CURRICULUM VITAE

V Chandrasekhar,
chandrasekhar.vakkalagadda@gmail.com Cell: +91 8099077799

Objective:

A self-motivated and achievement oriented individual. Skilled as a lateral

thinker and a team player with experience in providing solutions. A methodical
approach to work, coupled with good customer care.

Professional Experience:

 Around 11+ years of experience in the field of Automobile Service.

 Working as Area Service Manager In Bajaj Auto Ltd from 09 MAR 2015 to till date.
 Worked as Territory Manager-Service in HERO MOTOCORP LTD from 25 APR 2011 to 05
March 2015.
 Worked as Field Service Engineer in INDIA YAMAHA MOTORS PVT LTD from 26 MAR
2010 to 24 APRIL 2011.
 Worked as Graduate Engineer Trainee in TATA MOTORS LTD (payrolls under TEAM
LEASE Consultancy) from 20 NOV 2008 to 25 MAR 2010.
 Worked as a Service Advisor for Dealership from AUG 2007 TO OCT 2008.

Roles and Responsibilities in Bajaj Auto Ltd:

 Customer complaint handling through Bajaj Auto Ltd Dealerships.

 Technical product feedback to Plant Team.
 Providing regular market information to HO.
 Customer PSF follow-up with dealerships and resolving the issues in short time with quality.
 Dealerships process audits on monthly basis to Improve the Service process.
 PDI Report feedback analysis report to Plant Team
 Develop the Manpower in my territory dealers, Monitoring the Training Status of Dealership
 Ensuring 100% Trained Manpower in all dealerships
 Conducting the on-job trainings in the dealerships.
 Conducting Quarterly Manpower Evaluation in dealerships and taking Corrective actions with
Support of dealer owners
 Conducting the Tools, warranty claim audit and infrastructure audits on monthly basis and
preparing MOM with dealer VIP to close the Gaps.
 Warranty Management for all dealers
 Warranty Training, Claim Monitoring, Cost Control and Genuity in Warranty
 Warranty Claim Submission to Company,
 Monitoring and reduce the Warranty Cost and Claim Rejection
  Conducting the service activities like service camps, Mobile service camps
 Implementation of TPM way in dealerships
 Appoint new ASD’s in the potential areas and Involvement till Completion report.
 Expand the network in potential area and fallow-up for development for network
 Conducting local mechanics meet
 Monitor the BGO engine Oil usage across the network
 Controlling the VORs by Monitoring Spares ROL Settings based on Consumption on monthly
basis
 Monitoring Spares Daily Order and ensuring 100% daily Orders
 Ensuring Location wise, Quantity wise Stock match in CDMS
 Ensuring 100% Usage of genuine Spares Parts Across dealerships and network
 Activity’s to Improve Free Service redemption and Paid Service Share
 Daily Monitoring of Pending vehicles to ensure 90% Same day delivery of vehicles
 Monitoring Repeat Jobs and Action to Reduce Repeat Jobs
 Implementation CDMS Software across the dealers and Network
 Ensuring 100% Usage of CDMS Software for Job card entry, Spares issue, Service reminder
and Post Service Follow-up
 Train The new Manpower in CDMS and Quarterly Only Once CDMS refresher training to
Network Staff
Achievements:
 Continuously two qtrs. sent highest number of technical reports to HO.
 My Territory technician Got All india No.1 in Trouble Shooting in skill contest
 My Territory Works Manager Selected TOP 3 best WM in WM Skill contest

Roles and Responsibilities in HERO MOTOCORP:

 Customer complaint handling through HERO MOTOCORP Dealerships.

 Providing regular market information to HO.
 Customer PSF follow-up with dealerships and resolving the issues in short time with quality.
 Dealerships audits on monthly basis and upgrading the workshops to Best workshops.
 PDI Report analysis in my Territory
 Worst-5 compliant analysis in my territory
 Develop the Manpower in my territory dealers
 Conducting the on-job trainings in the dealerships.
 Conducting the Tools, warranty claim audit and infrastructure audits on monthly basis and
preparing MOM with dealer VIP.
 Conducting the service activities like service camps, Mobile service camps
 Appoint new ARDS in the dealer potential areas
 Expand the network in potential area and fallow-up for development for network
 Conducting local mechanics meet
Achievements:
 2 times Achieved my dealer Got All India 1st rank in hero Goodlife utav .
  Conducted 1 Mega service camps and 2 Rual service camps with highest service reporting.

Roles and Responsibilities in INDIA YAMAHA MOTORS:

 Customer complaint handling through Yamaha Dealerships.
 Providing regular market information to HO.
 Customer PSF follow-up with dealerships and resolving the issues in short time with quality.
 Dealerships audits on monthly basis and upgrading the workshops to Best workshops.
 PDI Report analysis in my Territory
 Conducting the Tools, warranty claim audit and infrastructure audits on monthly basis and
preparing MOM with dealer VIP.
 Conducting the service activities like Yamaha service camps, Mobile service camps
 Tuning the R15 bikes for R15 and sedwin Racing.
Achievements:
 2 times Achieved Best tuner Award in Yamaha R15 Sidwin Race.
 Conducted 6 Yamaha service camps and 12 Mobile service camps.

Roles and Responsibilities in TATA MOTORS:

 Customer complaint handling through dealership or with the help of TATA technical help
desk.
 Reduction of customer complaints through RQ, RC and TOP20RC analysis.
 Customer PSF complaints analysis and preparing the action plan and monitoring the same for
implementation.
 CSI analysis and preparing the action plan and monitoring the same for implementation.
 Conducting the home visits free pick up and drop and loss customer analysis for customer
retention and to improve JDP CSI.
 DQ1 audit close monitoring for improving dealer manpower and bay efficiency
 Closer monitoring on Customer care audit parameter to quality service.
 Updating the new service updates in dealership
 Coordinating with AO team for dispatch details, warranty claims and VOR status.
 Preparing the weekly and monthly audit action plans and closer monitor for implement.
 Development of workshop for dealers and improve service activity at dealership.
 Carrying out field activities like movie camps, home visits, customer meet, delivering the free
service coupons for dissatisfied customers and events for dissatisfied customers.
 Coordinating with AO team regarding product updating.
 Coordinating with DQCTC team for DQ1 and DQ2 Audits
 Focus on JDP Syndicate survey.
 Focus on JDP internal survey.

Achievements:

 Prepared Service advisor SOP module and implemented successfully in Dealerships.

 Achieved JDP syndicate Survey for Hyderabad is 840.
  Hyderabad got 3rd rank over all in TATA MOTORS JDP locations.
 TATA MOTORS got 3rd rank in Hyderabad out of 11 Manufactures.

Education Profile:

Year of
Degree / Examination Board / Institute Percentage
Passing

E-MBA ISMS – Delhi 2012 67%

2007
B.Tech (Automobile) Bharath university, Chennai. 75%

Board of Intermediate
Intermediate 2002 54%
Education, Andhra Pradesh.

Board of Secondary Education,

S.S.C. 2000 64.66%
Andhra Pradesh.

Software Skills:

software’s : C, SAP, Seibel.

Designing : AutoCAD, Pro-e, Catia V5.

Strengths:
 Good Team player.
 Excellent Communication skills.
 Working effectively under pressure.

Personal Details:

Name : V Chandrasekhar.
Fathers Name : Venkata Rao
Date of Birth : 14-06-1985
Nationality : Indian
Gender : Male
Languages Known : Telugu, English, Tamil and Hindi
Hobbies : Reading Books & Listening to Music.
Permanent Address : S/o Venkata Rao,
Vunnava (POST),
Edlapadu (MD),
Guntur (DT),
Andhra Pradesh - 522233.
DATE:

PLACE: (V Chandrasekhar)