PERMANENT

RECEPTIONIST
SALARY SCALE PATERSON B4 LEVEL 6
R298 313.80 CTC
REF: AgriS0803/23

DESIGNATION Receptionist

REPORTING TO Assistant Manager: Marketing and Communications

DIVISION Corporate Services

OFFICE LOCATION Head office (Pretoria)

• To provide telephony services via switchboard.

JOB PURPOSE • To serve as the Receptionist and Front Desk services officer.

• To provide administrative and stakeholder support services for

ROLE CONTEXT the organisation.

KEY PERFORMANCE AREAS

KEY PERFORMANCE
FUNCTIONAL OUTPUTS / ACTIONS
AREA
Managing Switchboard 1.Switchboard Services:
and Front Desk (Customer • Manage incoming calls and direct them to the relevant
Relationship employees or divisions.
Management) • Record messages and ensure that it reaches the recipient within
one hour of the call.
• Track the issues register at reception, which notes challenges,
short comings, and stakeholder complaints and similarly,
escalate urgent and immediate matters to the Head: Marketing
& Communications.
2. Front Desk / Reception services
• Manage the organisation’s visitor register and direct such
visitors and service providers according to AgriSETA’s
guidelines and protocols, which will be set by the Head:
Marketing & Communications.
 • Ensure that the Front Office is presentable, professionally
arranged (free of noise and loitering).
Administration • Capture and keep an accurate record of incoming and outgoing
documentation, such as, parcels and documents.
• Ensure safe keeping of the waybills and documents from courier
service providers.
• Ensure tender documents are directed to the Tender Box as and
when published.
• Manage and direct stakeholder documentation known as
portfolios of evidence.
AD HOC • Perform any other duties which may be assigned from time to
time.
• Make recommendations for the smooth running and continuous
improvement of the Front Office and telephony services.

PROVISION OF SERVICE • Ensure that correct contact details are provided to stakeholders,
TO INTERNAL as requested.
EMPLOYEES AND • Direct any calls to the relevant divisions and relay messages to
EXTERNAL respective employees via email.
STAKEHOLDERS • Report any emergencies to the relevant divisional executives (or
the Head: Marketing & Communications) as and when they
occur.
• Ensure that the Front Desk is always attended to during the
working hours from 08h00 until 16h30.
MININUM • NQF Level 5 in relevant Qualification in Administration or
QUALIFICATIONS AND equivalent.
EXPERIENCE • One (1) year reception and switchboard management
experience.
• Knowledge of Microsoft Outlook (for sending emails)
• Knowledge of Microsoft applications (Excel, Word, PowerPoint
will be an advantage.
• Fluent in English.
JOB COMPETENCIES • Professionalism
AND SKILLS REQUIRED • Neat personal appearance
• Telephone etiquette
• Customer service
• Good communication and articulation skills
• Interpersonal Skills
• Computer Literacy
• Demonstrate ability to work well as part of a team
• Time Management
• Ability to work under pressure
Employment Period: Permanent
Updated CV (excluding certificates) should be forwarded to:
Recruitment@agriseta.co.za

Closing date: Monday, 28 August 2023

Enquiries: BoitumeloM@agriseta.co.za

Note: Communication will be restricted to the shortlisted candidates. Should you not hear from
us in four (4) weeks after the closing date of this advertisement, consider your application
unsuccessful.

This advertisement has minimum requirements listed. Management reserves the right to use
additional relevant information as criteria for short-listing. AgriSETA is an equal opportunity
employer and preference will be afforded to candidates in terms of the Employment Equity Plan.
Disabled candidates are encouraged to apply and an indication in this regard
will be appreciated.