Pure Spa

2021SSN Jet & Bubble Combo Control Base Repair Guide

Characteristic Feature
Item # 28462
Control base # 13028
Model # SC-WF20

Panel Digital (New) Hexagon type

Control Panel Wireless control

Tub shape Octagon type

Production date Start form 2020-6-15

Introduction

The purpose of this guide is to help you understand how to repair the most common
issues with the main heating and filtration unit. This includes problems with the
various internal sensors, the internal computer (printed circuit board), water and air
pumps.

IMPORTANT

Unplug the power cord before replacing spare parts.

Page 1
Table of contents
Part List .................................................................................................................................. 4

PCB schematic ....................................................................................................................... 6

Basic Tools ............................................................................................................................. 7

Understanding a Multi-Meter ................................................................................................ 8

Basic Spa Components ........................................................................................................... 9

The Wi-Fi binding failure from first time setup .................................................................... 11

Offline after Successful Initial Setup .................................................................................... 11

Control Base Repair ............................................................................................................. 12

Wiring Schematic ............................................................................................................... 12

Accessing the PCB .............................................................................................................. 14

Internal Parts ....................................................................................................................... 15

Display Errors ....................................................................................................................... 19

Error Code E81 .................................................................................................................. 19

Error Code E90 .................................................................................................................. 21

Error Code E90 (Flow Sensor) ......................................................................................... 22

Error Code E90 (Water Pump) ........................................................................................ 23

Error Code E90 (Transformer) ........................................................................................ 24

Error Code E90 (PCB) .................................................................................................... 27

Error Code E90 (Heating Element / Heater Set).................................................................. 27

Error Code E91 .................................................................................................................. 28

Error Code E91 (Testing the Titanium Plate) ...................................................................... 28

Error Code E91 (PCB) .................................................................................................... 29

Error Code E92 .................................................................................................................. 30

Error Code E94 .................................................................................................................. 31

Page 2
 Error Code E95 .................................................................................................................. 32

Error Code E97 .................................................................................................................. 33

Error Code E99/100/000/212 ............................................................................................... 35

END/ Heating problems ...................................................................................................... 35

Blank Panel ....................................................................................................................... 37

Random Display/ Code 888 .................................................................................................. 38

Functional Errors.................................................................................................................. 39

Jet Pump Problem .............................................................................................................. 39

Noisy Filter Pump............................................................................................................... 41

Air Blower Problems ........................................................................................................... 42

How to replace RCD ............................................................................................................. 44

How to replace PCB ............................................................................................................. 45

How to replace the broken base of Jet combo spa control .................................................. 46

How to replace switch controller board ............................................................................... 46

Page 3
Part List

2021 SSN 28462 MODEL: SC-WF20

Page 4
 2021 SSN 28462 MODEL: SC-WF20
Ref. SP # QTY DESC
1 13023 1 SPA CONTROL PANEL FOR 28461/28462
2 12771 2 SIDE COVER BASE
3 12770 2 CONTROL BASE SIDE COVER FOR 28462
4 12772 2 SIDE COVER FIXER
5 12936 1 SWITCH CONTROLLER BOARD FOR WIRELESS SPA
6 11897 1 SPA ELECTROLYTIC CELL COVER O-RING
7 11890 1 SPA ELECTROLYTIC CELL COVER
8 12782 1 JET MOTOR ASSEMBLY FOR 28462
9 12784 1 AIR BLOWER FOR 28462
10 11998 1 SPA RCD
11 13030 1 MAIN CIRCUIT BOARD FOR 28462
12 12786 1 TRANSFORMER FOR SC-20 COMBO SPA
14 12930 1 FLOW SENSOR FOR COMBO SPA
15 12583 1 50℃ TEMP. SENSOR FOR JET SPA MADE ON/AFTER OCT 1ST, 2016
16 12030 1 84℃ TEMP. FUSE FOR 28422/28424 (14,15 & 16 VERSION)
17 12582 1 20-40℃ TEMP. SENSOR FOR JET SPA MADE ON/AFTER OCT 1ST, 2016
18 12314D 2 WATER IN/OUTLET CONNECTOR NUT FOR 28453/54/55/56 (BLACK)
19 11788 2 JET SPA INLET/OUTLET O-RING
20 12316 2 2" DIA HOSE CLAMP FOR 28421/22/23/24/53/54/55/56
21 12317D 1 FLEXIBLE ACCORDION HOSE FOR 28453/54/55/56
22 12921 1 WATER INLET TUBE FOR COMBO SPA
23 10836 1 RUBBER CAP FOR #03R/#638/#638R/638G/637R MOTOR
24 10840 1 RESISTANCE TO RUB WASHER FOR #03R/#638/#638R/638G/637R MOTOR
25 12077 1 CERAMIC BAR FOR 28401MW/28403/04/21/22/23/24/43/44/53/54 & 28402 MADE ON/AFTER 2013-12-10
26 12084 1 MAGNETIC ROTOR AND IMPELLER FOR 28404/28422/28444/28454 & 28402 MADE ON/AFTER 2013-12-10
27 12778 1 FILTER MOTOR FOR 28462
29 12751 2 FILTER MOTOR OUTLET O-RING FOR BUBBLE AND COMBO SPA
30 11853 1 ELETROLYTIC CELL O-RING FOR 28423/28424
31 11851 1 ELECTROLYTIC CELL FOR 28423/28424
32 11852 1 ELETROLYTIC CELL NUT FOR 28423/28424
33 11854 1 ELECTROLYTIC CELL NUT WRENCH FOR 28423/28424
39 11687 1 SPA CONTROL STATION AIR INLET O-RING
40 11746D 1 AIR INLET CONNECTOR NUT FOR 28453/54/55/56 (BLACK)
41 12775 1 DEFLATION OUTLET CAP FOR 28461/28462
42 11053 1 BOLT WRENCH FOR 16'8"X49" & 18'8"X53" WOOD-GRAIN FRAME POOL AND SPA CONTROL PANEL
43 12774 1 DEFLATION HOSE ADAPTOR FOR 28461/28462
44 12773 1 INFLATION HOSE ADAPTOR FOR 28461/28462
45 11830 1 SPA/COVER INFLATION HOSE
46 13028 1 SPA CONTROL BASE FOR 28458/28462
48 12780 1 PTC HEATER FOR 28462
49 12916 6 SCREW FOR SPA BASE
52 12006 1 SPA FILTER MOTOR CONNECTING TUBE
53 12918 1 WATER OUTLET TUBE FOR SPA-KHAKI
54 12931 1 AIR PIPE SET DOWNWARD FOR COMBO SPA
12924 1 JET MOTOR BEARING SEAL FOR 28456 & WIRELESS COMBO SPA
11791 4 OR 6 WATER JET NOZZLES
12360D 4 OR 6 COMBO SPA AIR INLET VALVE W/ O-RING (BLACK)
12359 4 OR 6 JET & COMBO SPA AIR VALVE O-RING

Page 5
PCB schematic

New version -2021 season main circuit

board has a Wi-Fi chip with red color. On
the other side have a bar code.

Old version-2020 season, it has a

litter bit different, please make sure
replace the new main circuit board

Page 6
Basic Tools

This is a list of basic tools required to fix problems commonly encountered with the control base.
Digital multi-meter and clip-on ammeters are used to test the electrical current of various
components on the control base. Psophometer is used to test certain components based on the
volume of the sound they produced. Water thermometers check the temperature of the spa’s
water and to verify readings provided by the system’s internal thermometers. Screwdrivers and
wrenches help disassemble and reassemble the unit.

There are some needed tools not listed in this list that will be utilized in this manual. These tools,
such as the sanitation system wrench, can be found provided with the spa package.

NAME SPEC. PHOTO

0.1mVac-1000Vac/0.1mVdc-1000Vdc,
1 digital multimeter
0.1uAac-10Aac/0.1uAdc-10Adc

2 clip-on ammeter 20A

3 psophometer 30-130dB

4 water thermometer 0-50◦C

electric Phillips screw

5 5X100mm.
driver
8X200mm.

6 Phillips screw driver 5X100mm.

8X200mm.

7 Slotted screw driver

3X100mm.

8 Adjustable wrench 6", 8"

Page 7
Understanding a Multi-Meter

The range with a V and a wavy line measures AC voltage

The range with a V and a straight line measures DC voltage

First determine whether you will be testing for AC or DC

voltage based on this guide and adjust the meter to a range
above the expected reading. For example, if we are looking
for a DC voltage between 12 & 14, the knob should be set to
20V in the DC range.

The position of the black and red probes/ports makes little

difference. A negative number will be displayed if the cables
are swapped. Ignore this and the number displayed is the
current reading.

Page 8
Basic Spa Components

Control Base – this part comprises the heater, water pump, an air and jet pump.
Control Panel- the Control Panel has a display used to adjust temperature and provide diagnostic
information when there are problems with the Control Base.
Spa Tub- holds the water. The tub is different depending on spa’s features. The inner structure
features Dura-Beam construction for strength.
Spa Cover – an inflatable safety cover that is important for heat insulation.
Ground Cloth - a cloth that goes underneath the spa tub and provides protection from the ground

Control Panel Control Base

Spa Tub

Page 9
Model #
Code (SC)n1-(WF)n2-(20)n3

n1 SC = Spa Combo
n2 WF = Wi-Fi
n3 20 = 220-240V working wattage

Page 10
The Wi-Fi binding failure from first time setup

Wi-Fi binding failure is mainly linking to following 2 scenarios.

Scenario #1, Control panel can’t pair with the Wi-Fi router or
Scenario #2, Transmission signal failure between control base and the control panel (E81)

1. Control panel can’t pair with the Wi-Fi router

Try to pair it in local mode and IOT (the internet of things) mode respectively, touch the power
button of wireless control panel for 5 seconds to begin spa Wi-Fi pairing with your mobile
device. If product pairing failed, we need to observe the indicate status.
• ON/Solid: Product pairing completed successfully.
• Flashing slowly: pairing mode stage. If it’s not paired up within 2 minutes, the LED indicator will turn off. Touch
the pairing button for 5 seconds to repeat the pairing process.
• Flashing rapidly: WiFi router/internet network problem
• OFF: WiFi router signal is disconnected from product or first time use–waiting to be paired up with a mobile
device.
Please follow manual to do some troubleshooting, if the problem persists, replace the panel.

2. Transmission signal failure between control base and the control panel (E81)
If the LED display shows E81, please refer to the section “Error code E81” (page#19) to fix it.

Turn on spa and set up

app
Yes
E81 Refer to
page#19
No

Touch the power button of control panel for 5

seconds

2 min
Yes Pairing
END successfully?

No

Replace the control panel

Offline after Successful Initial Setup

In general, it is the problem with networks, please follow the manual to do some trouble shooting.
If LED display still shows blue dot, blank or indicate light fast flashing replace the panel. If the
Page 11
 problem persists or shows E81, please refer to page#19 for section error code E81 for more
details.

Control Base Repair

Wiring Schematic

Main circuit Board

Charging circuit Board (Charging PCB)

Main circuit Board

(Spare part # 13030)

Page 12
Opening the Control Base

Begin by removing 8 screws around the enclosure. Then take strength to pull out the
connector. Open the deflation outlet cap with the included bolt wrench and unscrew
the one screw that link the outlet cap to release it from the wire.

Removing 6 screws around the cover that hold enclosure

Removing 2 screws near on side, remove the panel from control base

The switch control board connector is attached to the outer casing, lift the cover
vertically carefully to ensure the cable is not pulled and connection between base
and cover is not damaged. Disconnect the terminals and cut off the nylon whiter
belt.

.
Page 13
Accessing the PCB

Remove the 2 screws that secure the white PCB cover to reveal the PCB.

Once PCB internal layout is appearing. There are two screws to hold the entire PCB
parts.

Once disconnected the terminals for Switch control board, the switch control board
is attached to the outer casing. Turn over the outer casing and remove four screws
to hold the switch control board.

Page 14
Internal Parts

No. ITEM Part #

A Jet Pump 12782
B PCB 12792
C Air Blower 12784
D Heater 12780
F Flow Sensor 12930
G Electrolytic Cell 11851
H 84℃ Temperature Sensor 12030
I Transformer（under air blower） 12786

G
个

C
=
V

A
=
V

D H
= =
V V

Page 15
 I
=
V

B
=
V

F
=
V

Internal Parts

No. ITEM Part #

J Electrical Cord with RCD 11998
K Water Pump 12778
L Water Outlet Nut for Tub 12314D
M Water Inlet for Tub \ Jet Inlet 12918
N Base of Jet Combo Spa Control (Black) 12422

Page 16
K
=
V

N
=
V

J
=
V
M
=
V
L
=
V

Page 17
Main circuit Board (spare part # 13030)

A & B - Filter pump power input

C & D - Transformer output for Filter Pump

G & H - Hard water output

M & N – Chlorine Sanitation output

Q & R –Transformer input

P & O – ECO Sanitation output

1 & 2 - Main power supply

5 & 6 - Transformer power input
13 & 14 – Jet power
7 & 8 – Air blower power
9 to 12 - Heating element power

Black: "50C 黑" - Water Temperature Sensor

(50℃ limited/ E95)
White: "20~40C 白 3PIN" - Water
Temperature Sensor(40℃ limited/ E94 or E99)
Green: "FLOW 绿" - Flow Sensor one (E90)

Yellow: "84 C 黄" - Dry Fire Protection (E97)

LED Panel

Page 18
Display Errors

Error Code E81

This code indicates transmission signal failure of wireless spa which could be due to a problem
with an internal component, such as main circuit board and controller board.

Display E81

1. Press TEST button to turn off the spa

2. Press Rest button to turn on the spa

Check the socket power

RCD working? and replace the RCD
No
Yes

1. Press and hold Power button for 5 seconds to turn off (this
step can’t be on the control base)
2. Put the panel back on the top of control base to charge and
the panel will automatically turn on

No
EN E81?
D
Ye
s
Replace the panel

Verify the main circuit board/switch controller

board problem and replace it

Page 19
1. Press TEST button to shut down the spa, press RESET button to turn on the spa.
2. If RCD is not working, check the socket power and replace the RCD.
How to replace RCD? (please refer to page#40 for more details)
3. Take the panel out of the control base, press and hold POWER button for 5 seconds to turn off
(this step: the panel can’t be on the control base)
4. Put the panel back on the top of control base to charge and the panel will automatically turn on,
if still E81, please replace the panel.
5. If the issue doesn’t disappear, please verify the main circuit board/switch controller board
problem and replace it. (Please refer to Page#41-43 for more details)

Shows E81 Reset RCD, if RCD doesn’t Press power button for 5
work replace RCD seconds

If still shows E81, Replace Replace the switch

the main circuit board controller board

Remark: Refer to the section replacing the PCB (Page#45) and replace the switch controller board
(Page#46) for more details.

Page 20
Error Code E90

This code indicates low water pressure which could be due to an obstruction or a problem with an
internal component.

Ensure the correct connection between the control base and tub. The tub is filled with water to the
recommended level. Ensure that all filter cartridges, filter housing & suction fittings are free from
any obstruction. Turn on the spa control base.

Run the filtering function for 1 minute. If the spa display doesn’t indicate an error code and the unit
is circulating water without issue, no further troubleshooting is necessary. Remove the unit for
further testing if Error Code 90 continues to appear on the panel. If the display indicates Code
E90, please follow the logic diagram and instructions as below (E90 has two cases)：

Power on and run filter

Water Yes Remove cartridge

flow? assembly, run system
No
1 Min
Replace Filter Motor or
No
Rotor /Ceramic Bar, run END E90?
system

1 Min Yes
No
E90? Bypass the flow
sensor terminal
END Yes

Terminal Yes
Replace PCB Run 1
5&6≈220V?
min. E90?

Yes No

Terminal Replace Replace Flow Sensor

C&D≈12V? Transformer Replace Heater Set

Yes Replace PCB

Terminal
Replace PCB
A&B≈12V?

Yes

Replace Motor

Page 21
Error Code E90 (Flow Sensor)

1. Check the connection of the flow sensor. Make sure connectors are in good contact.
Ensure that the pins inside the connector are not broken or bent. Color and style of
connector may be different from the one shown in the photo below. To ensure you are
looking at the right cable, follow it back from the PCB terminal marked FLOW 1.
2. Proceed to testing the unit if the connection was bad to verify. Go to the next step if
problem is not fixed.
3. Check the flow sensors. Short the terminal to simulate an inactivated flow sensor after
turning on the system and run the filter function. Flow center is located under the air blower.

Replace the defective flow sensor if the system does not display Code 90 and turn off.

a. Start off by unscrewing the PCB cover to reveal the PCB. Disconnect the flow sensor
terminal on the PCB as well as terminals H&G.
b. Release the four screws for Flow sensor replacment.

If this doesn’t solve the issue, proceed to the next step.

4. Replace the PCB if the issue persists. See chapter PCB replacement for more details.

Page 22
Error Code E90 (Water Pump)

If the display indicates Code 90 & there is no water flow;

5. If only a click can be heard from the pump when attempting to turn on the unit, there is likely
a problem with the water pump. Check the water pump for any broken parts inside.
a. Refer to the control base open procedure to open the enclosure

b. Disconnect water pump power cable. Unscrew two brown nuts by loosening.
Release the screw.

c. Unscrew 5 screws on the pump to reveal the impeller and ceramic shaft. The
impeller is magnetic so pull it out carefully and make sure it doesn’t come in contact
with anything sensitive to magnetism. Check for broken parts.
d. Replace any broken pieces and reinstall the shaft, impeller, washer and rubber caps.
Place a rubber cap on the end of the shaft and add a washer over it. Insert the end
with the rubber cap into the water pump.

e. Carefully drop the impeller into the pump and ceramic shaft. The magnetism from the
impeller is strong so take care not to position your fingers between the impeller and
the pump. Add a washer on the ceramic shaft and a rubber cap over the washer.

Page 23
 f. Reinstall the water pump cover. Check to see that the rubber cap fits into the
corresponding opening on the cover. Screw down the cover using the 5 screws.

g. Install the reassembled water pump on the control base. Check to make sure the
seal on the pump housing in in place before putting in the pump. Secure the motor
cover with screws. Connect the water pump power cable.

Error Code E90 (Transformer)

6. Test the voltage of the transformer with a multi-meter.

a. Check terminals (1&2), (5&6), (C&D), and (Q&R). Set the multi-meter for AC current
with a range that will measure 12-14 Vac. Turn on the system and run the filtering
function. Touch each of the terminals with a multi-meter in pairs and see if the
reading on the multi-meter is between 12&14 Vac. Terminals (1&2) and (5&6) is
equal to the socket output which depends on the local power supply.
b. The test should be completed in 5 seconds after activating the filter function.
i. If (1&2) have a voltage reading and (5&6) do not, the PCB must be replaced
ii. If (5&6) are ok, and (C&D) and (Q&R) are not ok, the transformer must be
replaced. Proceed with the instructions below for replacing the transformer.

c. Replacing the transformer

Page 24
i. Disconnect (C&D), (Q&R) and (5&6) on the PCB to disconnect the
transformer. Then remove a single screw that holds the outlet jet to a plastic
support. Disconnect (7&8) on the PCB to disconnect the air blower

ii. Remove 5 screws that hold the bubble blower to the heating element support
and disconnect the drain hose. Remove 1 screw that wired the blower to the
heating element equipotential bonding system.

iii. Remove 4 screws holding air blower to the rest of the jet. Use wrench to
disconnect the threaded nut of blower. Remove 3 screws holding the black
part above the transformer

Page 25
iv. Once the transformer has been exposed, remove 2 screws holding down the
cover on the transformer. Take off the cover to expose the transformer. At the
picture below, all parts taken from the jet spa are laid out for reference.

v. Once the transformer has been exposed, it can be taken out and replaced.

Page 26
Error Code E90 (PCB)

7. Test the voltage of the PCB

a. Check terminals (A&B). Set the multi-meter for AC current with a range that will
measure 12-14 Vac. Touch one of the multimeter’s leads to A and the other to B.
Turn on the system and run the filtering function. See if the reading on the multimeter
is between 12 & 14 Vac.
b. Replace the PCB if the unit fails to give a reading. Follow the PCP replacement
instructions.

Error Code E90 (Heating Element / Heater Set)

To change the heating element, first disconnect the flow sensor cables, temperature sensor
cables, power terminals (9 to 12). Remove the 4 screws holding the heating element. Release the
water tube under the heating element by hand. Disconnect the external equipotential bonding
conductors on the heating element. Ensure these equipotential cables are reinstalled.

Page 27
Error Code E91

This code indicates low salt content in the water. This error only appears on Jet Spas with a Salt
Water Filtration System. Please follow the logic diagram and instructions as below:

Run the System with

saltwater.
1 min
Clean Titanium
Plate with Vinegar
≥ and water. Alarm Replace
11VD Yes Connect and Run 91? Titanium Plate
1min Yes
the System with
pool.
No No

1. Replace Titanium Plates. END (Regular

2. Replace PCB Maintenance Problem)
3. Or Transformer

1 min
Yes
≥
END
11VD
No

Start the test by testing the salt content in the water. If the salt is less than the recommended salt
level (which is about 2500 ppm), then add salt to the pool and restart the system. If the salt level is
higher than the recommended salt level, proceed to testing the titanium plate.

Error Code E91 (Testing the Titanium Plate)

1. Start by removing the titanium plate

a. Start by opening the 4 screws of plastic cover for the salt water system. Once the
screws are removed, the plastic cover can be removed, exposing the titanium plate’s
power cord as well as the titanium plates themselves. Disconnect the power cord
from the titanium plates and insert the titanium plug to the empty area inside the
enclosure for easily use of wrench.

Page 28
 b. Using the salt water system wrench to unscrew the nut holding the titanium plates
inside then reattach the power cord to pull out the titanium plates.

c. Once the titanium plates have been removed from the control base, soak the
titanium plates in vinegar for an hour to see if the titanium plates have crystal
deposits preventing it from operating. After soaking it, reconnect it in the control base
and retest the system. If the error persists, try changing the titanium plates in favor of
a new one and test it to see if it will resolve the issue.
2. If the error persists, the problem lies within the control base. In that case, the problem may
lie with the transformer or the PCB. To check working voltage between M & N ≥ 11VDC or
not. If yes, change the transformer or PCB, refer to E90 transformer issue and follow the
procedure to replace the transformer.

Error Code E91 (PCB)

Reference the PCB replacement chapter for more details.

Page 29
Error Code E92

E92 is caused by high salt content in the water. This error only appears on Jet Spas with a Salt
Water Filtration System. Please follow the logic diagram and instructions as below:

Run the System with

saltwater.
1 min
Clean Titanium
Plate with Vinegar
≤ and water. Alarm Replace
5VD Yes Connect and Run 92? Titanium Plate
1min Yes
the System with
pool.
No No

1. Replace Titanium Plates. END (Regular

2. Replace PCB Maintenance Problem)
3. Or Transformer

1 min.

≤
END
5VD
Yes No

Start the test by testing the salt content in the water. If the salt level is higher than the
recommended salt level, partially drain the pool and refill it with fresh water. If problem persist,
there is a problem with the control base. If the salt level is cover, refer to the testing process in
E91 to identify and fix the problem.

Page 30
Error Code E94

This code indicates very low water temperature which could be due to frigid water or a problem
with the 20-40 ℃ water temperature sensors. Please follow the logic diagram and instructions as
below:
Display E94

3. Add warn water if water temp. <4℃

4. Replace 20-40 temperature sensor
5. Or replace a PCB

Run heat 5 min., END

E94? No
Yes

Go Back to Next Step

Begin the test by installing the spa control base and panel to a tub filled with water to the
recommended level. Make sure that the water inside the tub is not colder than 4℃. Turn on the
spa control base.

Run the filtering function for 1 minute. If the spa display does not indicate an error code and the
unit is circulating water without issue, no further troubleshooting is necessary. Remove the unit for
further testing if Error Code 94 is confirmed.

a. Begin by swapping out the 20-40℃ water temperature sensor. Disconnect the wire
connector for the sensor and clip on a new replacement. Run the control base on a
spa. Change the 20-40℃ water temperature sensor if E94 have been solved, then
move on to the next step.
b. Disconnect the flow sensor 20-40℃ on the PCB. Remove screws that hold the
heating element on the support base. Remove screw of equipotential bonding
system.

Page 31
 c. Pull the pile out and use wrench to disconnect 20-40 ℃ water temperature sensor

a. After exposing the heater, remove the 20-40℃ temperature sensor. It should be the
lower temperature sensor.

2. If the problem still persists after changing the 20-40℃ sensor, the PCB must be replaced.
Reference the chapter on replacing the PCB for more details.
Remark: If the sensor of 20-40℃ has problem, it recommend to replace sensor of 50 ℃
together.

Error Code E95

This code indicates very high water temperature which could be hot water or a problem with the
50 ℃ water temperature sensor.
Display E95

1. Add cold water if water temp. ＞50℃

2. Replace 50C temperature sensor
3. Or replace a PCB

Run heat 1 min., END

E95? No

Yes
Go Back to Next Step Page 32
Begin the test by installing the spa control base and panel to a tub filled with water to the
recommended level. Make sure that the water inside the tub is not hotter than 50℃. Turn on the
spa control base. Run the heating function for 1 minute. If the spa display does not indicate an
error code and the unit is circulating water without issue, no further troubleshooting is necessary.
Remove the unit for further testing if Error Code 95 is confirmed.

1) Begin by swapping out the 50 ℃ water temperature sensor. Disconnect the wire connector
for the sensor and clip on a new replacement. If E95 have been solved, reference E95 for
more details on testing and changing the upper temperature sensor.

a. Disconnect the flow sensor 50℃ on the PCB. Remove screws that hold the heating
element on the support base. Remove screw of equipotential bonding system.
b. Pull the pile out and use wrench to disconnect 50 ℃ water temperature sensor

If the error continues to persist, then the PCB must be replaced. Reference the PCB replacement
chapter for more details.

Error Code E97

This code indicates dry – fire protection which could be due to hot water or a problem with the 84C
thermal fuse (old PCB marked “72C”).

Display E97

1. Remove cartridge and run heat system.

2. Replace 84℃ temperature fuse
3. Or replace a PCB

Run heat 1 min., END

E97? No

Yes
Go Back to Next Step

Begin the test by installing the spa control base and panel to a tub filled with water to the
recommended level. Turn on the spa control base. Run the heating function for 1 minute. If the
spa displays E97 again, remove the unit for further testing.

Page 33
1. Begin the test by installing the spa control base and panel to a tub filled with water to the
recommended level. Turn on the spa control base. Run the heating function for 1 minute. If
the spa displays E97 again, remove the unit for further testing.

1) Begin by swapping out the 84℃ thermal fuse. Disconnect the wire connector for the fuse.
Test the 84C temp fuse on the heating element next. Adjust the multimeter to test for
resistance using the "Ω" function. It should near 0 resistance. Replace the temp fuse if the
reading is "0 MΩ" or no reading. Ensure that the plastic covering over the fuse is intact.

a. Remove 5 screws that hold the bubble blower to the heating element support and
disconnect the drain hose. Remove 1 screw that wired the blower to the heating element
equipotential bonding system. Then remove the plastic support holding up the outlet
valve. The thermal fuse should be located on top of the heater. As a result, it’s not
necessary to remove the heater.
b. To replace the thermal fuse, simply unplug the connector from the PCB then unscrew
the thermal fuse on top of the heater by unscrewing 2 screws holding down its cover.
Once the cover is taken off, the fuse can be replaced.
c. Once it has been replaced, simply reconnect its connector to the PCB and retest the
system.
2. If the error continues to persist, then the PCB must be replaced. Reference the PCB
replacement chapter for more details.
3. If the error continues to persist, then the PCB must be replaced. Reference the PCB
replacement chapter for more details.

Page 34
Error Code E99/100/000/212

This code indicates a bad 20-40C water temperature sensor.

The procedure to solving this error is the exact same process used in E94. So to test and replace
temperature sensor 20-40C, refer to E94 chapter for more details.

Code 99 turn to code 100 when turn on the heater. Code 000 turns into code 212 when the unit for
temperature is in Fahrenheit.

END/ Heating problems

The spa Control Base is designed to shut down if the set temperature is not reached within three
days of continually operation. This could be due to the unit being utilized in very cold temperatures
or a failure with the heating element. The lack of cover or ground cloth may also cause heat loss
resulting in this error.

Display END

Run heat 5 min.,

heater current 4~6A END
each one? Yes

No

1. Replace a heater set;

2. Or replace a PCB

Go Back to Next Step

1) Before starting the test, ensure that the terminals (9&10) and (11&12) are properly paired up
and not swapped with any other terminal. Test by measuring the AC voltage on the PCB with
a multimeter. Set the multimeter, turn the power on and run the heater function for 20
seconds. Test terminals (9&10) then (11&12) and look for voltage reading equal the wall
voltage.

Page 35
2) If they do, proceed to testing the current using a clip-on ammeter. Proceed to step 3 if no
power is detected.

3) Turn on the Control Base and run the heater function. Test the wiring for terminals (9&10)
and (11&12) and look for a reading between 4 – 6 AC. Change the heating element if there is
no reading. Refer to the instruction of heating assemble and disassemble of E94/E95

c. Once the heater has been replaced, ensure these equipotential cables are
reinstalled. Restart the system and test for error END.
1. If the heater’s voltage (or current) is within the correct range, try replacing the 20-40℃
temperature sensor. Reference E94 for more details on testing and changing the 20-40℃
temperature sensor.
2. If the problem persists, then the issue must lie with the PCB and it must be changed.
Reference the PCB replacement chapter for more details.

Page 36
Blank Panel

A blank reading on a spa Control Panel indicates components such as RCD failure, PCB failure or
a connection issue between the Panel & Base.

Plug in and Reset RCD

Reconnect Signal Line

No
Panel Blank? END

Yes

Replace a control panel, run system

No
Panel Blank?

Yes
1. Replace PCB, or
2. Replace charging PCB, or
3. Replace RCD

1. See Spa Control Panel Charging and Installation instruction as following:

1). Make sure the back of the control panel (3) and the control base recessed channel surface
are clean and dry.
2). Make sure the control base is plugged in and the RCD tested. Place the control panel (3) on
the control base recessed channel to charge the built-in battery (see drawing 1). See “Spa
Control Panel” operation section for more details.
3). Once the control panel battery is fully charged, you may place the control panel on top of
the spa tub wall (see drawing 2.1). To remove the control panel from the spa tub, lift the latch
while pulling the control panel away from the support stand (see drawing 2.2).

Page 37
2. Test the socket voltage, is the voltage is close to wall output?
3. Reconnect Signal Line, reference to Page 12 (Opening the Control Base) for signal connection.
4. Replace a control panel, and power on the system again.
5. If blank panel still persists, replace a new PCB, charging PCB or RCD, refer to the section
replacing the PCB or RCD for more details.

Random Display/ Code 888

If the display is showing random numbers or all the LEDs are lit up, it is possible that there is a
connection problem.

Random Display/ Code

888

1. Replace Control Panel, or

2. Replace PCB, or
3. Replace charging PCB.

Random Code? END

No
Yes

Go Back to Next Step

In addition, disconnect and reconnect the cable for the Control Panel.

If reconnecting the Control Panel doesn’t work, try replacing the Control Panel with a new one.

If the above steps do not solve the issue, proceed with replacing the PCB. Refer to the section
replacing the PCB for more details.

Page 38
Functional Errors

Jet Pump Problem

In the event that the Jet isn’t properly operating, it can be caused by an issue with the control
base.

1. To test the Jet, first go to the PCB and measure the wire 7 or 8 for a current using a current-
meter. When measuring, make sure that the jet function is on. If there is current, then the problem
lies within the Jet itself. If there is no current, then there is a problem with the PCB. Alternatively, a
multi-meter can be used to measure the voltage of these terminals. If the voltage is equal to the
voltage from the wall socket, then the problem lies within the Jet. If not, then there is a problem
with the PCB.

2. If there is no problem with the PCB voltages (or current) in wire 7 and 8 then the Jet capacitor
must be checked to see if it’s operating correctly.

No JET

Run JET, END

Pump water? Yes

No

1. Replace PCB, or
2. Replace motor capacitor, or
3. Replace Jet Pump.

Go Back to Next Step

Replacing the Capacitor

a. First remove the cover of the jet pump cover by unscrewing 6 screws and disconnect
1#, 2#, 3# and 4#. Once done, lift up to remove the capacitor.

Page 39
 b. Once the capacitor has been removed, a new capacitor can be placed in to replace
the broken capacitor.

2. If the Capacitor isn’t the problem, then the problem lies with the jet pump motor itself. In that
case, replace the jet pump motor.

Replacing the Jet Pump

a. Start off by taking removing the 2 screws to the PCB cover as to access the PCB.
Once the PCB is exposed, disconnect wires 7 & 8 to prevent any power from going
to the jet pump.
b. After taking care of the PCB, take off the plastic support held by a single screw. Then
access the jet pump’s circuit board and disconnect J2and J3, and N, L, 4#, 5#, 6#
connections.
c. Remove the air blower, refer to air blower replacement. Remove 4 screws of jet
pump. 2 screws on the outlet of jet pump. Remove the black piece.

Page 40
 d. When the pump has been disconnected, unscrew 4 screws holding the cover of the
jet pump down and remove the cover. Once the cover is removed, unscrew 4 screws
holding the jet pump down and then pull up to remove the jet pump.

e. Once the jet pump has been removed, it can then be replaced by a new jet pump to
fix the error.

3. If the problem continues to occur, proceed with replacing the PCB. Refer to the section
replacing the PCB for more details.

Noisy Filter Pump

If filter pump is exhibiting a grinding noise or is unusually noisy, first check the level of the ground.
If the ground perfectly leveled, try adjusting the Control Base to see if the vibration is causing the
noise. If the ground or control base is not the issue, the filter pump may have to be replaced.
Reference sections E90 replacing the filter pump for more details.

Adjust base level, run Filter

No
Noisy? END

Yes

1. Adjust hose length of

connection, or
2. Replace Filter Motor

No Page 41
Noisy?

Yes
Air Blower Problems

Issues with the air can be due to a defective air pump, bad tub, and damaged or missing seals.
Problems with the air pump could also be due to it becoming overheated.

If the Air Blower has failed and no longer turns on:

No Bubble

Run Bubble,
bubble come END
out? Yes

No

1. Replace a bubble motor;

2. Or replace a PCB

Go Back to Next Step

1) Verify that the connections for the terminals are not swapped. For example, a Terminal that
should be connected to #7 is connected to #9. Test the air pump’s voltage on the PCB next.
Terminals (13&14) should be tested with a voltmeter for voltage reading equal the wall voltage. Do
this by putting probes to the two terminals and run the air blower function on the spa.

If the reading on the terminals is ok, change the air blower.

If the reading is on the terminals is not ok, change the PCB

To change the air blower, first access the inside of the Control Base.
Releasing terminals 13&14 and the wire leading from the air blower to the grounding box.
Unscrew the black cover behind the air blower and remove the screws that hold it down.
Also remove the vertical air blower tube that heads to the Control Panel. Pull out the old air
blower and install a new one.

Page 42
Refer to the above chapter for PCB replacement.

If the air blower is too noisy:

First check the sound the air blower is making with a psophometer. The Control Base should
not be attached to a Tub. Run the air blower function and check for the noise level using the
psophometer.

If the noise is less than 90 decibels, there is no problem with the air blower. If the noise is
louder than 90 decibels, proceed to check the air blower.

Ensure that the air blower is securely attached to the inside of the spa and the seals between
the Control Panel and Control Base are intact.

3) A loud noise could also be due to a bad check valve within the spa tub. This can be
checked by disconnecting the spa tub from the control base and running it on a different tub.

Vertical air blower tube that heads to the Control Panel. Pull out the old air blower and install
a new one.

4) Lastly, the problem could be due to a bad air pump OR an air pump that is beyond its
lifetime. Air pumps have a life time of about 500 hours. Air pumps in this condition will make a
very painful high pitched squeal sound or a low and deep sound.

Bad air pumps also have a lowered PSI. Normal PSI for an air blower is about 2.8 PSI. A PSI
of 2 or less also indicates a bad air pump. Proceed to replace the air pump:

Access the inside of the Control Base. Release terminals 7&8 and the wire leading from the
air blower to the grounding box. Unscrew the black cover behind the air blower and remove
the screws that hold it down. Pull out the old air blower and install a new one.

Page 43
How to replace RCD

1. Plug in the Control Base and test the RCD “TEST” and “RESET” functions.
In the event the RCD fails, replace the RCD.

2. Change the Control Panel with a new one. Check terminals (1&2) for wall voltage.
If there is no voltage, check the electrical outlet and RCD. If the RCD is failing, replace a new one

L -- Brown wire

Green wire

N -- Blue wire

3. Check rings in the caps face in the right direction to sure waterproof. Reinstall it by reversing the
steps above.
Be careful to match power terminals to their corresponding wires on the RCD.

4. Change the Control Panel with a new one. Check terminals (1&2) for wall voltage.
If there is no voltage, check the electrical outlet and RCD. If the RCD is failing, replace a new
RCD.

If the system is now operational, the problem was due to the panel or its wiring.

Continue the troubleshooting if the panel remains blank.

Check the terminals (1&2) for the wall voltage. If the voltage output is ok, proceed to replacing the
PCB.

Reference the chapter on replacing the PCB for more details.

Page 44
How to replace PCB

1. Refer to the instruction of Opening the Control Base to remove the screws and open the cover.
2. Remove the 2 screws that secure the white PCB cover to reveal the PCB. Once PCB internal
layout is appearing. There are two screws to hold the entire PCB parts.

3. Disconnect all the sensors / input terminals and all the around the

Page 45
How to replace the broken base of combo spa control?

4. Refer to the instruction of Opening the Control Base to remove the screws.
5. Turn over the whole control base and remove the base.

How to replace switch controller board?

1. Refer to the instruction of Opening the Control Base to remove the screws.
2. Loosen the buckle showing on #2, and then remove the 4 screws to replace the switch
controller board.

1 2 3

4 5
Page 46