Queue Management Solution

Commercial Proposal for

Al Soor Specialist Clinic
Location: Sharjah

Prepared by:

Sailesh Sasindran
SeQure Technologies
Sales Executive
Mob – 0521379874
Email – s.sailesh@sequremea.com
Date – 24/07/2023

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 Confidentiality Statement

This proposal is confidential to Al Soor Specialist Clinic (hereinafter referred to as Customer)

and SeQure Technologies LLC (hereinafter referred to as “SeQure”).

This proposal contains the intellectual property of SeQure and other third parties with whom
SeQure has business relationships. It has been supplied to customer on the condition that it may
not be disclosed, in whole or in part, to any party other than those of customer employees and
professional advisors who need to see it in order to evaluate the proposal. It may not be used
for any other purpose.

© Copyright SeQure 2023 All Rights Reserved

Whilst every care has been taken to ensure that the contents of this proposal are complete and
realistic, SeQure reserves the right to change or withdraw this document in the light of further
information on customer specific requirements.

Partnership and Expertise

In the new era of customer engagement, customers are won and lost in real-time and they all
have different “Moments of Truth”. They expect seamless experiences across channels. This
means service consistency, pricing and promotional coherence, and the ability to easily
accomplish tasks wherever and whenever they choose. SeQure technologies offers multichannel
customer experience products which gives you the analysis of the best products having the
greatest impact on your business and where to make changes that deliver quantifiable results.

➢ Virtual Queue Management Solutions

➢ Customer Feedback Solutions
➢ Asset Tracking Application
➢ Meeting Room Managements
➢ Virtual Assistant
➢ Enterprise Digital Signage
➢ Video Wall Solutions
➢ Interactive Screen Solutions
➢ Electronic Queuing
➢ People Counting System
➢ Floor Standing Barriers
➢ Digital Banner Solutions
➢ In-Queue Merchandising Solutions
➢ Self-Servicing Kiosks

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 Solution Description

It is the core of customer journey concepts providing customer experience to a next level by
organizing a virtual queue environment enabling services in an organized structure for a single
branch or across the entire customer service network.

➢ Arrival Stage: When a customer arrives at the branch,

the 14-inch touch screen printer greets the customer
in the customer’s preferred language which in returns
print the ticket with ticket number, client logo, Client
name, service name, date, time etc. our printer uses
non-proprietary thermal paper roll

➢ Waiting and Serving Stage: Queberry compliments

waiting with a digital signage content management. It
allows customer to sits freely and waits for their turn.
Customers will be well informed on their queue
position from large screen LED displays where the
number(s) being served and pending are displayed.
Additionally, this space can be used for promotional
and product presentations.

➢ Serving and Assisting Stage: Queberry client agent

app and web-based tools provides a software calling
console, which is used to call the next customer in
queue, transfer, hold, recall etc. as major functions. It
supports the key KPI of agent and staff for analysis.

➢ Post Serving Analysis and Reporting module:

Queberry provides the post serving analysis as well
real time monitoring of the branch and organization.
It can also offer a complete set of reporting module
including customer feedback data as a single ticket
customer journey.

Images are for illustrative purpose only

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 Commercial: Softwares & Hardwares

Item No Product Description Qty TOTAL

Queberry Essential Branch Server License

• Pie charts, bar graph etc. view available in manager dashboard
• Branch Managers can access the real time customer flow, waiting tickets, etc. in
dashboard
QB-ESS-SRV • Display media contents for advertising along with ticket details like Logo, videos, ticket 1
number, previous called ticket, counter number, scroll messages etc.
• Includes Voice announcement English & Arabic
• Bell sound for calling customers
• 5 Counter Calling License
QB-TD-PRISM 14,835.00
14”- Table top touch screen ticket dispenser
• 14 inches – high resolution touch screen display
1
• Supports Arabic & English language
• Multiple services can be added

QB-DS-SPT Smart Digital Signage Android Media 1

PROFFESIONAL
Installation & configuration for the whole QMS solution components. 1
SERVICE

TRAINING Training for counter users, admin & IT 1 Free of charge

TOTAL - AED 14,835.00

OPTIONAL ITEMS

QB-TD-AURA Aura Ticket Dispenser 15’’ with Floor Stand 9,750.00 / Unit

Terms & Conditions

➢ Guarantee: All standard equipment warranty is for a period of 1 year from the date of
delivery.
➢ Delivery Time: Is understood from the receipt PO & payment. The required bill of
quantity: hardware will be ready for delivery within 2 weeks upon the receipt of
payment.
➢ Price quoted – Ex-works Dubai
➢ Payment: 50% upon PO, 40% on hardware delivery & 10% upon installation.
➢ Validity of offer: 7 days from the date of submission.
➢ All quoted prices are exclusive of VAT & the same will be added on the invoice

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 Scope of Work

➢ SeQure Technologies will supply all the required hardware and software for the project
as per quote terms on delivery.
➢ Software Installation- Software installation and configuration of the system to be done
by SeQure Technologies engineers by remote session.
➢ Training and Knowledge Transfer: A complete training with knowledge transfer on the
installed solution will be provided by SeQure to customer by remote session.
➢ Manager dashboard will be provided for 1 user.

IT requirements

➢ Customer to provide the local server PC (i5 / 8GB RAM/ 500GB HDD, DOS)
➢ Required ports need to be opened to the local branch hub (to control the local devices
such as signage player, ticket dispenser, etc.)
➢ Customer to provide network point and power point at the location of ticket dispenser,
smart digital signage media box, TV & server PC.
➢ TV should be available on the site to display the token contents.
➢ Existing AV accessories will be used & client should provide all the required connectivity.
➢ Detailed IT pre-requisites will be shared upon confirmation.
➢ We recommend server room/IDF room to keep the queue system Spectrum Media Player
and Branch server PC.

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 We’re here to help

For more information about our full range of products and services, please do not hesitate
to contact:

Contact Name: Sailesh Sasindran

SeQure Technologies
Title: - Sales Executive
M: +971 521379874
T: +971 4 285 2857
E: s.sailesh@sequremea.com

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