8/21/2022

AVIATION
PSYCHOLOGY

Unit 6

Learning Objectives
Upon succesful completion of this unit, you will be able to :

• Explain and describe the Social

psychology
• Explain and describe the Organizational
psychology
• Explain and describe the Cognitive
psychology

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Unit overview
• This unit will discuss the
three main domains of
aviation Psychology in this
course, there are Social,
Organizational and cognitive
Psychology

Communication Leadership
• Is the process which
SOCIAL The ability to
sender uses some
device to pass on PSYCHOLOGY influence a group
toward the
information with a
achievement of
certain goal to a
common goals.
receiver who
(Formal formation
processes this
e.g Manager)
information

ONE TWO

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We talk faster and in

a higher tone of
voice when we are
happy
COMMUNICATION
EMOTIONS

HAPPY,
STRESS, Less is more
ANGRY 01 07
02 BARRIER
We cannot 06 Knowledge,
communicate about
attitude
what we do not know
03 05
04
PHYSIOLOGICAL
Our message is
affected by the code
or group of symbols
we use to transfer The meanings of words
More information is not the meaning, the
are not in the words;
content of the
necessarily better message itself they are in us
information

Social Psychology

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Social Psychology
• Effective Communication
Effective Communication may influenced by ;
1. Proper grammar (Structure sentence)
2. Effectiveness (Clear communication is not the result of a correct
message, but correctly understood by the receiver)
3. Explicitness (avoid ambiguity)
4. Advocacy
5. Receiver Skill
• Inquiry (information seeking)
• Paraphrasing (to re-state a message)

Technical &
Sense of Responsibilty
Proffesional
& Delegation
competence, Ethic

1 Managerial
skill &
Decisiveness & 5 ability to
delegate tasks
Decision-
Professional to others for
making distribution Flexibility &
ethics to
maintain high must be willing work/ Humor
standards of 3 to act and
skillful at
experience to
others
7 adapt their
personal & approaches
rules so can problem to a specific
rely on their analysis and situation
action decision-making

GOOD
LEADER
must be genuinely must exercise Managing
enthusiastic in all self-control if
must be able to and
tasks that need to they want to
share a message administerin
be executed and control others
clearly & g are critical
confident find and must have
Effective listening tasks
is the key to
problem solutions
4 a high level of
physical and
8 Situsional Managing
communication. mental stamina
Enthusiasm,
Communication
, Listening skill
2 Perseverance 6
& Recognition Emotional Stability
& Physical condition

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DELEGATION
The Chief/ the person who
delegates should follow these
During planning with other team, the chief principle :
should determine : • Show appreciation for
• What must be done? personnel/staf perfomance
in front of others when it is
• Why ?
justified
• How ?
• Assess result in a non-
• When ? threatening way
• By whom ? • Correct mistake for the safe
operation and to improve the
performance of the
personnel

Organizational Psychology
1.Reasons Model for Accident Causation

The opportunity for those

active & latent error to
contribute to an accident

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Organizational Psychology
The organizational Challenge

HFACS
Human Factors Analysis and Classification
System

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Cognitive Psychology

Operational decision making

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Types of decision
• Normative(Based on rules)
all of the information required is acquired and processed
and the decision arrived at is the best/optimal
• Prescriptive(Based on decision aids)

• Naturalistic-(Based on how experts make decisions) : Firefighter, Military, ATCO, Pilots

= NDM (Naturalistic Decision Making) : is primarily used when problem are not clear,
information is incomplete and condition are uncertain & dynamic

• Decision makers must respond in real and in dynamic operations , We, the human
operators must balance demands and resources → ETTO Principle (Efficiency-
Thoroughness-Trade-Off)
• the ETTO principle that is never possible to maximize efficiency and thoroughness at
the same time.

Most of our intuitive decision we make (as individual/as team) are driven by
non-conscious processes, both mental & emotional

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Psychology
• Complacency

Cont’d :
• Safety net of Complacency

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Organizational Psychology
• TEAM

Team Characteristic
Groupthink
• they tend to adjust to others & adjust their opinion if they have to work
together

Stereotype
• Generalizations, In order to decrease the number of differences

Halo Effect
• When we draw a general conclusion about an individual based on a
single positive characteristic (intelligence, sociability, etc)
Horn Effect
• When a general conclusion is drawn based on one single negative
characteristic (attitude
Multicultural Team
• Persons from different cultures, work together in different ways

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KEY LEARNING POINTS

01 Appreciate the limiting

03 The function and structure of the
factors in adjustment of heart and its components and
human body to flight processes

condition

02 The process b y which a living

organism exchange gasses with its
environment

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STUDY CHECK

THANK YOU

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