AHMED SAID

■ 0419307042 ■ ahmed.2block@hotmail.com ■

PROFESSIONAL Experienced worker seeking casual or full-time employment opportunities. Hardworking

SUMMARY and motivated individual with demonstrated experience working in the field. Motivated by
personal commitment to continue to learn and develop my skills. Highly effective
communicator ensures the ability to work well within a team environment to achieve key
goals and objectives. Eager to become a valuable member of your team.

SKILLS • System Documentation • Stock Control

• Building Customer Trust and Loyalty • Organizational Systems
• Efficient and Detail-Oriented • Hands on
• Customer Retention Strategies • Team Player

WORK HISTORY CALL CENTRE AGENT 04/2020 to 09/2022

Countrywide Austral, Melbourne, VIC
• Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
• Helped large volume of customers every day with positive attitude and focus on
customer satisfaction.
• Analyzed and escalated complaints, issues and grievances to designated departments
for investigation and response.

PHONE REPAIR TECHNICIAN 05/2016 to 02/2020

MyTOUCH Phone Repairs, Tarneit, VIC
• Installed and configured new devices and system components.
• Responded to service requests during and after business hours.
• Read blueprints and schematics to correctly place equipment.

FUNDRAISER 11/2015 to 03/2016

The Fundraising People, Docklands, VIC
• Planned and implemented fundraising events.
• Researched and identified potential donors.
• Developed and implemented marketing campaigns targeting donors.
• Strategised with client development team members to manage budget and synchronize
volunteer efforts to boost funding initiatives.

EDUCATION VCE, 10/2015

Tarneit Senior College - Tarneit, VIC