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Department Group KPI
Finance Accounts Receivable Days sales outstanding (DSO)
Finance Accounts Receivable Payment delinquency rate
Finance Accounts Receivable Write-off rate
Finance Accounts Receivable Collection efficiency
Finance Accounts Receivable Cash application accuracy
Finance Accounts Receivable Customer satisfaction with the billing
Finance Accounts Receivable Number of disputes resolved
Finance Accounts Receivable Turnaround time for processing custom
Finance Accounts Receivable Number of overdue accounts
Finance Accounts Receivable Aging of accounts receivable
Finance Accounts Payable Days payable outstanding (DPO)
Finance Accounts Payable Payment accuracy
Finance Accounts Payable Number of invoices processed per mon
Finance Accounts Payable Invoice processing time
Finance Accounts Payable Number of disputes resolved
Finance Accounts Payable Vendor satisfaction with the billing an
Finance Accounts Payable Percentage of electronic payments
Finance Accounts Payable Payment timeliness
Finance Accounts Payable Number of overdue accounts
Finance Accounts Payable Aging of accounts payable
Finance Treasury Cash balance
Finance Treasury Cash conversion cycle
Finance Treasury Debt-to-equity ratio
Finance Treasury Interest coverage ratio
Finance Treasury Credit rating
Finance Treasury Return on investment (ROI)
Finance Treasury Cash flow
Finance Treasury Treasury management efficiency
Finance Treasury Foreign exchange risk
Finance Treasury Counterparty risk
Finance Financial Planning & Analysis Budget accuracy
Finance Financial Planning & Analysis Variance analysis
Finance Financial Planning & Analysis Return on investment (ROI)
Finance Financial Planning & Analysis Net present value (NPV)
Finance Financial Planning & Analysis Internal rate of return (IRR)
Finance Financial Planning & Analysis Debt-to-equity ratio
Finance Financial Planning & Analysis Interest coverage ratio
Finance Financial Planning & Analysis Credit rating
Finance Financial Planning & Analysis Liquidity
Finance Financial Planning & Analysis Cash flow
Finance Tax Tax Risk Management
Finance Tax Tax Function Employee Engagement
Finance Tax Tax Department Efficiency
Finance Tax State and Local Tax (SALT) Complianc
Finance Tax Transfer Pricing Compliance
Finance Tax Tax Provision Accuracy
Finance Tax Tax Planning Savings
Finance Tax Tax Compliance Rate
Finance Tax Effective Tax Rate (ETR)
Finance Tax Audit Defense Success Rate
Finance Internal Audit Stakeholder Satisfaction
Finance Internal Audit Risk Assessment Effectiveness
Finance Internal Audit Compliance Effectiveness
Finance Internal Audit Audit Team Competency
Finance Internal Audit Audit Resource Utilization
Finance Internal Audit Audit Timeliness
Finance Internal Audit Audit Quality
Finance Internal Audit Audit Impact
Finance Internal Audit Audit Coverage
Finance Internal Audit Audit Issue Closure Rate
Finance Investor Relations Return on Assets (ROA)
Finance Investor Relations Share Price Performance
Finance Investor Relations Revenue Growth
Finance Investor Relations Return on Investment (ROI)
Finance Investor Relations Investor Perception
Finance Investor Relations Earnings per Share (EPS)
Finance Investor Relations Dividend Yield
Finance Investor Relations Debt to Equity Ratio
Finance Investor Relations Cash Flow
Finance Investor Relations Analyst Coverage
Finance Risk Management Capital Adequacy Ratio (CAR)
Finance Risk Management Credit Risk
Finance Risk Management Liquidity Risk
Finance Risk Management Market Risk
Finance Risk Management Operational Risk
Finance Risk Management Risk-Adjusted Return on Capital (RAR
Finance Risk Management Stress Testing
Finance Risk Management Value at Risk (VaR)
Finance Risk Management Volatility Risk
Finance Risk Management Weighted Average Cost of Capital (WA
Finance Credit and Collections Days Sales Outstanding (DSO)
Finance Credit and Collections Collection Effectiveness Index (CEI)
Finance Credit and Collections Bad Debt Percentage
Finance Credit and Collections Aging Report
Finance Credit and Collections Average Days Delinquent (ADD)
Finance Credit and Collections Percent of Total Receivables Over 90
Finance Credit and Collections Average Payment Days (APD)
Finance Credit and Collections Customer Concentration
Finance Credit and Collections Credit Limit Compliance
Finance Credit and Collections Dispute Resolution Time
Finance Financial Systems Availability of Financial Systems
Finance Financial Systems Data Accuracy
Finance Financial Systems Data Processing Time
Finance Financial Systems Financial System Adoption
Finance Financial Systems Help Desk Resolution Time
Finance Financial Systems Number of System Downtimes
Finance Financial Systems System Response Time
Finance Financial Systems System Security
Finance Financial Systems User Satisfaction
Finance Financial Systems Workflow Efficiency
General Counsel Contracts and Commercial Law Contract cycle time
General Counsel Contracts and Commercial Law Satisfaction rate
General Counsel Contracts and Commercial Law Contract compliance
General Counsel Contracts and Commercial Law Response time
General Counsel Contracts and Commercial Law Contract value
General Counsel Contracts and Commercial Law Negotiation success rate
General Counsel Contracts and Commercial Law Contract renewal rate
General Counsel Contracts and Commercial Law Litigation avoidance
General Counsel Contracts and Commercial Law Cost savings
General Counsel Contracts and Commercial Law Legal risk assessment
General Counsel Corporate Governance and Comp
Compliance training completion rate
General Counsel Corporate Governance and Comp
Compliance-related legal costs
General Counsel Corporate Governance and Comp
Compliance issue resolution time
General Counsel Corporate Governance and Comp
Whistleblower retaliation claims
General Counsel Corporate Governance and Comp
Regulatory compliance score
General Counsel Corporate Governance and Comp
Third-party due diligence completion ra
General Counsel Corporate Governance and Comp
Ethics hotline usage
General Counsel Corporate Governance and Comp
Compliance audit completion rate
General Counsel Corporate Governance and Comp
Data security and privacy compliance
General Counsel Corporate Governance and Comp
Policy and procedure review cycle time
General Counsel Employment Law Group Compliance with labor laws
General Counsel Employment Law Group Workplace safety
General Counsel Employment Law Group Diversity and inclusion
General Counsel Employment Law Group Training and development
General Counsel Employment Law Group Employee satisfaction
General Counsel Employment Law Group Hiring process efficiency
General Counsel Employment Law Group Employee turnover rate
General Counsel Employment Law Group Harassment and discrimination complai
General Counsel Employment Law Group Equal employment opportunity (EEO) c
General Counsel Employment Law Group Grievance resolution time
General Counsel Ethics and Risk Management GrCompliance rate
General Counsel Ethics and Risk Management GrEmployee satisfaction with the Ethics
General Counsel Ethics and Risk Management GrRisk assessment completion rate
General Counsel Ethics and Risk Management GrRisk mitigation effectiveness
General Counsel Ethics and Risk Management GrEthics training completion rate
General Counsel Ethics and Risk Management GrEthics awareness
General Counsel Ethics and Risk Management GrWhistleblower reporting rate
General Counsel Ethics and Risk Management GrRisk management effectiveness
General Counsel Ethics and Risk Management GrIncident response time
General Counsel Ethics and Risk Management GrEthics violations
General Counsel Intellectual Property Group Number of patents filed
General Counsel Intellectual Property Group Intellectual property portfolio value
General Counsel Intellectual Property Group Patent application acceptance rate
General Counsel Intellectual Property Group Copyright registrations filed
General Counsel Intellectual Property Group Time to grant a patent
General Counsel Intellectual Property Group Trademark infringement cases filed
General Counsel Intellectual Property Group Patent maintenance costs
General Counsel Intellectual Property Group Trademark registration success rate
General Counsel Intellectual Property Group Patent infringement cases filed
General Counsel Intellectual Property Group Patent licensing revenue
General Counsel International Law Group Compliance with International Trade Re
General Counsel International Law Group Use of Alternative Dispute Resolution
General Counsel International Law Group Cost Savings from Global Legal Mana
General Counsel International Law Group Time to Contract Completion for Cross-
General Counsel International Law Group Cross-Border Legal Dispute Resolution
General Counsel International Law Group Reduction in Legal Risks from Global O
General Counsel International Law Group International Legal Spend per Matter
General Counsel International Law Group Quality of International Legal Advice
General Counsel International Law Group Number of International Legal Matters
General Counsel International Law Group Percentage of International Legal Matt
General Counsel Litigation and Dispute Resolutio Average Time to Resolve a Case
General Counsel Litigation and Dispute Resolutio Budget vs. Actual Expenses
General Counsel Litigation and Dispute Resolutio Cost Per Case
General Counsel Litigation and Dispute Resolutio Employee Satisfaction
General Counsel Litigation and Dispute Resolutio Number of Cases Handled
General Counsel Litigation and Dispute Resolutio Case Outcome Analysis
General Counsel Litigation and Dispute Resolutio Success Rate
General Counsel Litigation and Dispute Resolutio Compliance Rate
General Counsel Litigation and Dispute Resolutio Settlement Rate
General Counsel Litigation and Dispute Resolutio Time to Close Cases
General Counsel Mergers and Acquisitions Group Number of successful deals closed
General Counsel Mergers and Acquisitions Group Customer satisfaction
General Counsel Mergers and Acquisitions Group Due diligence completion rate
General Counsel Mergers and Acquisitions Group Employee satisfaction
General Counsel Mergers and Acquisitions Group Time to close a deal
General Counsel Mergers and Acquisitions Group Deal success rate
General Counsel Mergers and Acquisitions Group Integration success rate
General Counsel Mergers and Acquisitions Group Return on investment (ROI) from M&A
General Counsel Mergers and Acquisitions Group Cost savings from M&A
General Counsel Mergers and Acquisitions Group Number of deals in the pipeline
General Counsel Real Estate and Environmental Lease renewal rate
General Counsel Real Estate and Environmental Time to close real estate deals
General Counsel Real Estate and Environmental Number of successful acquisitions
General Counsel Real Estate and Environmental Compliance with environmental regulati
General Counsel Real Estate and Environmental Reduction in environmental incidents
General Counsel Real Estate and Environmental Real estate portfolio growth
General Counsel Real Estate and Environmental Customer satisfaction
General Counsel Real Estate and Environmental Reduction in real estate costs
General Counsel Real Estate and Environmental Contract compliance rate
General Counsel Real Estate and Environmental Successful resolution of environmental
General Counsel Regulatory and Government AffaRegulatory compliance rate
General Counsel Regulatory and Government AffaRegulatory risk assessment completion
General Counsel Regulatory and Government AffaRegulatory audit success rate
General Counsel Regulatory and Government AffaGovernment affairs engagement rate
General Counsel Regulatory and Government AffaRegulatory change management effecti
General Counsel Regulatory and Government AffaRegulatory issue resolution time
General Counsel Regulatory and Government AffaRegulatory fines and penalties
General Counsel Regulatory and Government AffaRegulatory training completion rate
General Counsel Regulatory and Government AffaGovernment advocacy success rate
General Counsel Regulatory and Government AffaRegulatory stakeholder satisfaction
Human ResourcesHR Operations/Administration Turnover rate
Human ResourcesHR Operations/Administration Time-to-fill
Human ResourcesHR Operations/Administration Training completion rate
Human ResourcesHR Operations/Administration Employee satisfaction
Human ResourcesHR Operations/Administration Diversity and inclusion
Human ResourcesHR Operations/Administration Retention rate
Human ResourcesHR Operations/Administration Recruitment efficiency
Human ResourcesHR Operations/Administration Time and attendance
Human ResourcesHR Operations/Administration Performance management
Human ResourcesHR Operations/Administration Benefits utilization
Human ResourcesHealth and Wellness Absenteeism Rate
Human ResourcesHealth and Wellness Employee Participation Rate
Human ResourcesHealth and Wellness Healthcare Cost Savings
Human ResourcesHealth and Wellness Mental Health Support Utilization Rate
Human ResourcesHealth and Wellness Preventable Health Condition Reductio
Human ResourcesHealth and Wellness Return on Investment (ROI) of Wellnes
Human ResourcesHealth and Wellness Stress Reduction
Human ResourcesHealth and Wellness Succession Planning
Human ResourcesHealth and Wellness Turnover Rate
Human ResourcesHealth and Wellness Work-Life Balance
Human ResourcesPerformance Management Employee Performance Rating Distribut
Human ResourcesPerformance Management Goal Attainment
Human ResourcesPerformance Management High-Potential Identification
Human ResourcesPerformance Management Leadership Pipeline
Human ResourcesPerformance Management Manager Effectiveness
Human ResourcesPerformance Management Performance Improvement Plan Succes
Human ResourcesPerformance Management Performance Review Completion Rate
Human ResourcesPerformance Management Succession Planning
Human ResourcesPerformance Management Talent Mobility
Human ResourcesPerformance Management Training and Development Participation
Human ResourcesHR Analytics/Data Management Attrition Rate
Human ResourcesHR Analytics/Data Management Diversity Metrics
Human ResourcesHR Analytics/Data Management Employee Engagement
Human ResourcesHR Analytics/Data Management HR Data Accuracy
Human ResourcesHR Analytics/Data Management HR Data Completeness
Human ResourcesHR Analytics/Data Management HR Data Timeliness
Human ResourcesHR Analytics/Data Management HR Data Usage
Human ResourcesHR Analytics/Data Management Recruitment Metrics
Human ResourcesHR Analytics/Data Management Retention Metrics
Human ResourcesHR Analytics/Data Management Skills Gap Analysis
Human ResourcesHR Information Systems/TechnoSystem uptime/downtime
Human ResourcesHR Information Systems/TechnoUser adoption rate
Human ResourcesHR Information Systems/TechnoData accuracy
Human ResourcesHR Information Systems/TechnoTime to resolve system issues
Human ResourcesHR Information Systems/TechnoSelf-service utilization rate
Human ResourcesHR Information Systems/TechnoTraining completion rate
Human ResourcesHR Information Systems/TechnoSystem response time
Human ResourcesHR Information Systems/TechnoSystem integration rate
Human ResourcesHR Information Systems/TechnoSystem security
Human ResourcesHR Information Systems/TechnoCost savings through automation
Human ResourcesLearning and Development/TrainTraining completion rate
Human ResourcesLearning and Development/TrainTraining effectiveness score
Human ResourcesLearning and Development/TrainEmployee satisfaction with training
Human ResourcesLearning and Development/TrainTime to proficiency
Human ResourcesLearning and Development/TrainEmployee retention rate
Human ResourcesLearning and Development/TrainLearning and development budget
Human ResourcesLearning and Development/TrainCost per employee trained
Human ResourcesLearning and Development/TrainLearning and development ROI
Human ResourcesLearning and Development/TrainManager satisfaction with employee pe
Human ResourcesLearning and Development/TrainSkills gap analysis
Human ResourcesDiversity, Equity, and Inclusion ( Employee diversity ratio
Human ResourcesDiversity, Equity, and Inclusion ( DEI training participation rate
Human ResourcesDiversity, Equity, and Inclusion ( Leadership diversity ratio
Human ResourcesDiversity, Equity, and Inclusion ( Employee retention rate
Human ResourcesDiversity, Equity, and Inclusion ( DEI survey scores
Human ResourcesEmployee Relations Employee Turnover Rate
Human ResourcesEmployee Relations Employee Satisfaction Index
Human ResourcesEmployee Relations Grievance Resolution Time
Human ResourcesEmployee Relations Harassment and Discrimination Compla
Human ResourcesEmployee Relations Workplace Injury Rate
Human ResourcesCompensation and Benefits Total compensation cost
Human ResourcesCompensation and Benefits Benefits participation rate
Human ResourcesCompensation and Benefits Turnover rate among high performers
Human ResourcesCompensation and Benefits Benefits cost as a percentage of payroll
Human ResourcesCompensation and Benefits Employee satisfaction with compensatio
Human ResourcesTalent Acquisition/Recruiting Time to Fill
Human ResourcesTalent Acquisition/Recruiting Cost per Hire
Human ResourcesTalent Acquisition/Recruiting Quality of Hire
Human ResourcesTalent Acquisition/Recruiting Applicant to Hire Ratio
Human ResourcesTalent Acquisition/Recruiting Sourcing Channel Effectiveness
Human ResourcesTalent Acquisition/Recruiting Offer Acceptance Rate
Human ResourcesTalent Acquisition/Recruiting Diversity and Inclusion Metrics
Human ResourcesTalent Acquisition/Recruiting Time to Productivity
Human ResourcesTalent Acquisition/Recruiting Candidate Satisfaction
Human ResourcesTalent Acquisition/Recruiting Hiring Manager Satisfaction
Information Techn Information Security Network security breach rate
Information Techn Information Security Security incident response time
Information Techn Information Security Security policy compliance rate
Information Techn Information Security Security training completion rate
Information Techn Information Security Security risk assessment completion ra
Information Techn Information Security Security patch deployment rate
Information Techn Information Security Security audit pass rate
Information Techn Information Security Security budget utilization
Information Techn Information Security User account management
Information Techn Information Security Data loss prevention
Information Techn Networking Network availability
Information Techn Networking Network performance
Information Techn Networking Network security
Information Techn Networking Network capacity utilization
Information Techn Networking Network configuration accuracy
Information Techn Networking Network troubleshooting speed
Information Techn Networking Network documentation accuracy
Information Techn Networking Network upgrade speed
Information Techn Networking Network budget utilization
Information Techn Networking Network vendor performance
Information Techn System Administration System availability
Information Techn System Administration System performance
Information Techn System Administration System security
Information Techn System Administration System capacity utilization
Information Techn System Administration System configuration accuracy
Information Techn System Administration System troubleshooting speed
Information Techn System Administration System documentation accuracy
Information Techn System Administration System upgrade speed
Information Techn System Administration System budget utilization
Information Techn System Administration System vendor performance
Information Techn Application Development and MaCycle time for software development
Information Techn Application Development and MaDefect density
Information Techn Application Development and MaApplication uptime
Information Techn Application Development and MaTime to resolve issues
Information Techn Application Development and MaUser satisfaction
Information Techn Data Management and AnalyticsData accuracy rate
Information Techn Data Management and AnalyticsData completeness rate
Information Techn Data Management and AnalyticsData processing time
Information Techn Data Management and AnalyticsData quality score
Information Techn Data Management and AnalyticsData usage rate
Information Techn Data Management and AnalyticsMean time to resolve data issues
Information Techn Data Management and AnalyticsPercentage of data governed
Information Techn Data Management and AnalyticsQuery response time
Information Techn Data Management and AnalyticsUser adoption rate
Information Techn Data Management and AnalyticsVolume of data processed
Information Techn Enterprise Architecture Architecture compliance rate
Information Techn Enterprise Architecture Business capability maturity index
Information Techn Enterprise Architecture Enterprise architecture roadmap comple
Information Techn Enterprise Architecture Enterprise-wide technology standardiza
Information Techn Enterprise Architecture Technology innovation index
Information Techn IT Governance and Compliance Compliance score
Information Techn IT Governance and Compliance Incident response time
Information Techn IT Governance and Compliance IT audit findings
Information Techn IT Governance and Compliance Risk assessment coverage
Information Techn IT Governance and Compliance Training and awareness
Information Techn IT Service Management Incident resolution time
Information Techn IT Service Management Service availability
Information Techn IT Service Management Customer satisfaction
Information Techn IT Service Management First call resolution rate
Information Techn IT Service Management Mean time between failures (MTBF)
Information Techn Software Engineering and QualitDefect density
Information Techn Software Engineering and QualitCycle time
Information Techn Software Engineering and QualitCode coverage
Information Techn Software Engineering and QualitTime to resolve defects
Information Techn Software Engineering and QualitCustomer satisfaction
Information Techn User Support and Training First Contact Resolution (FCR) rate
Information Techn User Support and Training Average Handling Time (AHT)
Information Techn User Support and Training User satisfaction score
Information Techn User Support and Training Number of training sessions conducted
Information Techn User Support and Training Knowledgebase accuracy rate
Marketing Overall Marketing Department Cost per acquisition (CPA)
Marketing Overall Marketing Department Return on investment (ROI)
Marketing Overall Marketing Department Customer lifetime value (CLV)
Marketing Overall Marketing Department Conversion rate
Marketing Overall Marketing Department Traffic
Marketing Overall Marketing Department Engagement
Marketing Overall Marketing Department Lead generation
Marketing Overall Marketing Department Brand awareness
Marketing Overall Marketing Department Customer satisfaction
Marketing Overall Marketing Department Market share
Marketing Brand Management Brand Awareness
Marketing Brand Management Brand Equity
Marketing Brand Management Brand Loyalty
Marketing Brand Management Brand Advocacy
Marketing Brand Management Net Promoter Score (NPS)
Marketing Brand Management Market Share
Marketing Brand Management Brand Perception
Marketing Brand Management Social Media Engagement
Marketing Brand Management Brand Reach
Marketing Brand Management Conversion Rates
Marketing Advertising Reach
Marketing Advertising Frequency
Marketing Advertising Click-through rate (CTR)
Marketing Advertising Cost per click (CPC)
Marketing Advertising Conversion rate
Marketing Advertising Return on investment (ROI)
Marketing Advertising Brand lift
Marketing Advertising Engagement rate
Marketing Advertising Viewability
Marketing Advertising Share of voice
Marketing Market Research Customer satisfaction
Marketing Market Research Net Promoter Score (NPS)
Marketing Market Research Market share
Marketing Market Research Customer retention rate
Marketing Market Research Brand awareness
Marketing Market Research Market trends
Marketing Market Research Customer behavior
Marketing Market Research Market segmentation
Marketing Market Research Competitive analysis
Marketing Market Research Sales performance
Marketing Product Marketing Product adoption rate
Marketing Product Marketing Market share
Marketing Product Marketing Customer acquisition cost (CAC)
Marketing Product Marketing Product revenue
Marketing Product Marketing Product lifecycle
Marketing Product Marketing Customer lifetime value (CLV)
Marketing Product Marketing Sales performance
Marketing Product Marketing Product feature adoption
Marketing Product Marketing Customer feedback
Marketing Product Marketing Product positioning
Marketing Analytics Website traffic
Marketing Analytics Conversion rate
Marketing Analytics Social media engagement
Marketing Analytics Customer satisfaction
Marketing Analytics A/B testing
Marketing Analytics Churn rate
Marketing Analytics Customer segmentation
Marketing Analytics Marketing attribution
Marketing Analytics Return on investment (ROI)
Marketing Analytics Customer lifetime value (CLV)
Marketing Channel Marketing Channel pipeline velocity
Marketing Channel Marketing Channel program effectiveness
Marketing Channel Marketing Channel partner enablement
Marketing Channel Marketing Market coverage
Marketing Channel Marketing Channel performance metrics
Marketing Channel Marketing Channel conflict rate
Marketing Channel Marketing Channel marketing ROI
Marketing Channel Marketing Channel partner satisfaction
Marketing Channel Marketing Channel partner engagement
Marketing Channel Marketing Sales revenue by channel
Marketing Digital Marketing Video engagement
Marketing Digital Marketing Mobile app downloads and usage
Marketing Digital Marketing Search engine rankings
Marketing Digital Marketing Email open rate and click-through rate
Marketing Digital Marketing Social media engagement
Marketing Digital Marketing Customer lifetime value (CLV)
Marketing Digital Marketing Return on investment (ROI)
Marketing Digital Marketing Cost per acquisition (CPA)
Marketing Digital Marketing Conversion rate
Marketing Digital Marketing Website traffic
Marketing Public Relations Stakeholder satisfaction
Marketing Public Relations Social media reach
Marketing Public Relations Brand reputation
Marketing Public Relations Executive thought leadership
Marketing Public Relations Website referral traffic
Marketing Public Relations Crisis management effectiveness
Marketing Public Relations Influencer engagement
Marketing Public Relations Share of voice
Marketing Public Relations Message resonance
Marketing Public Relations Media coverage
Marketing Creative Services Innovation and creativity
Marketing Creative Services Internal collaboration
Marketing Creative Services Turnaround time
Marketing Creative Services Customer feedback
Marketing Creative Services Brand consistency
Marketing Creative Services Project volume
Marketing Creative Services Utilization rate
Marketing Creative Services Budget adherence
Marketing Creative Services Quality of creative work
Marketing Creative Services On-time project delivery
Marketing Event Marketing Brand loyalty
Marketing Event Marketing Return on investment (ROI)
Marketing Event Marketing Social media engagement
Marketing Event Marketing Attendee satisfaction
Marketing Event Marketing Cost per attendee
Marketing Event Marketing Lead generation
Marketing Event Marketing Brand awareness
Marketing Event Marketing Revenue generated
Marketing Event Marketing Engagement rate
Marketing Event Marketing Attendance and registration
Operations Manufacturing/Production Overall Equipment Effectiveness (OEE)
Operations Manufacturing/Production Cycle Time
Operations Manufacturing/Production Downtime
Operations Manufacturing/Production Scrap and Rework
Operations Manufacturing/Production Yield
Operations Engineering R&D Spend
Operations Engineering Employee Engagement
Operations Engineering Time-to-Market
Operations Engineering Quality
Operations Engineering Productivity
Operations Quality Assurance/Control Defect Density
Operations Quality Assurance/Control Process Capability
Operations Quality Assurance/Control First Pass Yield
Operations Quality Assurance/Control Cost of Quality
Operations Quality Assurance/Control Customer Complaints
Operations Facilities Management Energy consumption per square foot
Operations Facilities Management Employee satisfaction with facilities
Operations Facilities Management Planned maintenance percentage
Operations Facilities Management Occupancy cost per square foot
Operations Facilities Management Emergency response time
Operations Health and Safety Recordable Incident Rate (RIR)
Operations Health and Safety Lost Time Incident Rate (LTIR)
Operations Health and Safety Near Miss Reporting Rate
Operations Health and Safety Emergency Response Time
Operations Health and Safety Compliance with Safety Regulations
Operations Health and Safety Safety Training Completion Rate
Operations Health and Safety Safety Walkthrough Completion Rate
Operations Health and Safety Safety Culture Survey Results
Operations Health and Safety Worker's Compensation Claims
Operations Health and Safety Hazard Identification and Correction Ra
Operations Procurement Cost Savings
Operations Procurement Inventory Turnover
Operations Procurement Supplier Performance
Operations Procurement Payment Cycle Time
Operations Procurement Purchase Order Cycle Time
Operations Procurement Savings from Sustainability
Operations Procurement Purchase Order Accuracy
Operations Procurement Supplier Diversity
Operations Procurement Contract Compliance
Operations Procurement Spend Under Management
Operations Project Management Schedule variance (SV)
Operations Project Management Cost variance (CV)
Operations Project Management Time to market (TTM)
Operations Project Management Project budget utilization (PBU)
Operations Project Management Earned value (EV)
Operations Project Management Project success rate
Operations Project Management Customer satisfaction
Operations Project Management Project team productivity
Operations Project Management Risk management effectiveness
Operations Project Management Scope creep
Operations Continuous Improvement/Lean SOverall Equipment Effectiveness (OEE)
Operations Continuous Improvement/Lean SDefects per million opportunities (DPM
Operations Continuous Improvement/Lean SCycle time
Operations Continuous Improvement/Lean SCost of Quality (CoQ)
Operations Continuous Improvement/Lean SFirst Pass Yield (FPY)
Operations Continuous Improvement/Lean SProcess Cycle Efficiency (PCE)
Operations Continuous Improvement/Lean SNet Promoter Score (NPS)
Operations Continuous Improvement/Lean SKaizen events completed
Operations Continuous Improvement/Lean SLean Six Sigma certification rate
Operations Continuous Improvement/Lean SReduction in waste
Operations Business Process Management Process efficiency
Operations Business Process Management Process cycle time
Operations Business Process Management Process quality
Operations Business Process Management Process compliance
Operations Business Process Management Process cost
Operations Business Process Management Process effectiveness
Operations Business Process Management Process visibility
Operations Business Process Management Process innovation
Operations Business Process Management Process scalability
Operations Business Process Management Process automation
Operations Customer service Average Speed of Answer (ASA)
Operations Customer service Average Wait Time (AWT)
Operations Customer service First Contact Resolution (FCR) rate
Operations Customer service Call Center Occupancy Rate
Operations Customer service Customer Satisfaction Score (CSAT)
Operations Customer service Resolution Time
Operations Customer service Net Promoter Score (NPS)
Operations Customer service Service Level Agreement (SLA) compli
Operations Customer service Average Handle Time (AHT)
Operations Customer service Call Abandonment Rate
Product Product Management Customer satisfaction score (CSAT)
Product Product Management Time to market
Product Product Management Product adoption rate
Product Product Management Product usage metrics
Product Product Management Net Promoter Score (NPS)
Product Product Management Churn rate
Product Product Management Revenue growth
Product Product Management Product backlog velocity
Product Product Management Development team satisfaction
Product Product Management Competitive analysis
Product Product Development Development velocity
Product Product Development Time to market
Product Product Development Product adoption rate
Product Product Development Customer satisfaction
Product Product Development Defect rate
Product Product Development Cost per feature
Product Product Development Employee satisfaction
Product Product Development Resource utilization
Product Product Development Agile metrics
Product Product Development Innovation rate
Product Technical Writing Content coverage
Product Technical Writing Customer satisfaction
Product Technical Writing Document update frequency
Product Technical Writing Error rate
Product Technical Writing Feedback response time
Product Technical Writing Page views
Product Technical Writing Readability score
Product Technical Writing Search performance
Product Technical Writing Task completion rate
Product Technical Writing Time to publish
Product Quality Assurance (QA) Test coverage
Product Quality Assurance (QA) Productivity
Product Quality Assurance (QA) Defect density
Product Quality Assurance (QA) Release quality
Product Quality Assurance (QA) Test case efficiency
Product Quality Assurance (QA) Test automation coverage
Product Quality Assurance (QA) Test case coverage
Product Quality Assurance (QA) Customer satisfaction
Product Quality Assurance (QA) Mean time to detect (MTTD)
Product Quality Assurance (QA) Mean time to repair (MTTR)
Product Customer Support Average resolution time
Product Customer Support Upsell/cross-sell opportunities identified
Product Customer Support Customer satisfaction (CSAT) score
Product Customer Support Retention rate
Product Customer Support First response time (FRT)
Product Customer Support Response rate
Product Customer Support Net promoter score (NPS)
Product Customer Support Resolution rate
Product Customer Support Number of customer issues resolved
Product Customer Support Number of tickets or inquiries
Product Product Marketing Market Share
Product Product Marketing Social Media Engagement
Product Product Marketing Customer Acquisition Cost (CAC)
Product Product Marketing Website Traffic
Product Product Marketing Customer Lifetime Value (CLTV)
Product Product Marketing Marketing Qualified Leads (MQLs)
Product Product Marketing Net Promoter Score (NPS)
Product Product Marketing Lead-to-Close Ratio
Product Product Marketing Sales Growth
Product Product Marketing Market Growth
Product Analytics Active Users
Product Analytics User Satisfaction
Product Analytics Conversion Rate
Product Analytics User Retention
Product Analytics Customer Lifetime Value (CLTV)
Product Analytics Time to Market (TTM)
Product Analytics Engagement Rate
Product Analytics Revenue
Product Analytics Net Promoter Score (NPS)
Product Analytics Referral Rate
Product User Research Number of research studies conducted
Product User Research Response rate to user surveys
Product User Research Participant recruitment rate
Product User Research Cost per participant
Product User Research Usability testing success rate
Product User Research Customer retention rate
Product User Research User satisfaction rate
Product User Research Research impact on product decisions
Product User Research Average time to complete research stud
Product User Research Insights dissemination rate
Product User Experience (UX) Design User satisfaction score
Product User Experience (UX) Design Abandonment rate
Product User Experience (UX) Design Task success rate
Product User Experience (UX) Design Time on task
Product User Experience (UX) Design Time to complete a task
Product User Experience (UX) Design NPS (Net Promoter Score)
Product User Experience (UX) Design Error rate
Product User Experience (UX) Design Usability score
Product User Experience (UX) Design Conversion rate
Product User Experience (UX) Design Engagement rate
Research and DevResearch Idea generation rate
Research and DevResearch Commercialization success rate
Research and DevResearch Research quality
Research and DevResearch Intellectual property value
Research and DevResearch Research efficiency
Research and DevResearch Funding success rate
Research and DevResearch Collaboration effectiveness
Research and DevResearch Research output rate
Research and DevResearch Patent application rate
Research and DevResearch Research cost per project
Research and DevDevelopment Time to market
Research and DevDevelopment Release frequency
Research and DevDevelopment Product quality
Research and DevDevelopment Productivity
Research and DevDevelopment Development cost
Research and DevDevelopment Technical debt
Research and DevDevelopment Development efficiency
Research and DevDevelopment Innovation rate
Research and DevDevelopment User satisfaction
Research and DevDevelopment Development capacity
Research and DevEngineering Product Development Time
Research and DevEngineering Customer Satisfaction
Research and DevEngineering Design for Manufacturability (DFM)
Research and DevEngineering Compliance with Standards
Research and DevEngineering Product Cost
Research and DevEngineering Design Review Efficiency
Research and DevEngineering Product Quality
Research and DevEngineering Productivity
Research and DevEngineering Rework/Redesign Rate
Research and DevEngineering Innovation Rate
Research and DevQuality Assurance Customer Satisfaction
Research and DevQuality Assurance Test Coverage
Research and DevQuality Assurance Defect Density
Research and DevQuality Assurance Supplier Quality
Research and DevQuality Assurance First Pass Yield
Research and DevQuality Assurance Return Rate
Research and DevQuality Assurance On-time Delivery
Research and DevQuality Assurance Reject Rate
Research and DevQuality Assurance Productivity
Research and DevQuality Assurance Quality Cost
Research and DevProduct Management Time-to-Market
Research and DevProduct Management Product Development Cycle Time
Research and DevProduct Management Product Revenue
Research and DevProduct Management Product Return Rate
Research and DevProduct Management Customer Acquisition Cost (CAC)
Research and DevProduct Management Product Development Cost
Research and DevProduct Management Customer Lifetime Value (CLTV)
Research and DevProduct Management Net Promoter Score (NPS)
Research and DevProduct Management Market Share
Research and DevProduct Management Product Adoption Rate
Research and DevIntellectual Property Patent application quality
Research and DevIntellectual Property IP valuation
Research and DevIntellectual Property Patent portfolio strength
Research and DevIntellectual Property IP strategy alignment
Research and DevIntellectual Property Patent infringement litigation
Research and DevIntellectual Property IP training
Research and DevIntellectual Property Freedom to operate
Research and DevIntellectual Property Patent maintenance costs
Research and DevIntellectual Property IP licensing revenue
Research and DevIntellectual Property Time-to-file patent applications
Research and DevProject Management Budget adherence
Research and DevProject Management Cycle time
Research and DevProject Management Deliverables completion
Research and DevProject Management Earned value
Research and DevProject Management Issue resolution
Research and DevProject Management Resource utilization
Research and DevProject Management Risk mitigation
Research and DevProject Management Schedule adherence
Research and DevProject Management Stakeholder satisfaction
Research and DevProject Management Team performance
Research and DevAnalytics Data quality
Research and DevAnalytics Data security
Research and DevAnalytics Data utilization rate
Research and DevAnalytics Error rate
Research and DevAnalytics Time-to-insight
Research and DevAnalytics Data accessibility
Research and DevAnalytics Customer satisfaction
Research and DevAnalytics ROI of analytics projects
Research and DevAnalytics Employee productivity
Research and DevAnalytics Predictive accuracy
Research and DevPrototype & Testing Cycle Time
Research and DevPrototype & Testing Test Time
Research and DevPrototype & Testing Defect Rate
Research and DevPrototype & Testing Test Coverage
Research and DevPrototype & Testing Design Revisions
Research and DevPrototype & Testing Prototype Output
Research and DevPrototype & Testing Efficiency
Research and DevPrototype & Testing Prototype Cost
Research and DevPrototype & Testing Failure Rate
Research and DevPrototype & Testing Innovation Index
Research and DevTechnical Writing & DocumentatiDocumentation accuracy rate
Research and DevTechnical Writing & DocumentatiDocument version control
Research and DevTechnical Writing & DocumentatiDocument completion rate
Research and DevTechnical Writing & DocumentatiDocumentation process adherence
Research and DevTechnical Writing & DocumentatiTime to document creation
Research and DevTechnical Writing & DocumentatiDocumentation review cycle time
Research and DevTechnical Writing & DocumentatiCustomer satisfaction score
Research and DevTechnical Writing & DocumentatiKnowledge base usage
Research and DevTechnical Writing & DocumentatiDocument reuse rate
Research and DevTechnical Writing & DocumentatiRevision cycle time
Sales Inside Sales Team Call volume
Sales Inside Sales Team Upsell/cross-sell rate
Sales Inside Sales Team Conversion rate
Sales Inside Sales Team Time to close
Sales Inside Sales Team Sales revenue
Sales Outside Sales Team Annual recurring revenue (ARR)
Sales Outside Sales Team Conversion rate
Sales Outside Sales Team Deal size
Sales Outside Sales Team Gross margin
Sales Outside Sales Team Lead response time
Sales Outside Sales Team Pipeline velocity
Sales Outside Sales Team Sales cycle length
Sales Outside Sales Team Sales quota achievement
Sales Outside Sales Team Sales volume
Sales Outside Sales Team Win rate
Sales Key Account Management TeamSales Growth
Sales Key Account Management TeamCustomer Retention Rate
Sales Key Account Management TeamAverage Order Value (AOV)
Sales Key Account Management TeamSales Pipeline
Sales Key Account Management TeamCustomer Satisfaction Score (CSAT)
Sales Key Account Management TeamWin Rate
Sales Key Account Management TeamUpsell/Cross-Sell Ratio
Sales Key Account Management TeamSales Conversion Rate
Sales Key Account Management TeamMarket Share
Sales Key Account Management TeamTime to Close
Sales Sales Operations Team Sales pipeline velocity
Sales Sales Operations Team Customer acquisition cost (CAC)
Sales Sales Operations Team Sales conversion rate
Sales Sales Operations Team Sales growth rate
Sales Sales Operations Team Sales team productivity
Sales Sales Operations Team Customer retention rate
Sales Sales Operations Team Sales forecast accuracy
Sales Sales Operations Team Average deal size
Sales Sales Operations Team Sales cycle length
Sales Sales Operations Team Lead response time
Sales Sales Enablement Team Sales Training Completion Rate
Sales Sales Enablement Team Sales Content Usage Rate
Sales Sales Enablement Team Sales Content Effectiveness Rate
Sales Sales Enablement Team Sales Enablement Program ROI
Sales Sales Enablement Team Sales Process Compliance Rate
Sales Sales Enablement Team Sales Technology Adoption Rate
Sales Sales Enablement Team Sales Coaching Effectiveness Rate
Sales Sales Enablement Team Sales Performance Improvement Rate
Sales Sales Enablement Team Sales Team Engagement Rate
Sales Sales Enablement Team Sales Forecast Accuracy Rate
Sales Channel Sales Team Channel partner revenue
Sales Channel Sales Team Time to onboard new channel partners
Sales Channel Sales Team Win rate
Sales Channel Sales Team Customer satisfaction score (CSAT)
Sales Channel Sales Team Channel partner performance scorecar
Sales Channel Sales Team Revenue growth
Sales Channel Sales Team Number of active channel partners
Sales Channel Sales Team Average deal size
Sales Channel Sales Team Time to close
Sales Channel Sales Team Lead conversion rate
Sales Sales Development Team Appointments per month
Sales Sales Development Team Time to close
Sales Sales Development Team Conversion rate
Sales Sales Development Team Sales pipeline contribution
Sales Sales Development Team Follow-up speed
Sales Sales Development Team Response rate
Sales Sales Development Team Lead response time
Sales Sales Development Team Qualified leads per month
Sales Sales Development Team Opportunity pipeline
Sales Sales Development Team Outbound calls per day
Sales Customer Success Team Churn rate
Sales Customer Success Team Customer engagement
Sales Customer Success Team Customer lifetime value (CLTV)
Sales Customer Success Team Time to resolution
Sales Customer Success Team Net promoter score (NPS)
Sales Customer Success Team Customer satisfaction (CSAT) score
Sales Customer Success Team Product adoption rate
Sales Customer Success Team Upsell/cross-sell rate
Sales Customer Success Team Response time
Sales Customer Success Team Renewal rate
Sales Business Development Team Conversion Rate
Sales Business Development Team Customer Acquisition Cost (CAC)
Sales Business Development Team Deal Size
Sales Business Development Team Sales Growth
Sales Business Development Team Lead Response Time
Sales Business Development Team Customer Lifetime Value (CLV)
Sales Business Development Team Opportunity Pipeline
Sales Business Development Team Win Rate
Sales Business Development Team Sales Cycle Length
Sales Business Development Team Time to Close
Sales Sales Training and Coaching Te Average time to onboard new sales rep
Sales Sales Training and Coaching Te Sales forecast accuracy
Sales Sales Training and Coaching Te Conversion rate from training to sales
Sales Sales Training and Coaching Te Pipeline value
Sales Sales Training and Coaching Te Sales rep productivity
Sales Sales Training and Coaching Te Number of deals closed
Sales Sales Training and Coaching Te Sales cycle time
Sales Sales Training and Coaching Te Sales revenue growth
Sales Sales Training and Coaching Te Sales rep retention rate
Sales Sales Training and Coaching Te Training effectiveness
Supply Chain Strategic Sourcing Cost savings
Supply Chain Strategic Sourcing Supplier diversity
Supply Chain Strategic Sourcing On-time delivery rate
Supply Chain Strategic Sourcing Quality of goods or services
Supply Chain Strategic Sourcing Supplier performance
Supply Chain Strategic Sourcing Sourcing lead time
Supply Chain Strategic Sourcing Supplier consolidation
Supply Chain Strategic Sourcing Spend under management
Supply Chain Buying Time-to-order
Supply Chain Buying Order accuracy rate
Supply Chain Buying Vendor performance
Supply Chain Buying Order fill rate
Supply Chain Buying Cost per order
Supply Chain Buying Inventory accuracy
Supply Chain Buying Stock-out rate
Supply Chain Buying Cost savings
Supply Chain Buying Contract compliance rate
Supply Chain Buying Supplier diversity
Supply Chain Inventory Management Inventory turnover rate
Supply Chain Inventory Management Stockout rate
Supply Chain Inventory Management Carrying cost of inventory
Supply Chain Inventory Management Order lead time
Supply Chain Inventory Management Order accuracy rate
Supply Chain Inventory Management Inventory Accuracy
Supply Chain Inventory Management Days of Inventory
Supply Chain Inventory Management Fill Rate
Supply Chain Logistics/Transportation On-time delivery rate
Supply Chain Logistics/Transportation Transportation cost per unit
Supply Chain Logistics/Transportation Shipment lead time
Supply Chain Logistics/Transportation Average miles per gallon (MPG) of fleet
Supply Chain Logistics/Transportation Customer satisfaction with delivery
Supply Chain Warehousing/Distribution Inventory accuracy rate
Supply Chain Warehousing/Distribution Order fill rate
Supply Chain Warehousing/Distribution Order cycle time
Supply Chain Warehousing/Distribution Perfect order rate
Supply Chain Warehousing/Distribution Warehouse capacity utilization
Supply Chain Production Planning and SchedulProduction Schedule Attainment
Supply Chain Production Planning and SchedulProduction Cycle Time
Supply Chain Production Planning and SchedulInventory Turnover
Supply Chain Production Planning and SchedulCapacity Utilization
Supply Chain Production Planning and SchedulSchedule Adherence
Supply Chain Supplier Relationship ManagemeSupplier lead time
Supply Chain Supplier Relationship ManagemeCost savings through negotiations
Supply Chain Supplier Relationship ManagemeSupplier quality rating
Supply Chain Supplier Relationship ManagemeSupplier diversity spend
Supply Chain Supplier Relationship ManagemeContract compliance rate
Supply Chain Supplier Relationship ManagemeOn-time delivery rate
Supply Chain Supplier Relationship ManagemeSupplier performance scorecard
Supply Chain Supplier Relationship ManagemeSupplier development initiatives
Supply Chain Supplier Relationship ManagemeSupply chain risk management
Supply Chain Supplier Relationship ManagemeCost of goods sold (COGS)
Supply Chain Quality Control/Assurance First Pass Yield (FPY)
Supply Chain Quality Control/Assurance Defect Rate
Supply Chain Quality Control/Assurance Customer Complaints
Supply Chain Quality Control/Assurance On-Time Delivery
Supply Chain Quality Control/Assurance Cost of Quality
Supply Chain Quality Control/Assurance Production Downtime
Supply Chain Quality Control/Assurance Supplier Quality
Supply Chain Quality Control/Assurance Time to Detect and Resolve Quality Iss
Supply Chain Quality Control/Assurance Yield Improvement
Supply Chain Quality Control/Assurance Inspection Efficiency
Supply Chain Sustainability and Corporate SociCarbon emissions reduction
Supply Chain Sustainability and Corporate SociSupplier sustainability performance
Supply Chain Sustainability and Corporate SociWaste reduction
Supply Chain Sustainability and Corporate SociSocial impact
Supply Chain Sustainability and Corporate SociSustainable sourcing
Supply Chain Sustainability and Corporate SociDocumentation accuracy rate
Supply Chain Sustainability and Corporate SociCustomer satisfaction score
Supply Chain Sustainability and Corporate SociRevision cycle time
Supply Chain Sustainability and Corporate SociKnowledge base usage
Supply Chain Sustainability and Corporate SociDocument version control
Data Big Data Team Data accuracy rate
Data Big Data Team Data completeness rate
Data Big Data Team Data processing time
Data Big Data Team Data quality score
Data Big Data Team Data usage rate
Data Big Data Team Number of data sources
Data Big Data Team Data storage capacity
Data Big Data Team Data visualization and reporting
Data Big Data Team Machine learning model accuracy
Data Big Data Team Return on investment (ROI)
Data Data Quality Team Accuracy rate
Data Data Quality Team Validity rate
Data Data Quality Team Data completeness
Data Data Quality Team Timeliness
Data Data Quality Team Data consistency
Data Data Quality Team Response time
Data Data Quality Team Data integrity
Data Data Quality Team Duplicate rate
Data Data Quality Team Data profiling
Data Data Quality Team Data quality index
Data Data Security Team Data Breaches
Data Data Security Team Data Loss Prevention
Data Data Security Team Encryption Usage
Data Data Security Team Incident Response Time
Data Data Security Team Malware Infections
Data Data Security Team Patching Cadence
Data Data Security Team Phishing Susceptibility
Data Data Security Team Security Awareness Training Completio
Data Data Security Team Vulnerability Scans
Data Data Security Team Zero-day Exploits
Data Database Administration Team Backup success rate
Data Database Administration Team Database uptime
Data Database Administration Team Database response time
Data Database Administration Team Error rate
Data Database Administration Team Growth rate
Data Database Administration Team Maintenance completion rate
Data Database Administration Team Query optimization rate
Data Database Administration Team Recovery time objective (RTO)
Data Database Administration Team Security compliance
Data Database Administration Team User satisfaction
Data Business Intelligence Team Data accuracy rate
Data Business Intelligence Team Data completeness rate
Data Business Intelligence Team Data consistency rate
Data Business Intelligence Team Dashboard adoption rate
Data Business Intelligence Team Query response time
Data Business Intelligence Team Report delivery time
Data Business Intelligence Team Report generation time
Data Business Intelligence Team Self-service usage rate
Data Business Intelligence Team User satisfaction rate
Data Business Intelligence Team Visualization adoption rate
Data Data Visualization Team Average time to create and publish a ne
Data Data Visualization Team Time on page
Data Data Visualization Team Click-through rates (CTR)
Data Data Visualization Team Visualization usage rates
Data Data Visualization Team Completion rates
Data Data Visualization Team Share rates
Data Data Visualization Team Data accuracy rates
Data Data Visualization Team Response time
Data Data Visualization Team Error rates
Data Data Visualization Team Interactive element usage
Data Data Science Team Accuracy rate
Data Data Science Team Visualization effectiveness
Data Data Science Team Customer retention
Data Data Science Team Time to insights
Data Data Science Team Data quality score
Data Data Science Team ROI of data science projects
Data Data Science Team Model building efficiency
Data Data Science Team Project completion rate
Data Data Science Team Model performance improvement
Data Data Science Team New data sources
Data Data Governance Team Data accuracy rate
Data Data Governance Team User satisfaction rate
Data Data Governance Team Data compliance rate
Data Data Governance Team Timeliness of data delivery
Data Data Governance Team Data quality score
Data Data Governance Team Policy adoption rate
Data Data Governance Team Data lineage completeness
Data Data Governance Team Data value realization
Data Data Governance Team Data security incidents
Data Data Governance Team Data usage frequency
Data Data Engineering Team Data quality index
Data Data Engineering Team Unprocessed data backlog
Data Data Engineering Team Data processing time
Data Data Engineering Team System availability
Data Data Engineering Team Data storage capacity
Data Data Engineering Team Resource utilization
Data Data Engineering Team Data throughput
Data Data Engineering Team Query response time
Data Data Engineering Team ETL job success rate
Data Data Engineering Team Infrastructure uptime
Data Data Analytics Team Average time to complete data analysis
Data Data Analytics Team Business impact of analytics projects
Data Data Analytics Team Data accuracy rate
Data Data Analytics Team Data accessibility
Data Data Analytics Team Data visualization quality
Data Data Analytics Team Number of data sources used
Data Data Analytics Team Number of insights generated
Data Data Analytics Team Percentage of projects completed on ti
Data Data Analytics Team Predictive accuracy rate
Data Data Analytics Team Staff retention rate
Description
The average number of days it takes for a company to collect payment from its customers. A lower DSO is generally better, as
The percentage of customers who are overdue on their payments. A lower delinquency rate is generally better, as it indicates th
The percentage of accounts that are written off as uncollectible. A lower write-off rate is generally better, as it indicates that the
The efficiency of the collection process, including the number of collection calls made per hour and the number of payments co
The accuracy with which the AR department applies payments to customer accounts. A high level of accuracy is generally bette
The level of satisfaction that customers have with the billing and payment process. A high level of customer satisfaction is gene
The number of billing or payment disputes that are successfully resolved by the AR department. A higher number of disputes re
The average length of time it takes for the AR department to process customer requests (e.g., requests for copies of invoices o
The number of accounts that are overdue on their payments. A lower number of overdue accounts is generally better, as it indic
The distribution of accounts receivable by the length of time they have been outstanding. A lower percentage of aging accounts
The average number of days it takes for a company to pay its bills. A higher DPO is generally better, as it indicates that the AP
The percentage of payments that are made accurately, without errors or discrepancies. A high level of payment accuracy is gen
The volume of invoices that the AP department processes on a monthly basis. A higher number of invoices processed is gener
The average length of time it takes for the AP department to process an invoice from receipt to payment. A shorter invoice proc
The number of billing or payment disputes that are successfully resolved by the AP department. A higher number of disputes re
The level of satisfaction that suppliers have with the billing and payment process. A high level of vendor satisfaction is generally
The percentage of payments that are made electronically (e.g., via ACH or wire transfer) rather than by check. A higher percen
The percentage of payments that are made on time, without incurring late fees or damaging relationships with suppliers. A high
The number of accounts that are overdue on their payments. A lower number of overdue accounts is generally better, as it indic
The distribution of accounts payable by the length of time they have been outstanding. A lower percentage of aging accounts is
The amount of cash that the company has on hand at any given time. A healthy cash balance is generally better, as it indicates
The length of time it takes for a company to convert its raw materials or inventory into cash. A shorter cash conversion cycle is
The balance between a company's debt and equity financing. A lower debt-to-equity ratio is generally better, as it indicates that
A company's ability to pay its interest expenses on its outstanding debt. A higher interest coverage ratio is generally better, as i
The creditworthiness of a company, as assessed by a credit rating agency. A higher credit rating is generally better, as it indica
The profit or loss generated from an investment, expressed as a percentage of the investment made. A higher ROI is generally
The movement of cash into and out of a company. A healthy cash flow is generally better, as it indicates that the treasury depa
The efficiency of the treasury department in managing the company's financial resources, including the use of cash manageme
The risk that the value of a company's assets or liabilities will be affected by changes in exchange rates. A lower level of foreign
The risk that a company will be unable to meet its financial obligations to its counterparties (e.g., suppliers, creditors, lenders). A
The accuracy of the company's budgeting process, including the extent to which actual results align with budgeted expectations
The difference between actual results and budgeted or forecasted expectations. A lower variance is generally better, as it indica
The profit or loss generated from an investment, expressed as a percentage of the investment made. A higher ROI is generally
The present value of a series of future cash flows, taking into account the time value of money. A higher NPV is generally bette
The rate of return that is expected to be earned on an investment. A higher IRR is generally better, as it indicates that an invest
The balance between a company's debt and equity financing. A lower debt-to-equity ratio is generally better, as it indicates that
A company's ability to pay its interest expenses on its outstanding debt. A higher interest coverage ratio is generally better, as i
The creditworthiness of a company, as assessed by a credit rating agency. A higher credit rating is generally better, as it indica
A company's ability to meet its short-term financial obligations. A higher level of liquidity is generally better, as it indicates that th
The movement of cash into and out of a company. A healthy cash flow is generally better, as it indicates that the FP&A departm
The effectiveness of the company's tax risk management strategies. It helps identify potential tax risks and develop strategies t
The level of employee engagement within the tax function. It helps ensure that the tax department is staffed with motivated and
The efficiency of the tax department in meeting its objectives. It helps identify opportunities to improve processes and procedur
The company's compliance with state and local tax laws. It helps ensure compliance with tax laws and minimizes the risk of pen
The company's compliance with transfer pricing rules, which govern the pricing of transactions between related entities. It helps
The accuracy of the company's income tax provision. It helps ensure that the company's financial statements reflect the correct
The amount of tax savings achieved through tax planning strategies. It helps identify opportunities to reduce the company's tax
The percentage of tax returns filed on time and accurately. It helps ensure compliance with tax laws and minimizes the risk of p
The company's total income tax expense as a percentage of its pre-tax income. It provides insight into how well the company is
The success rate of the company's defense against tax audits. It helps ensure compliance with tax laws and minimizes the risk
The satisfaction of stakeholders with the internal audit function. It helps ensure that the internal audit function is meeting the ne
The effectiveness of the internal audit team's risk assessment process. It helps ensure that audits are focused on the areas of g
The effectiveness of the internal audit team's compliance monitoring activities. It helps ensure that the company is compliant wi
The competency of the internal audit team. It helps ensure that the team has the necessary skills and knowledge to perform au
The utilization of resources within the internal audit team. It helps ensure that resources are used efficiently and effectively.
The average time taken to complete an audit. It helps ensure that audits are completed in a timely manner and that audit finding
The quality of audit work performed by the internal audit team. It helps ensure that audit work is of a high standard and that aud
The impact of internal audits on the company. It helps ensure that internal audits are adding value to the company and contribu
The percentage of the company's operations that have been audited within a specified period. It helps ensure that all significan
The rate at which audit findings are closed out. It helps ensure that audit findings are addressed promptly and that remedial act
ROA is a measure of how effectively the company is using its assets to generate returns for investors. It is calculated by dividin
The performance of the company's share price over time. It is an important KPI for investors and helps to evaluate the company
The rate at which the company's revenue is growing year over year. It helps investors understand the company's growth potent
ROI is a measure of how effectively the company is using its resources to generate returns for investors. It is calculated by divid
The perception of investors and analysts about the company's financial performance and future prospects. It is an important KP
EPS is a measure of the company's profitability and is a key metric used by investors to evaluate a company's financial perform
The percentage return on investment that a company pays out in the form of dividends. It is an important KPI for income-oriente
The amount of debt that the company has relative to its equity. It is an important KPI for investors who are concerned about the
The amount of cash that the company generates from its operations. It is an important KPI for investors who are concerned abo
The number of analysts who cover the company and issue reports on its performance. It is an important KPI for the investor rel
The amount of capital a company has relative to its risk-weighted assets. It is an important KPI for risk management, as it helps
The likelihood that a borrower will default on a loan or debt obligation. It is an important KPI for risk management, as it helps to
The risk of not being able to meet short-term cash needs. It is an important KPI for risk management, as it helps to ensure that
The potential losses that may arise from changes in market conditions, such as interest rates or exchange rates. It is an importa
The potential losses that may arise from inadequate or failed internal processes, systems, or people. It is an important KPI for r
The return that a company generates on its invested capital, adjusted for the level of risk involved. It is an important KPI for risk
This involves simulating hypothetical scenarios to assess the potential impact of adverse events on the company's financial per
The potential loss in value of the company's portfolio over a given time period, based on statistical models and assumptions. It
The risk of changes in the price or value of a security or portfolio due to volatility in the underlying market. It is an important KPI
The average cost of the company's capital, taking into account the relative weight of each source of capital. It is an important K
The average number of days it takes for the company to collect payment from customers after a sale has been made. A lower D
The percentage of outstanding receivables that are collected within a certain time period. It is a good indicator of the efficiency
The percentage of accounts that have become uncollectible and have to be written off as bad debt. A lower percentage indicate
This report shows the breakdown of outstanding receivables by age bracket, typically in 30-day increments. It helps identify del
The average number of days that an account is delinquent before payment is received. A lower ADD indicates more effective c
The percentage of outstanding receivables that are more than 90 days past due. A higher percentage could indicate a need for
The average number of days it takes for customers to pay their invoices. A lower APD indicates better credit and collections ma
The percentage of total sales that are generated by the company's largest customers. A higher concentration increases credit r
The percentage of orders that are approved within the customers' credit limits. A higher compliance rate indicates better credit r
The average time it takes to resolve customer disputes. A shorter time frame indicates more efficient credit and collections man
The uptime and accessibility of financial systems to users. It measures the percentage of time that financial systems are availab
The accuracy of data within financial systems. It measures the percentage of data that is accurate and error-free.
The time it takes to process financial transactions within financial systems. It measures the average time it takes for financial tra
The adoption rate of financial systems by end-users. It measures the percentage of end-users who are using financial systems
The time it takes for help desk tickets related to financial systems to be resolved. It measures the average time it takes for help
The number of times financial systems experience downtime or become unavailable. It measures the total number of times fina
The time it takes for financial systems to respond to user requests. It measures the average time it takes for financial systems t
The effectiveness of financial systems security measures. It measures the percentage of security incidents related to financial s
User satisfaction with financial systems. It measures the percentage of users who are satisfied with financial systems and the o
The efficiency of financial systems workflows. It measures the percentage of workflows that are completed within the expected
The average time taken to negotiate and finalize a contract, from initial request to final signature. A shorter cycle time indicates
The level of satisfaction among internal stakeholders with the services provided by the Contracts and Commercial Law Group,
The percentage of contracts that are compliant with legal and regulatory requirements, as well as internal policies and guideline
The average time taken by the Contracts and Commercial Law Group to respond to contract-related inquiries or requests for le
The total value of contracts negotiated and finalized by the Contracts and Commercial Law Group, which can be used to demon
The percentage of contract negotiations that result in a successful outcome, such as reaching mutually beneficial terms or reso
The percentage of contracts that are renewed when they expire, which can be an indication of customer satisfaction and the eff
The number of lawsuits or legal disputes that are avoided due to effective contract negotiation and management by the Contrac
The amount of cost savings achieved through contract negotiation and management, such as negotiating lower prices or reduc
The number of legal risks identified and managed by the Contracts and Commercial Law Group, which can be used to demons
The percentage of employees who have completed required compliance training programs.
The legal costs associated with compliance-related issues, including litigation, fines, and penalties.
The time it takes to investigate and resolve compliance-related issues.
The number of retaliation claims filed by whistleblowers against the company.
The organization's compliance with relevant laws and regulations.
The percentage of third-party vendors and partners that have undergone due diligence checks.
The usage of the company's ethics hotline to report potential violations of policies, laws, or regulations.
The percentage of audits conducted on time to ensure compliance with regulatory requirements.
The company's compliance with data protection laws and regulations.
The time it takes to review and update company policies and procedures to ensure compliance with laws and regulations.
The percentage of compliance with labor laws and regulations, including minimum wage, overtime, and other employment-relat
The number of workplace accidents and injuries and ensures the Employment Law Group's compliance with workplace safety r
E progress of the organization in terms of diversity and inclusion within the workforce and ensures the company's commitment
The investment in training and development programs for employees and ensures the Employment Law Group's commitment to
Employee satisfaction and engagement levels with the company's policies and practices, including job security, workplace safe
The time taken to fill vacancies in the company and ensures the Employment Law Group's efficient handling of the hiring proce
The number of employees who leave the company over a period and helps identify issues with employee retention.
The number of harassment and discrimination complaints filed by employees and helps identify patterns of harassment or discr
The company's compliance with EEO laws and regulations, including affirmative action programs, anti-discrimination policies, a
The time taken by the Employment Law Group to resolve employee grievances, including complaints of harassment, discrimina
The percentage of employees who comply with the company's ethics policies and procedures.
The level of employee satisfaction with the services provided by the Ethics and Risk Management Group.
The percentage of risk assessments completed by the Ethics and Risk Management Group.
The effectiveness of the Ethics and Risk Management Group in mitigating risks.
The percentage of employees who have completed the company's ethics training.
The level of awareness of the company's ethics policies and procedures among employees.
The number of whistleblowers who report incidents or suspected incidents of unethical behavior.
The effectiveness of the Ethics and Risk Management Group in identifying, assessing, and mitigating risks.
The time taken by the Ethics and Risk Management Group to respond to incidents or suspected incidents of unethical behavior
The number of ethics violations reported and investigated by the Ethics and Risk Management Group.
The number of patents filed by the company during a given period of time. It can be an indicator of the company's innovation an
The estimated value of the company's intellectual property portfolio, including patents, trademarks, and copyrights. It can be an
The percentage of patent applications that are accepted by the relevant patent office. It can indicate the quality of the company
The number of copyright registrations filed by the company during a given period of time. It can be an indicator of the company'
The amount of time it takes for a patent application to be granted. It can be an indicator of the efficiency and effectiveness of th
The number of trademark infringement cases filed by the company during a given period of time. It can be an indicator of the co
The costs associated with maintaining the company's patent portfolio, including fees for renewals and annuities. It can be an in
The percentage of trademark registration applications that are successful. It can indicate the quality of the company's trademar
The number of patent infringement cases filed by the company during a given period of time. It can be an indicator of the comp
The revenue generated by licensing the company's patents to third parties. It can be an indicator of the IP group's ability to mon
The degree to which the company complies with various international trade regulations.
The percentage of international legal disputes resolved through alternative dispute resolution mechanisms, such as arbitration o
The amount of cost savings resulting from effective global legal management practices.
The average time it takes to complete contracts for cross-border transactions.
The average time it takes to resolve cross-border legal disputes.
The degree to which the International Law Group has reduced legal risks associated with the company's global operations.
The average legal spend per matter for international legal matters.
The quality of legal advice provided by the International Law Group.
The number of legal matters resolved by the International Law Group.
The percentage of international legal matters resolved in-house versus outsourced to external law firms.
The average time it takes for the Litigation and Dispute Resolution Group to resolve a legal case. A shorter time indicates a mo
The actual expenses of the Litigation and Dispute Resolution Group compared to the budgeted expenses. A lower variance bet
The cost incurred by the company for each case handled by the Litigation and Dispute Resolution Group. A lower cost per case
The satisfaction of employees within the Litigation and Dispute Resolution Group. Higher employee satisfaction indicates better
The number of cases handled by the Litigation and Dispute Resolution Group over a period of time. A higher number of cases i
The analysis of case outcomes in terms of legal precedent, damages, settlements, and other factors. This analysis helps to imp
The percentage of cases that are successfully resolved in favor of the company. A higher success rate indicates better legal sk
The percentage of cases where the company is found to be in compliance with laws and regulations. A higher compliance rate
The percentage of cases that are settled out of court. A higher settlement rate indicates better negotiation skills and possibly co
The time it takes to close a case from the time it is opened. A shorter time indicates a more efficient process.
The number of successful mergers or acquisitions that the M&A group has closed within a specific time frame.
The satisfaction of customers with the products or services offered after an acquisition. It helps to determine if the M&A group is
The percentage of due diligence completed by the M&A group during the M&A process. It helps to determine if the team is effic
The satisfaction of employees who have been involved in the M&A process. It helps to determine if the M&A group is effectively
The average time it takes for the M&A group to complete a deal. It helps to determine if the team is efficient in closing deals.
The success rate of M&A deals that the group has pursued. It helps to determine if the team is effective in selecting the right op
The success rate of integrating acquired companies into the existing business. It helps to determine if the M&A group is effectiv
The financial return on investment from M&A activities. It helps to determine if the M&A group is generating a positive return for
The cost savings achieved through the M&A process, such as reducing redundancies or consolidating operations. It helps to de
The number of deals that the M&A group has in the pipeline, waiting to be closed. It helps to determine if the team is actively pu
The percentage of leases renewed or extended by the Real Estate and Environmental Law Group.
The average time taken by the Real Estate and Environmental Law Group to close a real estate deal.
The number of successful real estate acquisitions completed by the Real Estate and Environmental Law Group.
The extent to which the Real Estate and Environmental Law Group is able to ensure compliance with environmental regulations
The reduction in environmental incidents as a result of the Real Estate and Environmental Law Group's efforts.
The growth in the company's real estate portfolio as a result of the Real Estate and Environmental Law Group's efforts.
The satisfaction of internal and external customers with the Real Estate and Environmental Law Group's services.
The extent to which the Real Estate and Environmental Law Group is able to reduce real estate costs for the company.
The percentage of real estate contracts that are compliant with legal requirements as overseen by the Real Estate and Environ
The success rate of the Real Estate and Environmental Law Group in resolving environmental disputes in favor of the company
The percentage of regulatory compliance achieved by the company.
The percentage of regulatory risk assessments completed on time.
The percentage of regulatory audits passed by the company.
The number of engagements with government officials or organizations per month.
The ability to implement regulatory changes quickly and efficiently.
The average time taken to resolve regulatory issues.
The total amount of fines and penalties incurred due to regulatory non-compliance.
The percentage of employees who complete mandatory regulatory training.
The number of successful advocacy initiatives undertaken by the company.
The satisfaction of regulatory stakeholders, such as government officials and regulatory bodies, with the company's regulatory c
The percentage of employees who leave the company over a given period of time. A lower turnover rate is generally better, as
The average length of time it takes to fill an open position within the company. A shorter time-to-fill is generally better, as it indic
The percentage of employees who complete required training programs. A higher completion rate is generally better, as it indic
The level of satisfaction that employees have with their job and the company. A higher level of employee satisfaction is general
The extent to which the company's workforce represents a diverse range of backgrounds and experiences. A higher level of div
The percentage of employees who remain with the company over a given period of time. A higher retention rate is generally be
The efficiency of the recruitment process, including the number of candidates interviewed per open position and the cost per hir
The extent to which employees are punctual and present at work as required. A high level of time and attendance is generally b
The effectiveness of the company's performance management processes, including goal-setting, feedback, and employee deve
The extent to which employees are taking advantage of the company's benefits offerings. A high level of benefits utilization is g
The percentage of employees who are absent due to illness or injury.
The percentage of employees who participate in health and wellness programs.
The amount of money saved on healthcare costs as a result of wellness programs.
The percentage of employees who utilize mental health support services.
The reduction in the prevalence of preventable health conditions, such as smoking or obesity.
The financial return on investment of wellness programs.
The reduction in employee stress levels as a result of wellness programs.
The percentage of key positions with identified successors.
The percentage of employees who leave the company.
The effectiveness of programs and initiatives aimed at promoting work-life balance among employees.
The distribution of employee performance ratings across the organization.
The percentage of employees who achieved their performance goals.
The percentage of high-potential employees who are identified and developed.
The percentage of leadership positions filled internally.
The effectiveness of managers in coaching and developing their direct reports.
The percentage of employees who successfully complete performance improvement plans.
The percentage of employees who receive a timely and complete performance review.
The percentage of key positions with identified successors.
The percentage of internal hires for open positions.
The percentage of employees who participate in training and development programs.
The percentage of employees who leave the organization voluntarily or involuntarily.
The diversity of the workforce across various dimensions such as gender, race, ethnicity, etc.
The level of employee engagement and satisfaction within the organization.
The accuracy of HR data and the extent to which it can be relied upon for decision-making.
The completeness of HR data and the extent to which it covers all relevant aspects of the workforce.
The timeliness of HR data and the extent to which it is available in a timely manner for decision-making.
The extent to which HR data is used for decision-making and the impact it has on business outcomes.
The effectiveness of the recruitment process, such as time to fill, cost per hire, and quality of hires.
The effectiveness of retention strategies, such as turnover rate, employee satisfaction, and promotion rates.
The extent to which the organization has the necessary skills and competencies to achieve business objectives and identifies a
The amount of time the HRIS/HRMS is available to users. It is important to ensure that the system is up and running as much a
The percentage of employees who are using the HRIS/HRMS system. A low adoption rate can indicate that the system is not u
The accuracy of data stored in the HRIS/HRMS system. Accurate data is critical for making informed HR decisions.
The time it takes to resolve system issues reported by users. A shorter time to resolve issues can help ensure that the system i
The percentage of employees who are using self-service features in the HRIS/HRMS system. Higher utilization rates can indica
The percentage of employees who have completed required training on the HRIS/HRMS system. Ensuring that employees are
The time it takes for the HRIS/HRMS system to respond to user requests. A faster response time can improve user satisfaction
The percentage of HR systems that are integrated with the HRIS/HRMS system. A higher integration rate can help reduce man
The level of security for the HRIS/HRMS system, including data privacy, access controls, and system vulnerabilities. It is import
The cost savings achieved through automation of HR processes using the HRIS/HRMS system. Automation can help reduce m
The percentage of employees who have completed required training programs.
The effectiveness of the training programs by measuring employee performance before and after the training.
Employee satisfaction with the quality, relevance, and delivery of training programs.
The time it takes for an employee to become proficient in their role after completing the required training.
The percentage of employees who stay with the company after completing training programs.
The amount of money allocated to learning and development programs.
The cost incurred per employee for training.
The return on investment of learning and development programs by comparing the costs incurred with the benefits derived.
The level of satisfaction of managers with the performance of their direct reports after completing training programs.
The skills gaps in the workforce and identifies the training needs to bridge those gaps.
The diversity of the workforce and can be calculated by dividing the number of employees from diverse backgrounds by the tota
The percentage of employees who have completed DEI training programs, which can help to promote awareness and sensitivit
The diversity of the company's leadership, such as the board of directors or executive team, and can help ensure that diverse v
The percentage of diverse employees who stay with the company over a period of time, which can indicate how effective the co
Employee sentiment towards the company's DEI initiatives, such as whether they feel valued and supported, and can provide v
The percentage of employees who leave the organization voluntarily or involuntarily within a specified time period, indicating th
Employee satisfaction with job responsibilities, work environment, compensation, benefits, and career development opportunitie
The time taken to resolve employee grievances or complaints, indicating the efficiency of the employee relations process.
The number of harassment and discrimination complaints reported and resolved, indicating the effectiveness of employee relat
The number of workplace injuries or accidents per 100 employees, indicating the effectiveness of safety protocols and employe
The total cost of compensation for all employees, including salaries, bonuses, benefits, and any other incentives or rewards.
The percentage of eligible employees who participate in the company's benefits programs, such as health insurance, retiremen
The percentage of top-performing employees who leave the company over a given period. A high turnover rate among high per
The percentage of the company's total payroll that is spent on employee benefits. This can help the company determine whethe
The level of satisfaction that employees have with their compensation and benefits packages. This can be measured through s
The number of days it takes to fill a position from the time it was opened to the time the candidate accepts the offer.
The total cost of hiring a new employee, including recruitment fees, advertising, and other associated expenses.
The performance and retention rate of newly hired employees, providing insight into the effectiveness of the recruiting process.
The number of applicants required to fill a position, providing insight into the efficiency of the recruiting process.
The effectiveness of various recruiting channels, such as job boards, social media, employee referrals, etc., in attracting qualifie
The percentage of job offers that are accepted by candidates, providing insight into the attractiveness of the company's offers a
This includes metrics such as the percentage of diverse candidates in the hiring pool, the percentage of diverse candidates who
The time it takes for a new employee to become fully productive in their role, providing insight into the effectiveness of the onbo
The satisfaction of candidates with the recruitment process, providing insight into the effectiveness of the employer branding an
The satisfaction of hiring managers with the recruiting process, providing insight into the effectiveness of the recruiting team in
The frequency of security breaches on the company's network. A low breach rate indicates strong security measures and a low
The time it takes to respond to and resolve security incidents, such as malware outbreaks or data breaches. A shorter response
The percentage of employees who are following the company's security policies, such as regularly updating their passwords an
The percentage of employees who have completed required security training, such as data protection or cybersecurity awarene
The percentage of security risk assessments that are completed on time. Regular risk assessments are important for identifying
The speed and effectiveness of deploying security patches to fix vulnerabilities in the company's systems. A high deployment ra
The percentage of security audits that the company passes. A high pass rate indicates strong security controls and compliance
The percentage of the security budget that is used effectively, including the cost-effectiveness of security measures and the ret
The effectiveness of user account management, including the percentage of inactive accounts that are deactivated and the per
The effectiveness of data loss prevention measures, including the percentage of data loss incidents that are prevented and the
The percentage of time that the company's network is available for use. A high availability rate indicates reliable and stable netw
The speed and efficiency of the company's network, including factors such as response time and data transfer rates.
The effectiveness of the company's network security measures, including the frequency of security breaches and the speed of
The percentage of the company's network capacity that is being used at any given time. A high utilization rate may indicate a n
The percentage of network configurations that are accurate and complete, with no errors or missing information. A high accurac
The time it takes to diagnose and fix issues with the company's network. A shorter troubleshooting time indicates more efficient
The accuracy and completeness of the company's documentation for its network, including diagrams, configuration details, and
The time it takes to upgrade the company's network, including installing new hardware or software. A shorter upgrade time indic
The percentage of the networking budget that is used effectively, including the cost-effectiveness of networking investments an
The overall performance of the company's networking vendors, including factors such as delivery speed, quality of products or
The percentage of time that the company's systems are available for use. A high availability rate indicates reliable and stable sy
The speed and efficiency of the company's systems, including factors such as response time and data processing rates.
The effectiveness of the company's system security measures, including the frequency of security breaches and the speed of re
The percentage of the company's system capacity that is being used at any given time. A high utilization rate may indicate a ne
The percentage of system configurations that are accurate and complete, with no errors or missing information. A high accurac
The time it takes to diagnose and fix issues with the company's systems. A shorter troubleshooting time indicates more efficien
The accuracy and completeness of the company's documentation for its systems, including configuration details and maintenan
The time it takes to upgrade the company's systems, including installing new hardware or software. A shorter upgrade time indi
The percentage of the system administration budget that is used effectively, including the cost-effectiveness of system investm
The overall performance of the company's system vendors, including factors such as delivery speed, quality of products or serv
The time it takes for the application development team to complete a software development project. The shorter the cycle time,
The number of defects in the software development process. A lower defect density indicates a higher quality product.
The availability of the applications developed and maintained by the team. High application uptime indicates that the team is pr
The time it takes to resolve issues with the applications. The shorter the time to resolution, the better the team is at addressing
How satisfied users are with the applications developed and maintained by the team. High user satisfaction indicates that the te
The percentage of data that is accurate and error-free. It reflects the quality of the data and the effectiveness of data managem
The percentage of data that is complete and not missing any critical information. It helps ensure that data is reliable and can be
The time it takes to process data from different sources and make it available for analysis. It helps identify bottlenecks and ineff
The overall quality of data by assessing factors such as accuracy, completeness, consistency, and timeliness. It provides an ov
The percentage of data that is being used for analysis and decision-making. It helps identify areas where data is underutilized a
The time it takes to identify and resolve data issues. It helps ensure that data is reliable and available when needed.
The percentage of data that is governed by policies and procedures. It helps ensure that data is managed effectively and in com
The time it takes to retrieve data in response to queries from users. It helps ensure that data is available in a timely manner to s
The percentage of users who are actively using data analytics tools and platforms. It helps identify areas where user training an
The amount of data that is processed and stored in the data management system. It helps identify trends in data growth and ca
The percentage of projects that comply with the company's enterprise architecture standards and guidelines. A high compliance
The level of maturity of the company's business capabilities, which are supported by technology solutions. A higher maturity lev
The percentage of projects that have been completed according to the enterprise architecture roadmap. A high completion rate
The extent to which technology solutions are standardized across the organization. A high degree of standardization can lead t
The level of innovation in technology solutions developed by the enterprise architecture group. A high innovation index can indi
The percentage of compliance requirements met by the organization, including legal and regulatory obligations, internal policies
The average time taken by the IT Governance and Compliance team to respond to and resolve incidents related to security and
The number of audit findings related to IT governance and compliance, indicating the effectiveness of internal controls and proc
The percentage of critical systems and processes that have undergone a risk assessment to identify potential vulnerabilities an
The effectiveness of training and awareness programs designed to educate employees about IT governance and compliance p
The average time it takes for IT Service Management to resolve incidents reported by users. A lower resolution time indicates th
The percentage of time that IT services are available to users. Higher availability indicates that IT is able to provide uninterrupte
The satisfaction of users with IT services. This can be measured through surveys or other feedback mechanisms. A higher sati
The percentage of incidents that are resolved during the initial call or contact with IT. A higher first call resolution rate indicates
The average time between service failures. A higher MTBF indicates that IT services are reliable and require less frequent main
The number of defects found in software development per thousand lines of code. It provides insight into the quality of the code
The time it takes to complete a development cycle, from the initial requirements gathering to the release of the finished product
The percentage of code covered by automated tests. It helps ensure that software changes are tested thoroughly and can prov
The time it takes to resolve defects found during testing. It provides insight into the team's ability to address issues quickly and
Customer satisfaction with the quality of the software product. It provides insight into the success of the development process in
The percentage of support tickets or calls resolved on the first contact with the user.
The average time it takes to resolve a support ticket or call, from initial contact to resolution.
The satisfaction of users with the support and training services provided.
The number of training sessions provided to users, which indicates the level of user adoption and engagement.
The accuracy of the information provided in the knowledgebase, which is used to support users with self-service options.
The cost of acquiring a customer through marketing efforts. A lower CPA is generally better, as it indicates that the marketing o
The profit or loss generated from a marketing campaign, expressed as a percentage of the investment made. A higher ROI is g
The total value that a customer is expected to bring to a business over the course of their relationship with the company. A high
The percentage of website visitors or leads that convert into customers. A higher conversion rate is generally better, as it indica
The number of visitors to a website or landing page. A higher traffic volume is generally better, as it indicates that the marketing
The level of interaction that a marketing campaign or piece of content is able to generate (e.g., likes, comments, shares). A high
The number of leads (potential customers) that are generated through marketing efforts. A higher volume of leads is generally b
The extent to which a brand is recognized and remembered by its target audience. A higher level of brand awareness is genera
The extent to which customers are satisfied with the products or services they have received from the company. A higher level
The percentage of total sales within a particular market that are captured by a company. A higher market share is generally bet
The level of recognition and recall that the brand has among its target audience.
The overall perceived value of the brand by customers and stakeholders, which can be influenced by factors such as quality, re
The percentage of customers who remain loyal to the brand over time, which can be an indicator of customer satisfaction and t
The percentage of customers who actively recommend the brand to others, which can be an indicator of brand strength and cu
The likelihood that customers would recommend the brand to others, based on a scale from 0 to 10.
The percentage of total sales in a given market that are attributable to the brand, which can be an indicator of the brand's comp
The perception of the brand among customers and stakeholders, including factors such as quality, trustworthiness, and innovat
The level of engagement and interaction that the brand has on social media platforms, including likes, shares, comments, and f
The total number of people who have been exposed to the brand through various channels, such as advertising, social media,
The percentage of people who have interacted with the brand and then taken a desired action, such as making a purchase or s
How many people were exposed to the ad. It can be measured in a number of ways, such as impressions, unique visitors, or vi
How many times the average person saw the ad. It helps to ensure that the ad is seen enough times to be effective without bei
The percentage of people who clicked on the ad after seeing it. It's a good indicator of how compelling the ad is.
How much it costs to generate one click on the ad. It helps to ensure that the ad is cost-effective.
The percentage of people who took a desired action, such as making a purchase or filling out a form, after clicking on the ad.
The amount of revenue generated by the ad compared to the cost of running it.
The impact of the ad on brand awareness and perception. It helps to ensure that the ad is helping to build the brand.
How many people interacted with the ad, such as liking or commenting on a social media post.
How much of the ad was actually seen by the viewer. It helps to ensure that the ad is being displayed in a way that is visible an
How much of the conversation in a particular industry or market is being dominated by the company's ads. It helps to ensure th
How satisfied customers are with the company's products, services, and overall experience. It helps to identify areas where the
The likelihood of customers to recommend the company to others. It helps to gauge the loyalty of the company's customer base
The company's share of the overall market. It helps to identify how the company is performing relative to its competitors.
The percentage of customers who continue to do business with the company over time. It helps to identify how well the compan
How well the company's brand is known and recognized by consumers. It helps to identify how well the company is doing in bu
This tracks changes in the market over time, such as shifts in consumer preferences or emerging trends. It helps the company
This tracks how customers behave, such as how they shop, what they buy, and how much they spend. It helps the company to
This identifies different groups of customers based on their needs, preferences, and behaviors. It helps the company to develop
This tracks the activities of competitors, such as their product offerings, marketing campaigns, and pricing strategies. It helps th
The company's sales performance over time, including revenue, profit margin, and sales growth. It helps to identify how well the
The rate at which customers are adopting the company's new products. It helps to identify how successful the company's produ
The company's share of the overall market. It helps to identify how well the company is performing relative to its competitors.
The cost of acquiring new customers. It helps to ensure that the company is acquiring customers in a cost-effective manner.
The revenue generated by the company's products over time. It helps to identify how well the company's products are selling an
This tracks the lifecycle of the company's products, from introduction to decline. It helps the company to manage its product por
The total value that a customer will generate over the course of their relationship with the company. It helps to identify the most
The company's sales performance over time, including revenue, profit margin, and sales growth. It helps to identify how well the
The adoption rate of specific product features or functionalities. It helps the company to understand which features are most im
This tracks feedback from customers, such as satisfaction surveys or product reviews. It helps the company to identify areas wh
How the company's products are positioned relative to competitors in the market. It helps to identify areas where the company c
The number of visitors to the company's website, which helps to identify how effective the company's marketing campaigns are
The percentage of website visitors who take a desired action, such as making a purchase or filling out a form. It helps to identify
The level of engagement on the company's social media channels, such as likes, comments, and shares. It helps to identify ho
How satisfied customers are with the company's products, services, and overall experience. It helps to identify areas where the
The effectiveness of different variations of marketing campaigns or website features. It helps the company to optimize its marke
The percentage of customers who stop doing business with the company over time. It helps to identify areas where the compan
This identifies different groups of customers based on their needs, preferences, and behaviors. It helps the company to develop
The contribution of each marketing channel to the company's overall revenue. It helps to identify which channels are most effec
The return on investment for the company's marketing campaigns. It helps to identify which campaigns are most effective in ge
The total value that a customer will generate over the course of their relationship with the company. It helps to identify the most
The speed at which leads move through the sales pipeline, from initial contact to close. It helps to identify areas where the com
The effectiveness of the company's channel programs, such as partner recruitment, onboarding, and enablement. It helps to id
The level of support and resources provided to channel partners, such as training, marketing materials, and sales tools. It helps
The company's market coverage, such as the number of territories, countries, or regions covered by the company's channel pa
The performance of each sales channel in terms of key metrics such as conversion rate, average order value, and customer life
The frequency and severity of channel conflict, such as when two or more partners compete for the same customer. It helps to
The return on investment for the company's channel marketing programs, such as co-marketing campaigns, trade shows, and p
How satisfied channel partners are with the company's support, training, and overall partnership. It helps to identify areas where
The level of engagement with the company's channel partners, such as the number of new partners signed, the number of part
The revenue generated by each sales channel (e.g., online, retail, wholesale). It helps to identify which channels are most effec
The level of engagement with the company's video content, such as views, likes, and shares. It helps to identify which video co
The number of downloads and usage of the company's mobile app. It helps to identify the popularity of the company's mobile a
The company's position in search engine results pages for relevant keywords. It helps to identify which search terms are most i
The percentage of email subscribers who open an email and click on a link within the email. It helps to identify which email cam
The level of engagement with the company's social media accounts, such as likes, comments, and shares. It helps to identify w
The total value that a customer will bring to the company over their lifetime, including repeat purchases and referrals. It helps to
The return on investment for the company's digital marketing campaigns, such as search ads, social media ads, and email mar
The cost of acquiring a new customer or lead through digital marketing channels, such as search ads, social media ads, and em
The percentage of website visitors who take a desired action, such as making a purchase, filling out a form, or subscribing to a
The number of visitors to the company's website, the sources of the traffic, and the pages they visit. It helps to identify which m
The level of satisfaction among stakeholders, including employees, customers, investors, and partners. It helps to identify areas
The reach and engagement of the company's social media accounts, including followers, likes, shares, and comments. It helps
The overall perception of the company's brand in the market, including reputation score, brand recognition, and brand sentimen
The level of engagement with executive thought leadership content, including articles, interviews, and speaking engagements.
The amount of website referral traffic generated from PR efforts, including links from media outlets, mentions on social media, a
How effectively the company responds to and manages crisis situations, including speed of response, transparency, and effect
The level of engagement with influencers and thought leaders in the company's industry, including shares, comments, and likes
The company's share of media coverage in comparison to its competitors, including volume, tone, and sentiment. It helps to ide
How well the company's messaging is resonating with the target audience, including sentiment analysis, message recall, and m
The volume and quality of media coverage that the company receives, including articles, news segments, and mentions in soci
The level of innovation and creativity demonstrated by the team in their work. It helps to identify areas where the team is excelli
The level of collaboration between the Creative Services team and other teams within the Marketing Department. It helps to ide
The time it takes for the team to complete a project from start to finish. It helps to identify how efficiently the team is managing i
Customer feedback on the team's creative work, including satisfaction scores and comments. It helps to identify areas where th
The level of consistency in the use of brand guidelines across all creative work produced by the team. It helps to identify how w
The number of creative projects completed by the team over a given period of time. It helps to identify how busy the team is an
The percentage of time that team members are actively working on creative projects. It helps to identify how efficiently the team
The team's ability to stay within budget for each project. It helps to identify how well the team is managing its resources and wh
The quality of creative work produced by the team, including metrics like customer satisfaction, award wins, and the number of
The percentage of projects that are delivered on or before the deadline. It helps to identify how efficient the team is at delivering
The level of brand loyalty generated by the event, including repeat attendees and positive word-of-mouth promotion. It helps to
The overall ROI of the event, including revenue generated, expenses incurred, and other financial factors. It helps to identify the
The level of social media engagement generated by the event, including the number of likes, shares, comments, and followers
The satisfaction levels of attendees through post-event surveys and feedback. It helps to identify areas where improvements ca
The cost of hosting the event per attendee, including expenses like venue rental, catering, and marketing costs. It helps to iden
The number of leads generated from the event, such as email sign-ups, business card collections, and follow-up inquiries. It he
The level of brand awareness generated by the event, including media coverage, social media reach, and brand mentions. It he
The amount of revenue generated from the event, including ticket sales, sponsorships, and merchandise sales. It helps to ident
The level of engagement attendees have with the event, such as the number of interactions with event staff, social media posts
The number of people who attend the event and the number of registrations received. It helps to identify the success of the eve
The efficiency of the production process by evaluating the availability, performance, and quality of equipment.
The time it takes to produce a single unit of a product from start to finish, including the time it takes to set up the production line
The amount of time that production equipment is not operational due to maintenance, breakdowns, or other issues.
The amount of waste generated during the production process, as well as the cost and time associated with reworking defective
The percentage of products that pass quality control tests and are deemed usable and saleable.
The amount of money invested in research and development (R&D) activities. It is important for the Engineering group to have
The level of employee engagement within the Engineering group. It is important to ensure that employees are motivated and co
The amount of time it takes to bring a product or service to market from the initial idea stage. A shorter time-to-market can give
The quality of the products or services produced by the Engineering group. It is important to ensure that the products or service
The output produced by the Engineering group compared to the resources (such as labor, materials, and capital) used to produ
The number of defects identified in a product or process divided by the total number of units produced or processed. It helps to
The ability of a process to consistently produce products or services that meet the required quality standards. It helps to identify
The percentage of products or services that pass the quality inspection process on the first attempt. A high first pass yield is an
The total cost incurred to ensure that products or services meet the required quality standards. It includes the cost of prevention
The number of complaints received from customers about the quality of products or services. It helps to identify areas that need
The efficiency of a company's buildings and facilities. By tracking energy usage, Facilities Management can identify areas wher
Employee satisfaction with the facilities and amenities provided by the company. By tracking employee satisfaction, Facilities M
The percentage of planned maintenance work completed on schedule. By tracking planned maintenance completion rates, Fac
The cost of occupancy per square foot of space used by the company. By tracking this KPI, Facilities Management can identify
The time it takes for Facilities Management to respond to an emergency. By tracking response times, Facilities Management ca
The number of recordable incidents per 100 employees over a period of time
The number of lost time incidents per 100 employees over a period of time
The number of reported near misses per month or quarter
The average response time for emergency situations within the workplace
The percentage of compliance with safety regulations and standards set by relevant authorities
The percentage of employees who have completed safety training programs
The percentage of safety walkthroughs completed by supervisors and management
Employee perceptions of safety culture within the organization
The number of worker's compensation claims over a period of time
The percentage of identified hazards that have been corrected or mitigated.
The cost savings achieved through procurement activities, such as negotiating better prices with suppliers or identifying cost-ef
The number of times inventory is sold and replaced over a period of time, which helps procurement teams to manage stock lev
The performance of suppliers based on factors such as on-time delivery, quality of goods and services, and responsiveness to
The time taken to process payments to suppliers, including invoice processing, approval, and payment.
The time taken to process purchase orders from creation to approval to receipt of goods or services.
The cost savings achieved through sustainable procurement practices, such as reducing waste, energy usage, or carbon footpr
The accuracy of purchase orders, including the correct items, quantities, prices, and delivery details.
The percentage of spend that goes to suppliers from diverse backgrounds, such as minority-owned or women-owned business
The level of compliance with contract terms and conditions, such as pricing, delivery timelines, and quality standards.
The percentage of total spend that is actively managed by procurement, including contracts, purchase orders, and supplier rela
The difference between planned project work and actual project work completed at a given point in time.
The difference between the planned cost of work completed and the actual cost of work completed at a given point in time.
The time it takes from project initiation to final product delivery, indicating the speed of project completion.
The percentage of the project budget that has been used at a given point in time.
The value of the work completed to date, based on the budgeted cost of the work.
The percentage of projects that are completed on time and on budget.
The satisfaction of project stakeholders, including customers, team members, and management.
The amount of work completed by the project team in a given time period.
The ability of the project team to identify, assess, and mitigate risks throughout the project lifecycle.
The amount of change in project scope from the original plan, indicating potential issues with project management and requirem
The availability, performance, and quality of manufacturing equipment to identify opportunities for improvement.
The number of defects in a process relative to the total number of opportunities for defects to occur.
The time it takes to complete a process, including waiting time and work time, and helps identify bottlenecks and opportunities t
The cost of preventing defects and maintaining quality, including the cost of inspections, rework, scrap, and warranty claims.
The percentage of products or services that pass through a process without needing rework or correction.
The percentage of time spent on value-added activities versus non-value-added activities in a process.
Customer satisfaction and loyalty by asking customers to rate their likelihood of recommending the company's products or serv
The number of rapid improvement events completed in a specific period, indicating the frequency and success of continuous im
The percentage of employees who have completed Lean Six Sigma training and received certification.
The amount of waste generated by a process, such as excess inventory or scrap, and tracks progress in reducing waste over ti
The ability of processes to produce output with minimum wasted effort, time and cost.
The average time it takes to complete a process, from start to finish.
The number of defects or errors in a process output, as well as the level of customer satisfaction.
The extent to which a process adheres to established policies, regulations, and industry standards.
The cost of executing a process, including labor, materials, and overhead expenses.
The ability of a process to achieve its intended outcome, such as revenue growth or cost reduction.
The extent to which a process can be monitored and tracked in real-time, allowing for timely intervention when issues arise.
The number of new process improvements implemented within a given period of time.
The ability of a process to handle increased volumes of work or customers without losing quality or efficiency.
The percentage of processes that are automated, reducing manual labor and increasing productivity.
The average time taken by the customer service representative to answer the customer's call.
The average time that customers wait on hold before reaching a customer service representative.
The percentage of customer inquiries that are resolved during the first contact with the customer service representative.
The percentage of time that customer service representatives are engaged in customer interactions.
The level of satisfaction of the customer with the service provided by the customer service representative.
The time taken to resolve customer inquiries.
The willingness of customers to recommend the company to others.
The percentage of customer inquiries that are handled within the agreed-upon SLA timeframe.
The average time taken by the customer service representative to handle a customer inquiry.
The percentage of customers who hang up before reaching a customer service representative.
A measure of how satisfied customers are with the product, based on surveys or feedback.
The time it takes to bring a product or feature to market, from ideation to launch.
How many customers have adopted the product or feature over time.
How often and how long customers are using the product or feature.
How likely customers are to recommend the product to others.
How many customers stop using or cancel their subscription to the product over time.
How much revenue the product or feature is generating over time.
How quickly the product management team is completing items on the product backlog.
How satisfied the development team is with the product management team's direction and guidance.
How well the product is performing compared to competitors in the market, based on market share, pricing, and other factors.
The speed at which product features are developed and released to the market.
The time it takes to develop and launch a product or feature from ideation to release.
The rate at which customers are adopting new product features or releases.
The satisfaction of customers with the product or feature that has been released.
The percentage of defects or bugs found in a product or feature release.
The cost of developing and releasing a product feature to the market.
The satisfaction of the development team with the work they are doing.
The percentage of time that development team members spend on productive tasks.
The performance of the development team against key Agile metrics such as sprint burndown charts, velocity, and sprint plann
The rate at which new and innovative features are being developed and released to the market.
The percentage of product features and functionalities that are covered by technical documentation. Higher coverage indicates
The level of satisfaction that customers have with technical documentation. Customer surveys can be used to gather feedback
How often technical documentation is updated to reflect changes in product features and functionalities. Regular updates ensur
The number of errors or inaccuracies in technical documentation. A lower error rate indicates that technical documentation is m
How quickly technical writing staff responds to feedback or questions from users. A faster response time can lead to better use
The number of views of technical documentation pages. Higher page views indicate that technical documentation is more frequ
The readability of technical documentation. A higher readability score indicates that technical documentation is easier to unders
The performance of the search function within technical documentation. A higher search performance indicates that users can m
The percentage of users who are able to complete a specific task using technical documentation. Higher task completion rates
The time it takes to publish new technical documentation. A shorter time to publish indicates that technical writing staff is more
The percentage of code that has been tested by the QA team. A higher test coverage indicates better quality control.
The number of test cases executed per day. A higher productivity indicates better testing efficiency.
The number of defects found per unit of code. A lower defect density indicates better quality control.
How many defects were found in a release. A lower number of defects indicates better quality control.
The number of defects found per test case executed. A higher efficiency indicates better testing effectiveness.
The percentage of test cases that are automated. A higher automation coverage indicates better testing efficiency.
The percentage of test cases that have been executed. A higher coverage indicates better testing effectiveness.
How satisfied customers are with the product. A higher customer satisfaction indicates better quality control.
The time it takes to detect a defect from the time it was introduced into the code. A lower MTTD indicates better quality control.
The time it takes to fix a defect after it has been detected. A lower MTTR indicates better quality control.
The average time taken to resolve a customer issue, measured from the time it is reported to the time it is resolved.
The number of opportunities the customer support team identifies to upsell or cross-sell the product or service to customers dur
The percentage of customers who report being satisfied with their experience with the customer support team.
The percentage of customers who continue to use the product or service after receiving support from the customer support team
The average time taken to respond to a customer’s initial inquiry or request for support.
The percentage of customer inquiries that the customer support team responds to within a specific time frame.
A metric used to measure customer loyalty and satisfaction by asking customers how likely they are to recommend the product
The percentage of customer issues that the customer support team resolves successfully.
The total number of customer issues that the customer support team successfully resolved.
The total number of customer support tickets or inquiries received by the team within a specific period.
The percentage of the total market that the company's product or service holds. It helps to measure the company's competitive
The level of engagement and interaction with the company's social media accounts. It helps to measure the effectiveness of so
The cost incurred in acquiring a new customer. It helps to determine the effectiveness and efficiency of the marketing efforts an
The number of visitors to the company's website. It helps to measure the effectiveness of digital marketing strategies and the w
The amount of revenue a customer generates over their lifetime with the company. It helps to measure the profitability of the cu
The number of leads that meet the marketing team's criteria for being considered as potential customers. It helps to measure th
The percentage of customers who are willing to recommend the company's product or service to others. It helps to measure cu
The percentage of leads that convert into paying customers. It helps to measure the effectiveness of the sales and marketing e
The percentage increase in sales over a period of time. It helps to measure the effectiveness of marketing strategies and sales
The percentage increase in the overall market size over a period of time. It helps to measure the company's ability to capture a
The number of users who interact with the product on a regular basis, indicating the overall engagement and retention of users
A metric that measures how satisfied users are with the product, typically through surveys or feedback, indicating the effectiven
The percentage of users who take a desired action, such as making a purchase or signing up for a service, which measures the
The percentage of users who continue to use the product over time, indicating the effectiveness of retention efforts and the ove
The total value a customer brings to a business over the course of their relationship with the company, indicating the profitabilit
The length of time it takes to bring a new product or feature to market, indicating the efficiency and speed of the product develo
The percentage of users who engage with specific features of the product, such as clicking on links or viewing videos, which m
The total income generated from the product, indicating the financial performance of the product and the effectiveness of mone
A metric that measures how likely customers are to recommend the product to others, indicating customer satisfaction and loya
The percentage of users who refer others to the product, indicating the effectiveness of the product in generating word-of-mout
The quantity of user research studies conducted by the team within a given timeframe.
The response rate of users to surveys conducted by the User Research team.
The success rate of the team in recruiting participants for user research studies.
The cost of recruiting each participant for user research studies.
The success rate of the team in conducting usability testing studies and obtaining actionable insights.
The rate at which customers are retained due to product improvements resulting from user research studies.
User satisfaction with the product or service, as determined by user research studies.
The degree to which user research studies have influenced product decisions, as determined by stakeholder feedback.
The average time it takes the team to complete a user research study from start to finish.
The rate at which the team is able to disseminate insights gained from user research studies to the rest of the product departme
How satisfied users are with the overall experience of the product, and can be determined through surveys or feedback mechan
The percentage of users who start but do not complete a particular task or interaction within the product, and can provide insigh
The percentage of users who are able to complete key tasks within the product successfully, without any major roadblocks or o
The amount of time users spend on a particular task within the product, and can provide insight into areas where design improv
The amount of time it takes users to complete key tasks within the product, and can provide insight into how user-friendly the d
How likely users are to recommend the product to others, and can provide insight into overall satisfaction levels.
The number of errors or mistakes made by users while interacting with the product, and can help identify areas where design im
How easy or difficult it is for users to complete tasks within the product, and can be determined through a combination of user f
The percentage of users who take a desired action (such as making a purchase or signing up for a service) after interacting wit
How often users interact with the product, such as how often they log in or how long they spend using the product.
The rate at which new ideas are generated by the research team. This is typically measured by the number of new ideas gener
The success rate of the research team in commercializing their research outputs. This can be measured by the number of succ
The quality of research conducted by the team. This can be measured by the number of research papers published, the quality
The value of the intellectual property generated by the research team. This can be measured by the number of patents granted
The efficiency of the research process. This can be measured by the time taken to complete research projects or the number o
The success rate of the research team in securing funding for their projects. This can be measured by the number of successfu
The effectiveness of collaboration between members of the research team or with external partners. This can be measured by
The rate at which the research team is producing outputs, such as prototypes, models, or data sets. This is typically measured
The rate at which the research team is filing new patent applications. This is typically measured by the number of new patent ap
The cost of conducting research for each project. This can be measured by dividing the total research costs by the number of p
The time it takes to develop and launch a new product or feature. This KPI is important as it helps track the speed at which the
The frequency at which new products or features are released to the market. This KPI is important as it helps track the Develop
The number of defects or bugs in a product or feature. This KPI is important as it helps track the Development Group's ability to
The amount of work completed by each member of the Development Group per unit of time. This KPI is important as it helps tra
The total cost of developing a product or feature. This KPI is important as it helps track the Development Group's ability to deliv
The amount of technical debt that has accumulated over time. This KPI is important as it helps track the Development Group's
The number of features or products developed per unit of time. This KPI is important as it helps track the Development Group's
The number of new and innovative ideas generated by the Development Group. This KPI is important as it helps track the Deve
The level of satisfaction of users with the products or features developed by the Development Group. This KPI is important as i
The Development Group's ability to take on new projects or features. This KPI is important as it helps track the Development G
The time it takes for the Engineering Group to develop a new product or make significant improvements to an existing product.
The satisfaction of customers with products developed by the Engineering Group. This metric helps to ensure that the Engineer
How well the Engineering Group designs products that are easy to manufacture, minimizing the risk of costly production delays
The Engineering Group's compliance with industry standards, such as ISO, FDA, or OSHA. Compliance with these standards is
E cost of developing a new product or making improvements to an existing product. This metric helps to ensure that the Engine
The efficiency of the Engineering Group's design review process. This metric helps to ensure that design reviews are complete
The quality of products developed by the Engineering Group, including product reliability, durability, and safety.
The Engineering Group's productivity by tracking the number of projects completed per unit of time. This metric helps to identify
The percentage of products that need to be reworked or redesigned after initial testing. This metric helps to identify areas wher
The rate at which the Engineering Group develops new ideas and patents. This metric is critical to long-term success in researc
How satisfied customers are with the quality of the product. It is often measured through surveys, feedback forms, and online re
The percentage of product features or functions that have been tested. It is used to measure the effectiveness of the testing pro
E number of defects found in a product or process per unit of measure. It is used to measure the quality of a product or process
The quality of the materials and components received from suppliers. It is used to measure the reliability of the supply chain an
The percentage of products or services that pass through quality control without requiring rework. It is used to measure the effe
The percentage of products or services that are returned by customers due to quality issues. It is used to measure the effective
The percentage of products or services that are delivered to customers on or before the promised delivery date. It is used to me
The percentage of products or services that are rejected due to quality issues. It is used to measure the effectiveness of the qu
The output of a production process in relation to the inputs. It is used to measure the efficiency of the production process and h
The cost of quality control, including the cost of preventing defects, detecting defects, and correcting defects. It is used to meas
The time it takes to develop and launch a new product. This KPI is important because the faster a product is brought to market,
The time it takes to develop a new product. This KPI helps track the efficiency of the product development process and can ide
The amount of revenue generated by a product. This KPI helps track the success of a product and its ability to generate revenu
The percentage of products returned by customers. This KPI helps track the quality of a product and customer satisfaction.
The cost of acquiring a new customer. This KPI helps track the efficiency of marketing and sales efforts.
The cost of developing a new product. This KPI helps track the efficiency of the product development process.
The amount of revenue a customer generates over their lifetime. This KPI helps track the overall value of customers and their im
A measure of customer satisfaction and loyalty. This KPI helps track customer satisfaction and loyalty, which can impact the su
The percentage of total market sales a company captures. This KPI helps track the company's position within the market and it
The rate at which customers adopt and use a new product. This KPI helps track the success of a product launch and its ability t
The quality of patent applications, including how well they are written, how comprehensive they are, and how well they protect t
The overall value of the company's intellectual property, including patents, trademarks, copyrights, and trade secrets.
The overall strength of the company's patent portfolio, including the number of patents, the breadth of their coverage, and their
How well the company's IP strategy is aligned with its overall business strategy.
The success rate of litigation against potential infringers of the company's patents.
The effectiveness of IP training programs for employees, including how well they understand the importance of intellectual prop
The ability of the company to operate without infringing on the intellectual property rights of others.
The cost of maintaining the company's patent portfolio, including filing fees, maintenance fees, and legal fees.
The revenue generated by licensing the company's intellectual property to other companies.
The time it takes to file patent applications, from the initial idea to the filing of the application.
How well the project team adheres to the budget, taking into account all project expenses.
The time it takes to complete a project from start to finish.
The completion of project deliverables on schedule.
Compares the actual project progress against the planned progress in terms of cost, time, and scope.
How quickly and effectively the project team is able to resolve issues that arise during the project.
The percentage of time each team member is spending on project-related activities.
The effectiveness of the project team in identifying, assessing, and mitigating risks that could impact project success.
How well the project team adheres to the project schedule and milestones.
The satisfaction of stakeholders (both internal and external) with the project team's performance.
The performance of the project team as a whole, taking into account factors such as productivity, quality of work, and communi
The percentage of data that is accurate, complete, and consistent.
The number of data breaches or security incidents within the analytics system.
The percentage of available data that is being used effectively.
The percentage of errors in the data analysis process.
The time it takes from data collection to actionable insights.
The percentage of employees who have access to the data they need.
Feedback from internal or external customers on the quality and usefulness of the analytics.
The return on investment (ROI) generated by analytics projects in terms of cost savings, revenue growth, or other business ben
The efficiency and effectiveness of the analytics team in delivering insights and recommendations.
The percentage of accurate predictions made by the analytics team.
The time taken by the Prototype & Testing Group to complete a development cycle, from designing prototypes to testing them a
E time taken to complete testing for each prototype, which can help to identify opportunities for process improvements or to opt
E number of defects found during the testing phase, as a percentage of the total number of prototypes tested.
The percentage of the product or system that has been tested, which can help to identify gaps in testing and potential areas of
The number of revisions made to the prototype design during the development cycle, which can indicate the quality of the initia
The number of prototypes developed by the Prototype & Testing Group within a given time period, which can indicate the group
The Prototype & Testing Group's ability to complete a project within the allocated time and budget.
E cost of designing and testing a prototype, which can help to identify opportunities for cost savings or process improvements.
E percentage of prototypes that fail testing or do not meet the required standards.
The number of new ideas or concepts generated by the Prototype & Testing Group, which can indicate the group's ability to thin
The number of errors in technical documentation against the total number of pages reviewed, and is a key indicator of the team
The accuracy and completeness of document version control, which is an important indicator of the team's attention to detail an
The number of technical documents completed within a specified period against the total number of documents assigned. This
The team's adherence to standard documentation processes and procedures, which is an indicator of the team's discipline and
The amount of time it takes the team to create technical documents from start to finish, and is a good indicator of the team's sp
The time it takes for technical documents to be reviewed and approved, which is an indicator of the team's collaboration and co
The satisfaction of customers with the technical documentation created by the team, and is a good indicator of the quality of wo
The number of times the team's documentation is accessed by other teams or departments within the organization, which is an
The percentage of technical documents that are reused or repurposed for other projects, which is an indicator of the team's abi
The time it takes to revise and update technical documents, which is an indicator of the team's responsiveness and agility.
The number of calls made by the inside sales team during a specific time period. It can help identify whether the team is making
The percentage of customers who purchase additional products or services beyond their initial purchase. It helps the inside sal
The percentage of leads that turn into sales. It helps the inside sales team track their success in converting leads and improving
The amount of time it takes for the inside sales team to close a deal from initial contact to final sale. It helps identify areas for im
The total revenue generated by the inside sales team during a specific time period. It helps track the team's overall performanc
The amount of revenue that the outside sales team generates annually through renewals, upgrades, and new sales.
The percentage of leads that convert into customers.
The average value of closed deals.
The difference between the revenue generated by the outside sales team and the cost of goods sold.
The time it takes for the outside sales team to respond to a lead or inquiry.
The speed at which deals move through the sales pipeline.
The length of time it takes for a lead to convert into a customer.
The percentage of sales quota achieved by the outside sales team.
The total number of sales made by the outside sales team.
The percentage of deals that the outside sales team wins compared to the total number of deals they pursue.
The percentage of growth in sales over a specific period of time.
The percentage of customers retained over a specific period of time.
The average value of orders received from key accounts.
The total value of potential sales opportunities within the key accounts.
A metric that measures the level of satisfaction of key accounts.
The percentage of opportunities that are won in the sales process.
The ratio of additional products or services sold to existing key accounts.
The percentage of opportunities that are converted to closed deals.
The percentage of market share held by the company within the key accounts.
The average time it takes to close a deal with a key account.
The time it takes for a lead to move through the sales pipeline and convert into a sale.
Calculates the total cost of acquiring a new customer, including marketing and sales expenses.
The percentage of leads that convert into sales.
The percentage increase in sales revenue over a period of time.
The revenue generated per sales team member or the number of deals closed per sales team member.
The percentage of customers who continue to purchase products or services from the company.
The accuracy of sales forecasts compared to actual sales results.
The average value of a closed deal.
The time it takes for a lead to move through the sales cycle and convert into a sale.
The time it takes for a sales team member to respond to a lead's initial inquiry.
The percentage of sales reps who have completed sales training courses provided by the sales enablement team.
The usage rate of sales content created by the sales enablement team by sales reps, such as presentations, proposals, and ca
The effectiveness of sales content created by the sales enablement team in terms of generating leads, closing deals, and achie
The return on investment of the sales enablement program in terms of revenue generated, cost savings, and productivity impro
The percentage of sales reps who are following the defined sales process as established by the sales enablement team.
The percentage of sales reps who have adopted and are effectively using the sales technology provided by the sales enableme
The effectiveness of sales coaching programs provided by the sales enablement team in terms of improving sales skills and pe
The percentage of sales reps who have shown improvement in their sales performance after receiving training and support from
The level of engagement and satisfaction of the sales team with the sales enablement program and support provided by the sa
The accuracy of sales forecasts provided by the sales team, which is influenced by the quality of sales enablement tools and tra
The total revenue generated by channel partners over a given period.
The time taken to onboard new channel partners from initial contact to first sale.
The percentage of deals won out of the total number of opportunities.
The satisfaction level of customers working with channel partners.
The performance of individual channel partners in areas such as sales growth, market share, and customer satisfaction.
The percentage increase in revenue generated by channel partners over a given period.
The number of active channel partners in the network.
The average size of deals closed with channel partners over a given period.
The time taken to close deals with channel partners.
The percentage of leads generated by channel partners that convert to sales.
The number of appointments set by the Sales Development team per month. It provides insight into how effectively the team is
The time it takes for the Sales Development team to convert a lead into a closed deal. A shorter time to close can lead to a mor
The percentage of leads that are converted into qualified opportunities. A high conversion rate indicates that the Sales Develop
The percentage of sales pipeline generated by the Sales Development team. It provides insight into how effectively the team is
How quickly the Sales Development team follows up with new leads. A shorter follow-up time can lead to better conversion rate
The percentage of leads that respond to the Sales Development team's outreach. A higher response rate can lead to better eng
The time it takes for the Sales Development team to respond to new leads. A shorter response time can lead to better engagem
The number of qualified leads generated by the Sales Development team per month. It provides insight into how effectively the
The number of qualified opportunities generated by the Sales Development team. It provides insight into how effectively the tea
The number of outbound calls made by the Sales Development team per day. It provides insight into how active the team is in g
The percentage of customers who have discontinued using a product or service over a given period of time. This KPI measures
A metric that measures how frequently and deeply customers interact with a product or service. This KPI measures the effective
The total amount of revenue a customer is expected to generate over the course of their relationship with the company. This KP
The amount of time it takes for the Customer Success Team to resolve a customer issue. This KPI measures the team's effecti
A metric that gauges how likely a customer is to recommend a product or service to others. This KPI measures the satisfaction
A metric that measures the level of satisfaction customers have with a product or service. This KPI provides insight into the tea
The percentage of customers who are using the product or service in the way it was intended. This KPI measures the effectiven
The percentage of customers who purchase additional products or services from the company. This KPI measures the effective
The amount of time it takes for the Customer Success Team to respond to a customer inquiry or request for assistance. This KP
The percentage of customers who renew their subscription or contract with the company. This KPI measures the success of the
The percentage of leads that convert into paying customers.
The cost of acquiring a new customer, including marketing and sales expenses.
The average value of closed deals.
The percentage of revenue growth generated by the Business Development Team.
The time it takes for a sales representative to respond to a new lead.
The estimated value a customer will bring to the company over their lifetime.
The number of opportunities in the pipeline and their value.
The percentage of deals won out of the total number of opportunities.
The length of time it takes for a lead to become a customer.
The time it takes to close a deal from the initial contact with a lead.
The average time it takes to get new sales reps up to speed and productive. A shorter time indicates better training and coachin
The accuracy of sales forecasts made by the sales team. A higher accuracy rate indicates effective training and coaching.
The percentage of sales reps who complete training and coaching and go on to achieve sales targets. A higher conversion rate
The total value of the sales pipeline. A higher pipeline value indicates effective training and coaching.
The average revenue generated by each sales rep. A higher revenue per rep indicates effective training and coaching.
The number of deals closed by the sales team over a specific period. A higher number of deals indicates effective training and
The average time it takes for a sales rep to close a deal. A shorter cycle time indicates effective training and coaching.
The growth in sales revenue over a specific period. A higher growth rate indicates effective training and coaching.
The percentage of sales reps who remain with the company over a specific period. A higher retention rate indicates effective tra
The percentage of sales reps who rate the training and coaching as effective. A higher rating indicates effective training and co
The amount of money that is saved through the strategic sourcing process, relative to the cost of the goods or services being p
The extent to which the company's supplier base is diverse and representative of a range of backgrounds and experiences. A h
The percentage of orders that are delivered on time by suppliers. A higher on-time delivery rate is generally better, as it indicate
The level of satisfaction with the quality of the goods or services being purchased. A higher level of quality is generally better, a
The overall performance of the company's suppliers, based on metrics such as on-time delivery, quality, and cost. A higher leve
The average length of time it takes for the strategic sourcing function to identify and engage with potential suppliers. A shorter s
The extent to which the company is working with a smaller number of strategic suppliers, rather than a larger number of transac
The percentage of the company's total spend that is managed by the strategic sourcing function. A higher percentage of spend
The time it takes for the buying function to process a purchase request and place an order with a supplier. A shorter time-to-ord
The percentage of orders placed that are accurate and complete, with no errors or missing information. A higher accuracy rate
The overall performance of the company's suppliers, including factors such as delivery speed, quality of products or services, a
The percentage of orders that are filled completely and on time. A high fill rate indicates good relationships with suppliers and e
The total cost of processing a purchase order, including any fees or charges associated with placing the order. A lower cost per
The accuracy of the company's inventory records, including the quantity and location of items in stock. Accurate inventory recor
The percentage of orders that cannot be fulfilled because the requested item is out of stock. A low stock-out rate indicates good
The total cost savings achieved through the procurement process, including negotiated discounts, bulk purchasing, and efficien
The percentage of orders placed that are in compliance with the terms of the company's contracts with suppliers. A high compli
The diversity of the company's supplier base, including factors such as the number of small and minority-owned businesses use
How many times inventory is sold and replaced within a given period. It helps determine if inventory levels are too high or too lo
The frequency and duration of stockouts (i.e., when a product is out of stock) within a given period. It helps assess the effective
The cost of storing and maintaining inventory, including warehousing, insurance, and depreciation. It helps identify opportunitie
The time it takes to fulfill an order, from the moment it is placed to the moment it is delivered to the customer. It helps assess th
The percentage of orders that are accurately fulfilled without errors, such as wrong items, wrong quantities, or damaged produc
How well the inventory records match the physical inventory. The KPI is calculated as the number of items in inventory that mat
How many days of sales the inventory can support. The KPI is calculated as the average inventory value over a period of time d
The percentage of customer orders that are filled completely and on time. The KPI is calculated as the number of items shipped
The percentage of shipments that are delivered on time. A higher rate indicates more efficient and reliable transportation opera
The cost of transportation per unit of product shipped. A lower cost indicates more efficient transportation operations.
The time it takes for a shipment to be delivered from the time it is ordered. A shorter lead time indicates more efficient transport
The average fuel efficiency of the company's transportation fleet. A higher MPG indicates more fuel-efficient and environmental
Customer satisfaction with the company's delivery operations. A higher satisfaction rate indicates that customers are receiving
The percentage of inventory items that are accurately accounted for in the warehouse. A high accuracy rate indicates that the w
The percentage of customer orders that are fulfilled on time and in full. A high order fill rate indicates that the warehouse is mee
The time it takes for a customer order to be processed, picked, packed, and shipped. A low order cycle time indicates that the w
The percentage of orders that are delivered to customers without any errors or defects. A high perfect order rate indicates that
The percentage of warehouse capacity that is being used to store inventory. A high utilization rate indicates that the warehouse
The percentage of the planned production schedule that is achieved within a given period of time.
The amount of time it takes to complete a single production cycle, from the start of production to the delivery of the finished pro
The number of times inventory is sold and replaced over a given period of time.
The percentage of available production capacity that is actually used in a given period of time.
How closely production actually follows the planned schedule, taking into account any adjustments or changes made during the
The time it takes for a supplier to deliver goods after an order is placed, helping to ensure timely delivery of goods to customers
The cost savings achieved through negotiations with suppliers on price, delivery, and payment terms.
The quality of goods and services provided by suppliers, helping to identify opportunities for improvement and ensure consisten
The percentage of spend allocated to suppliers from diverse backgrounds, such as minority-owned or women-owned businesse
The percentage of contracts that are adhered to by both parties, helping to mitigate risks and ensure compliance with legal and
The percentage of deliveries that arrive on time, helping to ensure timely delivery of goods to customers and avoid disruptions i
A comprehensive evaluation of a supplier's performance across various categories, including quality, delivery, price, and servic
The effectiveness of supplier development initiatives, such as training and development programs, to improve the capabilities a
The effectiveness of risk management strategies in the supply chain, such as contingency planning and supplier diversification,
The cost of raw materials and other inputs required for production, helping to identify cost-saving opportunities and optimize the
The percentage of units that pass quality control on the first attempt. It indicates the effectiveness of the quality control process
The percentage of defective units produced within a specific timeframe. It helps identify areas of improvement in the production
The number of complaints received from customers related to product quality or performance. It helps identify opportunities to i
The percentage of products that are delivered on or before the scheduled delivery date. It indicates the level of reliability of the
The total cost of all activities related to quality control and assurance, including prevention, appraisal, and failure costs. It helps
The amount of time that production is halted due to quality issues.
The percentage of products received from suppliers that meet quality standards.
The time it takes to identify and resolve quality issues from the time they are discovered.
The percentage increase in the number of products that pass inspection after implementing quality improvements.
The number of products inspected per hour or per day.
Measuring and tracking the amount of greenhouse gases emitted by the company's supply chain operations and setting targets
Tracking the sustainability performance of suppliers and assessing their adherence to the company's sustainability and social re
Measuring and reducing the amount of waste generated by supply chain operations, including packaging materials and product
Measuring the social impact of the company's supply chain operations on workers, communities, and other stakeholders, and id
Tracking the percentage of raw materials and components sourced from suppliers that adhere to the company's sustainability a
The number of errors in technical documentation against the total number of pages reviewed, and is a key indicator of the team
The satisfaction of customers with the technical documentation created by the team, and is a good indicator of the quality of wo
The time it takes to revise and update technical documents, which is an indicator of the team's responsiveness and agility.
The number of times the team's documentation is accessed by other teams or departments within the organization, which is an
The accuracy and completeness of document version control, which is an important indicator of the team's attention to detail an
The accuracy of data collected and processed by the Big Data Team. It could be calculated as the percentage of errors found i
How complete the data is. It could be calculated as the percentage of missing data points or fields.
The amount of time it takes the Big Data Team to process and analyze data from various sources.
The overall quality of data collected and processed by the Big Data Team. It could be calculated based on various factors such
How frequently the data collected by the Big Data Team is used by other teams or departments within the organization.
The number of sources from which the Big Data Team collects data. It could include sources such as social media, websites, a
The amount of data that can be stored by the Big Data Team and their ability to manage and optimize storage resources.
The ability of the Big Data Team to generate meaningful visualizations and reports based on the data they have collected and a
The accuracy of machine learning models developed by the Big Data Team for predictive analytics or other purposes.
The financial benefits that the Big Data Team generates for the organization through their data collection and analysis efforts. It
The percentage of accurate data within the organization's database. It helps to assess the level of data integrity maintained by
The percentage of valid data within the organization's database. It helps to assess the level of accuracy maintained by the team
The percentage of complete data that is available in the organization's database. It helps to assess if the data quality team is co
The percentage of data that is updated in a timely manner. It helps to assess the team's ability to maintain data quality by upda
The consistency of data across various sources or data sets. It helps to assess the level of consistency maintained by the team
The time taken by the data quality team to respond to data quality issues or requests. It helps to assess the team's efficiency in
The accuracy and consistency of data in the organization's database. It helps to assess the overall health of the database.
The percentage of duplicate data within the organization's database. It helps to assess the level of data duplication and if the te
The percentage of data that has been profiled by the data quality team. It helps to assess the level of analysis and monitoring d
The overall quality of the data in the organization's database. It helps to assess the effectiveness of the team's efforts to mainta
Number of data breaches that occur in a given period of time.
Number of data loss prevention incidents that have been detected and prevented in a given period of time.
Percentage of data that is encrypted to ensure confidentiality and prevent unauthorized access.
Time taken to respond to a data security incident from the time of detection to resolution.
Number of malware infections that occur in a given period of time.
Percentage of systems and software that have been patched and updated in a timely manner to mitigate known vulnerabilities.
Percentage of employees who fall for phishing attacks in simulated scenarios.
Percentage of employees who have completed security awareness training.
Number of vulnerability scans conducted in a given period of time.
Number of zero-day exploits that have been detected and mitigated in a given period of time.
The percentage of successful database backups relative to total attempted backups.
The percentage of time that databases are available and accessible to users.
The time it takes for the database to respond to user queries or commands.
The percentage of errors occurring during database transactions.
The percentage of increase in database size over a period of time.
The percentage of scheduled database maintenance tasks that are completed on time.
The percentage of database queries that are optimized for improved performance.
The time it takes to recover the database in the event of a system failure or outage.
The level of compliance with industry and company data security policies and standards.
The level of user satisfaction with the database performance and accessibility.
The percentage of accurate data used in business intelligence reporting.
The percentage of complete data used in business intelligence reporting.
The percentage of consistent data used in business intelligence reporting.
The percentage of users who have adopted and regularly use business intelligence dashboards.
The time it takes to respond to queries from business intelligence users.
The time it takes to deliver business intelligence reports to users.
The time it takes to generate business intelligence reports.
The percentage of users who utilize self-service business intelligence tools.
The level of satisfaction that business intelligence users have with the accuracy, completeness, and usefulness of the data.
The percentage of users who adopt and regularly use data visualizations in business intelligence reporting.
The amount of time it takes the Data Visualization Team to create and publish a new visualization from the time the request is r
The amount of time users spend viewing a particular visualization. It helps to identify which visualizations are most engaging an
The number of clicks a visualization generates as a percentage of the total views. It helps to identify how engaging the visualiza
The usage rate of different visualizations, helping to identify which visualizations are most popular with users.
The percentage of users who complete a particular task or action after viewing a visualization.
The number of times visualizations are shared with others. It helps identify which visualizations are most effective and what typ
The accuracy of the data used in the visualizations, as well as the team's ability to maintain high data quality standards.
The time it takes for the Data Visualization Team to respond to new requests for visualizations.
The number of errors found in the visualizations that are created by the Data Visualization Team. It helps identify areas that nee
The usage rate of interactive elements such as filters, tooltips, and drilldowns within the visualizations.
How often the predictions made by data models are correct. This KPI helps to ensure that the data science team is producing a
How well data visualizations communicate complex information to stakeholders. This KPI helps to ensure that the data science
The percentage of customers who continue to use a product or service. This KPI can indicate how well the data science team's
The amount of time it takes to generate insights from data. This KPI helps to ensure that the data science team is delivering tim
The quality of data used for analysis, including completeness, accuracy, consistency, and relevance. This KPI helps to ensure t
The financial return on investment of data science projects. This KPI can help to identify areas where the data science team is
The amount of time it takes to build predictive models from data. This KPI helps to identify bottlenecks and inefficiencies in the
The percentage of data science projects completed on time and within budget. This KPI helps to ensure that the team is deliver
How much the accuracy of predictive models improves over time. This KPI can help to identify areas where the data science te
The number of new data sources identified and integrated into existing data sets. This KPI can help to ensure that the data scie
The accuracy of the data that is being managed by the data governance team. It is calculated as the percentage of accurate da
The satisfaction level of the users who are accessing the data managed by the data governance team. It is calculated as the pe
How well the data governance team is complying with relevant data regulations and policies. It is calculated as the percentage
The speed with which the data managed by the data governance team is delivered to other teams in the organization. It is calcu
The overall quality of the data managed by the data governance team. It is calculated by assessing various data quality dimens
The extent to which relevant data policies are being adopted by teams within the organization. It is calculated as the percentage
The extent to which the data governance team can trace the origin and movement of data throughout the organization. It is calc
The extent to which the data managed by the data governance team is adding value to the organization. It is calculated as the
The number of security incidents that occur within the data managed by the data governance team. It is calculated as the numb
The frequency with which the data managed by the data governance team is being used by other teams in the organization. It i
The accuracy, completeness, consistency, and validity of the data being processed by the data engineering team.
The amount of unprocessed data that is waiting to be processed by the data engineering team.
The time it takes to process data from its source and make it available for consumption by other teams within the organization.
The percentage of time the data engineering team's systems are available for use.
The amount of data that the data engineering team can store and manage effectively.
How efficiently the data engineering team is using its resources, including hardware and software.
The amount of data processed by the data engineering team within a given time frame.
The time it takes to execute queries on the data stored by the data engineering team.
The percentage of Extract, Transform, Load (ETL) jobs that are successfully completed by the data engineering team.
The amount of time the data engineering team's infrastructure is available and operational.
The average time it takes for the data analytics team to complete a project. It is a good indicator of the team's efficiency and pro
The actual impact of the team's analytics projects on the business. It could include metrics such as revenue growth, cost saving
The accuracy of the data analytics team's analysis. It is important to ensure that the team is working with accurate data to avoid
The ease with which team members can access the data they need for their analysis. It is important to ensure that the team ha
The quality of the data visualizations produced by the team. It is important to ensure that the team is producing clear, concise, a
The number of different data sources that the team uses for their analysis. A diverse range of data sources can lead to better in
The number of new insights that the team generates through their analysis. It is important to ensure that the team is generating
The percentage of analytics projects that are completed on time. It is important to ensure that the team is meeting project dead
The accuracy of the team's predictive models. It is important to ensure that the team is producing accurate models that can be
The rate at which the team retains its staff. High staff retention is an indication that the team is working well and that team mem
 is effectively managing the collection process.
y managing the collection process and minimizing the risk of default.
ging the collection process and minimizing losses.
lection process is generally better, as it indicates that the AR department is effectively managing the collection process.
and ensures that customers are properly credited for their payments.
AR department is effectively managing the billing and payment process in a way that meets customer needs.
icates that the AR department is effectively managing and resolving customer issues.
und time is generally better, as it indicates that the AR department is efficiently processing customer requests.
ectively managing the collection process and minimizing the risk of default.
that the AR department is effectively managing the collection process and minimizing the risk of default.
g cash flow by paying bills as late as possible without incurring late fees or damaging relationships with suppliers.
sk of errors and ensures that suppliers are properly compensated for their goods or services.
P department is efficiently managing its workload.
t indicates that the AP department is efficiently managing its workload and minimizing delays in payment.
icates that the AP department is effectively managing and resolving supplier issues.
department is effectively managing the billing and payment process in a way that meets supplier needs.
erally better, as it indicates that the AP department is efficiently utilizing modern payment methods.
erally better, as it indicates that the AP department is effectively managing cash flow and minimizing the risk of default.
ectively managing cash flow and minimizing the risk of default.
at the AP department is effectively managing cash flow and minimizing the risk of default.
ectively managing the company's liquidity.
the treasury department is effectively managing the company's working capital.
ative to its equity and may be less vulnerable to financial risk.
erating sufficient income to meet its debt obligations.
financially stable and may have access to lower interest rates on borrowing.
sury department is effectively managing the company's investments and maximizing returns.
company's liquidity and financial stability.
efficient treasury management process is generally better, as it indicates that the treasury department is effectively managing the company'
as it indicates that the treasury department is effectively managing the company's exposure to currency fluctuations.
generally better, as it indicates that the treasury department is effectively managing the company's financial relationships and minimizing th
y is generally better, as it indicates that the FP&A department is effectively forecasting and planning for the company's financial future.
effectively forecasting and managing the company's financial performance.
A department is effectively evaluating and prioritizing investment opportunities.
t is expected to generate positive returns.

ative to its equity and may be less vulnerable to financial risk.

erating sufficient income to meet its debt obligations.
financially stable and may have access to lower interest rates on borrowing.
assets that can be easily converted to cash to meet its short-term needs.
mpany's financial stability.
and minimizes the risk of penalties and interest charges.

d on a regular basis.

e total investment.
s it helps to identify areas where the company needs to improve its messaging and communication.

ure growth.
vestor attention and coverage.
ufficient capital to absorb potential losses.
company's portfolio.
y to operate effectively.
helps to identify potential market risks in the company's portfolio.
ntify potential operational risks in the company's operations.
e that the company is generating sufficient returns relative to the level of risk it is taking.
r risk management, as it helps to identify potential vulnerabilities in the company's operations and prepare for contingencies.
ement, as it helps to identify potential risks in the company's portfolio and establish risk limits.
o identify potential volatility risks in the company's portfolio.
to ensure that the company is generating sufficient returns relative to its cost of capital.
ection management.

ediate attention.
 e time they are opened.
due to planned or unplanned maintenance.

mprovement and guide strategic planning.

ion of the group's responsiveness and effectiveness in providing support to the rest of the company.
he company's revenue and profitability.

ommercial Law Group in negotiating favorable terms.

entifying and mitigating legal risks that could potentially harm the company.

nt practices.
 intellectual property strategy and the effectiveness of the IP group's management of the portfolio.
of expertise of the IP group.

d and reputation.
P group's budget management.
ertise of the IP group.
al property rights.

es indicates better cost management.

ssibly a higher level of expertise.

nd adherence to laws and regulations.

d company's offerings with the existing business to meet customer needs.

nd addressing their concerns during the integration process.

buting to the overall financial goals of the company.

is effectively retaining employees.

ciently recruiting and onboarding new employees.
ectively providing employees with the training they need to perform their jobs effectively.
R department is effectively creating a positive work environment.
tter, as it indicates that the HR department is effectively promoting inclusivity within the company.
artment is effectively retaining employees.
cess is generally better, as it indicates that the HR department is effectively identifying and attracting top talent.
epartment is effectively managing attendance and punctuality.
e management system is generally better, as it indicates that the HR department is effectively supporting employee growth and developmen
the HR department is effectively communicating and promoting the company's benefits to employees.
HR operations.
not properly trained on how to use it.

and that employees are taking advantage of the self-service features.

adoption rates and data accuracy.

cure to protect sensitive employee information.

iency, resulting in cost savings for the organization.
ting an inclusive and welcoming environment.
se programs.

e engagement and retention.

mpany's compensation and benefits packages are not competitive enough.

nable and cost-effective.
sms and can provide insight into the effectiveness of the company's compensation and benefits strategies.

he recruitment process, and the diversity of new hires.

an incident and reduce the risk of further damage.

. A high compliance rate indicates strong security culture within the organization.
indicates a commitment to security within the organization.
bilities in the company's systems and processes.
gement and a proactive approach to risk mitigation.

asswords. Good user account management can help prevent unauthorized access to the company's systems.
ed to protect against unauthorized access. A high rate of data loss prevention indicates strong security measures and a low risk of data bre

y incidents.
dle increased demand.
detail and efficient management of the network.
ocumentation is important for efficient network management and troubleshooting.
work updates.
orking technologies.

dle increased demand.

etail and efficient management of the systems.

on is important for efficient system management and troubleshooting.

em updates.
n system technologies.

nsuring that the applications are running optimally.

siness and delivering high-quality applications that are user-friendly.

data management processes.

ndards are being followed, which can lead to greater efficiency and consistency in technology solutions across the organization.
hitecture group is successfully aligning technology solutions with business needs, which can improve organizational agility and competitiven
sfully executing on its strategic plans, which can lead to greater alignment between technology and business goals.
y, as well as easier integration of technology solutions.
driving technology transformation and bringing new ideas and solutions to the organization.

d resolve user issues.

meeting the needs of its users.

shoot and resolve user issues.

y areas for improvement.

efficiency and can help identify bottlenecks in the development process.
sting process.

and converting potential customers.

the marketing organization is generating more revenue from its campaigns than it is spending.
dicates that the marketing organization is effectively retaining and monetizing customers.
n is effectively persuading visitors to take a desired action (e.g., making a purchase or filling out a form).
traffic to its online assets.
y better, as it indicates that the marketing organization is creating content that resonates with its target audience.
eting organization is effectively attracting and capturing the attention of potential customers.
arketing organization is effectively building and promoting the brand.
y better, as it indicates that the marketing organization is effectively meeting the needs and expectations of its customers.
ng organization is effectively competing in its target market.

ming annoying.

age out to the right people.

ntify new opportunities.
nd tailor its offerings accordingly.

it can differentiate itself and gain an advantage.

and how it can improve its bottom line.

bottom line.
s about new product development.

and how it can improve its bottom line.

rioritize product development.

ain an advantage.

site is in converting visitors into customers.

th its audience on social media and how to improve its social media strategy.

allocate marketing resources.

need to be optimized.

ses and drive more revenue through partners.

n optimize its channel programs and drive more sales through partners.
any can improve partner relationships and enable partners to sell more effectively.
ere the company can expand its reach and drive more sales through partners.
ch channels are most effective in driving sales and where to allocate marketing resources.
can improve partner relationships and minimize conflict.
h programs are most effective in driving sales and which ones need to be optimized.
r relationships and drive more sales through partners.
ber of leads generated by partners. It helps to identify areas where the company can improve partner relationships and drive more sales thro
allocate marketing resources.
with customers and where to allocate resources to improve video content.
s to improve user engagement.
arch engine optimization (SEO) resources.
g engagement and which ones need to be optimized.
ost effective in engaging with customers and where to allocate social media resources.
s are most valuable and where to allocate marketing resources.
mpaigns are most effective in driving revenue and which ones need to be optimized.
which channels are most cost-effective and where to allocate marketing resources.
h website pages and marketing campaigns are most effective in driving conversions.
most traffic and where to allocate marketing resources.
sfied and where to allocate resources to improve stakeholder satisfaction.
nnels are most effective in reaching the target audience and where to allocate resources to improve social media reach.
rand that need improvement and where to allocate resources to improve brand reputation.
s are most effective in promoting the company's brand and where to allocate resources to improve executive thought leadership.
entify which PR efforts are most effective in driving website traffic and where to allocate resources to improve website referral traffic.
dentify which crisis management strategies are most effective and where to allocate resources to improve crisis management capabilities.
y which influencers are most effective in promoting the company's brand and where to allocate influencer marketing resources.
ctive in the media and where to allocate PR resources to stay competitive.
o identify which messages are most effective in driving brand awareness and engagement.
media outlets are most effective in reaching the company's target audience and where to allocate PR resources.
mprovements can be made to encourage more innovation.
with other teams to deliver creative projects and where improvements can be made to improve collaboration.
ents can be made to reduce turnaround time.
rovements can be made to better meet customer needs.
andards and where improvements can be made.
allocated to manage workload.
e improvements can be made.

y how effective the team is at producing high-quality creative work and where improvements can be made.
ere improvements can be made.
ding and strengthening the brand's relationship with its target audience.
d whether it was a worthwhile investment.
ess of the event in generating social media buzz.

ent and where expenses can be optimized.

n generating potential business opportunities.
vent in generating brand exposure.
t (ROI) and financial success.
identify the level of interest and satisfaction attendees have with the event.

rform quality control checks.

hey are constantly innovating and improving their products or processes.

have a significant impact on productivity and the overall success of the group.
ge, which is crucial in today's fast-paced business environment.
ations and industry standards.
the Engineering group is working efficiently and effectively.
need improvement to reduce the number of defects.
ncrease the consistency of the process.
ol measures.
the cost of quality is an indication of effective quality control measures.
er satisfaction.
cy, reduce costs, and reduce the company's carbon footprint.
re they can improve the workplace environment and create a more productive and engaging workplace.
t equipment and facilities are maintained regularly and prevent unexpected downtime.
s and optimize the use of space.
prove their response times and ensure the safety and security of employees and visitors.
ore comprehensive and helpful to users.

curate and up-to-date.

e of technical documentation.

er audience.
y are looking for.
ion is more effective in helping users achieve their goals.
ew documentation.

building brand awareness and engaging with customers.

e marketing strategies.
fforts in generating leads that have a higher likelihood of converting into customers.
ards the product.

needs and expectations.

hieving business goals.

ss of retention efforts.

oduct in providing value to users.

ments are needed.

or the revenue generated from commercialization activities.

d publications), or the impact factor of the research.
he estimated value of the intellectual property.
n time frame.
e total number of funding applications submitted.
tents, or projects completed with external partners.
d per week, month or year.
ew products or features to the market.
products or features to the market on a regular basis.
t meet customer expectations.
y levels, which can help identify areas for improvement.
allocated budget.
ient codebase.
nd work more efficiently.
p with new and innovative products or features that can differentiate the company from its competitors.
up's ability to deliver products that meet user needs and expectations.
on more work as the business grows.

eds and expectations.

and customer satisfaction.

evel of detail.

improve its processes.

or improvement.
eas for improvement.

cess and helps to identify areas for improvement.

and helps to identify areas for improvement.
on and delivery process.
dentify areas for improvement.

control process and helps to identify areas for improvement.

o identify improvements.

mentation systems.
vity and efficiency.
evance of the team's work.
documentation.

nd close deals.
pselling and cross-selling, and can help increase revenue per customer.

nd can help increase efficiency.

automation tools.

ement team.

h potential customers.
er revenue generation.
leads and passing them on to the sales team.
he sales team.

ating opportunities.
hem on to the sales team.

Success Team in retaining customers.

eam in building strong relationships with customers.
omer Success Team's efforts on revenue.
s to customer problems.
ny's product or service.

m in educating customers about the product or service.

am in identifying opportunities for upselling or cross-selling.
n handling customer issues.
ring customer satisfaction and retention.
vings is generally better, as it indicates that the strategic sourcing function is effectively negotiating favorable terms and driving value for the
generally better, as it indicates that the strategic sourcing function is effectively promoting inclusivity and supporting diverse suppliers.
on is effectively managing supplier performance and minimizing delays.
rcing function is effectively managing supplier performance and ensuring that the company is receiving high-quality products or services.
ally better, as it indicates that the strategic sourcing function is effectively managing and optimizing the company's relationships with supplie
er, as it indicates that the strategic sourcing function is efficiently identifying and onboarding new suppliers.
supplier consolidation is generally better, as it indicates that the strategic sourcing function is effectively optimizing the company's supplier b
etter, as it indicates that the strategic sourcing function is effectively managing and optimizing the company's procurement processes.
ing of requests.
and more efficient processing of orders.

of resources.
rement and for avoiding stock-outs or overstocking.
g relationships with suppliers.

management and minimizes the risk of disputes or penalties.

base can bring a range of benefits, including access to new markets and innovation.
to optimize inventory management.
management.
sacrificing customer service levels.
ent and order processing.
s of inventory management and order processing, and identify areas for improvement in the supply chain process.
number of items in inventory.
f goods sold.
er of items ordered.
inventory and reducing the risk of stockouts or overstocking.
ng a high level of customer service.
nd effectively.
uality products and services to customers.
ace, reducing the need for additional storage facilities.

ovement and build stronger relationships with key suppliers.

nd ensure business continuity.

product quality.
he planning and scheduling process.
opportunities to reduce costs while maintaining quality standards.

and setting targets to increase that percentage over time.

evance of the team's work.

mentation systems.
onsistency.

the financial benefits to the cost of data collection and analysis.

d if there are any gaps in data collection.

moving duplicates.
 insights to business leaders and other stakeholders.
s and contributing to the company's overall success.
organization.
team is reliable and of high quality.
the company's bottom line.
ve overall efficiency.

additional improvement is needed.

g new sources of data and incorporating them into analysis.

he total number of users who have accessed the data.

ata processed.
he data from the point of request.
stency, and validity.
olicies out of the total number of teams in the organization.
neage completeness out of the total data processed.
y other teams in the organization.

s the data is accessed or used per month or year.

form their tasks.

to drive business decisions.

timely manner.
ely managing the company's financial resources.

ationships and minimizing the risk of default.

pany's financial future.
ontingencies.
yee growth and development.
es and a low risk of data breaches.
the organization.
onal agility and competitiveness.
ps and drive more sales through partners.
ought leadership.
ebsite referral traffic.
management capabilities.
eting resources.
rms and driving value for the company.
ing diverse suppliers.

ality products or services.

y's relationships with suppliers.

ng the company's supplier base.

ocurement processes.
Department Group
Data Big Data Team
Business Intelligence Team
Data Analytics Team
Data Engineering Team
Data Governance Team
Data Quality Team
Data Science Team
Data Security Team
Data Visualization Team
Database Administration Team
Finance Accounts Payable
Accounts Receivable
Credit and Collections
Financial Planning & Analysis
Financial Systems
Internal Audit
Investor Relations
Risk Management
Tax
Treasury
General Counsel Contracts and Commercial Law Group
Corporate Governance and Compliance Group
Employment Law Group
Ethics and Risk Management Group
Intellectual Property Group
International Law Group
Litigation and Dispute Resolution Group
Mergers and Acquisitions Group
Real Estate and Environmental Law Group
Regulatory and Government Affairs Group
Human Resources Compensation and Benefits
Diversity, Equity, and Inclusion (DEI)
Employee Relations
Health and Wellness
HR Analytics/Data Management
HR Information Systems/Technology
HR Operations/Administration
Learning and Development/Training
Performance Management
Talent Acquisition/Recruiting
Information Technology Application Development and Maintenance
Data Management and Analytics
 Enterprise Architecture
Information Security
IT Governance and Compliance
IT Service Management
Networking
Software Engineering and Quality Assurance
System Administration
User Support and Training
Marketing Advertising
Analytics
Brand Management
Channel Marketing
Creative Services
Digital Marketing
Event Marketing
Market Research
Overall Marketing Department
Product Marketing
Public Relations
Operations Business Process Management
Continuous Improvement/Lean Six Sigma
Customer service
Engineering
Facilities Management
Health and Safety
Manufacturing/Production
Procurement
Project Management
Quality Assurance/Control
Product Analytics
Customer Support
Product Development
Product Management
Product Marketing
Quality Assurance (QA)
Technical Writing
User Experience (UX) Design
User Research
Research and Development (R&D) Analytics
Development
Engineering
Intellectual Property
Product Management
 Project Management
Prototype & Testing
Quality Assurance
Research
Technical Writing & Documentation
Sales Business Development Team
Channel Sales Team
Customer Success Team
Inside Sales Team
Key Account Management Team
Outside Sales Team
Sales Development Team
Sales Enablement Team
Sales Operations Team
Sales Training and Coaching Team
Supply Chain Buying
Inventory Management
Logistics/Transportation
Production Planning and Scheduling
Quality Control/Assurance
Strategic Sourcing
Supplier Relationship Management
Sustainability and Corporate Social Responsibility
Warehousing/Distribution