Profile Description:

Role: Client Relationship Manager

Department: Client experience
 
Responsibilities:
 
•       To resolve complex queries and issues of product and services 
•       Must be able to demonstrate excellent communication skills and interpersonal skills
•       Ensure complete documentation of all activities undertaken with respect to the ticket in the
case log
•       Adhere to the Process defined on both Operations and Quality legend.
•       Ability to timely Escalation (Approach to handle issues to understand when to escalate &
what will be handled by themselves)
•       Attention to detail, ability to research and being able to arrive at a solution and challenge the
process and come up with different alternatives.
 
Customer Engagement:
 
Understanding customer behaviour, expectations from the product analysing usage trends, and product
adaptability to increase usage and make the product sticky.
Work towards providing an excellent customer experience by going the extra mile on every interaction.
 
Customer Retention:
Maintain overall customer satisfaction levels to ensure a continuous relationship with MyGate

Requirement: 

• Excellent Communication skills (Oral and Written)

• Languages (English & Hindi)
• Excellent Presentation Skill
• Proven ability to negotiate.
• Conflict resolution.
• Sales skills.
• Negotiation skills.
• Retentions kills.
• Ability to self-motivate and motivate a team.
• A go-getter, who is hungry to be a part of a fabulous growth story
• Basic Knowledge in Accounting concepts
• 6 days working and 1-day rotational week off

Interview Process:
- 1 Rounds of Interview over Video for the Shortlisted candidates