READING & COMPREHENSION: Terms and Conditions

OBJECTIVE: To develop the ability to read text, process it, and understand
its meaning
Terms & Conditions in Business

Business terms and conditions set the contract foundation between a company and its customer. It
doesn’t matter if the business provides products or services, a terms-and-conditions document is
essential. It protects the business, defines its procedures and rules, explains what the company has
agreed to do, and it lays out expectations for the customers. Simply including a few basic sections in
the terms and conditions creates an effective, but simple
document that is easy for the customer to understand and meets Question: In your own
the business needs. words, what are Terms
Let’s look at some examples of Terms and Conditions for some and Conditions?
well-known businesses.

Instructions:

1. Read the terms and conditions

2. In your own words, answer the questions based on your understanding of the terms
and conditions
3. Share your answers with the class

Returns & Refunds Terms and Conditions

U.S. Returns Standard Return Policy

& Refunds
Policy There are a few important things to keep in mind when returning a
product you purchased online from Apple:

 You have 14 calendar days to return an item from the date you received it.
 Only items that have been purchased directly from Apple, either online or
at an Apple Retail Store, can be returned to Apple. Apple products
purchased through other retailers must be returned in accordance with
their respective returns and refunds policy.
 Please ensure that the item you're returning is repackaged with all the
cords, adapters and documentation that were included when you
received it.

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There are some items, however, that are ineligible for return, including:

 Opened software*
 Electronic Software Downloads
 Software Up-to-Date Program Products (software upgrades)
 Apple Store Gift Cards
 Apple Developer products (membership, technical support incidents,
WWDC tickets)
 Apple Print Products

*You can return software, provided that it has not been installed on any
computer. Software that contains a printed software license may not be
returned if the seal or sticker on the software media packaging is broken.

iPhone and iPad Returns — Wireless Service Cancellation

Wireless carriers have different service-cancellation policies. Returning

your iPhone or iPad may not automatically cancel or reset your wireless
account; you are responsible for your wireless service agreement and for
any applicable fees associated with your wireless account. Please contact
your provider for more information.

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How to Ship your item back to Apple
Return an
Item You can either schedule a pickup with the carrier or drop off the package
at any of the carrier’s locations.

Bring your item to an Apple Store

You can always return the item to any U.S. Apple Store. An Apple
Specialist will assist you with your return. Your refund will be processed at
that time.

Refunds Once we receive your item, a refund is initiated immediately. The way
your refund is processed depends on your original payment method:

 If you paid by credit or debit card, refunds will be sent to the card-issuing
bank within five business days of receipt of the returned item or
cancelation request. Please contact the card-issuing bank with questions
about when the credit will be posted to your account.
 Products purchased from apple.com using an Apple Store Gift Card will be
refunded to you as an Apple Store Gift Card by email.

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any
U.S. Apple Store for an exchange. Item exchanges are, of course, subject
to in-store product availability. It's a good idea to check in-stock
availability by calling the Apple Store, or by viewing the product on
apple.com to see if the item is available for pick up locally. Personalized
items and custom-configured Macs may not be eligible for exchange at an
Apple Store.

Items ordered online from Apple that arrived damaged or are incorrect
can be returned to any U.S. Apple Store, or by contacting Customer
Service at 1-800-676-2775.

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Questions:
1. What does this part of the policy mean “Apple products purchased through other
retailers must be returned in accordance with their respective returns and refunds
policy”?
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2. How can a customer return a product?
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3. A customer is calling Customer Service and says that he wants to return the Final Cut
Pro X Software that came with his Mac mini for which he paid $299.99 extra. What would
you say to him?
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4. A customer is calling Customer Service on 3/28/2019, and says he wants to return his
Apple Watch Series 4 which he purchased on 3/6/2019 and received on 3/12/2019. It’s
been 12 business days since he received it. Can he return his product?
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5. A customer bought an iPhone 6s from the Apple Store and received it two days ago. He
has wireless service for it through Verizon, but now he wants to return the product
because he didn’t like it. What would you advise the customer to do?
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6. A customer received confirmation that the MacBook Pro he returned was received by
Apple. It’s been 7 business days and he is still waiting for his refund. What would you say
to this customer?
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7. What’s the process to exchange an item? Explain it in your own words.
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 Gift Cards Terms and Conditions

General Walmart Gift Cards are not returnable or refundable for cash except
Terms in states where required by law. Gift Cards are also not for resale; they
may be used as personal or business gifts, but may not be used in
connection with any marketing, advertising or other promotional
activities. If you are ordering more than 750 cards, please email
giftcards@walmart.com and an associate will contact you by the next
business day, or call us at 1-800-411-7942, Monday-Friday, 7:30 a.m. -5
p.m (CT).

Walmart is not responsible for any lost or stolen gift cards or use
without your permission. Keep them close; they’re valuable and can be
redeemed by whoever finds them.

Additional payment will be required if the purchase price of your

Walmart product exceeds the value of the Gift Card.
Specialty SUBWAY® Gift Card Terms: This SUBWAY® Card may only be used for
Gift Cards purchases at participating SUBWAY® restaurants - a list is at
www.mysubwaycard.com. The available balance will be applied to
your purchase. You can reload your SUBWAY® Card with additional
cash at any time, or set it up online for automatic reload. The Card
never expires and we do not charge any fees. Reward points expire
after 36 months, unless stated otherwise by us. Not all SUBWAY®
restaurants participate in the Rewards program.

Regal Gift Card Terms: Regal Gift Cards are sold in a $25 denomination
and are honored at the box office. Regal Gift Cards cannot be
redeemed for cash unless required by law. If the Regal Gift Card is lost,
stolen, damaged or destroyed, the value of this card will not be
honored or replaced without proof of purchase and proper
identification. Regal Gift Cards have no expiration.

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Questions:
1. Explain the general terms for Walmart Gift Cards in your own words.
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2. A customer would like to redeem the Reward points he has accumulated over three
years and some months on his SUBWAY® Gift Card. Can he redeem his Reward points?
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3. What kind of company is “Regal” in the USA? How did you get to that conclusion? (Do
not immediately use Google to answer this question, but try first to find the answer solely
in the text)
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4. A customer says someone stole his Regal gift card. Can it be replaced?
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