Republic of the Philippines

BATANGAS STATE UNIVERSITY

The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 1

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
April 17, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
April 18, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
April 19, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
April 20, 2023
● Communicate with customers over the phone, via 8
Thursday
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
April 21, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO
Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 2

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
April 24, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
April 25, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
April 26, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
April 27, 2023
● Communicate with customers over the phone, via 8
Thursday
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
April 28, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 3

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 1, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 2, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 3, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
May 4, 2023
phones. 8
Thursday
● Communicate with customers over the phone, via
email, and/or online chat.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 5, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 4

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 8, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 9, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 10, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
May 11, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 12, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 5

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 15, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 16, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 17, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
May 18, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 19, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 6

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 22, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 23, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 24, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
May 25, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 26, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 7

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 29, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
May 30, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
May 31, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
June 1, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 2, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 8

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
June 5, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
June 6, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 7, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
June 8, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 9, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 9

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
June 12, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
June 13, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 14, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
June 15, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 16, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 10

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
June 19, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
June 20, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 21, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
June 22, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 23, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 11

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
June 26, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
June 27, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 28, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
June 29, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
June 30, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 12

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
July 3, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
July 4, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
July 5, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
July 6, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
July 7, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 13

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
July 10, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
July 11, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
July 12, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
● Assisted in troubleshooting technical issues with
July 13, 2023
hardware and software, including desktops and mobile 8
Thursday
phones.

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
July 14, 2023
email, and/or online chat. 8
Friday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 40 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Name of Student-Trainee : MICHELLE S. HIDALGO

Course : BIT COMPUTER TECHNOLOGY
Name of Company : THE RESULTS CX
Department : SUPPORT TECHNICIAN
Company Address : MARAWOY, LIPA CITY

RELATED LEARNING EXPERIENCE

Week 14

NO. OF
DATE
TASK/S HOURS
DAY
RENDERED
● Assisted in troubleshooting technical issues with
hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
July 17, 2023 email, and/or online chat.
8
Monday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and mobile
phones.
● Communicate with customers over the phone, via
July 18, 2023 email, and/or online chat.
8
Tuesday ● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.

● Assisted in troubleshooting technical issues with

hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
July 19, 2023
email, and/or online chat. 8
Wednesday
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
July 20, 2023
8
Thursday

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

● Assisted in troubleshooting technical issues with
hardware and software, including desktops and
mobile phones.
● Communicate with customers over the phone, via
email, and/or online chat.
● Navigate a computer with multiple windows and
screens.
● Resolve any customer issues while providing an
exceptional customer experience.
Total 32 hours

Prepared by:

MICHELLE S. HIDALGO
Student-Trainee

Noted:

Mr. EMMANUEL REYES Asst. Prof. PHILIP D. GENETA

Supervisor OJT Coordinator, CIT

Leading Innovations, Transforming Lives, Building the Nation

 Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Lipa Campus
A. Tanco Drive, Marawoy, Lipa City, Batangas, Philippines 4217
Tel Nos.: (+63 43) 980-0385; 980-0387; 980-0392 to 94 loc. 3122
E-mail Address: ojt.lipa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph

Office of the On-the-Job Training

Leading Innovations, Transforming Lives, Building the Nation