RAGHAV GANDHI

RAGHAV GANDHI
Area Service Manager KTM & Husqvarna Motorcycles India (Bajaj auto Ltd)
Email id: raghavgandhi01@gmail.com Phone: +917506726727 Address: DLF Westend Heights Akashaya Nagar
BTM extn Bannergughatta rd. Bnagalore -Karnataka 560068.

Diversified Automobile professional with industry experience of more than 11 years in Indian &
Japanese work culture, looking to exploit my potential and to enhance my skills as an individual
contributor as well as team, Currently Handling After sales – (service -operations For KTM BU) as a
Area service manager in Bajaj auto ltd , for Banaglore & Goa region , Based in Regional office at
Bengaluru -Karnataka.

Oct 2017 to Present -: Bajaj Auto Ltd – KTM

Current Roles & Responsibilities ASM (Bangalore &Goa) -:
1.Facilitating Channel Partners for enhancing customer service experience – Net Promotor Score
(KTM & Husqvarna) .
2. Initiating strategy to improve workshop Profitability& revenue generation activities.
3. Addressing customer grievances and taking forward for reform in service process .
4. Adhering service process guidelines across networks for seamless customer experience .
5. Training to workshop staffs for improving their interaction and technical skills .
6. Ensuring Spare Parts availability across networks & helps dealers in managing their parts
inventory.
7. Organizing Service promotional activity at potential locations for brand reach .
8. Product issue escalation to QA& R&D for timely countermeasures .
9. Customer meets and Interaction to get initial product quality feedback.
Achievements:
1. PAN India No.2 Award & Certificate in Technical Quiz contest - KTM .
2. Improved NPS to 71% of state from 50% in 2021. No.2 position in Pan India (National avg. 59%)
3. Service reporting growth 3100 to 4914 No’s & 95% dealers are profitable from 40% from 2017.
4.Improved performance of dealership in terms of repair and revenue generation further also
Improving the CSI.
5. 90% CC closure with 5 days achieved for FY-21-22

RAGHAV GANDHI , MOB : 7506726727 , E-maiL – raghavgandhi01@gmail.com

RAGHAV GANDHI

Key Skills –

1. Channel partner business growth strategy implementation .

2. Smooth adaptation of new technology as per business demand.
3. Motivational spirit among subordinates to repeat their best efforts .
4. Problem solving through C & E diagram, Why-Why analysis, POKA-YOKE etc.
5. Kaizens implementation at dealership to enhance service process by plugging lacunas .
6. Preparing SOP of Service processes & Roles responsibilities of Workshop Staffs.
Core Competencies
 PDCA Approach of working -plan→ do→ check→ Act
 Keen learner adapts well to changes and pressures in workplace.
 Ambitious, hardworking and committed to Excellence.
 Honest, Sincere and a Hard Worker with a high level of Integrity.
 Good control over English Hindi & Punjabi.

KTM -HQ Profile summary Oct-17-Dec-18 -:

 Product technical/Manufacturing issue Capturing & Customers feedback .

 Ensuring timely resolution of Compalints by prioritizing and proving the issue thorugh SABC

 Software Hex updates management on vehicle- ensuring No counter issue during the vehicle
program updates and managing and resolving counter issues.

 Recall /Retro management – retro fitment timely completion and adherence through
effective tracking.

 NPLP – to drive (New product launch preparedness) – Understanding Product change points

And preparing content for Technical & Product launch circulars –

 Hands on & Experienced in Data analysis and data management for product issues.

 Owner of Vehicle Diagnostic tool related change management and technical support.

 Customer complaint management related to the Product category.

 Customer complaint analysis and management- related to Product.

 Handling critical customers for product related complaints.

 Enhancing customer customer experience & satisfaction through weekly DIY sessions.

 Responsible for new Product issues capturing & Improvement through field visits and raising
issue to plant level in Duke 390 & Duke 200 models.

RAGHAV GANDHI , MOB : 7506726727 , E-maiL – raghavgandhi01@gmail.com

RAGHAV GANDHI

Sep 2014 -Sep-2017 -: Honda cars India Ltd

 Assistant manager – Market support (From 1STapril 2017 to 22 Sep 2017) Honda Cars India
Limited, Posted at Mumbai Regional Office.
 Senior Executive – Market support Honda cars India Ltd (From 15thSept 2014 to April 2017)
❖ Oct 2010 – 2014 Sep 2014 Mahindra & Mahindra Ltd
 Joined as a GET (Graduate engineer trainee) in Mahindra & Mahindra Ltd in 2010 through
Campus placement.
 Assistant Manager PVT (Plant vehicle team) Mahindra & Mahindra Aug 2011 – Sep 2014
Responsibilities & Skills: -
❖ Honda cars India ltd from Sept 14 to Sept ‘17
 Responsible for field quality issues resolution for Honda (Amaze) as specific & Handling Techline
Function, for Mumbai Zone & rest of Maharashtra.
 Managing daily warranty claims and providing technical judgement to field team on warranty
decisions.
 Scramble visit to dealers for non- resolved Problems & handling customer complaints.
 Highlighting service process discrepancies and ensuring continual improvement.
❖ Mahindra & Mahindra Ltd, Automotive Sector, Haridwar (OCT 2010 TO SEPT 2014)

 Managing daily warranty claims and handling daily customer complaints & Warranty analysis for
claim reduction.
 Responsible for field RPT Reduction of body& trims commodity includes
 Highlighting service discrepancies and ensuring continual improvement.
 Raising concerns to plant and R&D and managing JI’s with supplier and plant team to resolve
issues.
Educational Qualifications -:
 B. tech in Automotive Eng. From [UPES] university of petroleum & energy studies
(Deemed university) Pass out of 2006-2010 -Batch
 Scored (77.7%) as per university CGPA calculations - 71.5% as Actual. CGPA- 2.89/4.
 12th - 72% (ISC Board)-2006 Cambrian Hall school Dehradun
 10th - 74% (ICSE Board)-2004 Cambrian Hall school Dehradun
Personal profile -:
 Name : RAGHAV GANDHI
 Contact No. : +91-7506726727
 Date of Birth : 01- AUG- 1988
 Nationality : Indian
 Languages Known : English, Punjabi and Hindi Marathi (Understand)
 Marital Status : : Married
 Gender : Male
 Permant Residential : 38/43 -D east Patel Nagar Saharanpur road Dehradun 248001
Address
 Hobbies : Listening & composing Music, exploring different genre of music .

RAGHAV GANDHI , MOB : 7506726727 , E-maiL – raghavgandhi01@gmail.com

RAGHAV GANDHI

Declaration -:
I hereby declare that the above-mentioned information is true to the best of my knowledge.

 Date: (Raghav Gandhi)

RAGHAV GANDHI , MOB : 7506726727 , E-maiL – raghavgandhi01@gmail.com