Dear Sir/Madam,

My name is Christina Chow and I am writing you to express my

dissatisfaction with a laptop computer I bought in your store six days
ago.

As soon as I turned on the computer, I realized that the windows

operating system was not installed in it, Even though the offer said it
was included. In addition, I choose a white laptop and the one I
received was black. Moreover, the defeat language of the laptop is
Japanese and I haven't been able to change to my native language,
which is English. To make matter worse, the memory specification of
this laptop is not the same as the one that I read in your catalogue.

I definitely need this situation to be solved as soon as possible. I

made the decision to buy the laptop at your store, because of
previous good recommendations that I received from some of my
friends. However, after this experience, I feel deceived.

I would like you to make a replacement and send me the laptop I first
chose at your store, including all the specifications as shown on the
offer. If I don't get a quick response to my request, I will demand a
full refund of the payment I made.

Yours faithfully

Christina Chow.

[3:34 pm] KAMARAZAMAN BIN MD SAID

Introduce yourself (2 minutes)

State your full name, adjective + short name,  major, faculty and hometown first.

Then talk about your favourite colour.

[3:35 pm] KAMARAZAMAN BIN MD SAID

3 minutes to prepare

My name is alvin the yi hern can call me alvin. im from faculty built
environment taking real estate.my hometown is from penang.