Awf‡hvM bxwZgvjv

1.1 Definition (msÁv)t

----------------------- MÖæ‡ci GKwU A½ cÖwZôvb ----------------------- wbUIq¨vi wjt hvnv

GKwU kZfvM ißvbxg~Lx ¯^bvgab¨ ‰Zwi †cvlvK wkí cÖwZôvb| -----------------------
wbUIq¨vi wjt KZ…©c¶ `„pfv‡e wek¦vm K‡i †h, cÖwZôv‡bi kªwgK, Kg©Pvix, Kg©KZv© I
e¨e¯’vcbv KZ…©c‡¶i g‡a¨ †h †Kvb ai‡bi AmyšÍwó, fyj eySveywS Ges `›Ø _vK‡j †m
cÖwZôv‡bi Dbœqb m¤¢e bv| ZvB ----------------------- wbUIq¨vi wjt KZ©„c¶ kªwgK,
Kg©Pvix, Kg©KZv© I e¨e¯’vcbv KZ…©c‡¶i g‡a¨ †h †Kvb ai‡bi Amyš‘wó, fyj eySveywS
Ges `‡›Øi Aemvb NUv‡bvi Rb¨ e× cwiKi|
KviLvbvi/Kg©‡¶‡Îi †h †Kvb ai‡bi Pzw³, cÖ_v, bxwZgvjv, †`‡ki AvBb ev b¨vq wePvi BZ¨vw`
f‡½i Kvi‡Y kªwgK Kg©Pvix/Kg©KZv©‡`i g‡a¨ m„ó Amyš‘wó, fyj eySveywS Ges ؇›`i
Kvi‡Y m„ó Awf‡hvM‡K Aby‡hvM e‡j|
1.2 Reference (gva¨g)t
----------------------- wbUIq¨vi wjt KZ…©c¶ †h †Kvb ai‡bi Awf‡hvM K‡Vvi n‡¯Í `gb K‡i
_v‡Kb I Zvnvi mwVK mgvavb ¯^í mg‡qi g‡a¨ cÖ`vb K‡i _v‡Kb| GB D‡Ïk¨ mvg‡b †i‡L
KZ©„c¶ AÎ bxwZgvjv cÖYqb K‡i‡Qb| †hLv‡b evsjv‡`k kªg AvBb 2006 Gi aviv 33, wewfbœ
evqv‡ii Pvwn`v I AvBGjI Kb‡fbkb 135 †gvZv‡eK kªwgK Kg©Pvix I Kg©KZ©v‡`i g‡a¨
DÌvwcZ AmyšÍwó, fyj eySveywS Ges `‡›Øi Aemvb NUv‡bv nq|

1.3 Purpose (D‡Ïk¨)t

----------------------- wbUIq¨vi wjt KZ…©c¶ Kg©‡¶‡Î mš‘wó wbwðZ Ki‡Z `„p cÖwZÁ| GB
D‡Ï‡k¨ wbw`©ó bxwZgvjvi gva¨‡g mgm¨vi mgvavb K‡i KviLvbvq hv‡Z me©`v mKj †¶‡Î
kvwšÍc~b© cwi‡ek weivRgvb _v‡K Zv wbwðZ K‡ib|
1.4 Scope/ Target (‡¶Î) t

----------------------- wbUIq¨vi wjt Kg©iZ mKj kªwgK Kg©Pvix I Kg©KZ©v‡`i †¶‡Î AÎ

bxwZgvjv mgfv‡e cÖ‡hvR¨, Ges †h †Kvb mgq †h †Kvb kªwgK Kg©Pvix I Kg©KZ©v Zv‡`i
†h †Kvb Aby‡hvM wb‡q KZ©„c‡¶i wbKU Avm‡Z cvi‡eb| ZvQvov †Kvb kªwgK hv‡Z †Kvb
DaŸ©Zb Kg©KZv© Øviv wbh©vZxZ bv nq †m e¨vcv‡i we‡kl e¨e¯’v †bqv nq|

bxwZgv

Awf‡hv‡Mi welqt
  ‡h †Kvb iK‡gi b¨q m½Z AwaKvi †hgbt
 cwiKvVv‡gv
 e¨w³MZ m¤úK©
 Pzw³wfwËK AwaKvi
 gvbevwaKvi
 kÖwg‡Ki AwaKvi
 MZvbyMwZK AwaKvi
 Kv‡Ri mv‡_ kªwgK-Kg©PvixM‡bi Abychy³ ev AmvgÄm¨Zv|
 Dci¯’ Kg©KZ©v KZ©„K Lvivc AvPib/e¨envi|
 Dci¯’ Kg©KZ©v KZ©„K nqivwb, MvwjMvjvm I wbwco‡bi ¯^xKvi nIqvi Kvi‡b|
 Kv‡Ri mgqmPx Ges cØwZi cwieZ©b|
 Amv¯’¨Ki Kg© cwi‡eki Rb¨ Awf‡hv‡Mi Rb¥ nq|
 ‡h †Kvb iK‡gi SuzwK
 ‡h †Kvb iK‡gi †mev cvIqvi AwaKvi
 Kv‡Ri cvwicvwl©K Ae¯’v / kZ©|
 Kv‡Ri mgqm~Px Ges cØwZi cwieZ©b|
 KvR Kivi Rb¨ h‡_ó ev Dchy³ hš¿cvwZ I †gwk‡bi Afv‡e Awf‡hvM Av‡m|
 KwVb Drcv`b mPxi Rb¨ A‡bK mgq Awf‡hvM Av‡m|
 KviLvbvi bxwZgvjv †_‡K Awf‡hvM Av‡m, ‡hgbt
K. gyRywi cª`vb, L. QywU, M. eiLv¯Í, N. Kg©N›Uv, O. ‡evbvm, P. Bbwµ‡g›U,
Q.B‡¯Ídv, R. wWmPvR©, S.e`wj, T.c‡`vbœwZ BZ¨vw`|

Awf‡hv‡Mi aibt
K. ‡gŠwLK Awf‡hvM, L. wjwLZ Awf‡hvM
Awf‡hvM Dc¯’vcb gva¨gt
1. Awf‡hvM e·, 2. mivmwi, 3. †gvevBj, 4. GmGgGm, 5. B-‡gBj, 6. wR wW wm (GDC),
7. wc wm (PC)

Awf‡hvM Dc¯’vcb cØwZt

1. Awf‡hvM e·t
AÎ KviLvi cÖwZwU ciæl Ges gwnjv Uq‡j‡U GKwU K‡i civgk© ev Awf‡hvM e· †`Iqv
Av‡Q| hvi gva¨‡g kªwgKMb Zv‡`i Awf‡hvM wKsev AmšÍwó wjwLZ AvKv‡i wb‡Ri
cwiPq †Mvcb K‡i `vwLj Ki‡Z cv‡ib| civgk© e‡·i †¶‡Î wb‡gv³ cØwZ Aej¤b Kiv nq t
civgk©e· Ggb fv‡e ¯’vcb Kiv nq hv‡Z kªwgKMb mn‡R Ges wbwe©‡Nœ Zv‡`i gZvgZ/
civgk© e‡· ivL‡Z cv‡ib civgk© e· mKj mgq Zvjv jvwM‡q ivLv nq Ges Zvjvi Pvwe ïagvÎ
KviLvbvi GWwgb GÛ Kgcv‡qÝ wefv‡Mi cÖav‡bi Kv‡Q iw¶Z _v‡K| GWwgb GÛ
Kgcøv‡qÝ wefvMi mßv‡ni cªwZ e„n¯úwZevi GB civgk© e· Ly‡j cÖvß Awf‡hvM msMÖn
K‡ib Ges cÖvß mKj Awf‡hvM GKwU †iwRóv‡i (Awf‡hvM wb®úwË ‡iwRóvi) wjwLZ
fv‡e wjwce× K‡i _v‡Kb| cÖvß mKj Awf‡hvM GWwgb GÛ Kgcøv‡qÝ wefv‡Mi ZZ¡veav‡b
hvPvB evPvB c~e©K KviLvbvi GwRGg I Wv‡B‡i±i g‡nv`‡qi civg‡k©i wfwË¡‡Z
cÖ‡qvRbxq e¨e¯’vMªnY K‡i _v‡Kb| cÖwZwU Awf‡hv‡Mi Rb¨ MÖnxZ e¨e¯’v mg~n GKB
†iwRóv‡i wjwceä Kiv n‡q _v‡K|

Awf‡hvM e· †_‡K Awf‡hvM msMÖ‡n `vwqZ¡ I ¶gZv t

1. KKKKKKKKK G·wKDwUf - Kgcøv‡qÝ
2. LLLLLLLLLLL G·wKDwUf - Kgcøv‡qÝ
3. MMMMMMMMMMMM mn – mfvcwZ (AskMÖnb Kvix KwgwU I Awf‡hvM

2. mivmwit ‡h †KD mivmwi Zvi wbKUZg mycvifvBRvi, jvBbPxd, †mKkb BbPvR©, wcGg,
GwRGg, I‡qj †dqvi Awdmvi, I G·wKDwUf-Kgcøv‡qÝ ch©vq µ‡g ev Dc‡i D‡jøwLZ wPÎ
Abymib K‡i mivmwi Zvi Awf‡hvM Dc¯’vcb Ki‡Z cv‡ib|
3. †gvevBjt Dc‡i D‡jøwLZ ‡`Iqv b¤^‡i Kj K‡i Awf‡hvM Kiv hv‡e|
4. GmGgGmt Dc‡i D‡jøwLZ b¤^‡i GmGgGm K‡i Awf‡hvM Kiv hv‡e|
5. B-‡gBjt Dc‡i D‡jøwLZ B-‡gBj b¤^‡i ‡gBj K‡i Awf‡hvM Kiv hv‡e|
6. GDC (&Grievance Disposal Committee)Gi gva¨‡g Awf‡hvM Kiv hv‡e|
7. P.C. (Participation committee) Gi gva¨‡g Awf‡hvM Kiv hv‡e|
‡h †KD mivmwi KviLvbv cÖkvmb cÖavb, cwiPvjK, e¨e¯’vcbv cwiPvjK Gi wbKU mivmwi
Zvi Awf‡hvM Dc¯’vcb Ki‡Z cv‡ib|
 Awf‡hvM ‡cŠQv‡bvi gva¨g

‡mKkb Awf‡hvM e·
Riæix †dvb:-------

jvBb Pxd GmGgGm (SMS)

‡d¬vi www.mfgbd.net

GwcGg/wcGg Awf‡hvM I‡qj‡dqvi Awdmvi

DÌvcbKvix
wefvMxq cÖavb Kgcøv‡qÝ
G·wKDwUf
e¨e¯’vcK- GWwgb/GBP Avi
Awdmvi
cÖkvmwbK wR wW wm(GDC)

cwiPvjK / cÖKí wc wm(PC)

e¨e¯’vcbv cwiPvjK

Grievance Mechanism
Awf‡hvM msMÖn cØwZt Awf‡hvM msMÖ‡n wb‡¤œ cÖ`vË welq ¸‡jv Abymib
Ki‡Z n‡e|
Grievance Number ( Awf‡hvM b¤^i ) :
From (nB‡Z) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
First Name (cÖ_g bvg) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
--
Last Name (bv‡gi †klvsk) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Job Title (c`we) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
--
Date (ZvwiL) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Signature (¯^vÿi) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Category Description ( eY©bv) :
Infrastructure (cwiKvVv‡gv) :--------------------------------------
--
 Personal Relation (e¨w³MZ m¤úK©) :--------------------------------------
--
Contractual Rights (Pzw³wfwËK AwaKvi): - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
---
Human Rights (gvbevwaKvi) :--------------------------------------
--
Labour Rights (kÖwg‡Ki AwaKvi) : - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Customary Rights (MZvbyMwZK AwaKvi): - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
----
For Administration Use Only ( ïaygvÎ cÖkvmwbK e¨env‡ii Rb¨ ):
Received By(MÖnYKvix ) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
---
First Name (cÖ_g bvg) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
---
Last Name (bv‡gi †klvsk) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Job Title (c`we) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Date (ZvwiL) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Grievance received (M„nxZ Awf‡hvM) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
---
Signature (¯^vÿi) : -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Awf†hvM msMÖ†ni cÖwµqvt

Awf†hvMKvixi bv¤^vi :-------------------
Awf†hvM`v†qi : w`b-------------- gvm----------- eQi-----------

Awf‡hvM msMÖ‡n `vwqZ¡ I ¶gZv

1. ‡gv. AvdRvj †nv‡mb wmwb. e¨e¯’vcK-GBPAvi GÛ
2. Kj¨vb Kg©KZ©v Kgcøv‡qÝ
----------------------- wbUIq¨vi wjt

Awf†hvM msMÖ†ni cieZ©x cª†qvRbxq c`†¶c

1. c‡¶i ïbvwb n†q†Q wKbv?
2. Avi I Z‡šÍi cÖ†qvRb n‡e wK bv?
3. me©†kl M„nxZ n†q†Q|
4. Awf†hvMwU DØ©Zb KZ…©c†ÿi Kv†Q †cuŠQv†bv n†q†Q?
5. Awf†hvMwU AvBwb cÖwµqvq †bZ…Z¡vaxb n†q†Q?

Aby‡hvM c×wZ/ mgvavb c×wZ

GRIEVANCE PROCEDURE

Aby‡hvM c×wZ/ mgvavb

c×wZ

Aby‡hvM †QvU LvU ev mvavib

gvivZ¥K e¨vcvi ev welqvw` wb‡q Aby‡hvM,
PvKwii kZ© f½
Awf‡hvMKvix jvBb g¨v‡bR‡g›U
m‡e©v”P 2
(mycvifvBRi, jvBbPxd) Gi Kv‡Q
w`‡bi g‡a¨
Awf‡hvM Rvbv‡eb Ges Zviv Aby‡hvM/Awf‡hvM Awf‡hvMKvix‡K
mgvavb
Awf‡hvMwU hZ ZvovZvwo m¤¢e K…Z
wjwLZfv‡e `vwLj Ki‡Z n‡e| hw` cÖ‡qvRb
nq (wjLvi) Awf‡hvMKvix KvDwÝji Gi
‡Kvb mgvavb nqwb mnvqZv wb‡Z cv‡ib|

Aby‡hvM mgm¨v mgvav‡b e¨_© n‡j A_ev Zv‡`i NUbv NUvi 15 w`‡bi g‡a¨ Kg©Pvix‡K
Dš’vc‡bi ci weiæ‡×B Awf‡hvM Dš’vwcZ n‡j KZ©„c‡¶i wbKU Aby‡hvM cÎ w`‡Z n‡e Ges
m‡e©v”P wZb Awf‡hvMKvix GDC/PC I KvDwÝji‡K Giƒc Aby‡hvM cÖvwßi 15 w`‡bi g‡a¨
w`‡bi g‡a¨ Rvbv‡eb Ges Zviv G e¨vcv‡i †d¬vi welqwU AbymÜvb Ki‡eb Ges mswkøó
kªwgK‡K ïbvwbi my‡hvM w`‡eb Ges
GDC/PC , KvDwÝji Ges †d¬vi BbPvR©
wg‡j G e¨vcv‡i Z`šÍ I KvDwÝwjs Ki‡eb|
hw` gvwjK (K) Aby‡”Q‡`i Aax‡b wm×všÍ
mgvavb
K…Z w`‡Z e¨_© nb A_ev hw` kªwgK Giƒc wm×v‡šÍ
‡Kvb mgvavb nqwb Amš‘ó nb Z‡e kªwgK †kl ZvwiL †_‡K wÎk
w`‡bi g‡a¨ A_ev gvwjK KZ©„K wm×všÍ †`qvi
Aby‡hvM mswkøó BDwbU g¨v‡bRvi/wcGg Gi w`b †_‡K wÎk w`‡bi g‡a¨ kªwgK GLwZqvi
Dš’vc‡bi ci mv‡_ Av‡jvPbv Ki‡eb Ges mgvav‡bi m¤úbœ kªg Av`vj‡Z Awf‡hvM `v‡qi Ki‡Z
m‡e©v”P Pvi
mgvavbK…Z
mgm¨vi †Kvb KvDwÝji d¨v±wi g¨v‡bRvi Gi
myivnv nqwb Kv‡Q wjwLZ cÖwZ‡e`b
 wRGg ev cÖkvmwbK cÖav‡bi
`vwq‡Z¡ wb‡qvwRZ e¨w³i Kv‡Q
wjwLZ cÖwZ‡e`b `vwLj
m‡e©v”P 2 wRGg ev cÖkvmwbK cÖavb
w`‡bi g‡a¨ mgm¨v LwZ‡q †`L‡eb|

mgm¨vi mgvavb/ myivnv bv n‡j

KvDwÝji mivmwi wbe©vnx cwiPvjK/
e¨e¯’vcbv cwiPvjK Gi wbKU wjwLZ
cÖwZ‡e`b †ck Ki‡e|

1. †j-Ad QvuUvB, wWmPvR©, eiLv¯Í, Acmvib A_ev Ab¨ †h †Kvb Kvi‡b PvKzixi Aemvb
nBqv‡Q Ges kÖwgKmn †h †Kvb kÖwg‡Ki, GB Aa¨v‡qi Aaxb †Kvb welq m¤ú‡K© hw`
†Kvb Awf‡hvM _v‡K Ges hw` wZwb Zrm¤ú‡K© GB avivi Aaxb cÖwZKvi cvB‡Z B”QzK
nb Zvnv nB‡j wZwb, Awf‡hv‡Mi Kvib AewnZ nIqvi ZvwiL nB‡Z wÎk w`‡bi g‡a¨
Awf‡hvMwU wjwLZ AvKv‡i †iwRw÷ª WvK‡h‡M gvwj‡Ki wbKU †cÖib Kwi‡eb |

Z‡e kZ© _v‡K †h, hw` wb‡qvMKvix KZ…©cÿ Awf‡hvMwU mivmwi MÖnb Kwiqv
wjwLZfv‡e cÖvwß ¯^xKvi K‡ib, ‡mB †ÿ‡Î D³ Awf‡hvMwU †iwRw÷ª WvK‡hv‡M bv
cvVvB‡jI Pj‡e |
2. gvwjK Awf‡hvM cÖvwßi wÎk w`‡bi g‡a¨ Awf‡hvM m¤ú‡K© Z`šÍ Kwi‡eb Ges mswkøó
kÖwgK‡K ïbvbxi my‡hvM w`qv Zrm¤ú‡K© Zvnvi wm×všÍ wjwLZfv‡e kÖwgK‡K
RvbvB‡eb |

3. hw` gvwjK kÖg AvBb 2006 Gi aviv33 Dc-aviv (2) Gi Aaxb †Kvb wm×všÍ w`‡Z e¨_©
nb ,A_ev mswkøó kÖwgK hw` D³iæc wm×v‡šÍ Amš‘ó nb, Zvnv nB‡j wZwb kÖg AvBb
2006 Gi aviv33 Dc - aviv (2) G D‡jøwLZ mgq AwZµvšÍ nIqvi ZvwiL nB‡Z wÎk w`‡bi g‡a¨
A_ev, ‡ÿÎgZ, gvwj‡Ki wm×v‡šÍi ZvwiL nB‡Z wÎk w`‡bi g‡a¨ kÖg Av`vj‡Z wjwLZfv‡‡e
Awf‡hvM †ck Kwi‡Z cvwi‡eb |

4. kÖg Av`vjZ Awf‡hvM cÖvwßi ci Dfq cÿ‡K †bvwUk cÖ`vb Kwiqv Awf‡hvMwU m¤ú‡K©
Zvnv‡`i e³e¨ kÖeb Kwi‡eb Ges Dnvi we‡ePbvq gvgjvi Ae¯’vax‡b †hiƒc Av‡`k †`Iqv b¨vq
m½Z †miƒc Av‡`k cÖ`vb Kwi‡e|

5. esjv‡`k kÖg AvBb 2006 Gi aviv 33 Dc-aviv (4) Gi Aaxb cÖ`Ë †Kvb Av‡`k Øviv Av`vjZ,
Ab¨vb¨ cÖwZKv‡ii g‡a¨, Awf‡hvMKvix‡K, e‡Kqv gRyix mn ev fvov Qvov, Zvnvi
PvKzix‡Z cybe©nvj Kivi wb‡`©k w`‡Z cvwi‡e Ges †Kvb eiLv¯Í, Acmvib ev
wWmPv‡R©i Av‡`k‡K esjv‡`k kÖg AvBb aviv 23 (2) G DwjøLZ †Kvb jNy `‡Û
cwiewZ©Z Kwi‡Z cvwi‡e |

6. kÖg Av`vj‡Zi †Kvb Av‡`k Øviv msÿz× †Kvb e¨w³ Av‡`‡ki wÎk w`‡bi g‡a¨ UªvBey¨bv‡ji
wbKU Avcxj `v‡qi Kwi‡Z cvwi‡eb,Ges GB Avcx‡ji Dci Dnvi wm×všÍ PzovšÍ nB‡e |
7. GB avivi Aaxb †Kvb Awf‡hvM ev Avcxj `v‡q‡ii Rb¨ †Kvb †KvU©-wdm cÖ‡`q nB‡e bv |

8. GB avivi Aaxb †Kvb Awf‡hvM GB AvB‡bi Aaxb †Kvb †dŠR`vix Awf‡hvM ewjqv MY¨
nB‡e bv |

9. GB avivq hvnv wKQzB _vKzK bv †Kb, esjv‡`k kÖg AvBb aviv 26 Gi Aaxb cÖ`Ë PvKzixi
Aemv‡bi Av‡`‡ki weiæ‡× †Kvb Awf‡hvM Kiv hvB‡e bv, hw` bv Aemv‡bi Av‡`kwU
mswkøó kÖwg‡Ki †UªW BDwbqb Kg©Kv‡Ûi Kvi‡b A_ev D‡Ïk¨ cÖ‡Yvw`Zfv‡e cÖ`Ë
nBqv‡Q ewjqv Awf‡hvM Kiv nq, A_ev hw` bv wZwb D³ avivi Aaxb cÖvc¨ myweav nB‡Z
ewÂZ nb|

Aby‡hvM wb¯úwË c×wZ/ mgvavb c×wZt

`vwqZ¡ cÖvß KZ…©c¶ KZ©„K Awf‡hvM wb®úwËi c×wZ
 KviLvbvi gvbe m¤ú` wefvM mKj cKvi Awf‡hvM GKwU c„_K ‡iwRóv‡i (Awf‡hvM
wb®úwË ‡iwRóvi) msi¶b Ki‡eb Ges cwZwU Awf‡hv‡Mi GKwU myô Z`šÍ ev h_vh_
Av‡jvPbvi e¨e¯’v Mnb Ki‡eb|
 wjwLZ ev †gŠwLK Awf‡hv‡Mi Z`‡šÍi wfwˇZ ÔÔgvbe m¤ú`Ó wefvM Awf‡hv‡Mi
¸iæZ¡ we‡ePbv K‡i h_vwewnZ e¨e¯’v Mnb Ki‡eb Ges †iwRóv‡i wjwce× Ki‡eb |
 gvbe m¤ú` e¨e¯’vcK wKsev KviLvbvi ckvmb wefvM Awf‡hvMKvixi Awf‡hvM I hvi
weiæ‡× Awf‡hvM Avbv n‡q‡Q Zvi wjwLZ Dˇii ‡cw¶‡Z Ges Z`šÍ mv‡c‡¶ k„sLjv
f½Kvix mswkøó e¨w³i weiæ‡× c‡qvRbxq e¨e¯’v MÖnb Ges †iKW© msi¶b Ki‡eb|
 gvbe m¯ú` wefvM cÖwZwU Awf‡hv‡Mi †cw¶‡Z AvbxZ e¨e¯’v msµvšÍ wmØvšÍ
Awf‡hv‡Mi mv‡_ mswkøó ‡iwRóv‡i msi¶b Ki‡eb|
 GWwgb GÛ Kgcøv‡qÝ wefvM civgk© e· †_‡K cÖvß Awf‡hvM GKB fv‡e wjwce×
Ki‡eb Ges Gi mwVK wb¯úwË Ki‡eb|
 gvbe m¤ú` wefvM Awf‡hv‡Mi weiæ‡× MÖnxZ e¨e¯’v mswkó Awf‡hvM Kvix‡K
AewnZ Ki‡eb|
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 †h †Kvb Awf‡hv‡Mi mwVK mgvav‡bi Rb¨ Awf‡hvM wb¯úwË KwgwUB gL¨Z
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gvwjK KZ©„K Awf‡hvM wb®úwËi c×wZt

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Awf‡hvM wb¯úwËKi‡b djvdj ch©‡e¶Yt

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KvDwÝji/Kgcøv‡qÝ/GWwgb Awdmvi wewfbœfv‡e kÖwgK Kg©PvixM‡bi e¨w³MZ/

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Kg©Pvix, ¯’vb Ges me©cwi kÖwgK‡`i AskMÖnb wbwðZ Kiv nq|

 mvcøvqvi/ewnivMZ Awf‡hvM/civgk© (Supplier/External Grievance/Suggesstion)t

----------------------- wbUIq¨vi wjt Zvi mn‡hvMx‡`i AewnZ K‡i †h, e¨emv msµvšÍ Zv‡`i
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wel‡q www.mfgbd.net Gi gva¨‡g ----------------------- wbUIq¨vi wjt KZ©„cÿ‡K
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w`‡Z cvi‡eb| GQvovI Awf‡hvM Ges civg‡k©i Rb¨ GKwU B-‡gBj
lkl.kaliakoir@mfgbd.net. Ges 01926-633550 †gvevBj bv¤^v‡ii gva¨‡g Awf‡hvM
ev civgk© MÖnY Kiv nq|

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gvbYxq e¨e¯’vcbv cwiPvjK I Zvi wb‡`©kbvq Kg©iZ Kg©KZ©v-Kg©PvixMY wbijm fv‡e
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