XS Series E 06 Error Messages

SECTION 6 ERROR MESSAGES
6.1 XS Action for Error...............................................................................................................................1
6.2 Action for Error Recovery ....................................................................................................................2
6.3 Error Message .....................................................................................................................................3

6.3.1 Pressure Error....................................................................................................................3
6.3.1.1 Pressure Lower Error ..........................................................................................4
6.3.1.2 0.06MPa Error .....................................................................................................5
6.3.1.3 -0.03MPa Error....................................................................................................6
6.3.2 Temperature Errors ............................................................................................................7
6.3.2.1 RH Temp High .....................................................................................................7
6.3.2.2 RH Temp Low......................................................................................................7
6.3.2.3 RH Therm Sens ERR ..........................................................................................8
6.3.2.4 FCM RU TEMP HIGH .........................................................................................8
6.3.2.5 FCM RU TEMP LOW ..........................................................................................8
6.3.2.6 FCM RU Therm Sense ERR ...............................................................................9
6.3.2.7 FCM SHEATH SENS ERR..................................................................................9
6.3.2.8 Env Temp High ..................................................................................................10
6.3.2.9 Env Temp Low...................................................................................................10
6.3.2.10 Env Therm Sens ERR .....................................................................................10
6.3.2.11 FFD RH Temp High (XS-1000iC only) .............................................................11
6.3.2.12 FFD RH Temp Low (XS-1000iC only) .............................................................11
6.3.2.13 CSC RH Temp High (XS-1000iC only) ............................................................12
6.3.2.14 CSC RH Temp Low (XS-1000iC only).............................................................12
6.3.2.15 FFD RH Therm Sens ERR (XS-1000iC only)..................................................13
6.3.2.16 CSC RH Therm Sens ERR (XS-1000iC only) .................................................13
6.3.3 Reagent and Chamber Errors..........................................................................................14
6.3.3.1 Replace Container CELLPACK(EPK) ...............................................................14
6.3.3.2 Chamber CELLPACK(EPK) Error .....................................................................15
6.3.3.3 Replace Container SULFOLYSER(SLS) ...........................................................16
6.3.3.4 Replace Container STROMATLYSER-4DL(FFD)..............................................17
6.3.3.5 Replace Container STROMATOLYSER-4DS(FFS)...........................................17
6.3.3.6 STROMATOLYSER-4DS(FFS) Aspiration Error ...............................................18
6.3.3.7 Waste Chamber 1 Not Draining ........................................................................19
6.3.3.8 Waste Chamber 2 Not Draining ........................................................................19
6.3.3.9 Exchange Waste Tank.......................................................................................20
6.3.3.10 RBC/HGB CHAMBER ERROR .......................................................................20
6.3.3.11 WBC CHAMBER ERROR ...............................................................................21
6.3.3.12 Replace Container CELLSHEATH(C)(CSC) (XS-1000iC only) .......................22
6.3.3.3 Chamber CELLSHEATH(C)(CSC) Error (XS-1000iC only) ...............................22
6.3.4 Motor Errors .....................................................................................................................23
6.3.4.1 WB Asp Motor Error ..........................................................................................23
6.3.4.2 Sheath Motor Error............................................................................................24
6.3.4.3 Aspiration Unit Up Down Motor Error ................................................................25
6.3.4.4 Aspiration Unit Front Back Motor Error .............................................................26
XS Series S/M November 2013

6.3.4.5 Rinse Cup Pinch Valve Error.............................................................................27
6.3.4.6 Waste Chamber 1 Pinch Valve Error.................................................................28
6.3.4.7 Waste Chamber 2 Pinch Valve Error.................................................................29
6.3.4.8 Tube Holder Motor Error (XS-1000i) .................................................................30
6.3.5 WB Aspiration Errors .......................................................................................................31
6.3.5.1 Short Sample.....................................................................................................31
6.3.5.2 Sample Not Asp Error .......................................................................................32
6.3.5.3 Blood Asp Sensor Error.....................................................................................33
6.3.6 CP and Sampler Errors....................................................................................................34
6.3.6.1 Close Sampler Cover. (XS-1000i with Sampler) ...............................................34
6.3.6.2 Sampler Cover has opened. (XS-1000i with Sampler)......................................35
6.3.6.3 Hand (Front/Back) motor ERR (XS-1000i with Sampler) ..................................36
6.3.6.4 Hand (Left/Right) motor ERR (XS-1000i with Sampler) ....................................37
6.3.6.5 Hand (Up/Down) ERR (XS-1000i with Sampler) ...............................................38
6.3.6.6 Mixing motor ERR (XS-1000i with Sampler) .....................................................39
6.3.6.7 Fail to set Tube to Tube Holder (XS-1000i with Sampler) .................................40
6.3.6.8 Sample tube is still in the tube holder. (XS-1000i with Sampler).......................41
6.3.6.9 Rack Not Exist (XS-1000i with Sampler)...........................................................41
6.3.7 Data Analysis Errors ........................................................................................................43
6.3.7.1 Background Error ..............................................................................................43
6.3.7.2 RBC SAMPLING ERROR .................................................................................44
6.3.7.3 PLT SAMPLING ERROR ..................................................................................45
6.3.7.4 WBC SAMPLING ERROR ................................................................................46
6.3.7.5 DIFF SAMPLING ERROR.................................................................................47
6.3.7.6 RBC CLOG ERROR..........................................................................................48
6.3.7.7 RBC BUBBLE ERROR......................................................................................48
6.3.7.8 Low Count Error ................................................................................................49
6.3.7.9 HGB ERROR.....................................................................................................50
6.3.7.10 WBC-CH ERROR............................................................................................50
6.3.7.11 DIFF-CH ERROR ............................................................................................51
6.3.7.12 RBC-CH ERROR ............................................................................................51
6.3.7.13 PLT-CH ERROR..............................................................................................51
6.3.7.14 Data Error........................................................................................................51
6.3.7.15 Analysis Error ..................................................................................................52
6.3.8 Laser Relating Errors .......................................................................................................53
6.3.8.1 Laser Tube Aged ...............................................................................................53
6.3.8.2 Close FCM Detect Cover ..................................................................................53
6.3.8.3 Laser Output Error.............................................................................................53
6.3.9 System Errors ..................................................................................................................54
6.3.9.1 Barcode Reader Com. Error (XS-1000i with Sampler)......................................54
6.3.9.2 ID Read Error (XS-1000i with Sampler) ............................................................54
6.3.9.3 System Configuration Error ...............................................................................54
6.3.10 QC Errors.......................................................................................................................55
6.3.10.1 X-barM Limit Error ...........................................................................................55
6.3.10.2 L-J LIMIT ERROR ...........................................................................................55
6.3.10.3 X-bar Limit Error ..............................................................................................55

6.3.10.4 Control Expired................................................................................................56
6.3.10.5 Control Entry ERR...........................................................................................56
6.3.11 Operator Maintenance Warnings ...................................................................................57
6.3.11.1 Replace Piercer ...............................................................................................57
6.3.11.2 Execute Monthly Rinse....................................................................................57
6.3.11.3 Execute Monthly Rinse(Warning) ....................................................................57
6.3.11.4 Exchange the Air pump ...................................................................................58
6.3.11.5 Expired Reagent [CELLPACK(EPK)]...............................................................58
6.3.11.6 Expired Reagent [SULFOLYSER(SLS)] ..........................................................58
6.3.11.7 Expired Reagent [STROMATOLYSER-4DL(FFD)] ..........................................58
6.3.11.8 Expired Reagent [[STROMATOLYSER-4DS(FFS)].........................................58
6.3.11.9 Expired Reagent [CELLSHEATH(C)(CSC)] (XS-1000iC only) ........................58
6.3.11.9 Right side cover is open. .................................................................................59
6.3.11.10 Right side cover has opened. ........................................................................59
6.3.11.11 Tube Holder has opened. (XS-1000i) ............................................................60
6.3.12 Host Computer (Standard and DPS Format) Massage..................................................61
6.3.12.1 Off Line (DSR Off)! ..........................................................................................61
6.3.12.2 Response Time Error! .....................................................................................61
6.3.12.3 Can't Send TEXT ............................................................................................61
6.3.12.5 Response Code Error!.....................................................................................61
6.3.12.6 NOT STX.........................................................................................................61
6.3.12.7 NOT ETX.........................................................................................................61
6.3.12.8 Host Connection Error!!...................................................................................61
6.3.12.9 Receive Error ..................................................................................................62
6.3.12.10 Send Error .....................................................................................................62
6.3.12.11 Sample ID# does not match Host Computer .................................................62
6.3.12.12 Rack tube pos does not match Host Computer.............................................62
6.3.13. Host Computer (ASTM Format) Message ....................................................................63
6.3.13.1 There isn't astm script file................................................................................63
6.3.13.3 Response Record Error!..................................................................................63
6.3.13.4 Impossibile Inviare TEXT ................................................................................63
6.3.13.5 Sample ID# does not match Host Computer. ..................................................63
6.3.13.6 Rack tube pos does not match Host Computer...............................................63
6.3.13.7 Referent rack tube pos of inquiry has returned from host computer. ..............63
6.4 Error Codes .......................................................................................................................................64
6.5 Sensor List.........................................................................................................................................68

SECTION 6 ERROR MESSAGES
In this section, error monitoring method and error recovery method on XS series are discribed.
6.1 XS Action for Error

In XS series, error messages are displayed or notified as below.
(1) According to the error type, “Hard Error”, “Analysis Error”, “Caution” or “Maintenance” is shown on
IPU status display area with red color background.
(2) “Help Dialog Box” window is displayed on IPU.
See (3) – (6) for details of “Help Dialog Box”.
(3) All errors occuring at the moment are displayed in “Error List” area on “Help Dialog Box” window.
(Errors are put in order of priority, and the error of highest priority becomes active.)
(4) Messages (Action Message:) are displayed to provide users with necessary information to recover
from errors in “Action” area on “Help Dialog Box” window.
(5) Active error in Error List Section can be selected by clicking. Either "OK" or "Excecute" button is
assigned for each error and is related to corresponding action.
(6) “Alarm” sounds to notify the error status based on the rule of each error. To stop the alarm sound,
click “Alarm Stop” button on “Help Dialog Box” window.
Figure 6-1 Help Dialog Box
XS Series S/M 6-1 November 2013

6.2 Action for Error Recovery
(1) How to reset error varies according to respective errors. The methods to recover from “NOT
READY” staus are classified as following 3 groups.
1) Only click “Accept” button to reset errors.
2) Wait unitl monitoring sensor status returns to the normal range.
(cannot be reset by “Accept” or “Execute”.)
3) Run specific service sequences to verify again.
(It recovers to READY status if error check passed in the service sequence.)
NOTE:
1. Descripition of analysis mode in this section
In XS series, there are 2 analysis modes “Manual Mode” and “Sampler
Mode” (XS-1000i). “Capillary Mode” is based on “Manual Mode” and
“Closed Mode” is based on “Sampler Mode”, except where specifically
noted.
2. When error occurs in XS series, each categorized error name is shown
on IPU status display area to prompt users to operate settings or
perform maintenance. XS series error is classified under following
groups (these errors are not described in this section in particular).
(1)“Hard Error” Error originated in monitoring result of device
(hard ware) operation status.
(2) “Analysis Error” Error originated in analyisis result or measuring
result of analysis data.
(3) ”Caution” Error to provide users with setting operataion
related to analysis operation. In XS series, QC set-
ting operation is mainly included.
(4) ”Maintenance” Error to promt useres to perform maintenance.

6.3 Error Message
Details of each Error Message on XS series are described as below.
6.3.1 Pressure Error
Figure 6-2 Pressure Sensor

6.3.1.1 Pressure Lower Error
Description: The value of pressure or vacuum of air pump becomes abnormally low after
power ON.
Purpose: Verify the operation of sample draining, piercer rinsing, DP, etc.
Method: Run Start-up sequence and specified sequence in error recovery process to
check the pressure in each status.
Condition: The following test operations are performed only in the start-up sequence.
First, both of the maximum pressure output and the maximum vacuum output of
the air pump are measured respectively as follows.
(1) Measurements of maximum pneumatic outputs
1) The maximum pressure output is measured by closing all the pressure
port SVs (SV19, SV23, and SV29) while vacuum port state is open air,
and the A/D converted ressure value is set as the variable, PMAX.
2) The maximum vacuum output is measured by closing all the vacuum
port SVs (SV20, SV24, and SV30) while pressure port state is open air,
and the A/D converted vacuum value is set as the variable, VMAX.
(2) Measurements of pneumatic outputs with closed pneumatic ports
And then, both of pressure and vacuum are measured while all the relating SVs
(SV19, SV20, SV23, SV24, SV29, SV30) are closed and set as the variables
PCL and VCL respectively.
System generates error, when either of following two conditions is satisfied;
(1) PCL < PMAX * 0.85
(2) VCL < VMAX * 0.85
XS’s Action: Status: Not Ready Alarm Sound: Yes
Sampler Operation: Interrupted Data Mask: Yes
Action Message: “Press [Execute] button. Air Pump test will start.”
Cause: 1) Pneumatic system leakage, disconnection, etc.
2) Functional degradation of air pump.
Action to be taken: 1) Check pneumatic system for leakage, disconnection, etc. After checking,
select corresponding error from “Error List” on “Help Dialog Box” window and
click “Execute”.
2) Replace Air Pump Assy with a new one.
Help [Execute]: Run specified sequence of pressure test. If the result is within the range of mon-
itoring condition, the status turns to “Ready”.

6.3.1.2 0.06MPa Error
Description: 0.06MPa pressure is outside the required range.
Purpose: To ensure sheath forming, waste chamber draining, diaphragm pump opera-
tions.
Method: System checks 0.06MPa pressure sensor at the timing described on timing chart
during analysis operation.
Capable Range:0.048 - 0.072MPa
XS’s Action: Status: Not Ready Data Mask: Yes
Sampler Operation: Interrupted Alarm Sound: Yes
Cause: 1) Pneumatic System leakage, disconnection, etc.
2) 0.06MPa Relief Valve defective
Action to be taken: 1) Check 0.06MPa Relief Valve and Pneumatic System for leakage, disconnec-
tion, etc.
2) After checking, select corresponding error from “Error List” on “Help Dialog
Box” window and click “Execute”.
Help [Execute]: Click “Execute” button in “Help Dialog Box” window to run Air Pump test
sequence. If the result is inside the capable range, the status turns to “Ready”.

6.3.1.3 -0.03MPa Error
Description: -0.03MPa vacuum is outside the required range
Purpose: Verify the operation of sample draining, piercer rinsing, diaphragm pump, etc.
Method: In Analysis sequence -0.03MPa vacuum is monitored if it is in the range of “-
0.024” to “-0.042” MPa at the timing described in the timing chart.
Cause: 1) Pneumatic system leakage, disconnection, etc.
2) Relief Valve for -0.03MPa vacuum defective
Action to be taken: 1) Check 0.03MPa Relief Valve and Pneumatic System for leakage, disconnec-
tion, etc.
2) After checking, select corresponding error from “Error List” on “Help Dialog
Box” window and click “Execute”.
Help [Execute]: Click “Execute” button in “Help Dialog Box” window to run Air Pump test
sequence. If the result is inside the capable range, the status turns to “Ready”.

6.3.2 Temperature Errors
6.3.2.1 RH Temp High
6.3.2.2 RH Temp Low
Description: Reagent heater temperature is outside the required range.
Purpose: To ensure the DIFF reagent temperature and to ensure the dye/lyse reaction of
WBC/DIFF sample.
Method: The temperature sensor installed in reagent heater checks whether the tempera-
ture is within the ranges indicated below.
Monitoring Temperature:1) Monitoring Range:
- 0.285714t + 48.0 ± 3 °C (t:: ambient temperature)
2) Timing:
In Ready Status: every one second
System generates an error when detect defective
signal for more than 3.0 seconds continuously.
3) In Analysis Operation:
When analysis starts.
Action Message: “Temperature of 40 °C Reagent Heater is outside the required range.”
Help[OK]: Sensor screen is displayed to show the temperature of reagent heater.
Action to be taken: If it has not been recovered for 30 minutes after the error generation, check the
function of heater and thermistor.
In case the heater replacement is needed, replace FCM Reaction Unit as a
whole unit, since this unit is assembled using glue and is hard to disassemble in
the field.
Figure 6-3 Reagent Heater Thermistor

6.3.2.3 RH Therm Sens ERR
Description: Temperature control thermistor in reagent heater is defective or broken wire.
Purpose: To ensure the temperature control in the reagent heater.
Method: 1) In Ready:The signal from the driver board is monitored every 1 second. Sys-
tem generates an error when detect defective signal for more than
3.0 seconds continuously.
2) In Analysis Operation:This is monitored immediately after the analysis starts
Action Message: “Turn OFF the power and contact your Sysmex service representative.”
Action to be taken: When it is not recovered by power ON/OFF, check the reagent heater thermistor
for breaking/ disconnection. Replace the thermistor if it is obviously defective.
6.3.2.4 FCM RU TEMP HIGH
6.3.2.5 FCM RU TEMP LOW
Description: FCM WBC Chamber temperature is outside the required range.
Purpose: To ensure the temperature of FCM WBC Chamber and the dye/lyse reaction of
WBC/DIFF
Method: The temperature sensor installed on FCM optical detector checks whether the
temperature is within the ranges indicated below.
1) In Ready Status: 40.7±2 °C is monitored every one second.
System generates an error when the temperature is
exceeds this range more than 3.0 seconds continuously
2) In Analysis Operation:40.7±3 °C is monitored when analysis starts.
Action Message: “Temperature of FCM React Chamber is outside the required range.”
the field.
Figure 6-4 FCM Reaction Unit Thermistor

6.3.2.6 FCM RU Therm Sense ERR
Description: Thermistor for FCM Reactor unit temperature is defective or cut.
Purpose: To ensure the temperature compensation of at the FCM reactor unit.
tem generates an error when defective signal for more than 3.0
seconds continuously.
2) In Analysis operation: monitored immediately after analysis starts.
Cause: Disconnection, breaking or defect of reagent heater thermistor wiring
Action to be taken: When it is not recovered by power ON/OFF, check FCM reaction thermistor wir-
ing for breaking/ disconnection. If the thermistor is absolutely defective, In case
the thermistor replacement is needed, replace FCM Reaction Unit as a whole
unit, since this unit is assembled using glue and is hard to disassemble in the
field.
6.3.2.7 FCM SHEATH SENS ERR
Description: Thermistor for FCM sheath reagent temperature is defective or cut.
Purpose: To ensure the temperature compensation of fluorescence sensitivity.
Method: 1) In Ready:The signal from the driver board is monitored every 1 second.
System generates an error when detect defective signal for more
than 3.0 seconds continuously.
2) In Analysis Operation: At the timing described in the timing chart.
XS’s Action: Status: Not Ready Data Mask: No
Cause: Disconnection, breaking or defect of FCM Sheath thermistor wiring
Corrective Action: When it is not recovered by power ON/OFF, check FCM Sheath thermistor wir-
ing for breaking/ disconnection.
Replace the thermistor if it is absolutely defective.
Figure 6-5 FCM Sheath Temp Sensor

6.3.2.8 Env Temp High
6.3.2.9 Env Temp Low
Description: Environmental temperature is outside the required range.
Purpose: To ensure the environment temperature of the instrument.
Method: The temperature sensor installed on the instrument checks whether the temper-
ature is within the ranges 10-38 °C, for every one second.
System generates an error when defective signal for more than 3.0 seconds
continuously.
Action Message: “The environmental temperature is not within the prescribed range.”
Corrective Action: Adjust the ambient temperature to 15 - 30 °C, and compare the actual tempera-
ture and the displayed temperature on the sensor screen. If the temperature dis-
played on the sensor screen is apparently different from the actual one, verify
proper function of air temperature sensor and A/D conversion.
Help [Execute]: Sensor screen is displayed.
Figure 6-6 Environmental Temperature Sensor
6.3.2.10 Env Therm Sens ERR

Description: Thermistor for environmental temperature is defective or cut.
Purpose: To ensure the temperature compensation of every heater.
tem generates an error when defective signal for more than 3.0
2) In Analysis Operation: This is monitored when analysis starts.
Action to be taken: When it is not recovered by power ON/OFF, check the environmental tempera-
ture sensor‘s wiring for breaking/ disconnection. Replace the thermistor if it is
obviously defective.

6.3.2.11 FFD RH Temp High (XS-1000iC only)
6.3.2.12 FFD RH Temp Low (XS-1000iC only)
Purpose: To ensure the CELLSHEATH (C) temperature and to ensure the dye/lyse reac-
tion of WBC/DIFF sample.
2) Timing:
System generates an error when detect defective signal for more than 3.0
Action Message: “Temperature FFD Reagent Heater is outside the required range.”
the field.
Figure 6-7 FFD Reagent Heater Thermistor

6.3.2.13 CSC RH Temp High (XS-1000iC only)
6.3.2.14 CSC RH Temp Low (XS-1000iC only)
Purpose: To ensure the DIFF reagent temperature and to ensure the dye/lyse reaction of
WBC/DIFF sample.
Ambient temperature25 °C
25 °C<Ambient temperature34 °C
t ± 3 °C (t:: ambient temperature)
Ambient temperature>34 °C
Continously Error
2) Timing:
System generates an error when detect defective signal for more than 3.0
Action Message: “Temperature CSC Reagent Heater is outside the required range.”
In case the heater replacement is needed, replace FCM
Reaction Unit as a whole unit, since this unit is assembled using glue and is hard
to disassemble in the field.
Figure 6-7 FFD Reagent Heater Thermistor

6.3.2.15 FFD RH Therm Sens ERR (XS-1000iC only)
Description: Temperature control thermistor in FFD reagent heater is defective or broken
wire.
Purpose: To ensure the temperature control in the FFD reagent heater.
2) In Analysis Operation:This is monitored immediately after the analysis starts
Action Message: “One of the thermal sensors (FFD Reagent Heater) is defective. Turn OFF the
power and contact your Sysmex service representative.”
for breaking/ disconnection. Replace the thermistor if it is obviously defective.
6.3.2.16 CSC RH Therm Sens ERR (XS-1000iC only)

Description: Temperature control thermistor in CSC reagent heater is defective or broken
wire.
Purpose: To ensure the temperature control in the CSC reagent heater.
This is monitored immediately after the analysis starts
Action Message: “One of the thermal sensors (CSC Reagent Heater) is defective. Turn OFF the
power and contact your Sysmex service representative.”
for breaking/ disconnection.
Replace the thermistor if it is obviously defective.

6.3.3 Reagent and Chamber Errors
6.3.3.1 Replace Container CELLPACK(EPK)
Description: The reagent container is empty and needs to be replaced.
Purpose: To prevent the air bubbles from entering into the reagent chamber.
Method: Air bubble sensor of reagent aspiration line is checked when EPK is replenished.
Action Message: Press [Execute] button.
Reagent replace dialog will appear.
Cause: 1) Reagent shortage
2) Hydraulic trouble in EPK replenish path
Action to be taken: If this error occurs again even though the reagent is replaced/ connected prop-
erly, check the reagent replenish line for breaking, disconnection, leakage. Also
check leakage around EPK chamber and the function of EPK bubble sensor.
Help [Execute]: The error is recovered after executing Reagent Replace Sequence.
Figure 6-7 Air Bubble Sensor for EPK

6.3.3.2 Chamber CELLPACK(EPK) Error
Description: EPK could not be replenished while the external reagent container is filled with
enough amount of EPK.
Purpose: To ensure the required quantity of EPK for instrument operation.
Method: The float switch installed on the reagent chamber is checked.
Only in Analysis sequence: Timing at immediately after replenishing EPK cham-
ber completed.
Action Message: “Press [Execute] button. Reagent replace dialog will appear.”
Cause: Hydraulic trouble in EPK chamber replenish path
Corrective Action: If this error occurs again even though the reagent is replaced/ connected prop-
erly, check EPK replenish line for disconnection and leakage, SV15 function,
and also check the Float Switch in EPK Chamber.
Figure 6-8 EPK Chamber

6.3.3.3 Replace Container SULFOLYSER(SLS)
Purpose: To ensure the required quantity of reagent for analysis.
Method: Air bubble sensor at SLS replenish line is monitored when SLS reagent is
replenished.
2) Hydraulic trouble in SLS replenish path
Help [Execute]: Run Reagent Replacement Sequence to recover from the error.
Action to be taken: If this error occurs again even though the reagent is connected properly, check
SLS replenish line for disconnection and leakage, and also check the function of
SLS Diaphragm Pump, SV31-32, and SLS Bubble Sensor.
Figure 6-8 SLS Bubble Sensor

6.3.3.4 Replace Container STROMATLYSER-4DL(FFD)
Method: Air bubble sensor at reagent replenish line is checked during FFD is aspirated.
Sampler Operation:Interrupted Alarm Sound: Yes
2) Defect in reagent flow path
Help [Execute]: Run Reagent Replacement Sequence to recover from the error.
Action to be taken: If this error occurs again even though the reagent is connected properly, check
reagent replenish line for disconnection and leakage, and also check the func-
tion of FFD Diaphragm Pump, SV27-28 and FFD Bubble Sensor.
Figure 6-9 FFD Bubble Sensor
6.3.3.5 Replace Container STROMATOLYSER-4DS(FFS)

Method: Error occurs when cycle count of FFS diaphragm pump reaches 1200 times.
2) Defect in reagent flow path
Help [Execute]: System resets error after performing Reagent Replace Sequence.
Corrective Action: Replace FFS reagent package with new one, then reset the counter of FFS dia-
phragm pump cycle counter.

6.3.3.6 STROMATOLYSER-4DS(FFS) Aspiration Error
Description: Air bubble passed through the FFS replenish line.
Method: FFS bubble sensor is checked while at FFS replenish line reagent is aspirated.
XS’s Action: Status: DIFF mode: Ready CBC mode: Not Ready
Data Mask: No Alarm Sound: Yes
Sampler Operation: Interrupted
Cause: Defect in reagent flow path
Help [Execute]: Run Reagent Replacement Sequence to recover from the error. Reset the
reagent counter.
Cause: 1) Breaking, clogging, disconnection, etc. of reagent replenish line tube.
2) Reagent runs out before Diaphragm Pump operation reaches 1200 times
(specified). Or, the user didn’t use new reagent for previous reagent replace-
ment, etc.
Corrective Action: If this error occurs again even though the reagent is replaced/ connected prop-
erly, check Reagent Flow Line for disconnection and leakage, and also check
the function of FFS Diaphragm Pump, SV35-36, and FFS Bubble Sensor.
Figure 6-10 Air Bubble Sensor at FFS Reagent replenish line
NOTE:
FFS bubble sensor is added to prevent analysis data being affected by FFS short-
age even in case counter resetting is forgotten when reagent package is replaced.
However, reagent will be consumed a lot for priming after the bubble sensor detects
replenish line’s empty. So, monitoring is done by Cycle Counts.

6.3.3.7 Waste Chamber 1 Not Draining
6.3.3.8 Waste Chamber 2 Not Draining
Description: The waste liquid inside of the waste chamber 1(for whole instrument) and 2
(for FCM/RBC sheath) could not be drained.
Purpose: To ensure that the waste is drained.
Method: The float switch installed on the waste chambers is checked.
Only in Analysis sequence: Timing at immediately after draining is performed.
Action Message: “Check the drain line tubing and nipple on the appropriate waste chamber,
and press the [OK] key.”
Cause: Bending and clogging in waste line tube
Action to be taken: Check the tube connected to Waste Drain Nipple for bending and clogging,
and then rinse or replace the tube.
Select corresponding error from “Error List” on “Help Dialog Box” window and
click “Execute”.
Help [Execute]: The error is recovered after executing Waste Chamber Drain Sequence.
Figure 6-11 Waste Chamber Locations

6.3.3.9 Exchange Waste Tank
Description: The waste container is full.
Purpose: To ensure the waste to be drained.
Method: The pressure switch for waste (optional) is checked as below:
1) In Ready:The pressure switch is monitored every 1 second. System gener-
ates an error when detect waste full for more than 3.0 seconds
continuously.
2) In Analysis Operation: Timing at immediately after draining is performed.
Action Message: Replace the waste container. Then press [Execute] button.
Help [Execute]: The error is recovered after executing Waste Chamber Drain Sequence.
Figure 6-12 Waste Container
6.3.3.10 RBC/HGB CHAMBER ERROR

Description: The liquid inside the RBC/HGB chamber could not be drained.
Purpose: To ensure the drain function of RBC/HGB Chamber.
Method: The vacuum value just before RBC/HGB chamber drain is taken as VA, and if the
vacuum (-0.03MPa) doesn’t go down below 90% of VA, System defines the sta-
tus as error. Refer to Timing Chart for the details of monitor timing.
Action Message: “Press [Execute] button. RBC/HGB Chamber Drain test will start.”
Cause: Bending or clogging in tube of RBC/HGB Chamber Drain Line
Action to be taken: Check RBC/HGB drain path for tube bending or clogging, and rinse or replace
the tube accordingly.
Help [Execute]: Run WBC Chamber Drain Sequence by clicking “Execute” button, and clear the
error.
Figure 6-13 RBC/HGB Chamber

6.3.3.11 WBC CHAMBER ERROR
Description: The liquid inside the WBC chamber could not be drained.
Purpose: To ensure the drain function of WBC Chamber.
Method: In analysis operation, the value at the vacuum sensor just before RBC/HGB
chamber drain is taken as VA, when the sample of WBC Chamber drains, if the
vacuum (-0.03MPa) doesn’t go down below 90 % of VA, System define the sta-
tus as error. Refer to Timing Chart for the details of monitor timing.
Action Message: “Press [Execute] button. WBC Chamber Drain test will start.”
Cause: Bending or clogging in tube of WBC Chamber drain line
Action to be taken: Check WBC Drain Line for tube bending or clogging, and rinse or replace the
tube accordingly.
Help [Execute]: Run WBC Chamber Drain Sequence to recover from the error.
Figure 6-14 WBC Chamber

6.3.3.12 Replace Container CELLSHEATH(C)(CSC) (XS-1000iC only)
Description: The CSC reagent container is empty and needs to be replaced.
Purpose: To prevent the air bubbles from entering into the CSC reagent chamber.
Method: Air bubble sensor of reagent aspiration line is checked when CSC is replen-
ished.
Reagent replace dialog will appear.
2) Hydraulic trouble in CSC replenish path
Action to be taken: If this error occurs again even though the reagent is replaced/ connected prop-
erly, check the reagent replenish line for breaking, disconnection, leakage. Also
check leakage around CSC chamber and the function of CSC bubble sensor.
6.3.3.3 Chamber CELLSHEATH(C)(CSC) Error (XS-1000iC only)

Description: CSC could not be replenished while the external reagent container is filled with
enough amount of CSC.
Purpose: To ensure the required quantity of CSC for instrument operation.
Method: The float switch installed on the CSC reagent chamber is checked.
Only in Analysis sequence: Timing at immediately after replenishing CSC cham-
ber completed.
Action Message: “Check the CELLSHEATH(C)(CSC) container and press the [Execute] button.”
Cause: Hydraulic trouble in CSC chamber replenish path

6.3.4 Motor Errors
6.3.4.1 WB Asp Motor Error
Description: The WB aspiration motor does not rotate smoothly.
Purpose: To ensure the quantity of WB sample aspiration and rinse reagent in WB line.
Method: System monitors whether the Upper Limit Switch is ON immediately after
syringe ascended in Analysis sequence.
Action Message: “Press [Execute] button. WB Aspiration Motor test will start.”
Cause: Defect in Stepping Motor, operational trouble by foreign objects
Action to be taken: Check if there is no operational trouble by foreign objects, and take an corrective
action or replace WB Aspiration Motor Unit accordingly.
Help [Execute]: The error is recovered after executing the Test Sequence in WB Aspiration
Motor.
Figure 6-15 Whole Blood Pump Upper Sensor

6.3.4.2 Sheath Motor Error
Description: The sheath syringe motor does not rotate smoothly.
Purpose: To ensure the quantity of the sample measurement.
Method: System monitors whether drive mechanism returned back to its lower limit and
stopped after syringe ascending operation in Analysis sequence.
In test operation, system monitors the remaining pulse number additionally when
the motor stops.
Sheath Motor test will start.
Cause: Defect in Stepping Motor, Operational trouble by foreign objects.
action or replace Sheath Syringe Unit accordingly.
Help [Execute]: The error is recovered after executing the Test Sequence in Sheath Motor.
Figure 6-16 Sheath Syringe Lower Sensor

6.3.4.3 Aspiration Unit Up Down Motor Error
Description: Due to heavy loading by up and down movement of Aspiration Unit, motor
doesn’t move smoothly.
Purpose: Ensure up and down movement of Aspiration Unit.
Method: System monitors whether Drive Mechanism returned back to its upper limit and
stopped during Aspiration Unit ascending operation in Analysis Sequence. In
test operation, system monitors the remaining pulse number when the motor
stops.
Action Message: “Press [Execute] button. Aspiration Unit Up Down Motor test will start.”
action or replace Aspiration Unit accordingly.
Help [Execute]: The error is recovered after executing the Test Sequence in Aspiration Unit.
Figure 6-##

6.3.4.4 Aspiration Unit Front Back Motor Error
Description: The Aspiration Unit Front Back motor does not rotate smoothly.
Purpose: To ensure forward - backward operation of Aspiration Unit Front-Back Mecha-
nism WB sample aspiration and rinse reagent in WB line.
Method: When Aspiration Unit returns to its limit position, the system monitors whether
Aspiration Drive Mechanism shielded the photo interrupter and stopped. In test
operation, the system also monitors the remaining pulse number when the motor
stops.
Action Message: “Press [Execute] button.
Aspiration Unit Front/Back Motor test will start.”
action or replace defective part accordingly.
Help [Execute]: Run Test Sequence of front and back motors in
Aspiration Unit to recover from the error.
Figure 6-17 Home position sensor of Aspiration Unit

6.3.4.5 Rinse Cup Pinch Valve Error
Description: The operation of pinch valve of Rinse Cup (PV-3) is defective.
Purpose: To ensure the rinse aspiration operation of rinse cup.
Method: During start-up sequence, the pinch valve function is checked as below;
The value of ” –0.03MPa” vacuum when the pinch value closed is taken as VA.
The value of ” –0.03MPa” vacuum when the pinch value open is taken as VB.
When “VA – VB < 0.01MPa”, system define the status as the error.
Pinch Valve test will start.”
Cause: Draining trouble due to defect in Drive Motor, clogging and stuck in Drain Line
Tube.
Action to be taken: Check if there is any obstruction to the motor operation.
Also check clogging and stuck in Drain Tube, and rinse or replace the parts
accordingly.
Help [Execute]: Run Test Sequence of pinch valve to recover from the error.
Figure 6-18 Rinse Cup Pinch Valve for Draining

6.3.4.6 Waste Chamber 1 Pinch Valve Error
Description: Waste Chamber1 pinch valve for draining (PV-2) is defective.
Purpose: To ensure Waste Chamber1 draining operation.
Method: During start-up sequence, the pinch valve function is checked as below;
The value of ” +0.06MPa” pressure when the pinch value closed is taken as PA.
The value of ” +0.06MPa” pressure when the pinch value open is taken as PB.
When “PA – PB < 0.02MPa”, system define the status as the error.
Pinch Valve test will start.”
Tube.
accordingly.
Figure 6-19 Pinch Valve for Waste Chamber -1

6.3.4.7 Waste Chamber 2 Pinch Valve Error
Description: Waste Chamber 2 pinch valve for draining (PV-1) is defective.
Purpose: To ensure Waste Chamber 2 draining operation.
Method: During start-up sequence, the pinch valve function is checked as below; The
value of ” –0.03MPa” vacuum when the pinch value closed is taken as VA.
The value of ” –0.03MPa” vacuum when the pinch value open is taken as VB.
When “VA – VB < 0.01MPa”, system define the status as the error.
Pinch valve test will start.”
Tube.
accordingly.
Figure 6-20 Waste Chamber 2 pinch valve

6.3.4.8 Tube Holder Motor Error (XS-1000i)
Description: The Tube Holder motor does not rotate smoothly.
Purpose: To ensure Forward – Backward operation of Aspiration Unit Front-Back Mecha-
nism WB sample aspiration and rinse reagent in WB line.
Method: After motor operation completed in Test Sequence, the system monitors whether
both the photo interrupter is shielded and stopped.
Timing:
1) On start-up of the analyzer
2) When Service Sequence executed
3) When Analysis Operation executed
Action Message: Remove the tube and Press [Execute] button.
Tube Holder Motor test will start.
Cause: Draining trouble due to obstruction in drive mechanism or defective drive motor.
accordingly.
Help [Execute]: Run Test Sequence for Sample Set Unit to recover from the error.
Figure 6-21: Home Position Sensor of Sample Set Unit

6.3.5 WB Aspiration Errors
6.3.5.1 Short Sample
Description: During sample aspiration, specified amount of sample cannot be aspirated.
Purpose: To ensure the amount of sample aspiration.
Method: Before RBC sample dispensing, top end discard portion of aspirated whole
blood sample is dispensed into RBC/ HGB Chamber to dilute, and then charged
into Blood Aspiration Sensor to convert (detect) turbidity (value of Sample Con-
vert 1 of Blood Aspiration Sensor).
Check the difference between the results Sample Convert 1.and the value of
blank convert value
A=Sample Convert 1 of Blood Aspiration Sensor-Blank Convert Value
B=Sample Convert 2 of Blood Aspiration Sensor minus Blank
Convert Value
C=A/(A+B)*100
If A is 200 or C is 5 during operation only, system assumes to be an error.
XS’s Action: Status: Ready Data Mask: Yes
Sampler Operation:
Depends on the setting of sampler stop condition.
Alarm Sound: Yes (only sampler analysis stop setting)
Action Message: ”Execute Shutdown and Restart to clean piercer.”
Cause: 1) Abnormality of sample blood (volume, coagulation, low concentration, etc.)
2) Clogging in following partsPiercer (XS-1000i) / Pipette (XS-800i)
WB Aspiration Line Tube
3) Disconnection of WB Aspiration Line Tube
4) Defect in blood aspiration sensor
Action to be taken: 1) Check sample (volume, coagulation, low concentration, etc.)
2) Rinse or replace corresponding parts
3) Check tube connections
4) Replace or adjust Blood Sensor
Figure 6-22 Blood Aspiration Sensor Check - 1
NOTE:
In the figure above shows the state of inside XS-1000i piercer needle just after blood
aspiration. XS-800i sample probe is also monitored in the same manner.

6.3.5.2 Sample Not Asp Error
Description: Accuracy of analysis data can not be assured, as bubble might get into due to
sample shortage during WB aspiration.
Purpose: During WB aspiration, system checks if the top end discard portion in the tip of
piercer (pipette) is filled with whole blood and sufficient blood volume (20µL) is
secured.
Method: After WBC sample draining, dilute tail end discard portion and convert (detect)
the turbidity with Aspiration Sensor (value of Sample Convert 2 of Blood Aspira-
tion Sensor).
Compare this value with the value of blank convert to check the difference.
If the difference between Sample Convert 2 value and Blank Convert value is
below 1700, it is considered as an error. However, during blank checking and
capillary mode, the values are not monitored.
XS’s Action: Status: Ready
Data Mask: Yes
Sampler Operation: Follows the setting of sampler stop condition.
Alarm Sound: Yes (only sampler analysis stop setting)
Action Message: ”Execute Shutdown and Restart to clean piercer.”
Cause: 1) Bubble exists in Blood Aspiration Sensor Line.
2) Defect in Blood Aspiration Sensor.
Action to be taken: 1) Run Auto Rinse, check breaking and leakage in Blood Aspiration Line.
2) Replace or adjust Blood Aspiration Sensor.
Figure 6-23 Blood Aspiration Sensor Check - 2
NOTE:
In the figure above shows the state of inside XS-1000i piercer needle just after blood
aspiration. XS-800i sample probe is also monitored in the same manner.

6.3.5.3 Blood Asp Sensor Error
Description: The blood aspiration sensor is not operated correctly.
Purpose: To ensure the operation of Blood Aspiration Sensor
Method: When adjusting the auto offset of Blood Aspiration Sensor, it is considered as an
error if it cannot be adjusted within the range of adjustment.
Only during operation: Timing at the start of WB aspiration
Blank Convert Value: < 50
Sample Convert 2 Value: > 15000
Sample Convert 2 Value – Blank Convert Value: < -50
Not monitored during capillary mode.
Action Message: There is a problem in the blood aspiration sensor.
Contact your Sysmex Service Representative for assistance. As a tentative
measure, change the setting of blood aspiration sensor to continue measure-
ments until the Sysmex Representative arrives.
Cause: Dirt or Defectiveness in Blood Aspiration Sensor
Action to be taken: Clean, replace or adjust Blood Aspiration Sensor
NOTE: When adjusting blood aspiration sensor, change the unit to “g/dL” and adjust it.

6.3.6 CP and Sampler Errors
SENSOR LOCATION
Figure 6-24 Sampler Sensors
6.3.6.1 Close Sampler Cover. (XS-1000i with Sampler)

Description (Cause): sheath
Sampler cover is open when Sampler Start Button is pressed.
Purpose: To prevent the sampler operation in dangerous status.
Method: Sampler cover has opened during sampler operation.
To secure safety during operation, System generates error if sampler cover sen-
sor (photo interrupter) is not light-shaded when sampler start button is pressed.
XS’s Action: Status for sampler analysis:Not Ready
Status for manual analysis: Ready
Alarm Sound: Yes Data Mask: No
Action to be taken: Close sampler cover and then press “Sampler Start” button again.
Action Message: “Close the sampler cover.”
Figure 6-25 Sampler Cover and Cover Sensor

TB 201265

6.3.6.2 Sampler Cover has opened. (XS-1000i with Sampler)
Description (Cause): Sampler cover has opened during sampler operation and failed into dangerous
situation.
Purpose: To protect operator from injury and/or infection during sampler analysis.
Method: System monitors two cover sensors, and generates error when a cover is
opened 1.5 seconds or more during sampler operation.
Action to be taken: Close sampler cover to reset error and then press “Sampler Start” button.
Action Message: Execute sample test menu.
Open the sampler cover and remove the tube. Then, close the sampler cover
and press [execute] button.
Help [Execute]: Sampler initialization
NOTE:
When the sampler cover opens during sampler analysis, the alarm sounds. How-
ever, if the cover is closed within 1.5 seconds, the status is not handled as an error.

6.3.6.3 Hand (Front/Back) motor ERR (XS-1000i with Sampler)
Description: Hand did not return to its home position (front/back), or is not positioned near the
front sensor.
Purpose: To ensure operation of Hand (Front / Back) drive mechanism.
Method: System checks the status of home position sensor when the Hand mech. should
positioned at corresponding home position.
1) Corresponding sensors are not shielded.
2) Hand did not return to Home position within specified Remained Pulse Num-
bers (***), or the front sensor is not shielded.
Action Message: Execute sample test menu.
and press [execute] button.
Parameter 1 Sensor position (1: Forward, 2:Backward)
Parameter 2 Remained Pulse Numbers
Cause: 1) Operational trouble by foreign objects (Blood collection tube etc.).
2) Defective motor, slack drive belt, and etc
Action to be taken: 1) Remove foreign objects (blood collection tube, etc.) which cause malfunc-
tion.
2) Find out the areas which cause malfunction, and adjust or replace them.
Help [Execute]: Sampler initialization, Blood Collection Tube Check
Figure 6-26 Front /Back Mech. sensors
TB 201265

6.3.6.4 Hand (Left/Right) motor ERR (XS-1000i with Sampler)
Description: Hand is not positioned at its home position (left/right).
Purpose: To ensure the operation of Hand (Left/Right) drive mechanism.
Monitoring condition: 1) Hand was not light-shaded when it returned to its home position (left/
right).
2) Hand (Left/Right) Drive did not return to Home position within specified
Remained Pulse Numbers.
Action Message: “Execute sample test menu.
and press [execute] button.”
Parameter 1 Sensor Position:
(0:Home Position, 1: Right, 2: Left)
Parameter2 Remained Pulse Numbers
Cause: 1) Operational trouble by foreign objects (blood collection tube etc.).
Action to be taken: 1) Remove foreign objects (Blood collection tube etc.)
2) Specify the defective part as the cause, and take corrective action adjust-
ment or replacement.
Help [Execute]: Sampler initialization. Blood Collection Tube Check.
Figure 6-27 (Left/Right) Mech. Home Position Sensor
TB 201265

6.3.6.5 Hand (Up/Down) ERR (XS-1000i with Sampler)
Description: Hand (Up / Down) Drive Mechanism does not operate smoothly.
Purpose: To ensure the operation of Hand (Up / Down) drive mechanism.
Method: 1) When the sensor is shielded ** seconds after Hand started ascending
2) When the sensor is not shielded ** seconds after Hands started descending.
Action Message: “Execute sample test menu. Open the sampler cover and remove the tube.
Then, close the sampler cover and press [execute] button.”
Cause: 1) Operational trouble by foreign objects (Blood collection tube etc.).
2) Defective motor, slack drive belt etc.
2) Find out the areas which cause malfunction, and adjust or replace them.
Help [Execute]: Sampler initialization.
Figure 6-28 (Up/Down) Motor Home Position Sensor

6.3.6.6 Mixing motor ERR (XS-1000i with Sampler)
Description: Mixing Mechanism does not operate correctly
Purpose: To ensure Mixing Mechanism Operation
Method: System checks if mixing arm’s home position sensor is light-shaded when mixer
arm should be at home position, and also checks if mixer arm returns to the
home position from the step-out moved position within prescribed pulse number
range.
Parameter2 Remained Pulse Numbers
Cause: 1) Operational trouble by foreign objects (Blood collection tube etc.)
2) Find out the area which cause malfunction, and adjust or replace them.
Help [Execute]: Sampler initialization Sequence
Figure 6-29 Mixing Mech. Home Position Sensor

6.3.6.7 Fail to set Tube to Tube Holder (XS-1000i with Sampler)
Description: Blood collection tube was not transferred to sample set position correctly during
sampler operation.
Purpose: To ensure Hand Mech. operation to transfer blood collection tube to sample set
position.
Method: System checks the sensor status of tube detection sensor of sample set posi-
tion, and generates error when there is no blood collection tube at sample set
position before starting respective sample aspiration in sampler mode.
Cause: 1) As specified tubes are not used, Hand fails to hold tubes.
2) Due to the defect of Hand Drive Mech, Hand fails to hold tubes.
3) Defective tube detection sensors.
Action to be taken: 1) Check if specified tubes are used.
2) Find out the defective area of Hand Drive Mech, and take a necessary
action.
3) Replace tube detection sensors
Help [Execute]: System performs Sampler initialization sequence.

6.3.6.8 Sample tube is still in the tube holder. (XS-1000i with Sampler)
Description: 1) Hand mechanism could not pull out a blood collection tube during Sampler
Operation.
2) Sampler start button pressed when a blood collection tube left at sample set
position.
Purpose: In Sampler Operation, ensure that previous blood collection tubes are not left on
the Sample Set Unit before the next tube transfer to prevent further malfunction.
Method: System checks the status of tube detection sensor at sample set position when
sampler start button pressed, if blood collection tube remained, system gener-
ates error message.
Cause: 1) Previous blood collection tube is left without taken out.
2) Operational trouble by foreign objects .or malfunction tube detection sensor
due to dirt.
3) Defective Blood collection tube detection sensor.
Action to be taken: 1-2) Remove all blood collection tubes or obstacles from Sample Set Unit and
press “Sampler Start/ Stop” switch again.
3) Remove foreign objects or clean accordingly.
Replace Tube Detection Sensor.
Help [Execute]: System performs Sampler initialization sequence.
6.3.6.9 Rack Not Exist (XS-1000i with Sampler)

Description: Sampler Start Button pressed without setting any rack at rack holder.
Purpose: To prevent malfunction of sampler operation when rack is not set correctly.
Method: System monitors the two rack detection sensor status after Sampler Start Button
pressed before starting or resuming the sampler operation
XS’s Action: Status: Ready Data Mask: No
Action Message: “Reposition rack and restart sampler.”
Cause: 1) Mistake of user operation.
2) Operational trouble by foreign objects .or malfunction tube detection sensor
due to dirt.
3) Defective Rack Detection sensor.
Action to be taken: 1) Set the sampler rack correctly, and then press sampler start button.
2) Remove foreign objects or clean accordingly.
3) Replace Rack Detection sensor.

blank page

6.3.7 Data Analysis Errors
6.3.7.1 Background Error
Description: Because the background counts are high, the measurement error might become
wide.
Purpose: To ensure that the background counts within the range.
Method: Verify that the value for each parameter in the last background counts is less
than following value.
WBC-C: 0.1 [X103/µL]
WBC-D: 1.0 [X10302/µL]
RBC: 2.0 [X104/µL]
HGB: 0.2 [g/dL]
PLT: 1.0 [X104/µL]
Sampler Operation: Continued Alarm Sound: Yes
Action Message: “Execute Auto Rinse menu. Press the [Execute] button.”
Help [Execute]: Performs Auto Rinse Sequence.
NOTE:
Error message will be displayed until background check in Auto Rinse passes.

6.3.7.2 RBC SAMPLING ERROR
Description: During counting, the variation of sampling data exceeds the specified range.
Purpose: To monitor the uniformity of the sample concentration, or the sudden clogs at the
aperture.
Method: During counting, get the count values every 0.5 seconds. And then, error is
checked when maximum, minimum, and total values of sampling value satisfy
following formula.
(Exclude the first and the last sampling values.)

Alarm Sound: Sampler Mode only
Cause: 1) Dirt and/or clogging at RBC/PLT transducer
2) Incomplete mixing operation in RBC/Hgb chamber
3) Malfunction of Sheath Syringe Unit
(Syringe leakage, Defective Drive Motor.
4) Incomplete charging operation of RBC/PLT sample into sample measure-
ment line.
5) External inductive noise
Action to be taken: 1) Perform Clog Removal or Brush cleaning of RBC transducer.
2) Confirm that mixing operation at RBC/Hgb Chamber is performed correctly.
3) Check if there is no leakage of Sheath Syringe and the surrounding hydraulic
system.
4) Check if charging operation of RBC sample into sample measurement line
works properly.
5) Control the noise.

6.3.7.3 PLT SAMPLING ERROR
Description: During counting, the difference of sampling data exceeds the specified range.
Purpose: To monitor the uniformity of the sample concentration and the sudden clogs at
the aperture.
Method: While counting, get the count values every 0.5 seconds. And then, error is
checked when maximum, minimum and total values of sampling value satisfy
following formula.

Alarm Sound: Only in Sampler analysis
Cause: 1) Dirt or Clog at RBC/PLT Transducer
2) Incomplete mixing in RBC/Hgb Chamber
3) Leakage of Sheath syringe or surrounding hydraulic line.
4) Defective Sheath Motor.
5) ncomplete charge operation of RBC/PLT sample.
Corrective Action: 1) Perform Clog Removal or RBC transducer cleaning with brush.
2) Check if mixing in RBC/Hgb Chamber is performed properly.
5) Check if charging operation of RBC sample into sample measurement line
works properly.

6.3.7.4 WBC SAMPLING ERROR
Description: During counting, the difference of sampling data exceeds the specified range.
the jet nozzle and flow cell.
Method: While counting, get the count values every 1 second. And then, error is checked
when maximum, minimum and total values of sampling data satisfy following for-
mula.

Cause: 1) Dirt at liquid path in FCM Flow Cell
2) Incomplete mixing operation in WBC/DIFF Chamber
5) Incomplete charge operation of WBC sample.
Action to be taken: 1) Perform Flow Cell cleaning.
2) Confirm if mixing operation at WBC Chamber is performed correctly.
system.
4) Check if charging operation of WBC/DIFF diluted sample into sample mea-
surement line works properly.

6.3.7.5 DIFF SAMPLING ERROR
Description: During counting, the differences of sampling data exceed the specified range.
the jet nozzle and flow cell.
Method: While counting, get the count values every 1 second. And then, error is checked
when maximum, minimum and total values of sampling data satisfy following for-
mula.

Cause: 1) Dirt at liquid path in the Flow Cell
2) Incomplete mixing operation in WBC/DIFF Chamber
5) Incomplete charge operation of WBC sample.
Action to be taken: 1) Perform Flow Cell cleaning.
2) Check if mixing in WBC Chamber is performed properly.
system.
4) Check if the charging operating into WBC/DIFF measurement line is per-
formed correctly.
5) Take corrective measures to reduce inductive noise.

6.3.7.6 RBC CLOG ERROR
Description: Indicates that the RBC transducer aperture has clogging.
Purpose: To ensure sheath flow and RBC/PLT analysis.
Method: System monitors the A/D converted value of the clogging signal from the both
electrodes at the transducer, and checks the value is within the following range.
Clogging Rate: Error occurs at C>105.
C = 3.832 X 10 X D X 3.9/256-2.110 X TTD2 X 10-2 +1.992XTTD –3.660X10
C: Clogging Rate (integral value, round to decimal point)
D: A/D converted value of the clogging voltage System monitors at the timing
described in the timing chart.
Action Message: “Execute Clog Removal menu. Press the [Execute] button.”
Cause: Dir or clog at RBC/PLT transducer
Corrective Action: Perform Clog Removal or brush cleaning of RBC/PLT Transducer
Help [Execute]: Performs Clog Removal sequence and then resets Error state to Ready.
6.3.7.7 RBC BUBBLE ERROR

Description: Indicates that the air bubbles are on the RBC aperture.
Purpose: To ensure RBC/PLT analysis.
Method System counts the output pulse of bubble monitoring circuit during counting.
Verify the total output pulse of bubble monitoring circuit should be less than 128.
Action Message: “Execute Air Bubble removal menu.
Press the [Execute] button.”
Cause: 1) Air bubbles stuck due to the contamination in RBC/PLT Transducer and the
surrounding hydraulic system path.
2) Air bubbles due to looseness or deterioration of tubes of hydraulic line
around RBC Transducer.
Action to be taken: 1) Clear the clog or rinse RBC Transducer Pellet with brush.
2) Find out the place where air bubbles got in, and replace the tube accordingly.
Help [Execute]: System performs Clog Removal sequence and then resets Error state to Ready.

6.3.7.8 Low Count Error
Description: Although the blood volume sensor detects blood volume enough and aspiration
error is not detected with the blood aspiration sensor, the counting value is too
low.
Purpose: To detect the abnormalities in the dilution system.
Method: Error is checked if every data below is less than the specified value even though
the blood volume sensor monitors enough sample volume and blood aspiration
sensor does not detect the aspiration error during sampler analysis.
WBC 1.0 [X103/µL]
RBC: 0.3 [X106/µL]
HGB: 1.0 [g/dL]
PLT: 20 [X103/µL]
Sampler Operation: depends on “Sampler stop condition setting”
Alarm Sound: depends on “Sampler stop condition setting”
Action Message: “Blood sample is not aspirated correctly.”
Cause: 1) RBC or sample diluted in WBC Reaction Chamber was not charged properly
to Main Unit due to the trouble of hydraulic system such as Diaphragm Pump
or Solenoid Valve.
Action to be taken: 1) Find out the defect areas, and rinse or replace the parts accordingly.
2) Find out the cause of looseness of Sheath Syringe and the surrounding
tubes, and take the corrective measure.

6.3.7.9 HGB ERROR
Description: A/D converted HGB blank value or sample value exceeds the specified range.
Purpose: To ensure that the HGB value is analyzed without any problem.
Method: If the A/D converted HGB blank value or HGB sample value satisfies either of
the following conditions.
Blank converted value<50
Sample converted value>12000
Sample converted value - Blank converted value< -50
Sample converted value - Blank converted value> 3600
Action Message: “If the same error message is displayed again, contact your Sysmex service rep-
resentative.
Cause: Air bubbles got into HGB Flow Cell during Blank or Sample Analysis. (caused by
flow path clogging or malfunction of related Diaphragm Pump or Solenoid Valve)
Action to be taken: Check Diluent flow to RBC Chamber or pull-in operation to HGB Flow Cell, and
then find out the defective area to take the corrective action.
Figure 6-30 HGB Flow Cell
6.3.7.10 WBC-CH ERROR

Description: WBC channel in FCM detects abnormalities. It means bad hemolysis, etc.
Purpose: To ensure the WBC data.
Method: If the WBC value is in the following range.
WBC count > 999.99 x 103µL
Action Message: “Check the sample.”
Cause: Lyse process in WBC Chamber could not be performed correctly due to Incom-
plete operation of relating Diaphragm Pumps or Solenoid Valves etc.
Inductive noise or A/D conversion trouble due to board defect.

6.3.7.11 DIFF-CH ERROR
Description: WBC channel in FCM detects abnormalities.
Purpose: To ensure the WBC data.
Method: If the WBC value is in the following range.
WBC-D > 999.99×103µL
Action Message: “Check the volume of STROMATOLYSER-4DS(FFS)”
Cause: Lyse process in WBC reaction chamber could not be performed correctly.
(incomplete operation of related diaphragm pump, solenoid valves, etc)
Inductive noise or A/D conversion trouble due to board defect.
6.3.7.12 RBC-CH ERROR

Description: RBC channel detects abnormalities.
Purpose: To ensure the RBC data.
Method: If the RBC value is in the following range.
RBC count > 999.9×103µL
Cause: Inductive noise or A/D conversion trouble due to board defect.
6.3.7.13 PLT-CH ERROR

Description: PLT channel detects abnormalities.
Purpose: To ensure the PLT data.
Method: In the following case, the error is detected.
Number of PLT > 999.9×103µL
Cause: Inductive noise or A/D conversion trouble due to board defect.
6.3.7.14 Data Error

Description: Data that Sampler Analysis should be interrupted occurs.
Purpose: To interrupt Sampler Analysis when data that Sampler Analysis should be inter-
rupted occurs.
Method: System compares analysis data with Sampler Stop Limit.
If the analysis data exceeds Sampler Stop Limit, the error is generated.
Action Message: Corrective Action
1) Check Stored Data.
2) Correct Error.
3) Re-analyze the sample.

6.3.7.15 Analysis Error
Description: Error that Sampler Analysis could be interrupted occurs.
Purpose: To interrupt Sampler Analysis when error that might affect analysis data while in
Sampler Analysis an to prompt the situation to the operator.
Method: During Sampler Analysis, if any error related to temperature, pressure, motors
and analysis which cause sampler stop or cancellation affects the data, this error
is detected.
Sampler Operation: Continued Alarm Sound: No
1) Check Stored Data.
2) Correct Error.
3) Re-analyze the sample.

6.3.8 Laser Relating Errors
6.3.8.1 Laser Tube Aged
Description: Electric current to drive laser tube is increasing, and the malfunction of laser
tube is expected.
Purpose: To predict the laser tube life time and let the operator to contact Sysmex Service
Representative to replace the laser.
Method: Monitor in accordance with the timing described in Timing Chart.
Laser Drive Current Value> Y1= LLA×(5/Eta+Ith+LLB)
LLA=1.28,LLB=18
(Eta and Ith are values input by the maker when lasers were replaced as manu-
factured.)
Monitor in accordance with the timing described in Timing Chart.
Action Message: Laser requires investigation.
Contact your Sysmex Service Representative.
(Analysis is still possible.)
6.3.8.2 Close FCM Detect Cover

Description: FCM detector cover is open.
Purpose: To ensure the data by cutting off the light from outside or to prevent from leakage
of the laser light.
Method: Monitor if the position sensor (photo interrupter) for FCM detector cover. (ON:
when cover is closed.) System monitors cover sensor every 1 second con-
stantly.
System generates an error when detect error information for more than 3.0 sec-
onds continuously.
Action Message: Close FCM Detector Cover.
If this error persists after cover is closed, there is probably something defective
in the system.
Contact your Sysmex Service Representative.
6.3.8.3 Laser Output Error
Description: The laser output exceeds the specified range.
Purpose: To ensure the laser output is stable.
Method: System generates an error when the current value is as follows.
The laser drive current value > 127 mA
The laser drive current value < 10 mA
Action Message: Contact your Sysmex Service Representative.

6.3.9 System Errors
6.3.9.1 Barcode Reader Com. Error (XS-1000i with Sampler)
Description: Communication between main unit and Barcode reader on sampler failed.
Purpose: To ensure that the communication between main unit and Barcode reader on
sampler performs correctly.
Method: If the communication between main unit and Barcode reader on sampler is not
properly performed, the error is generated.
Action Message: “Restart the system.
Contact your Sysmex service representative, if the error occurs again.”
6.3.9.2 ID Read Error (XS-1000i with Sampler)

Description: ID bar code reader for sampler failed to read.
Purpose: To ensure the system operation using ID bar code reader.
Method: Error is checked at following condition.
If the bar code reader fails to read or the check digits do not match after reading
the bar code.
Action Message: ”Check the ID barcode.”
6.3.9.3 System Configuration Error

Description: Actual system configuration does not match with the file as stored in IPU.
Purpose: To prevent the possible malfunction with incorrect system configuration
Method: System check the status of sample set unit immediately after startup.
Operate Sample Set Unit to check the sensor for ON/OFF status. When Sample
Set Unit operates properly, it is confirmed as XS-1000i and check the status and
configuration.
Action Message: “Restart the system.
Contact your Sysmex service representative, if the error occurs again.”

6.3.10 QC Errors
6.3.10.1 X-barM Limit Error
Description: X-bar-M control error occurred.
Purpose: To detect abnormality of the unit by checking time-to-time change.
If the X-bar-M data exceeds control limit, the error is generated.
1) Check QC Chart.
2) Check QC Data.
3) Calibrate if needed.
6.3.10.2 L-J LIMIT ERROR

Description: L-J control error occurred.
Purpose: To detect abnormality of the unit by checking day-to-day or time-to-time change.
Method: Perform Quality Control by statistic method with Control Blood and QC data.
When it is out of QC range, the error is detected.
1) Check QC Chart.
2) Check QC Data.
6.3.10.3 X-bar Limit Error

Description: X-bar control error occurred.
Purpose: To detect abnormality of the unit by checking time-to-time change.
Method: Perform Quality Control by statistic method using QC data which is the mean
value determined by 2 consecutive analyses of Control Blood. If it is out of QC
range, the error is detected.
1) Check QC Chart.
2) Check QC Data.

6.3.10.4 Control Expired
Description: Control blood has expired.
Purpose: To guarantee the accuracy of the quality control, expiration of the control blood is
notified.
If the control blood has expired, the error is generated.
1) Replace the Control Blood with the new one.
6.3.10.5 Control Entry ERR

Description: Quality Control was performed using Control Blood which was not entered in QC
Program.
Purpose: To inform the user that the Control Blood the user tried to use has not been
entered.
Method: When the lot NO. of Control Blood in use has not been entered, the error is
detected.
Sampler Operation: Interrupted Alarm Sound: No
1) Enter New Control Material on IPU.

6.3.11 Operator Maintenance Warnings
6.3.11.1 Replace Piercer
Description: Indicates that a piercer needle should be replaced.
Purpose: To prompt the operator for replacing the piercer needle.
Method: The warning is displayed if the piercer operating cycles exceed specified operat-
ing cycles, when the power of the main unit is turned ON or during the measure-
ment on the auto mode analysis.
Piercer Operation Times > 30000
Action Message: “Turn the main unit power switch off. Replace the piercer. Then, reset the
piercer counter in the counter screen of the maintenance menu.”
6.3.11.2 Execute Monthly Rinse

Description: Informs the time for Monthly Rinse.
Purpose: To inform the user that it is time for Monthly Rinse and prompt to perform the
rinse. Analysis is available.
Method: If the number of operations is beyond 1200 after last Monthly Rinse sequence
performed, it is informed to the user.
Sampler Operation:Continued Alarm Sound: No
Action Message: “Execute the Monthly Rinse.”
NOTE:
When Monthly Rinse is performed, cycle conter for this warning message is reset
automatically.
6.3.11.3 Execute Monthly Rinse(Warning)

Description: Warns the user that the time for Monthly Rinse has already passed.
Purpose: To warn the user that the time for Monthly Rinse has already passed and restrict
analysis operations until Monthly Rinse is completed.
Method(Cause): If the number of operations is beyond 1400 after last
Monthly Rinse sequence performed, it is informed to the user.
Action Message: Execute the Monthly Rinse.
Press [Execute] button.
Monthly Rinse dialog will appear.
Help [Execute]: Perform Monthly Rinse sequence and reset the counter.
2013127

6.3.11.4 Exchange the Air pump
Description: Informs the time for Air Pump replacement. Analysis is available.
Purpose: To inform the user that it is time for Air Pump replacement.
Method(Cause): If the number of Air pump operations is beyond 30,000 when Main Unit power is
turned on or during Air Pump operation, the error is detected.
Action Message: Turn the main unit power switch off. Replace the air pump. Then, reset the air
pump counter in the counter screen of the maintenance menu.
Action to be taken: Replace Air pump unit and reset Cycle Counter
NOTE:
This indication is for informing users the time for Air pump replacement and it
doesn't restrict analysis operation.
6.3.11.5 Expired Reagent [CELLPACK(EPK)]

6.3.11.6 Expired Reagent [SULFOLYSER(SLS)]
6.3.11.7 Expired Reagent [STROMATOLYSER-4DL(FFD)]
6.3.11.8 Expired Reagent [[STROMATOLYSER-4DS(FFS)]
6.3.11.9 Expired Reagent [CELLSHEATH(C)(CSC)] (XS-1000iC only)
Description: Informs that Reagent expires.
Purpose: To prevent the use of expired Reagent
Method: Compare the expiration date which was set when Reagent was replaced and
current date. If the expiration date is over current date at the following timing, it is
informed.
1) Just before Order Inquiry prior to Sample Aspiration
Sampler Operation: Depends on setting of Sampler Stop Method
Alarm Sound: Yes
ction Message: “Replace Reagent.”
elp [Execute]: Along with Reagent replacement, enter new Reagent information and run
Reagent Replacement sequence.

6.3.11.9 Right side cover is open.
Description: Right side cover of analyzer is open.
Purpose: Check if the right side cover is open/ close in Ready status. If it is open, restrict
analysis operations to ensure the safety of users.
Method(Cause): Every 100ms in Ready Status
if it is open for 300 ms consecutively, analysis operations become unavailable.
Action Message: “Right side cover is open. Please close it.”
Cause: 1) Right side cover is open.
2) Defect in the open/ close sensor of right side cover
(photo interrupter)
Action to be taken: 1) Close right side cover.
2) Check the status of open/ close sensor (photo interrupter).
NOTE:
When “Right side cover has opened.” error (opened during operation) is active,
“Right side cover is open.” error (opened in Ready status) is not monitored.
6.3.11.10 Right side cover has opened.

Description: Right side cover of analyzer has opened during analysis operation.
Purpose: Check if the right side cover is open/ close during analysis operation. If it opens,
analysis operations are stopped urgently to ensure the safety of users.
Method(Cause): Monitor the open/ close sensor of right side cover (photo interrupter) every 100
ms during analysis operation.
If it opens for 300 ms consecutively, the error is detected and analysis
sequences are stopped urgently.
XS’s Action: Analysis Operation: Emergency Stop, Next analysis is not available
Data Mask: No Sampler Operation: Interrupted
Alarm Sound: Yes
Action Message: Right side cover has opened.
Please close it. Then, turn the main unit power switch off, then turn on.
Cause: 1) Right side cover has opened.
2) Defect in the open/ close sensor of right side cover (photo interrupter)
Action to be taken: Check the status of open/ close sensor (photo interrupter) and power OFF/ON
the Main Unit.

6.3.11.11 Tube Holder has opened. (XS-1000i)
Description: During analysis operation, Sample Set Unit stays open at the timing Sample
Aspiration which moves down the piercer needle, should be performed.
Purpose: To avoid injury (contamination) of users caused by malfunction of Drive Mech,
including piercer needle.
Method(Cause): Check that Sample Set Unit stops in place during up-down movement of WB
aspiration piercer, by monitoring the sensor status (whether photo interrupter is
shielded).
Action Message: “Tube Holder has opened.”
Cause: 1) Foreign objects around Sample Set Unit or in Drive Mech cause malfunction
of Sample Set Unit.
2) Defect in Drive Mech of Sample Set Unit, such as motor trouble
Action to be taken: 1) Remove foreign objects and check Drive Mech operation.
2) Find out defect area and take the necessary action (e.g. parts replacement).
Figure 6-31 Tube Holder

6.3.12 Host Computer (Standard and DPS Format) Massage
6.3.12.1 Off Line (DSR Off)!
Condition The message is displayed when control signals of Serial Port (DSR) are not
active on serial communication.
Action The transmission will be aborted.
6.3.12.2 Response Time Error!
Condition1 The message is displayed when text data is not received from the host computer
30 seconds after making inquiry on serial communication.
Condition2 The message is displayed when ACK/NAK is not received 30 seconds after
sending text data to the host computer on serial communication Class B.
Condition3 The message is displayed when data size which is transmitted or received is dif-
ferent from specified data size.
Action The transmission will be aborted. Under condition1, order inquiry of correspond-
ing samples will be aborted.
6.3.12.3 Can't Send TEXT
Condition The message is displayed when a frame error, a parity error or an over-run error
is detected at sending text data to the host computer on serial communication.
Condition The message is displayed when receiving 4th NAK from the host computer after
sending text data on serial communication Class B.
6.3.12.5 Response Code Error!
Condition The message is displayed when receiving responses other than ACK/NAK from
the host computer after sending text data on serial communication Class B.
6.3.12.6 NOT STX
Condition The message is displayed when the head of text data received from host com-
puter is not “STX(0x02)”.
6.3.12.7 NOT ETX
Condition The message is displayed when the end of text data received from host com-
puter is not “ETX(0x03)”.
6.3.12.8 Host Connection Error!!
Condition The message is displayed when communication with host computer is not estab-
lished for sending/receiving text data on TCP/IP communication.

6.3.12.9 Receive Error
Condition The message is displayed when specified size data is not received from host
computer because of TCP/IP communication error and etc. on TCP/IP communi-
cation.
6.3.12.10 Send Error
Condition The message is displayed when specified size data is not sent to host computer
because of TCP/IP communication error and etc. on TCP/IP communication.
6.3.12.11 Sample ID# does not match Host Computer
Message Sample ID# does not match Host Computer. This sample will be measured using
sample tube ID# with default demographic information
ConditionThe message is displayed when receiving sample No. is different from
the inquired one at order inquiry. (At inquiring on manual analysis or when the
inquiry key is sample No. on sample analysis.)
6.3.12.12 Rack tube pos does not match Host Computer
Message Rack tube pos does not match Host Computer. This sample will be measured
using rack tube pos with default demographic information
Condition The message is displayed when rack No. / tube position received from the host
computer is different from inquired No. at order inquiry. (When the inquiry key is
rack No./ tube position on sampler analysis.)

6.3.13. Host Computer (ASTM Format) Message
6.3.13.1 There isn't astm script file
Condition The message is displayed when ASTM script file does not exist in the install
folder.
Condition The message is displayed when text data is not received from the host computer
30 seconds after making inquiry.
6.3.13.3 Response Record Error!
Condition1 The message is displayed when the text data is not received from the host com-
puter because of a communication error and etc.
Condition2 The message is displayed when the patient record or the order record is not
included in the text data received from the host computer at order inquiry.
6.3.13.4 Impossibile Inviare TEXT
Condition The message is displayed when the text data is not sent to the host computer
because of a communication error and etc.
6.3.13.5 Sample ID# does not match Host Computer.
Message Sample ID# does not match Host Computer. This sample will be measured using
sample tube ID# with default demographic information.
Condition The message is displayed when receiving sample No. is different from the
inquired one at order inquiry. (At inquiring on manual analysis or when the
inquiry key is sample No. on sample analysis.).
6.3.13.6 Rack tube pos does not match Host Computer.
Message Rack tube pos does not match Host Computer. This sample will be measured
using rack tube pos with default demographic information.
Condition The message is displayed when rack No./ tube position received from the host
rack No. / tube position on sampler analysis.)
6.3.13.7 Referent rack tube pos of inquiry has returned from host computer.
Message Referent rack tube pos of inquiry has returned from host computer. Rack tube
pos at inquery is used.
Contdition The message is displayed when rack No./ tube position received from the host
rack No. / tube position on sampler analysis.)

6.4 Error Codes
Fllowing table shows the Error codes for XS Series and SNCS parameters.
Category Category Parameter1 Parameter2
Error Description Error Code
-1 -2 XXXXXX ZZZZZ
Pneumatic Errors
Pressure (MPa)
113 Pressure
0.06MPa Error 113030.XXXXX.ZZZZZ Sequence #
Value
11
Vacuum (MPa)
114
-0.03MPa Error 114010.XXXXX.ZZZZZ Vacuum Value Sequence #
Others
119
Pressure Lower Error 119010
Temperature Error
Env Temp High 122510.XXXXX.0 Temperature 0
122
Env Temp Low 122515.XXXXX.0 Temperature 0
FCM RU TEMP HIGH 123220.XXXXX.0 Temperature 0
123
FCM RU TEMP LOW 123225.XXXXX.0 Temperature 0
RH Temp High 125020.XXXXX.0 Temperature 0
12 125
RH Temp Low 125025.XXXXX.0 Temperature 0
ENV THERM SENS ERR 127320.XXXXX.0 Temperature 0
RH Therm Sens ERR 127420.XXXXX.0 Temperature 0
127 FCM SHEATH SENS
127600.XXXXX.0 Temperature 0
ERR
Env Therm Sens ERR 127900.XXXXX.0 Temperature 0
Chamber Errors (Reagents)
Chamber
131020 0 0
131 CELLPACK(EPK) Error
Replace Container
131029 0 0
CELLPACK(EPK)
Lyse Stain Error
Replace Container
STROMATOLYSER- 133140 0 0
4DL(FFD)
13
Replace Container
133
STROMATOLYSER- 133150 0 0
4DS(FFS)
STROMATOLYSER-
4DS(FFS) Aspiration 131100 0 0
Error
Hgb Lyse Errors
134 Replace Container
134000 0 0
SULFOLYSER(SLS)

-1 -2 XXXXXX ZZZZZ
Chamber (Drain) Errors
Waste Chambers
Waste Chamber 1 Not
141001 0 0
Draining
Waste Chamber 2 Not
141002 0 0
14 Draining
141
RBC/HGB CHAMBER
141010 0 0
ERROR
WBC CHAMBER
141011 0 0
ERROR
Exchange Waste Tank 141190 0 0
Sample Aspiration
Sample Not Asp Error 161000 0 0
16
161 Short Sample 161010 0 0
Blood Asp Sensor Error 161100 0 0
Analysis Operation (Motor)
211 WB Asp Motor Error 211000 0 Sequence #
Sheath Motor
Sheath Motor Error 212015 0 Sequence #
Aspiration Unit Up Down
212020 0 Sequence #
Motor Error
Aspiration Unit Front
21 212021 0 Sequence #
Back Motor Error
Rinse Cup Pinch Valve
212 212022 0 Sequence #
Error
Waste Chamber 1 Pinch
212023 0 Sequence #
Valve Error
Waste Chamber 2 Pinch
212024 0 Sequence #
Valve Error
Tube Holder Motor Error 212025 0 Sequence #
CP•Sampler
Close Sampler Cover. 263000 0 0
Sampler Cover has
263001 0 0
opened.
Position Remained
(Front/Back) motor ERR 263002 1:Forward Pulse
2:Backward Numbers
Sensor Pos. Remained
Hand (Left/Right) motor
263003 0:Home Pulse
ERR
26 1:Right 2:Left Numbers
263
Hand (Up/Down) ERR 263004 0 0
Remained
Mixing motor ERR 263005 0 Pulse
Numbers
Fail to set Tube to Tube
263006 0 0
Holder
Sample tube is still in the
263007 0 0
tube holder.
Rack Hold ERR 263009 0 0

-1 -2 XXXXXX ZZZZZ
Detector Errors
31 RBC CLOG ERROR 311240 0 0
311
RBC BUBBLE ERROR 311940 0 0
Laser Relating Errors
Laser Relating Errors
32
321 Laser Tube Aged 321050 0 0
Laser Power Error 321060 0 0
Analysis Errors
Background Level
411 Background
Background Error 411010 0
Value
Sampling Errors
Maximum Minimum
RBC SAMPLING
413020 Sampling Sampling
ERROR
Value Value
Maximum Minimum
PLT SAMPLING ERROR 413030 Sampling Sampling
413 Value Value
Maximum Minimum
WBC SAMPLING
ERROR
Value Value
Maximum Minimum
41 DIFF SAMPLING
ERROR
Value Value
Measurement Channels
WBC-CH ERROR 414010 0 0
414 RBC-CH ERROR 414020 0 0
PLT-CH ERROR 414030 0 0
DIFF-CH ERROR 414050 0 0
HGB
415
HGB ERROR 415000 Blank Value Sample Value
Counting
416
Low Count Error 416010 0 0
Analysis Error
417 Analysis Error 417010 0 0
Data Error 417020 0 0
Others
CLOSE FCM DETECT
421110 0 0
COVER
Right side cover is open. 421140 0 0
421
42 Right side cover has
421150 0 0
opened.
Tube Holder has opened. 421160 0 0
Sampler Rack
422
Rack Not Exist 422020 0 0

-1 -2 XXXXXX ZZZZZ
I/O Errors
ID
44 Barcode Reader Com.
446 446010 0 0
Error
ID Read Error 446020 0 0
Sub Processor Relating Items
45 451 System Configuration
451100 0 0
Error
QC Errors
Quality Control
X-barM Limit Error 461110 0 0
461
X-bar Limit Error 461150 0 0
46
L-J LIMIT ERROR 461160 0 0
Control Material
464 Control Expired 464010 0 0
Control Entry ERR 464110 0 0
Operator Maintenance Warnings
Periodical Maintenance
Execute Monthly Rinse 471040 0 0
Execute Monthly
471 471150 0 0
Rinse(Warning)
Exchange the Air pump 471160 0 0
Replace Piercer 471610 0 0
Reagents
47 Expired Reagent
472020 0 0
[CELLPACK(EPK)]
Expired Reagent
472022 0 0
[SULFOLYSER(SLS)]
472 Expired Reagent
[STROMATOLYSER- 472024 0 0
4DL(FFD)]
Expired Reagent
[STROMATOLYSER- 472025 0 0
4DS(FFS)]

6.5 Sensor List
SNS Name Usage Function

No.
1 SNS_EPK EPK bubble sensor (Can be seen from Prism sensor 1
sequence)
2 SNS_FFS FFS bubble sensor (Can be seen from Prism sensor 2
sequence)
3 SNS_FFD FFD bubble sensor (Can be seen from Prism sensor 3
sequence)
4 SNS_SLS SLS bubble sensor (Can be seen from Prism sensor 4
sequence)
5 Not used Not used Not used
6 START_SW1 Start Switch 1 Start Switch 1
7 START_SW2 Start Switch 2 Start Switch 2
8 RIGHT_COVER Right side cover sensor Right side cover sensor
9 FSW_EPK EPK chamber float switch Float switch 1
10 FSW_WC1 Waste chamber 1 (WC1) Float switch 2
11 FSW_WC2 Waste chamber 2 (WC2) Float switch 3
12 SNS_WASTE_TANK Waste sensor Float switch 4
13 SNS_FCM_COVER FCM Detector cover sensor FCM Detector cover sensor
14 SNS_ADAPTER Adapter is present/not present Adapter is present/not present
15 EJECT_SW For monitoring Tube Holder Open/ Rack Open/Close button
Close button
16 Not used Not used Not used
17 SNS_SSH Tube Holder Rack Open/Close Monitoring shutter
18 Not used Not used Spare sensor 1
19 Not used Not used Spare sensor 2
20 Not used Not used Sample tube rotation sensor 1
21 Not used Not used Sample tube rotation sensor 2
22 Not used Not used Monitoring hand (front)
23 Not used Not used Sample tube holder front sensor
24 Not used Not used Sampler spare sensor 1
25 Not used Not used Sampler spare sensor 2
26 Not used Not used Sampler cover 1
27 Not used Not used Sampler cover 2
28 Not used Not used Sampler rack is present/not
present 1
29 Not used Not used Sampler rack is present/not
present 2
30 Not used Not used Z-axis hand (down) monitoring
sensor
31 Not used Not used Sampler sample tube sensor 1
error detection
error detection
TB201382

SNS Name Usage Function
No.
37 FPGA_SNS_EPK EPK bubble sensor (Detects air Prism sensor error detection 1
bubbles using FPGA) (1:Yes, 0:No)
38 FPGA_SNS_FFS FFS bubble sensor (Detects air Prism sensor error detection 2
39 FPGA_SNS_FFD FFD bubble sensor (Detects air Prism sensor error detection 3
40 FPGA_SNS_SLS SLS bubble sensor (Detects air Prism sensor error detection 4
41 Not used Not used Detecting REAC thermistor
disconnection
42 Not used Not used Detecting FFD thermistor
disconnection
43 Not used Not used Detecting ENV thermistor
disconnection
44 Not used Not used Detecting FCM thermistor
disconnection
45 Not used Not used Detecting OPT thermistor
disconnection
129 Not used Not used R_CLOG channel communication
error
130 Not used Not used LD monitor channel
communication error
137 Not used Not used Pressure 1 channel communication
error
138 Not used Not used Spare AD channel communication
error
139 Not used Not used Vacuum channel communication
error
140 Not used Not used REAC channel communication
error
141 Not used Not used FFD channel communication error
142 Not used Not used ENV channel communication error
143 Not used Not used FCM channel communication error
144 Not used Not used OPT channel communication error
TB201382: Sensor List has been added.

XS Series E 06 Error Messages

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SECTION 6 ERROR MESSAGES

6.1 XS Action for Error...............................................................................................................................1

6.2 Action for Error Recovery ....................................................................................................................2

6.3 Error Message .....................................................................................................................................3

XS Series S/M November 2013

XS Series S/M November 2013

6.4 Error Codes .......................................................................................................................................64

6.5 Sensor List.........................................................................................................................................68

XS Series S/M November 2013

6.1 XS Action for Error

Figure 6-1 Help Dialog Box

XS Series S/M 6-1 November 2013

XS Series S/M 6-2 November 2013

6.3.1 Pressure Error

Figure 6-2 Pressure Sensor

XS Series S/M 6-3 November 2013

XS Series S/M 6-4 November 2013

XS Series S/M 6-5 November 2013

XS Series S/M 6-6 November 2013

Figure 6-3 Reagent Heater Thermistor

XS Series S/M 6-7 November 2013

Figure 6-4 FCM Reaction Unit Thermistor

XS Series S/M 6-8 November 2013

Figure 6-5 FCM Sheath Temp Sensor

XS Series S/M 6-9 November 2013

Figure 6-6 Environmental Temperature Sensor

6.3.2.10 Env Therm Sens ERR

XS Series S/M 6-10 November 2013

Figure 6-7 FFD Reagent Heater Thermistor

XS Series S/M 6-11 November 2013

Figure 6-7 FFD Reagent Heater Thermistor

XS Series S/M 6-12 November 2013

6.3.2.16 CSC RH Therm Sens ERR (XS-1000iC only)

XS Series S/M 6-13 November 2013

Figure 6-7 Air Bubble Sensor for EPK

XS Series S/M 6-14 November 2013

Figure 6-8 EPK Chamber

XS Series S/M 6-15 November 2013

Figure 6-8 SLS Bubble Sensor

XS Series S/M 6-16 November 2013

Figure 6-9 FFD Bubble Sensor

6.3.3.5 Replace Container STROMATOLYSER-4DS(FFS)

XS Series S/M 6-17 November 2013

Figure 6-10 Air Bubble Sensor at FFS Reagent replenish line

XS Series S/M 6-18 November 2013

Figure 6-11 Waste Chamber Locations

XS Series S/M 6-19 November 2013

Figure 6-12 Waste Container

6.3.3.10 RBC/HGB CHAMBER ERROR

Figure 6-13 RBC/HGB Chamber

XS Series S/M 6-20 November 2013

Figure 6-14 WBC Chamber

XS Series S/M 6-21 November 2013

6.3.3.3 Chamber CELLSHEATH(C)(CSC) Error (XS-1000iC only)

XS Series S/M 6-22 November 2013

Figure 6-15 Whole Blood Pump Upper Sensor

XS Series S/M 6-23 November 2013