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    Table of Contents

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    Joerie Aquino
    The document outlines the contents of an operations manual for a franchise network (FNF) covering various topics. Section I provides an introduction to the company and franchise benefits. Section II covers getting started with pre-opening requirements and characteristics of successful franchisees. Section III details personnel recruitment, hiring, and employment guidelines. Section IV addresses financial procedures like accounting, payroll, and check disbursement. Section V covers procurement of supplies, equipment, and payments to the franchisor. The remaining sections provide operations guidelines and checklists for areas such as store opening/closing, inventory, ordering, customer service, cash handling, and emergency procedures.

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    Table of Contents

    Uploaded by

    Joerie Aquino
    5 views5 pages
    The document outlines the contents of an operations manual for a franchise network (FNF) covering various topics. Section I provides an introduction to the company and franchise benefits. Section II covers getting started with pre-opening requirements and characteristics of successful franchisees. Section III details personnel recruitment, hiring, and employment guidelines. Section IV addresses financial procedures like accounting, payroll, and check disbursement. Section V covers procurement of supplies, equipment, and payments to the franchisor. The remaining sections provide operations guidelines and checklists for areas such as store opening/closing, inventory, ordering, customer service, cash handling, and emergency procedures.

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    The document outlines the contents of an operations manual for a franchise network (FNF) covering various topics. Section I provides an introduction to the company and franchise benefits. Section II covers getting started with pre-opening requirements and characteristics of successful franchisees. Section III details personnel recruitment, hiring, and employment guidelines. Section IV addresses financial procedures like accounting, payroll, and check disbursement. Section V covers procurement of supplies, equipment, and payments to the franchisor. The remaining sections provide operations guidelines and checklists for areas such as store opening/closing, inventory, ordering, customer service, cash handling, and emergency procedures.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    5 views5 pages

    Table of Contents

    Uploaded by

    Joerie Aquino
    The document outlines the contents of an operations manual for a franchise network (FNF) covering various topics. Section I provides an introduction to the company and franchise benefits. Section II covers getting started with pre-opening requirements and characteristics of successful franchisees. Section III details personnel recruitment, hiring, and employment guidelines. Section IV addresses financial procedures like accounting, payroll, and check disbursement. Section V covers procurement of supplies, equipment, and payments to the franchisor. The remaining sections provide operations guidelines and checklists for areas such as store opening/closing, inventory, ordering, customer service, cash handling, and emergency procedures.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 5

    TABLE OF CONTENTS

    I.FNF WELCOME KIT


    Company Introduction
    Being a Partner of CFNF
    Franchise Benefits
    CNC Frequently Asked Questions

    II. GETTING STARTED WITH FNF


    Pre-Opening Checklist
    Business Registraton
    Business Permits
    Government Permits
    Settin-Up an Office
    Essential Characteristics of a Successul Franchisee
    Leadership Qualities Essential to Success
    What Makes a Good Manager
    Effective Thinking
    Being Innovative
    Understanding Money
    Assessing Sales Progress
    Strategic Planning

    III. FNF ADMINISTRATION


    Recruitment Methodology
    Hiring and Selection
    Methods of Recruitment
    Personnel Selection
    Sample Interview Questions
    Pre-Employment Exams
    IQ Exams
    English Test
    Writing Exam
    Numerical Aptitude Test
    Sentence Completion
    The Follow-up Interview
    Pre-Employment Requirements
    Making the Job Offer

    FNF Personnel
    General Personnel Philosophy
    The Manpower Complement
    Organization Set-Up
    Job Description
    Employment Guidelines
    Compensation and Benefits
    Personnel Policies and Procedures
    Performance Appraisal
    Promotions and Advancement
    Transfers
    Resignation / Termination of Employment
    Rehire or Re-employment
    Employee Code of Conduct
    Personnel Hygiene at work
    Cleanliness
    Types and Degrees of Offenses
    Habitual Delinquency
    Conflict of Interest
    Implementation of Sanctions and Penalties
    Filing of Forms

    IV. FINANCIAL PROCEDURES


    Accounting and Records
    Accounting System
    Management Information System
    Check Disbursement
    Payroll
    Forms Register

    V. PROCUREMENT PROGRAM
    Cart Interior Finishes
    Grand Opening
    Ingredients and Other Consumables
    Stall / Cart Equipment and Tools
    Office Supplies
    First Aid Kit
    Marketing and Promotion
    Payments to Franchisor
    Supplies Management
    Guidelines and Procedures on Procurement

    VI. OPERATIONS MANUAL


    Guidelines for STORE Opening
    Guidelines for STORE Closing
    Inventory Procedures
    Closing Inventory Procedures
    Basic Guidelines of Ordering Stocks
    Guidelines on Receiving Stock Deliveries
    Policies on Sanitation
    Cart Cleaning Procedures
    Cleaning / Sanitation Procedures
    Customer Complaints
    Guidelines for Depositing Sales
    Guidelines for Branch Expenses
    Guidelines for Payment of Salaries and Wages
    Cashiering Policies
    Policies on Cash Handling
    Responsibilities of FNF Employee
    Customer Service Flow
    English Version
    Tagalog Version
    Giving Discounts
    What to do in Case of Robbery
    Dealing with Counterfeit Money
    Reporting Damages
    Handling Theft
    Emergency Procedures
    Guidelines for Accomplishing Branch Forms

    VII. Operations Audit Basic Checklist

    Total pages - 261

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