteeing their devotion to the brand.

In surveying the ongoing remuneration system and design, we recognized the organization's
endeavors to keep an upper hand on the lookout. The current remuneration bundle incorporates
a mix of base compensations, execution based motivations, and appealing representative
advantages. This balanced methodology expects to draw in and hold important ability while
encouraging a culture of responsibility and devotion among the labor force.

However, in the course of our investigation, we did come across a few issues that need to be
addressed. Particularly noteworthy was the discovery of pay disparities between various
positions, particularly Service Technicians and Service Center Administrators. These variations
could unintentionally prompt sensations of imbalance and discontent among workers,
influencing general confidence and efficiency. In addition, we observed a lack of performance-
based differentiation in the compensation structure, which may make it difficult for the business
to appropriately recognize and reward high performers.

In spite of these difficulties, we are satisfied to introduce "The FIX" with a few valuable open
doors for development and development. We, most importantly, suggest a careful occupation
upgrade practice for each of the three positions. This would entail improving job descriptions,
responsibilities, and performance metrics to ensure that they are in line with industry standards
and to provide employees with clearer pathways to career advancement. Besides,
compensation benchmarking against industry contenders will give important bits of knowledge
to empower the organization to stay serious and alluring to imminent ability.

We propose implementing performance-based incentives linked to key performance indicators

(KPIs) in order to address the issue of pay disparities and motivate exceptional performance.
Incentives of this kind would not only give high-performing individuals recognition and praise,
but they would also help the organization as a whole develop a culture of excellence and
meritocracy. By investing in employee training and development programs, "The FIX" can also
gain a competitive advantage by allowing employees to improve their skills and grow
professionally, which ultimately improves the bottom line and overall performance of the
business.

"The FIX" has shown a real obligation to its labor force through its serious remuneration
procedure. By the by, resolving the recognized issues and exploiting the proposed open doors
will without a doubt lift the organization's remuneration design and HR practices higher than
ever. By doing this, "The FIX" can successfully begin its expansion and growth journey by
cultivating a workforce that is highly motivated and engaged, establishing itself as the industry's
preferred employer. Our HR Consulting firm is certain that our extensive examination and
suggested methodologies will demonstrate importance in directing "The FIX" toward a more
promising time to come, energized by a flourishing and serious labor force.

Introduction:
In the present unique business scene, key HR the executives is a critical driver of progress for
associations. We, as a little HR Counseling firm, are glad to have been locked in by "The FIX," a
main TV and PC administration fix organization, to embrace a groundbreaking HR project. In
order to ensure that its operations are in line with its strategic goals, the business has
proactively initiated a comprehensive review of all aspects of its operations as it pursues
expansion and growth. We have been given the crucial responsibility of conducting job
evaluations for three crucial positions as HR professionals: HR Manager, Administration Center
Executive, and Administration Expert. "The FIX's" foundation is made up of these roles, which
are crucial in boosting productivity, customer satisfaction, and employee engagement.

The HR Administrator, being at the front of HR the executives, bears the fundamental obligation
of arranging the association's ability the board procedure. This place of authority supervises
enrollment, representative relations, preparing and advancement, and guaranteeing consistence
with work regulations and industry guidelines. By decisively adjusting the labor force to the
organization's extension objectives, the HR Director establishes the groundwork for a high-
performing and persuaded group, cultivating a positive workplace.

The Service Center Administrator plays a crucial role in "The FIX's" service operations, ensuring
that the service center runs smoothly. The Help Place Head is depended with organizing fix
orders, overseeing client requests, keeping up with stock, and offering basic help to
Administration Experts. They are essential to the smooth operation of the company's service
operations because of their effectiveness in managing administrative tasks. This directly
contributes to improving overall customer experiences.

The technical wizards in charge of diagnosing and fixing computers and televisions are the
Service Technicians, who are the face of "The FIX." Their skill, critical thinking keenness, and
devotion to fantastic client care straightforwardly influence consumer loyalty and the
organization's standing on the lookout. The company's commitment to providing top-notch repair
services and upholding the highest quality standards is exemplified by these front-line
employees.

As we dive into the ongoing pay technique and design of "The FIX," we recognize the
organization's endeavors in taking on a cutthroat way to deal with compensation. The current
pay bundle offers a mix of base pay rates, execution based impetuses, and worker advantages
to draw in and hold significant ability. By sustaining a culture of responsibility and commitment
through fair pay, "The FIX" means to situate itself as a business of decision in the serious help
fix industry.

On the other hand, our in-depth evaluation has revealed a few issues with the current
compensation strategy that require immediate attention. Concern has been raised about pay
disparities between specific positions, particularly between Service Technicians and Service
Center Administrators. Promoting a harmonious work environment, fostering a sense of equity,
and maintaining employee morale require addressing these disparities. In addition, the absence
of performance-based differentiation in the compensation structure makes it difficult to
recognize and reward high performers, which may make it difficult for the business to motivate
top talent and drive improved performance.

Regardless of these difficulties, we are eager to introduce "The FIX" with a large group of
chances to fortify its pay technique and raise its HR rehearses. We immovably accept that
jumping all over these chances will engage "The FIX" to resolve recent concerns as well as
open undiscovered possibility in its labor force. To begin, we suggest carrying out a
comprehensive job redesign exercise for each of the three positions. The goal of this exercise is
to improve the job descriptions, responsibilities, and performance metrics so that they are in line
with industry standards and to provide employees with clearer pathways to career
advancement.

Moreover, directing compensation benchmarking against industry contenders will give important
bits of knowledge, empowering the organization to stay serious and interesting to imminent
ability. The incorporation of execution based impetuses attached to key execution markers
(KPIs) can act as a strong inspiration, perceiving and compensating outstanding execution while
cultivating a culture of meritocracy and greatness across the association.

Likewise, by putting resources into representative preparation and advancement programs,

"The FIX" can enable its labor force to upskill and remain refreshed with the most recent
industry patterns, at last adding to further developed execution and occupation fulfillment. We
immovably accept that a drawn in and roused labor force is the foundation of any effective
extension, and by focusing on representative turn of events, "The FIX" can fabricate an
unwavering and serious group that effectively adds to the organization's development and
achievement.

Taking everything into account, "The FIX" embodies its obligation to its representatives through
its serious pay system. In any case, resolving the recognized issues and exploiting the
proposed open doors will without a doubt refine the organization's remuneration construction
and HR rehearses. Furnished with a roused and fulfilled labor force, "The FIX" will be ready to
effectively explore its development process and concrete its situation as an industry chief. Our
HR Counseling firm stands undaunted in our commitment to giving significant experiences and
key proposals to enable "The FIX" on its excursion to turn into a business of decision in the TV
and PC administration fix industry. With a common vision of progress, we are eager to
collaborate with "The FIX" on this groundbreaking HR project.

Job Description:
Group 2:

1. HR manager:

Position Outline:

We are really glad to introduce an intriguing and open door for an accomplished and dynamic
HR Manager to join "The FIX," a main TV and PC administration fix organization on the cusp of
development. As a necessary individual from our association, the HR Manager will assume a
significant part in driving HR methodologies and practices that line up with our development
targets. With an emphasis on ability securing, representative commitment, execution the board,
and consistency, the HR Manager will lead a group of HR experts to encourage a positive
workplace, support hierarchical turn of events, and sustain a high-performing labor force.

Responsibilities:

1. Ability Obtaining:

- Take charge of all aspects of the recruitment process, working with hiring managers to
comprehend talent requirements and create comprehensive job descriptions.
- Use efficient sourcing strategies to entice top talent from a variety of sources, such as
recruitment agencies, professional networks, and online platforms.
- Direct meetings and evaluations to recognise the best-fit competitors while guaranteeing a
smooth and positive up-and-comer experience.
- Manage onboarding procedures to establish a solid foundation for new employees and make
integration easier.

2. Engagement and Relations with Employees:

- Encourage a positive work culture that mirrors "The Fix's" values, guaranteeing representative
fulfillment, inspiration, and maintenance.
- Serve as an expert in HR policies, procedures, and conflict resolution, advising managers and
employees.
- Execute representative commitment drives, including group building exercises,
acknowledgment projects, and worker criticism instruments.
- Lead representative studies to evaluate hierarchical environments and find proactive ways to
address input and concerns.

3. Management of Performance:
- Create and implement systems for performance management, such as goal-setting,
performance evaluations, and feedback mechanisms.
- Team up with administrators to recognize preparing and advancement needs for
representatives, supporting their development and profession movement.
- Mentor directors on execution improvement systems and outfit them with devices to upgrade
group execution.
- Review and update performance evaluation procedures on a regular basis to make sure they
are in line with the goals of the company.

4. Organizational Growth:

- Cooperate with senior administration to distinguish ability holes and progression arranging
needs.
- Create and implement programs for leadership development to cultivate and prepare future
company leaders.
- Work together with cross-utilitarian groups to drive hierarchical change and improve
effectiveness and efficiency.
- Lead ability evaluations and labor force wanting to guarantee the organization has the right
ability in the right jobs.

5. Legality and compliance:

- In order to guarantee that "The FIX" complies with all relevant employment laws, you should
keep up with labor laws, industry regulations, and HR best practices.
- Direct the planning and accommodation of legal reports and documentation, including EEO-1,
OSHA, and other government prerequisites.
- Execute and implement organization strategies and methodology to guarantee a fair and
impartial workplace for all representatives.

Requirements:

- A bachelor's degree in human resources, business administration, or a field closely related to it

A master's degree is preferable.
- Proven experience working as an HR Manager or HR Business Partner in a fast-paced,
dynamic organization for at least 5-7 years.
- Shown skill in ability securing, representative relations, execution of the executives, and
authoritative turn of events.
- Solid information on work regulations, consistency, and HR best practices.
- Incredible correspondence, relational, and exchange abilities.
- Capacity to assemble solid associations with workers and partners at all levels.
- Able to work in a team setting and be proactive, looking for solutions.
- Strong authoritative and time usage abilities with the capacity to deal with different needs.
2. Service Center Administrator:
Position Outline:

We are excited to offer a thrilling open door for a gifted and Service Center Administrator to join
"The FIX," a main TV and PC administration fix organization near the very edge of development.
As a necessary piece of our association, the Help Place Chairman will be liable for proficiently
overseeing authoritative undertakings inside the assistance community while offering
fundamental help to Administration Specialists and guaranteeing the consistent working of
administration tasks. Maintaining the company's reputation for providing exceptional service,
increasing service center efficiency, and maintaining customer satisfaction all depend on this
crucial role.

Responsibilities:

1. Regulatory Administration:

- Coordinate fix orders and keep up with exact records of administration demands, it are
instantly addressed to guarantee all client requests.
- Effectively oversee administration focus stock, including spare parts and hardware, to satisfy
fix needs and limit margin time.
- Cycle and track guarantee claims, teaming up with providers and makers to guarantee
opportune goals.

2. Customer Service:

- Connect with clients in a polite and proficient way, tending to their requests, settling
grievances, and giving reports on help demands.
- Make certain that customers are informed promptly of the status of their repairs, when they are
finished, and any potential delays.
- Team up with Administration Specialists to furnish clients with exact fix appraises and
expected completion times.

3. Assistance to Technicians:

- Serve as a link between the service center and the Service Technicians by coordinating their
daily schedules, making sure jobs are assigned to them on time, and helping them with their
repairs.
- Give specialized help to Administration Experts, working with admittance to fix manuals and
different assets on a case by case basis.
- Address any functional difficulties looked by Administration Specialists and give important
assets to upgrade their proficiency.

4. Enhancement of the Method:

- Propose improvements to administrative procedures, inventory management, and customer
support in order to improve service center operations.
- Team up with cross-practical groups to carry out process changes and guarantee consistent
reconciliation across the association.
- Regularly evaluate the performance metrics of the service center and take proactive measures
to improve efficiency and speed up turnaround times.

5. Quality Confirmation:

- Lead occasional quality checks of fixed work and guarantee that all help place exercises stick
to organization principles and industry best practices.
- Keep an eye on customer feedback and take steps to address any issues or trends in service
quality.

Requirements:

- Secondary school confirmation or the same. A partner's or alternately four year college
education in an important field is an or more.
- Demonstrated insight of no less than 3-5 years in a help community or managerial job, ideally
in the gadgets or innovation fix industry.
- Solid hierarchical and performing multiple tasks capacities, with remarkable tender loving care.
- Excellent interpersonal and communication skills, as well as the capacity to interact with
customers and Service Technicians effectively.
- Capable in utilizing PC frameworks, including MS Office Suite and stock administration
programming.
- The capacity to work in a fast-paced environment and efficiently manage multiple priorities.
- A mindset that is focused on the customer and a commitment to providing exceptional service
experiences
- A cooperative person with the capacity to work together successfully with cross-useful groups.

3. Service Technician:
We are excited to introduce an interesting and open door for a gifted and Service Technician to
join "The FIX," a main TV and PC administration fix organization ready for extension. As an
imperative individual from our association, the Help Expert assumes a significant part in
diagnosing and fixing electronic gadgets, conveying first class administration to our esteemed
clients, and maintaining the organization's standing for greatness. The Service Technician is at
the forefront of our service operations, offering superior customer service, technical expertise,
and a significant influence on customer satisfaction and retention.

Responsibilities:

1. Gadget Diagnosing and Fix:

- Dissect and investigate TV and PC gadgets to recognize the underlying driver of breakdowns
and specialized issues.
- To figure out the best course of action for the repair, carry out extensive tests and diagnostic
procedures.
- Perform fixes and substitutions of defective parts, guaranteeing adherence to producer rules
and industry principles.
- To carry out repairs in an effective and efficient manner, make use of specialized tools and
equipment.

2. Customer Service:

- Greet customers with a smile and a professional demeanor while actively listening to their
concerns and requirements regarding the device.
- Make it clear to customers how the repair will be done, how long it will take, and how much it
will cost.
- Provide customers with customized device care advice and recommendations.
- Guarantee clients are happy with the maintenance administrations, tending to any extra
questions or concerns.

3. Documentation and Detailing:

- Keep up with itemized records of gadget diagnostics, fixes performed, and parts utilized for
exact documentation and future reference.
- Complete fix tickets and administration reports in a convenient and coordinated way.
- Team up with the Help Place Executive to guarantee consistent correspondence and
documentation of administration exercises.

4. Quality Confirmation:
- Follow the company's quality standards to make sure that all repairs are done with the utmost
precision and skill.
- Before returning devices to customers, conduct quality checks on those that have been
completed to ensure that they are operating at peak efficiency.
- Review customer feedback on a regular basis and take proactive steps to address any quality
issues.

5. Specialized Help and Preparing:

- Keep up with the most recent technological developments and computer and television repair
methods.
- Partake in continuous instructional courses to upgrade specialized abilities and information.
- Offer specialized help and direction to less-experienced professionals, encouraging a
cooperative and learning-focused climate.

6. Wellbeing and Consistency:

- Follow all security rules and conventions to guarantee a protected workplace for self and
partners.
- Comply with industry guidelines and best practices, especially in regards to the treatment of
electronic gadgets and dangerous materials.

Requirements:

- Secondary school confirmation or the same. It helps to have technical certifications or

vocational training in computer repair or electronics.
- Proven experience working as a service technician for at least two to four years, preferably in
a computer and television repair setting.
- Capability in diagnosing and fixing many TV and PC gadgets.
- Solid specialized fitness and critical thinking abilities.
- Excellent communication and customer service skills, as well as the ability to interact well with
customers from a variety of backgrounds.
- The capacity to work independently and effectively, effectively managing time and tasks, and
meeting repair deadlines
- Information on electronic parts, hardware, and testing gear.
- Knowledge of programming and symptomatic apparatuses utilized in TV and PC fix.
- A pledge to persistent learning and remaining refreshed with the most recent industry patterns.
 HAY POSITION EVALUATION SHEET

Job Title HR Manager

Current Job Level
Date of Evaluation

EVALUATION VALUE POINTS COMMENTS/RATIONALE

(letter/number/roman ASSIGNED
numeral)
1.KNOW-HOW (KH)

Know-How/Training or
Skills

Breadth of Management

Human Relations Skills

2. PROBLEM SOLVING (PS)

Thinking Environment

Thinking Challenge

3. ACCOUNTABILITY (AC)

Freedom to Act

Magnitude

Impact

4. WORKING CONDITIONS (WC)

Physical Effort

Environment

Hazards

Concentration

TOTAL POINTS
 HAY POSITION EVALUATION SHEET

Job Title Service Center Administrator

Current Job Level
Date of Evaluation

EVALUATION VALUE POINTS COMMENTS/RATIONALE

(letter/number/roman ASSIGNED
numeral)
1.KNOW-HOW (KH)

Know-How/Training or
Skills

Breadth of Management

Human Relations Skills

2. PROBLEM SOLVING (PS)

Thinking Environment

Thinking Challenge

3. ACCOUNTABILITY (AC)

Freedom to Act

Magnitude

Impact

4. WORKING CONDITIONS (WC)

Physical Effort

Environment

Hazards

Concentration

TOTAL POINTS
 HAY POSITION EVALUATION SHEET

Job Title Service Technician

Current Job Level
Date of Evaluation

EVALUATION VALUE POINTS COMMENTS/RATIONALE

(letter/number/roman ASSIGNED
numeral)
1.KNOW-HOW (KH)

Know-How/Training or
Skills

Breadth of Management

Human Relations Skills

2. PROBLEM SOLVING (PS)

Thinking Environment

Thinking Challenge

3. ACCOUNTABILITY (AC)

Freedom to Act

Magnitude

Impact

4. WORKING CONDITIONS (WC)

Physical Effort

Environment

Hazards

Concentration

TOTAL POINTS
Work Devidation in the group:
References: