APQC INTERACTIVE LOGISTICS TUNE-UP DIAGNOSTIC

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Measurement Category Key Performance Indicator Your Organization Median
Performers Performers Size

Total cost to perform the process group "manage logistics

Cost Effectiveness and warehousing" per $1,000 revenue $21.00 $33.00 $45.00 1,133

Number of FTEs that perform the process group "manage

Process Efficiency logistics and warehousing" per $1 billion revenue 75.0 133.3 234.8 997

Cycle Time Dock-to-stock cycle time in hours for incoming deliveries 12.0 16.0 24.0 1,157

Cycle Time Pick-to-ship cycle time in hours for customer orders 23.0 30.0 40.0 1,156

Process Effectiveness Perfect order performance 85.0% 82.0% 80.0% 1,027

Fill in the appropriate values for "Your Organization" in the beige cells.
If your value falls in the top performers category (top quartile), the cell will turn green.
If your value falls between the top and bottom quartiles (between the 25th and 75th percentiles), the cell will turn yellow.
Red indicates that your value is in the bottom quartile.

The colors indicate where you should concentrate improvement efforts before continuing your logistics journey.

Updated with data reflecting 2022 performance only from APQC’s Open Standards Benchmarking® database in logistics.
For industry-specific benchmarks tailored to your organization, e-mail OSB@apqc.org

Updated January 2023 ©2023 APQC. ALL RIGHTS RESERVED