Experience

(December to June 2023)

Prospecting Specialist

-cold calling leads to ask if they sell their properties

-sets appointments for real estate agents

Sykes Asia In Sykes Asia Inc.

(June 2006 - February 2015)
MA. FLORA ELNA TORIADO
Technical Support Professional – Service Delivery
Manager/SDM (AT&T COE Provisioning)

Contact Me May 2012 – Feb 2015

Email: toriado.flora@gmail.com
Mobile : +639691015335
Facebook Messenger : Flora Gasis
Linkedin https://www.linkedin.com/in/ma-flora-
toriado-229128246
SKYPE ID: live:.cid.f20f0aceb91b4a8c
Whatsapp : +639156520548
- Responsible for analyzing work MACDs (Move, Add, Change
& Delete) voice and data requests
- Swivels the requests to appropriate Provisioning Vendors or
Project Implementation Managers
- Responsible for tracking and following up the work progress
and closing loop with the end – users

About Me Technical Support Professional (AT&T Managed Internet

I am a very loyal and determined kind if person. I Service)
believe in the saying that hardwork, patience and
perseverance will bring the business to success. June 2006 – December 2011
That's why I'm here to assist you to improve and
develop methods to take your business to - Maintained a high rating of Customer Service and
greatness. Satisfaction by providing technical assistance through
inbound and outbound calls.

Expertise - Handles all incoming calls from customers and is responsible

for either directly working a customer issue, or referring the
customer to site technicians or other vendors.
• Technical Support
• Data encoding
Education
• Inbound & Outbound Calls
. Cold Calling
. Appointment Setter University of San Agustin
• Customer Support Bachelor of Science in Accountancy
1996 -1997
• Interpersonal Skills
• Excellent English communication skills both oral University of San Agustin
& written Bachelor of Science in Computer Engineering
• Basic Graphic Design (CANVA) 1997 - 2002

• Keyword Research