BELKISH MARÍA LÓPEZ NARVÁEZ

+57 (315) 788-8754 – belkish262@gmail.com

Objective
Highly compelling communicator, strategy creator in whatever is proposed to me, highly motivated with
extensive experience in customer service, sales and marketing, office support, administrative areas. I
have a high sense of leadership, entrepreneurship and the ability to work in a team and under pressure,
skilled in critical thinking and decision-making with initiative, moral values and high professional ethics,
respectful, with excellent futuristic projection. Skilled in generating preventive and correct9ive
solutions. I consider myself a capable and proactive woman, with a view to fulfilling what is proposed to
me.

Key Qualifications

 Exceptional communication, listening, time management, and organizational skills
 Ability to engage and motivate people 
 Highly efficient in successfully executing competing responsibilities
 Broad knowledge and experience in providing solutions to a wide spectrum of problems
for clients
 Passionate, empathetic and patient attitude to manage solutions and achieve customer
satisfaction
 Reflective and argumentative ability. Communication skills in intermediate English language
(European Standard B1; writing and fluent speaking)

Work Experience

PRE-OPERATIVE ASSISTANT, Evolution MD Plastic Surgery Clinic Florida USA. (Remote

job). April 2022 – October 2022

 Scheduling appointments for patients, which entailed preparing from their lab work
appointments, consultations with surgeons, appointments with nurses for their pre/post-
operative medications, and finalizing their surgery date, which took time and required complete
efficiency of the service.
 Make calls, send emails and text messages to patients to organize their appointments, and
confirm with them the sending of documents and medical prescriptions by the clinic for their
medical tests.
 Organize information provided by the surgery coordinators of those prospective patients who
have been interested in procedures and make an exhaustive follow-up of these.
 Keep patients informed of their appointments and follow up on their pending documents.
 A constant flow of communication was maintained between the guidelines of the clinic and its
patients in a clear and express way to consolidate the quality of the service and thus avoid an
inappropriate lack of dynamism and guarantee good communicative contact with them.
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LEGAL ASSISTANT, VG Law Group. /Profesor X, SAS. Medellín
October 2021 – January 2022

 Helping the Law group progress by providing administrative services and other support measures
for them by constantly giving ideas and being proactive;
 Secretarial and support work including eventually answering phones, addressing customer
concerns, filing, saving, assign and requesting documents, the latter being my primary role.
 As legal assistant, I had excellent communication skills and critical, deep analysis of documents
before assigning them to their respective folders and maintaining the confidentiality of these files
and procedures.
 My work in this position required efficiency, dynamism and versatility, saving assigned
documents through Salesforce (Litify) and organizing them correctly.
 Eventually answer calls, manage documents to entities for later the correct distribution of these
documents.
 Ensured the proper organization of these files and maintain order within the software. Which
characterizes me since I pay attention to every and minimum detail.

SUPPORT TO SOCIAL DEVELOPMENT SECRETARY MANAGEMENT, OLDER

ADULT PROGRAM, MAYORALTY OF SINCELEJO January 4, 2020 – AUGUST 30, 2020.

 Provide legal aid services verbally or in writing, before the judges of the Republic in labor,
civil, administrative and police matters.
 Counseling clients, understanding their problems, and bringing changes on them
according of the program
 Providing resources, and guide clients
 Helping clients understand and evaluate the pros and cons of their decisions
 Write official letters, and represent the office before the different territorial,
administrative entities and public establishments of the national, departmental, and
municipal order.
 Intervene in all those acts that are presented within the corresponding action, whether
administrative, extrajudicial and judicial, before all the instances required by the procedure to
be followed.
 Carry out all the legal actions that are necessary for the proper defense of the interests of
the office.
 Drafting of payment schedule.
 Management of tool Colombia major online.
 Sustain Petition Rights.
 Substantiate responses to Petition rights.
 Providing the right steps on their process
 Took a “Customer Needs First” approach to build back relationships that were lost

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DEPENDENT - JUDICIAL ASSISTANT, Independent Group of Lawyers. S.A.
March 8, 2018 – August 15 2019.

 Personal attention
 Offering service catalog
 Customer Service
 Review of processes, legal procedures, filing and handling of documents.
 Compile files, information and submit reports required by the management.
 Made successful outbound calls to customers, prospects, and leads that resulted in closed dealing
of services of the office
 Day to day management of activities such as file watching, Management, and monitoring of them
to ensure their organizing and correct execution compliance
 Build and maintained customer pipeline and relationships
 Successfully communicated with customers to discover their needs, build trust, and manage
their business
 Monitored and tracked of services and process on hand, managed customer, handled all customer
calls and special requests
 Maintain accurate record of all daily activities and offered services
 Maintained accurate record of all daily activities and sales quotas

Education
 4th Year in Law certified (currently suspended) “Corporación Universitaria del Caribe” – Cecar 

Reference
Available upon request.

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