BSBSTR802 Assessment Submission Template

Assessment Submission Template
Qualification & Unit Details
Unit Code & Title BSBSTR802 Lead strategic planning processes for an organisation
Qualification BSB80120 Graduate Diploma of Management (Learning)
Submission Details
Student Name
Student Number
Date of Submission Click or tap to enter a date.
Assessor Name
Assessment Details
Assessment Task Number Assessment Method Date of Completion

(Written Task, Case study, Project, Role-play, (Actual date of each task completion.
presentation etc.) This must be three different days)
Task 1 Written task – Questioning Click or tap to enter a date.
Task 2 Case study Click or tap to enter a date.
Task 3 Project Click or tap to enter a date.
Why you need to use this template?
The template provides consistency across all submissions, and you will not miss any assessment
activity. The purpose is to save your time preparing documents, increase efficiency, and reduce
potential errors by giving candidates detailed instructions on how to perform any task or project using
specific templates and space for answers and solutions.
This template provides the assessor to receive submissions with consistency and for compression of
candidates’ submissions for plagiarism, collusion, and irregularities of educational submissions.
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Institute of Business and Management (Victoria) | CRICOS: 03785D| TOID: 445516 | info@ibm.vic.edu.au | www.ibm.vic.edu.au Version 1.1
ASSESSMENT GUIDELINES FOR WRITTEN TASK
QUESTION HOW LONG YOUR ANSWER SHOULD BE (LENGTH OF
TYPE ANSWER)
Define Length approximately 4 typed lines = 50 words, or 5 lines of handwritten text
for each question.
Identify Write dot points of the number of items to identify according to the question.
Outline Summarise in a line or set of lines the required number of items or develop
appropriate meaningful answers according to the question but not in detail.
Identify and briefly Identify in dot points and provide a description of each with a minimum of 4
describe typed lines = 50 words, or 5 lines of handwritten text for each question.
Describe Provide a description with minimum 8 typed lines = 100 – 150 words, or 10 –
15 lines of handwritten text or appropriately described to provide a
meaningful answer with consistent knowledge application in length according
to the question.
Explain Explain the procedure with minimum 8 typed lines = 100 – 150 words, or 10 –
15 lines of handwritten text or appropriately explain to provide a meaningful
answer with consistent knowledge application in length according to the
question.
Distinguish / Distinguish means recognise or treat (someone or something) as different.
differentiate To differentiate is to show or find the difference between things which are
compared. It simply means that they are not the same but does not qualify
them as being unique and possibly not related.
Length approximately 4 – 8 typed lines = 50 – 100 words, or 5 - 10 lines of
handwritten text for each question.
What? This is to assess your knowledge of something related to the subject area
asking you to specify one or more things related to what is being asked in the
question. This is generally asking for a short answer for which you need to
provide a short description answering the question where the reader
understands the answer to the question.
How? This method of question is to assess your ability to explain or describe the
ways, methods, manner, procedure, or process of something related to the
question being asked. You need to provide sufficient description of how
(ways, methods, manner, procedure, or process) it can be performed for the
reader to understand the ways or procedure.
Why? This question is to assess your knowledge of something and the purpose of it.
You need to provide sufficient description of why (the purpose/objective or
aims) it is used for the reader to understand why.
Assessment Task 1
The following is a set of knowledge-based questions. Read the text section ‘introduction’ in the
learner workbook, refer to training undertaken and provide your answer solutions to the following
questions using your own words to demonstrate your consistent knowledge application.
Note:
1. Ensure you answer all the following questions using the length guidelines above and quantity
requirements applicable for the following relevant questions.
2. Provide references and give credit to authors you have consulted for their ideas in writing
your answers. It helps you to avoid plagiarism by making it clear which ideas are your own
and which are someone else's and it shows your understanding of the topic, gives supporting
evidence for your ideas, arguments, and opinions and allows others to identify the source you
have used.
3. The space below does not indicate the size of the answer length. Follow above guidelines and
keep typing and the space will expand as you type. If answers are recorded separate to this
document, they must be attached at the back of this document.
Questions
Question 1
What is organisational planning?
Organizational planning is the process of setting goals, developing strategies, and outlining the
steps that an organization needs to take to achieve those goals. It involves identifying the resources
needed, assigning responsibilities, and establishing timelines for completing tasks. Organizational
planning can be done at various levels within an organization, from individual departments to the
entire organization itself. Effective organizational planning helps to ensure that an organization is
working towards its goals in an efficient and effective manner, and can help to identify potential
challenges and opportunities.
Question 2
What are the three levels of organisational planning?
1. Strategic planning
2. Tactical planning
3. Operational planning
Question 3
What is strategic planning?
Strategic planning is the process of defining an organization's long-term goals and objectives and
developing a plan of action to achieve them. It involves analyzing an organization's current
situation, identifying strengths and weaknesses, and evaluating opportunities and threats in the
external environment.
Question 4
What is the difference between strategic planning and business planning?
Strategic planning focuses on setting long-term goals and objectives for an organization,
identifying the actions needed to achieve those goals, and allocating resources accordingly. It is a
high-level planning process that typically involves senior executives and takes a broader view of
the organization's mission and vision. Strategic planning focuses on the big picture and considers
factors such as market trends, competitive threats, and emerging opportunities.
Business planning, on the other hand, is a more detailed planning process that focuses on the day-
to-day operations of the organization. It involves developing plans and strategies for individual
business units or departments to achieve specific objectives that are aligned with the organization's
overall strategy. Business planning is typically carried out by middle managers and front-line
employees who are responsible for executing the plans and achieving the objectives.
Question 5
Describe contractual requirements and implications for the business.
Contractual requirements are the terms and conditions that businesses agree to when entering into a
contractual agreement with another party. These requirements can vary widely depending on the
nature of the agreement, but typically include provisions related to the goods or services being
provided, payment terms, warranties, liability, and dispute resolution.
For businesses, contractual requirements are important because they can have significant
implications on their operations and finances. Failure to comply with contractual obligations can
result in legal action, loss of business relationships, and damage to the company's reputation. On
the other hand, meeting contractual obligations can result in positive outcomes such as increased
revenue, improved relationships with partners, and protection against legal claims.
It is essential for businesses to carefully review and negotiate contractual requirements before
entering into any agreement to ensure that they are able to meet the obligations and mitigate any
potential risks. This may involve seeking legal advice or consulting with subject matter experts to
fully understand the implications of the terms and conditions of the agreement. In some cases,
businesses may also need to invest in additional resources or modify their operations to comply
with contractual requirements, which should be factored into their decision-making process.
Question 6
What are financial management requirements and processes of the business?
Financial management requirements and processes are essential for the success of any business.
These requirements and processes typically involve the planning, monitoring, and control of
financial resources to achieve the organization's goals and objectives. Some of the key financial
management requirements and processes of a business include:
1. Budgeting: Developing a financial plan that outlines the expected revenue and expenses for
the upcoming period.
2. Financial Reporting: Generating financial statements, such as balance sheets, income
statements, and cash flow statements to provide a clear picture of the company's financial
health.
3. Cash Management: Ensuring that the company has enough cash on hand to meet its
financial obligations, such as paying suppliers and employees, and avoiding cash flow
issues.
4. Investment Management: Managing the company's investments to generate returns and

ensure long-term financial stability.
5. Risk Management: Identifying and managing financial risks that could impact the
company's operations or financial performance.
6. Accounting: Maintaining accurate financial records and ensuring compliance with

accounting standards and regulations.
7. Tax Management: Ensuring compliance with tax laws and minimizing the company's tax
liabilities.
Effective financial management requires strong leadership, transparency, and accountability. It also
involves leveraging financial data and analysis to inform business decisions and drive performance
improvement. Businesses should regularly review their financial management requirements and
processes to ensure they are aligned with their goals and objectives, and are consistently delivering
value to the organization.
Question 7
What are the industry trends and practices of relevance to the organisation’s strategic direction?
1. Digital Transformation: The increasing use of digital technologies and data analytics to
transform business operations and create new opportunities for growth.
2. Sustainability: The focus on environmental, social, and governance (ESG) issues as a key
driver of business performance and competitiveness.
3. Customer Experience: The emphasis on delivering exceptional customer experiences as a

key differentiator in a competitive marketplace.
4. Workforce Transformation: The need to adapt to changing workforce demographics and

skills requirements, including the use of remote work and the growing importance of
diversity and inclusion.
5. Industry Consolidation: The trend towards consolidation and mergers and acquisitions
(M&A) in certain industries, which can impact competition and market dynamics.
6. Regulatory Compliance: The increasing complexity of regulatory requirements and the

need to ensure compliance with local and international regulations.
7. Emerging Technologies: The rapid pace of technological change, including the growth of
artificial intelligence, the Internet of Things (IoT), and blockchain, which can create new
opportunities for innovation and disruption.
Question 8
Describe risk management processes.
1. Identify Risks: The first step in risk management is to identify potential risks that may
impact the project or organization. This can be done through brainstorming, risk
assessment workshops, or reviewing past data or reports.
2. Assess Risks: After identifying potential risks, the next step is to assess their likelihood and
impact. This involves analyzing the probability of each risk occurring and the potential
impact it may have on the project or organization.
3. Prioritize Risks: Once risks have been assessed, it is important to prioritize them based on
their potential impact and likelihood. Risks with a high likelihood of occurrence and a high
impact should be given more attention and resources.
4. Develop Risk Mitigation Strategies: Once risks have been identified and prioritized, the
next step is to develop strategies to mitigate or manage them. This may involve
implementing preventive measures to reduce the likelihood of the risk occurring or
developing contingency plans to minimize the impact of the risk if it does occur.
5. Implement Risk Management Plan: The final step in the risk management process is to
implement the risk management plan. This involves communicating the plan to
stakeholders, monitoring the identified risks, and taking appropriate action if a risk occurs.
Question 9
Identify and briefly describe methods for conducting SWOT analysis.
1. Brainstorming: This involves bringing together a group of stakeholders to generate a list of

the organization's strengths, weaknesses, opportunities, and threats.
2. Surveys and Questionnaires: This method involves distributing a survey or questionnaire to

employees, customers, or other stakeholders to gather their input on the organization's
strengths, weaknesses, opportunities, and threats.
3. Interviews: This method involves conducting one-on-one interviews with key stakeholders
to gather their input on the organization's strengths, weaknesses, opportunities, and threats.
4. Data Analysis: This method involves analyzing data from various sources, such as market
research reports, financial statements, and industry trends, to identify the organization's
strengths, weaknesses, opportunities, and threats.
5. Expert Panels: This involves assembling a group of experts in the organization's industry or
field to provide their insights on the organization's strengths, weaknesses, opportunities,
and threats.
Question 10
Identify and briefly describe methods for conducting PEST analysis
1. Desk Research: This method involves gathering information from published sources such
as newspapers, industry reports, government statistics, and online databases.
2. Expert Panels: This method involves assembling a group of experts in various fields, such
as economics, politics, and technology, to provide insights into the external factors that
may impact the organization.
3. Surveys and Questionnaires: This method involves distributing a survey or questionnaire to

customers, employees, or other stakeholders to gather their perspectives on the external
factors that may affect the organization.
Question 11
Explain the strategic and operational planning processes.
Strategic planning process
1. Vision and Mission: Developing a clear vision and mission statement that outlines the
organization's purpose, values, and goals.
2. Situation Analysis: Conducting a thorough analysis of the organization's internal and
external environment, including strengths, weaknesses, opportunities, and threats (SWOT
analysis).
3. Strategic Objectives: Developing specific, measurable, and achievable objectives that align
with the organization's vision and mission.
4. Strategy Development: Developing a strategy to achieve the organization's objectives,
including deciding on the resources needed, the target markets, and the competitive
positioning.
5. Implementation: Implementing the strategy through a range of activities and initiatives,
including marketing campaigns, operational improvements, and other activities.
6. Evaluation: Monitoring and evaluating the strategy to ensure it is working effectively, and
making any necessary adjustments to achieve the desired outcomes.
Operational planning process
1. Objectives: Establishing specific, measurable, and achievable objectives that support the
organization's strategic objectives.
2. Resource Allocation: Determining the resources needed to achieve the objectives,
including personnel, equipment, and financial resources.
3. Activity Planning: Developing detailed plans and schedules for the activities and initiatives
needed to achieve the objectives.
4. Implementation: Executing the plans and activities, including coordinating activities,
assigning tasks, and monitoring progress.
5. Evaluation: Monitoring and evaluating the results of the operational activities to ensure
they are aligned with the organization's strategic objectives and making any necessary
adjustments to achieve the desired outcomes.
Question 12
Briefly describe the following global environment and market:
a. Trends: Trends refer to the general direction in which a particular phenomenon is developing or
changing over time. In the global environment and market, trends can include shifts in
consumer preferences, changes in technology, evolving regulatory frameworks, and other
factors that can impact the behavior of businesses and consumers. Understanding trends is
important for companies that want to stay competitive and adapt to changes in the market. By
keeping abreast of trends, companies can identify new opportunities, anticipate future
challenges, and make strategic decisions to position themselves for success.
b. Best practice:
Best practices refer to the methods or techniques that have been shown to be effective and efficient
in achieving a particular goal or objective. In the global environment and market, best practices can
include approaches to marketing, supply chain management, customer service, and other business
functions that have been demonstrated to be successful. Companies that adopt best practices are
often able to improve their performance, reduce costs, and increase customer satisfaction. Best
practices can be learned from industry leaders, research studies, and trial and error within an
organization. By adopting best practices, companies can optimize their operations and stay ahead of
their competitors in the global marketplace.
c. Risks:
In the global environment and market, risks refer to the uncertainties and potential threats that can
impact the performance of businesses and economies. These risks can come from a variety of
sources, including economic downturns, political instability, natural disasters, cybersecurity
breaches, and other unexpected events. Understanding and managing risks is essential for
companies that operate in the global marketplace. By identifying and assessing potential risks,
companies can develop strategies to mitigate or avoid them, such as diversifying their operations,
investing in cybersecurity measures, or developing contingency plans. Failure to manage risks can
lead to significant financial losses, damage to reputation, and even business failure. Therefore,
companies must continuously monitor the global environment and market for potential risks and
take proactive steps to manage them.
d. Opportunities:
In the global environment and market, opportunities refer to favorable conditions or situations that
businesses can capitalize on to achieve their goals and objectives. These opportunities can come
from a variety of sources, including technological advancements, changes in consumer behavior,
emerging markets, and other factors. Companies that are able to identify and capitalize on
opportunities can gain a competitive advantage, increase revenue, and expand their market share.
Examples of opportunities in the global market may include investing in renewable energy sources,
entering new international markets, or developing new products to meet emerging consumer needs.
Identifying and leveraging opportunities requires a deep understanding of the global market and
environment, as well as the ability to adapt and innovate in response to changing conditions.
Companies that are successful in capitalizing on opportunities can create long-term growth and
sustainability for their business.
Question 13
Identify current and future demands of organisation and global markets.
1. Sustainability: There is an increasing demand for sustainable products and practices that
minimize environmental impact. Companies are expected to reduce their carbon footprint,
use eco-friendly materials, and implement sustainable practices throughout their supply
chain.
2. Digitalization: The global market is becoming increasingly digital, and companies need to
invest in technology to stay competitive. This includes developing digital marketing
strategies, optimizing e-commerce platforms, and adopting advanced analytics and
artificial intelligence technologies.
3. Customer experience: Customers are increasingly demanding personalized and seamless
experiences across all touchpoints. Companies need to invest in technologies and processes
that enable them to deliver personalized experiences and anticipate customer needs.
4. Workforce diversity and inclusion: The global market is becoming more diverse, and
companies need to create an inclusive workplace culture that celebrates diversity and
fosters collaboration across diverse teams.
5. Globalization: The global market is becoming more interconnected, and companies need to
develop strategies to expand into new international markets and navigate complex
international regulations.
6. Health and wellness: The COVID-19 pandemic has highlighted the importance of health
and wellness, and there is an increasing demand for products and services that promote
health and wellness, such as fitness equipment, healthy food, and telehealth services.
Question 14
Identify and briefly explain at least two barriers to achieve goals.
1. Resource constraints: Resource constraints can include limited funding, staffing shortages,
and inadequate infrastructure. These constraints can make it difficult for organizations to
invest in the necessary resources to achieve their goals, such as hiring additional staff,
investing in new technologies, or developing new products. Limited resources can also lead
to trade-offs and difficult decisions, such as choosing between investing in research and
development or marketing.
2. Resistance to change: Resistance to change can be a significant barrier to achieving goals,
particularly when it comes to implementing new processes, technologies, or strategies.
Employees may resist change because they are comfortable with existing processes, fear
job loss, or have doubts about the effectiveness of new initiatives. Overcoming resistance
to change often requires strong leadership, effective communication, and a focus on
building buy-in and support from stakeholders.
Question 15
Explain communication processes.
1. Sender: The sender is the person or organization that initiates the communication process
by sending a message.
2. Message: The message is the information or content that the sender is trying to convey. It
can be verbal, written, or visual.
3. Encoding: Encoding is the process of converting the message into a format that can be
understood by the receiver. This can involve using language, images, or other forms of
communication.
4. Channel: The channel refers to the medium through which the message is transmitted, such
as email, phone, video conferencing, or face-to-face communication.
5. Decoding: Decoding is the process of interpreting the message by the receiver.
6. Receiver: The receiver is the person or organization that receives the message.
7. Feedback: Feedback is the response or reaction of the receiver to the message. It helps the
sender to understand whether the message was understood correctly and whether any
adjustments are needed.
Question 16
Describe methods to develop strategic plan.
Developing a strategic plan involves a systematic process of defining an organization's goals,
determining the actions required to achieve those goals, and allocating resources to implement the
plan. Here are some methods to develop a strategic plan:
1. SWOT Analysis: A SWOT analysis involves identifying an organization's strengths,
weaknesses, opportunities, and threats. This analysis helps organizations to understand
their current position and develop strategies that leverage their strengths, address
weaknesses, capitalize on opportunities, and mitigate threats.
2. Environmental Scanning: Environmental scanning involves analyzing the external factors
that impact an organization's operations, such as technological advancements, changes in
consumer behavior, or shifts in the political or economic landscape. This analysis helps
organizations to anticipate changes and adapt their strategies accordingly.
3. Goal-Setting: Goal-setting involves defining clear and measurable goals that align with an
organization's mission and vision. Goals should be specific, measurable, achievable,
relevant, and time-bound (SMART), and should provide a roadmap for achieving the
organization's strategic objectives.
4. Resource Allocation: Resource allocation involves determining the resources required to
implement the strategic plan, such as financial resources, personnel, and technology.
Organizations should prioritize the allocation of resources based on the goals and
objectives outlined in the strategic plan.
5. Implementation and Evaluation: Implementation and evaluation involve executing the
strategic plan and monitoring progress to ensure that goals are being achieved.
Organizations should establish metrics to measure progress, assess the effectiveness of
their strategies, and make adjustments as needed.
Question 17
What is a strategy map and how does strategy mapping help an organization?
A strategy map is a visual tool that helps an organization to articulate its strategic objectives and
define the relationships between them. It is a graphical representation of the cause-and-effect
relationships that exist between an organization's various goals and objectives. Strategy maps
typically include a series of interconnected "perspectives," such as financial, customer, internal
processes, and learning and growth, that highlight the different aspects of an organization's
operations.
Strategy mapping helps an organization by providing a clear and concise picture of its strategic
objectives and how they are related to each other. By using a strategy map, organizations can align
their goals and objectives with their overall mission and vision, communicate their strategy to
stakeholders, and track progress towards achieving their goals.
Here are some ways in which strategy mapping helps an organization:
1. Provides a comprehensive view of the organization: Strategy mapping provides a holistic
view of an organization's strategic objectives, including how they relate to each other and
to the organization's overall mission and vision.
2. Identifies cause-and-effect relationships: Strategy mapping helps organizations to identify
the cause-and-effect relationships between their various goals and objectives, which can
help them to prioritize their efforts and allocate resources effectively.
3. Aligns strategy with operations: Strategy mapping helps to ensure that an organization's
strategy is aligned with its operations, by clearly defining the goals and objectives that need
to be achieved in each area of the organization.
Question 18
Outline key features of knowledge management systems
Knowledge management systems (KMS) are designed to manage an organization's knowledge
assets, such as tacit knowledge (expertise and experience) and explicit knowledge (documents and
data). Here are some key features of knowledge management systems:
1. Knowledge Repository: A knowledge repository is a central location where an organization
stores its knowledge assets. It provides a searchable database of knowledge resources that
employees can access and use.
2. Content Management: Content management involves creating, editing, and publishing
knowledge content such as documents, videos, and audio files. KMS provide tools for
content creation and management, ensuring that knowledge assets are current, accurate, and
accessible.
3. Collaboration: Collaboration tools facilitate knowledge sharing and communication among
employees. KMS provide features such as discussion forums, wikis, and social networks,
enabling employees to collaborate and share knowledge across departments and geographic
locations.
4. Taxonomy and Metadata: KMS use taxonomy and metadata to organize and categorize
knowledge assets, making it easier for employees to search for and find relevant
information. Taxonomy refers to the classification of knowledge assets, while metadata
includes descriptive information about the knowledge asset, such as author, date created,
and keywords.
5. Analytics: Analytics provide insights into how knowledge is being used within an
organization. KMS use analytics to track user behavior, such as search terms and usage
patterns, to identify knowledge gaps and opportunities for improvement.
6. Training and Development: KMS provide training and development resources to support
employee learning and development. These resources may include online courses,
webinars, and knowledge-sharing sessions.
Question 19
Describe the following two terms:
a. Financial key performance indicators:
Financial key performance indicators (KPIs) are metrics used to evaluate an organization's
financial performance
b. Non-financial key performance indicators:

Non-financial key performance indicators (KPIs) are metrics that organizations use to measure
their performance in areas other than finance. These KPIs provide insights into how well an
organization is meeting its strategic objectives, and can help to identify areas for improvement.
Question 20
Outline key features of annual operational plan.
An annual operational plan is a detailed roadmap that outlines the specific goals, objectives,
strategies, and tactics that a business or organization plans to implement over the course of a year.
Here are some key features that are typically included in an annual operational plan:
1. Goals and objectives: The plan should identify the overall goals and objectives that the
organization wants to achieve over the next year.
2. Strategies: The plan should outline the specific strategies and approaches that the
organization will use to achieve its goals and objectives.
3. Action plans: The plan should break down the strategies into specific action plans with
timelines, milestones, and responsibilities assigned to individuals or teams.
4. Budget and resources: The plan should include a budget and resource allocation plan to
ensure that the necessary funds, people, and other resources are available to achieve the
objectives.
5. Performance measures: The plan should identify key performance indicators (KPIs) to
monitor progress towards the objectives and to evaluate the effectiveness of the strategies
and actions.
6. Risk management: The plan should also identify potential risks and challenges that may
impact the success of the plan and outline strategies to mitigate or address them.
7. Communication and collaboration: The plan should specify how the organization will
communicate the plan to stakeholders, including employees, customers, suppliers,
investors, and other partners. It should also outline how teams will collaborate to achieve
the objectives.
8. Review and evaluation: The plan should include a process for reviewing and evaluating
progress towards the objectives and making adjustments as needed. This will ensure that
the organization stays on track and remains adaptable to changing circumstances
throughout the year.
---End of Written Task Activities---
References
Provide references to education materials you have used to develop your answers. A reference list
lists only the sources you refer to in your writing. The purpose of the reference list is to allow your
sources to be found by your reader (assessor). It also gives credit to authors you have consulted for
their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and which
are someone else's, shows your understanding of the topic, gives supporting evidence for your
ideas, arguments, and opinions. allows others to identify the sources you have used.
Assessment Task 2-Case Study
Research and analyse information for strategic planning
Case Study (Skills and Knowledge Application)
Using the simulated workplace and the scenario in the appendix or your own workplace referring to
the scenario in the appendix as agreed by your assessor, provide solutions to lead the development of
high-level strategic plans that serve the vision and mission of an organisation.
Whatever the workplace you select, the policies and procedure manual of simulated workplace must
be used as the policies and procedures of the workplace to undertake the following task. In case you
select your own workplace or any other workplace you have access to information, provide a brief
description of the workplace such as the industry, operation, personnel, teams and must be
accompanied by a link to the reference for verification by your assessor.
Your role
You work as the manager for the simulated workplace with responsibility for ensuring an organisation
is positioned to conform its long-term viability and success and to consult with stakeholders to lead
the development of high-level strategic plans that serve the vision and mission of an organisation.
Your Task - Research and analyse information for strategic planning
Complete the following workplace activities demonstrating skills and knowledge to lead the
development of high-level strategic plans that serve the vision and mission of an organisation:
Part A – Research and analysis (stage 1).
1. Access simulated (Tech Dynamics) workplace documents including business plan, policies
and procedures and use the relevant policies and procedures to undertake this task.
Customer service policy
Quality assurance policy
Workplace culture policy
Performance evaluation policy
Training and development policy
Health and safety policy
2. Read the case study in appendix including numeric information, above your role and analyse
information about the organisation and its environment to undertake development of strategic
plan to ensure establish strategic plan to achieve strategic goals. Identify organisational
vision, mission, and values.
Vision:
Our vision is to enable people and businesses to use IT services by empowering our users to
stimulate the exchange and creation of knowledge via information technology. Information
will exist in an integrated environment using collaborative, best-of-breed technology that
fosters a unifying culture supporting operational excellence of our customers.
Mission Statement:
Seamlessly blend innovative IT with well-engineered business processes to deliver and support
dynamic and sustainable systems and applications that empower our workforce to accelerate
excellent outcomes in support of the customer’s policies, decisions, operations, and services.
Values:
 Customer Service Excellence
 Customer Service Responsibility
 Delivery, Timeliness and Availability
 Courtesy, Honesty and Fairness
 Fair-play with unbiased decision making
3. Conduct situational analysis of the workplace, determine, and develop a SWOT analysis
(strengths, weaknesses, opportunities, and threats) from information.
SWOT ANALYSIS
Strengths: Weaknesses:
 Strong brand reputation and recognition  Dependence on a few key clients for a
in the tech industry significant portion of revenue
 Skilled and experienced team of  Limited international presence and
engineers and developers market share
 Strong partnerships with key suppliers  Limited marketing and advertising
and vendors efforts
 Diversified portfolio of products and  High employee turnover rate in certain
services departments
 High level of innovation and research  Limited focus on sustainability and
and development environmental initiatives
 Solid financial position with consistent
revenue growth
Opportunities: Threats:
 Increasing demand for tech products  Intense competition in the tech industry
and services globally  Rapid technological advancements
 Expansion into new markets and leading to product obsolescence
geographical regions  Economic instability and uncertainty
 Development of new and innovative  Government regulations and policies
products and services affecting the tech industry
 Strategic partnerships and acquisitions  Cybersecurity threats and risks
to expand the company's offerings and
reach
 Growing trend towards sustainability
and environmentally-friendly practices
4. Review business plan including existing organisational strategic direction, identify gaps, and
improvement needs and opportunities available to reach goals.
Strategic directions:
Tech Dynamics seems to have a strong focus on developing and marketing innovative
technologies to improve the customer experience. This is a good strategic direction that can help
the company stand out in a crowded market. Additionally, the company's plan to focus on
sustainability and environmental responsibility is a positive step in meeting the changing demands
of consumers and regulators.
Gaps:
One of the gaps in the business plan is the lack of detail on the company's financial projections.
While the plan outlines revenue targets and expected expenses, it does not provide a detailed
breakdown of how these targets will be achieved. Another gap is the lack of a clear marketing
plan. The company should define its target market and develop a comprehensive marketing
strategy to reach potential customers.
Improvement Needs:
1. Developing a detailed financial plan: The company should create a detailed
financial plan that includes revenue projections, profit margins, and cash flow
forecasts. This will help the company manage its finances and make informed
decisions about future investments.
2. Defining the target market: The business plan should identify the target market
and develop a comprehensive marketing strategy to reach potential customers.
This could include advertising, public relations, social media, and other marketing
channels.
Opportunities available to reach goals:

1. Building a strong team: Tech Dynamics should focus on building a strong team
with diverse skills and experience. This will help the company develop innovative
products and bring them to market.
2. Identifying strategic partnerships: The company should identify strategic partners
in the industry who can help bring its products to market. This could include
distributors, retailers, or other companies with complementary products.
3. Developing a robust intellectual property strategy
5. Conduct research and analyse market information and document your analysis as evidence of
undertaking research to the following a, b, c, and d:
a. political, economic, social, and technological (PEST) factors that can affect the organisation
 Political:
 Government policies and regulations can impact the company's operations and
profitability.
 Political instability or changes in leadership can create uncertainty in the market.
 Trade policies and agreements can affect the company's ability to import/export
goods and services.
 Economic:
 Changes in the global economy can impact demand for the company's products or
services.
 Fluctuations in currency exchange rates can impact profitability.
 Interest rates and inflation can impact consumer spending and demand for the
company's products.
 Social:
 Changing consumer preferences and values can impact demand for the company's
products.
 Demographic shifts can impact the target market for the company's products.
 Social trends and movements can impact the company's brand reputation and
consumer perception.
 Technological:
 Advancements in technology can impact the company's ability to innovate and
stay competitive.
 Changes in technology standards and regulations can impact the company's
operations.
 Cybersecurity threats can impact the company's ability to protect sensitive
information and assets.
b. Global environment and market, and identify at least two trends, one best practice, three risks
and two opportunities.
1. Trends:
 Increasing demand for remote working solutions and virtual collaboration tools due to the
COVID-19 pandemic.
 Growing focus on sustainable technology and environmentally-friendly practices.
2. Best Practice:
 Continuous innovation and product development to stay competitive in the fast-paced
technology industry.
3. Risks:
 Economic downturns or recessions that can impact consumer spending and investment in
technology.
 Cybersecurity threats and data breaches that can damage the company's reputation and
customer trust.
4. Opportunities:
 Expansion into new markets or industries through strategic partnerships or acquisitions.
 Investment in emerging technologies such as artificial intelligence, Internet of Things
(IoT), and cloud computing to stay ahead of the competition.
c. Current and future demands of global markets.

Innovation: As technology continues to evolve, customers will expect new and innovative
products from Tech Dynamics. The company will need to invest in research and development to
stay ahead of the competition and meet the changing needs of customers.
Customization: Customers increasingly expect personalized products and services that meet their
unique needs. Tech Dynamics may need to invest in tools and processes that enable them to offer
greater customization options.
Sustainability: Consumers are becoming more environmentally conscious and are looking for
products and services that are sustainable and eco-friendly. Tech Dynamics may need to explore
ways to reduce their environmental impact and promote sustainability.
Globalization: As the world becomes more connected, Tech Dynamics may need to expand their
operations to new markets in order to stay competitive. This will require a deep understanding of
different cultures, regulations, and consumer preferences in these markets.
Digitalization: Digital technologies are changing the way businesses operate, and Tech Dynamics
will need to adapt to these changes to stay relevant. This may involve investing in digital tools
and processes, and developing new business models that leverage technology to create new value
for customers.
d. Barriers and risks to organisational goals and potential strategies to overcome barriers.
1. Competition: The technology industry is highly competitive, and there are several
established players in the market. To overcome this, Tech Dynamics can focus on
differentiation through innovation and providing unique solutions to customers.
2. Economic downturn: An economic downturn can significantly impact the demand for
technology products and services. To mitigate this risk, Tech Dynamics can diversify its
offerings and focus on providing solutions that are essential for businesses even during a
recession.
3. Regulatory barriers: Governments may impose regulations on the technology industry,
which can create barriers for new entrants. To overcome this, Tech Dynamics can work
with regulatory bodies to ensure compliance and seek out opportunities for collaboration.
4. Talent shortage: The technology industry is facing a talent shortage, and it can be
challenging to attract and retain skilled employees. To overcome this, Tech Dynamics can
invest in employee training and development programs, offer competitive compensation
and benefits, and create a positive work culture.
5. Cybersecurity threats: Cybersecurity threats are becoming increasingly prevalent, and a
data breach can have significant financial and reputational consequences for Tech
Dynamics. To overcome this, Tech Dynamics can invest in robust cybersecurity
measures, conduct regular vulnerability assessments and train employees on best
practices for data security.
6. Identify at least three stakeholders you need to consult to develop and review strategic plan
and two staff to help you in the planning process.
Customers
Industry Experts
Investors
7. Develop a communication plan (a simple table that includes, objective, audience, method,
medium, message and timeline).
Objective Audience Method Medium Message Timeline

Share vision and All Presentation In-person Introduce the Month 1
goals of strategic stakeholders meeting vision and goals
plan of the strategic
plan and explain
how they align
with the
organization's
mission and
values.
Gather feedback Employees, Survey Online Ask about their Month 2
on the strategic board survey tool opinions on the
plan members, strategic plan's
and key objectives, goals,
stakeholders and strategies, as
well as any
potential barriers
or risks.
Share progress Employees, Meeting In-person Provide regular Every
updates on the board or virtual updates on the quarter
implementation members, meeting implementation thereafter
of the strategic and key of the strategic
plan stakeholders plan, including
any successes,
challenges, and
changes to the
plan.
Celebrate Employees Event In-person Recognize and End of
accomplishments and key or virtual celebrate the year 1 and
and milestones stakeholders event team's be
achieved accomplishments
and milestones
achieved while
implementing the
strategic plan.
8. Determine and assign actions to relevant staff for developing planning process.
Actions to be taken Responsible staff
Conduct research on market trends and competition Marketing Team
Analyze financial data and create projections Finance Team
Identify potential strategic partners Business
Development
Team
Gather feedback from stakeholders Customer Service
Team
Develop a SWOT analysis Strategy Team
Develop and implement a communication plan Communication
Team
Draft and finalize the strategic plan Strategy Team
Monitor progress and make necessary adjustments Strategy Team
9. Identify and describe at least three types of resources you need to develop strategic plan.
1. Human resources: Developing a strategic plan requires the expertise and input of a
diverse range of professionals from different departments within an organization.
These may include senior leaders, managers, subject matter experts, and other key
stakeholders who can provide valuable insights into the organization's strengths,
weaknesses, opportunities, and threats.
2. Financial resources: Developing a strategic plan often involves investing in
various resources, such as software, tools, training, and consulting services.
Organizations need to allocate adequate funds to cover the costs associated with
developing and implementing a strategic plan.
3. Information resources: Developing a strategic plan requires access to reliable data
and information on a variety of topics such as market trends, competitor analysis,
financial performance, and customer behavior. Organizations need to have access
to relevant information and data sources to inform their strategic planning process.
10. Develop a planning process that includes direction of strategic plan.
1. Establish the planning team: Form a team of individuals with diverse

perspectives and expertise who can contribute to the development of the
strategic plan.
2. Define the scope and objectives of the plan: Clarify the purpose of the strategic
plan and identify the scope of the plan. Develop a set of objectives to guide the
development of the plan.
3. Conduct a situational analysis: Analyze the internal and external environment of
the organization using tools such as SWOT analysis, PEST analysis, and
Porter's Five Forces analysis.
4. Develop the strategic plan: Based on the situational analysis, develop a set of
strategies to achieve the objectives of the plan. Ensure that the strategies align
with the organization's vision and mission.
5. Develop an action plan: Develop a detailed action plan that outlines the steps
required to implement the strategies.
6. Allocate resources: Identify the resources required to implement the action plan,
including financial, human, and technological resources.
7. Monitor and evaluate the plan: Develop a monitoring and evaluation framework
to assess the progress of the plan. Regularly review the plan and make
adjustments as necessary to ensure that the plan remains relevant and effective.
8. Communicate the plan: Develop a communication plan to ensure that all
stakeholders are informed about the strategic plan and their role in its
implementation.
9. Implement the plan: Implement the action plan and regularly monitor progress
towards achieving the objectives of the plan.
Part B – Consult and determine strategic direction (stage 2).
Me: Good morning, Tech Dynamic's CEO. It's great to have this opportunity to discuss the company's
strategic direction and elements of the strategic plan.
Tech Dynamic's CEO: Good morning. It's great to have you here as well. I'm excited to discuss the
strategic plan with you.
Me: Excellent. Let's start by discussing Tech Dynamic's vision and mission statement. What are they,
and how do they align with the company's strategic direction?
Tech Dynamic's CEO: Our vision is to be a global leader in innovative technology solutions that
transform the way people live, work, and connect. Our mission is to create value for our customers by
delivering superior products, services, and experiences that exceed their expectations. Both our vision
and mission statement align with our strategic direction of being a leader in the technology industry
by innovating and providing excellent customer service.
Me: That's great to hear. Now, let's talk about the elements of your strategic plan. What are some of
the key objectives, and how do they support your vision and mission?
Tech Dynamic's CEO: One of our key objectives is to expand our market share in the technology
industry by developing and introducing new and innovative products that meet the changing needs of
our customers. We also want to strengthen our customer relationships by providing exceptional
customer service and support. These objectives support our vision and mission by ensuring that we
are always striving to deliver value to our customers and staying ahead of the competition.
Me: Excellent. How do you plan to achieve these objectives, and what are some of the key initiatives
you will undertake?
Tech Dynamic's CEO: To achieve our objectives, we plan to invest heavily in research and
development to develop new and innovative products that meet the evolving needs of our customers.
We will also focus on enhancing our customer service and support infrastructure by investing in
training and development for our employees and improving our online resources. Additionally, we
will explore strategic partnerships and collaborations to expand our reach and improve our
capabilities.
Me: Those are all great initiatives. How will you measure the success of your strategic plan?
Tech Dynamic's CEO: We will measure the success of our strategic plan by tracking key performance
indicators such as market share, revenue growth, customer satisfaction, and employee engagement.
We will also conduct regular reviews and assessments of our progress against our objectives and
make adjustments as necessary to ensure that we stay on track.
Me: That sounds like a comprehensive plan. Do you have any final thoughts or comments?
Tech Dynamic's CEO: Yes, I would like to emphasize that our strategic plan is not just a document; it
is a living, breathing roadmap for the future of our company. It will guide our decisions, actions, and
investments as we strive to achieve our vision and mission. I'm excited about the opportunities ahead
of us, and I'm confident that with a strong strategic plan and a dedicated team, we can achieve our
goals and continue to be a leader in the technology industry.
Me: Thank you for your time, Tech Dynamic's CEO. It's been a pleasure discussing your strategic
plan with you.
Tech Dynamic's CEO: Thank you as well
11. Organise a role-play as agreed by your assessor for consultation meeting with your CEO
(assessor) to discuss strategic direction and elements of strategic plan.
Role-play - Plan financial management approaches
This activity refers to Activity 11 of your task
Instructions
This part is a role-play where you must organise role-play settings as agreed and facilitated by your
assessor for a consultation meeting including training room place, tables, chairs, a computer with
Internet, papers, pens, and any other resources as required.
Details of the task being You undertake the active part of the task participating and using oral
observed communication skills in a consultation meeting with relevant manager.
Assumptions to be made Your assessor plays the role of CEO
Persons involved You as the manager and the assessor as the CEO
Timing for the role- 7 – 10 minutes per candidate plus your assessor will decide any additional time
play: required based on your participation behaviour and ability to perform
Conditions under which Skills in this assessment are demonstrated by the candidate and observed by
the observation is assessor in a simulated environment where the conditions are typical of those
conducted in a working environment in this industry. This includes access to:
1. Workplace or simulated workplace policies and procedures
2. relevant legislation, regulations, standards, and codes
3. Workplace documentation and resources relevant to required performance
evidence.
Observable behaviour  Leads discussions using active listening and questioning to seek the
views and opinions of others
 Plays a lead role in situations requiring effective collaboration,
demonstrating high-level influencing skills, focusing and shaping
awareness, and engaging and motivating others
12. Lead discussions using active listening and questioning to seek the views and opinions of
CEO (assessor) regarding long-term strategies.
13. Actively discuss and seek feedback from CEO (assessor) on direction of strategic plan to
establish organisational goals and priorities.
14. Discuss parameters for planning process, discuss and determine financial forecast and budgets
for strategic plan.
15. Present your recommendations to the CEO (assessor) for feedback and make changes when
you develop strategic plan in activity 18 according to feedback received.
Part C – Develop strategic plan (stage 3).
16. Develop a strategy map according to feedback received from your CEO (assessor).
Strategy Map
Vision To be the leading provider of innovative technology solutions in the industry.
Mission Statement
Values Innovation, Customer Satisfaction, Employee Empowerment, and Ethical

Practices.
Goals 1. Innovation: To continuously develop new and innovative technology
solutions.
2. Customer Satisfaction: To consistently meet and exceed customer
expectations.
3. Employee Empowerment: To foster a culture of creativity,
collaboration, and growth among our employees.
4. Ethical Practices: To uphold the highest standards of ethics and
integrity in all our business dealings.
Strategic objectives 1. Innovation: a. Invest in research and development to create new

technology solutions. b. Collaborate with industry leaders and partners
to develop new and innovative products.
2. Customer Satisfaction: a. Provide excellent customer service by
offering timely and effective solutions. b. Gather feedback from
customers to continuously improve our products and services.
3. Employee Empowerment: a. Provide a supportive work environment
that encourages creativity and innovation. b. Offer training and
development opportunities to enhance employee skills and knowledge.
4. Ethical Practices: a. Adhere to all legal and regulatory requirements. b.
Promote ethical behavior and integrity in all our business dealings.
Strategy 1. Develop and implement a comprehensive marketing strategy to

increase brand awareness and expand our customer base.
2. Increase investment in research and development to create new and
innovative technology solutions.
3. Foster partnerships and collaborations with industry leaders to
enhance our products and services.
Financials 1. Increase revenue by expanding our customer base and offering new
products and services.
2. Manage costs effectively to maintain profitability.
3. Continuously invest in research and development to stay ahead of the
competition.
Controls & 1. Establish key performance indicators to monitor progress towards

Monitoring achieving strategic objectives.
2. Regularly review financial statements and adjust strategies as
necessary.
3. Conduct regular performance evaluations to ensure employees are
meeting expectations.
Review 1. Establish key performance indicators to monitor progress towards

achieving strategic objectives.
2. Regularly review financial statements and adjust strategies as
necessary.
3. Conduct regular performance evaluations to ensure employees are
meeting expectations.
17. Develop at least one goal and two strategic objectives including key performance indicators.
Goals Objectives Key Performance indicators
Objective 1: Expand Product KPI 1: Number of new

Increase Sales Revenue Line products launched per
quarter
KPI 2: Revenue generated
from new products
Improve Customer Retention KPI 1: Customer

Enhance customer retention rate
experience
KPI 2: Average customer
lifetime value
18. Develop a 3-4-page strategic plan using above collected information. Include in your strategic
plan the following elements:
a) Strategic direction including vision, mission, vales, (ensure you align the strategic plan to
the vision, mission, and key goals of the organisation)
b) Goals, objectives including KPIs,
c) Strategies, Tasks, and activities including KPIs,
d) Budget including KPIs,
e) Timelines including KPIs,
f) Roles and responsibilities
g) Evaluation and monitoring strategies.
Introduction:
 Tech Dynamics is a technology firm specializing in developing innovative software
solutions for various sectors. In the fast-paced world of technology, it is important
for Tech Dynamics to have a well-defined strategic plan to stay ahead of the
competition. This strategic plan will outline the company's vision, mission, values,
goals, objectives, strategies, tasks, activities, budget, timelines, roles and
responsibilities, and evaluation and monitoring strategies.
Strategic Direction:
 Vision: To be a leading provider of innovative software solutions globally.
 Mission: To design, develop, and deliver high-quality software solutions that
transform businesses and improve the lives of people.
 Values: Innovation, Quality, Customer Satisfaction, Collaboration, and
Accountability.
Goals and Objectives:
1. To increase revenue by 20% within the next 3 years.
2. To expand the company's market share by 15% within the next 2 years.
3. To improve customer satisfaction levels by 10% within the next 1 year.
Key Performance Indicators:
1. Revenue growth rate
2. Market share growth rate
3. Customer satisfaction index score
Strategies, Tasks, and Activities:
1. Strategy: Expand market reach Tasks: a. Conduct market research to identify
potential target markets. b. Develop marketing campaigns to target identified
markets. c. Establish partnerships with key players in the identified markets.
2. Strategy: Enhance product development Tasks: a. Invest in research and
development to create new software products. b. Develop software solutions
that meet the unique needs of different industries. c. Ensure the quality of the
software products through rigorous testing.
3. Strategy: Improve customer service Tasks: a. Provide timely and effective
customer support. b. Conduct regular customer satisfaction surveys to gather
feedback. c. Use customer feedback to improve the quality of the software
solutions.
d) Budget including KPIs:
 Tech Dynamics will require an initial investment of $5 million to cover the costs of
research and development, marketing, and staffing. The company expects to break
even within the first two years and generate a profit of $10 million within the next
five years.
 Key Performance Indicators:
 Return on Investment (ROI): 2x within five years
 Revenue growth: 25% per year for the first three years
 Cost of Goods Sold (COGS): Maintain COGS at or below 60% of revenue
 Gross profit margin: Maintain gross profit margin at or above 40%
e) Timelines including KPIs:
 Year 1:
 Research and development: Complete development of the first-generation
products by the end of the year.
 Marketing: Launch a marketing campaign to raise awareness of Tech Dynamics
and its products in the first quarter of the year.
 Sales: Begin sales of the first-generation products in the second quarter of the
year.
 KPIs:
 Revenue growth: 20%
 Gross profit margin: 35%
 Customer satisfaction: 90%
Year 2:
 Research and development: Develop second-generation products with improved
features and functionalities.
 Marketing: Continue to raise awareness of Tech Dynamics and its products
through digital marketing, social media, and attending industry events.
 Sales: Expand sales channels and reach new markets.
 KPIs:
f) roles and responsibilities
 To effectively implement this strategic plan, the following roles and responsibilities
will be assigned:
1. Executive Leadership Team: Responsible for setting the overall direction and
overseeing the implementation of the strategic plan.
2. Marketing Department: Responsible for developing and implementing
marketing strategies to increase brand awareness, generate leads, and drive
sales.
3. Sales Department: Responsible for building relationships with customers,
closing deals, and achieving revenue targets.
4. Product Development Team: Responsible for developing new products and
features that meet customer needs and drive business growth.
5. Customer Service Team: Responsible for providing exceptional customer
service and support to ensure customer satisfaction and retention.
6. Operations Department: Responsible for managing the day-to-day operations of
the business, including supply chain management, production, and logistics.
7. IT Department: Responsible for managing the company's technology
infrastructure and ensuring the security and reliability of its systems.
g) Evaluation and Monitoring Strategies: To ensure the successful implementation of
the strategic plan, the following evaluation and monitoring strategies will be
employed:
1. Regular Progress Reviews: The executive leadership team will conduct regular
progress reviews to evaluate the implementation of the strategic plan, assess its
effectiveness, and make necessary adjustments.
2. KPI Tracking: Key performance indicators (KPIs) will be established for each
goal and objective in the strategic plan, and progress towards these KPIs will be
regularly tracked and monitored.
3. Customer Feedback: Customer feedback will be regularly collected and
analyzed to identify areas for improvement and ensure that the company is
meeting customer needs and expectations.
4. Market Analysis: Regular market analysis will be conducted to identify trends,
opportunities, and threats that could impact the company's growth and inform
strategic decision-making.
5. Employee Engagement: Employee engagement surveys will be conducted to
measure employee satisfaction and identify areas for improvement in the
company's culture and work environment.
6. Financial Performance: The company's financial performance will be regularly
monitored to ensure that it is meeting its revenue and profitability targets and
making strategic investments in its growth.
Financial Plan for strategic plan

Revenue Forecast FY2021 FY2022 FY2023 FY2024 FY2025
Revenue
Sales $6,880,000 $7,200,000 $7,600,000 $8,360,000 $9,196,000
Total Revenue $6,880,000 $7,200,000 $7,600,000 $8,360,000 $9,196,000
Direct Cost $0 $0 $0 $0 $0
Total Direct Cost $0 $0 $0 $0 $0

Gross Profit $6,880,000 $7,200,000 $7,600,000 $8,360,000 $9,196,000
Gross Margin % 100% 100% 100% 100% 100%
Operating Expenses
Salary $3,060,000 $3,180,240 $3,280,980 $3,445,029 $3,617,280.45
Employee Related Expenses $260,160 $260,944 $261,754 $266,989 $272,328.86
Marketing & Promotions $380,880 $400,800 $421,200 $429,624 $438,216.48
Rent and Outgoings $200,760 $220,000 $240,000 $244,800 $249,696.00
Utilities $360,000 $380,000 $400,000 $408,000 $416,160.00
Office Supplies $60,000 $60,400 $60,800 $62,016 $63,256.32
Insurance $20,200 $20,600 $20,800 $21,216 $21,640.32
Server and Software Expenses $1,280,000 $1,320,000 $1,380,000 $1,407,600 $1,435,752.00
Total Operating Expenses $5,622,000 $5,842,984 $6,065,534 $6,285,274 $6,514,330.43
Profit before tax $1,258,000 $1,357,016 $1,534,466 $2,074,726 $2,681,669.57
Interest Incurred $0 $0 $0 $0 $0
Depreciation and Amortization $0 $0 $0 $0 $0
Income Taxes $377,400 $407,104 $460,340 $622,417.78 $804,500.87
Net Profit $880,600 $949,912 $1,074,126 $1,452,308.14 $1,877,168.70
Net Profit to Sales Ratio 13% 13% 14% 17% 20%
19. Ensure you make changes and adjustments to your strategic plan according to feedback
received from your CEO (assessor) applying identified improvements.
Introduction:
 Tech Dynamics is a technology firm specializing in developing innovative software
solutions for various sectors. In the fast-paced world of technology, it is important
for Tech Dynamics to have a well-defined strategic plan to stay ahead of the
competition. This strategic plan will outline the company's vision, mission, values,
goals, objectives, strategies, tasks, activities, budget, timelines, roles and
responsibilities, and evaluation and monitoring strategies.
Strategic Direction:
 Vision: To be a leading provider of innovative software solutions globally.
 Mission: To design, develop, and deliver high-quality software solutions that
transform businesses and improve the lives of people.
 Values: Innovation, Quality, Customer Satisfaction, Collaboration, and
Accountability.
Goals and Objectives:
4. To increase revenue by 20% within the next 3 years.
5. To expand the company's market share by 15% within the next 2 years.
6. To improve customer satisfaction levels by 10% within the next 1 year.
Key Performance Indicators:
4. Revenue growth rate
5. Market share growth rate
6. Customer satisfaction index score
Strategies, Tasks, and Activities:
4. Strategy: Expand market reach Tasks: a. Conduct market research to identify
potential target markets. b. Develop marketing campaigns to target identified
markets. c. Establish partnerships with key players in the identified markets.
5. Strategy: Enhance product development Tasks: a. Invest in research and
development to create new software products. b. Develop software solutions
that meet the unique needs of different industries. c. Ensure the quality of the
software products through rigorous testing.
6. Strategy: Improve customer service Tasks: a. Provide timely and effective
customer support. b. Conduct regular customer satisfaction surveys to gather
feedback. c. Use customer feedback to improve the quality of the software
solutions.
d) Budget including KPIs:
 Tech Dynamics will require an initial investment of $5 million to cover the costs of
research and development, marketing, and staffing. The company expects to break
even within the first two years and generate a profit of $10 million within the next
five years.
 Key Performance Indicators:
 Return on Investment (ROI): 2x within five years
 Revenue growth: 25% per year for the first three years
 Cost of Goods Sold (COGS): Maintain COGS at or below 60% of revenue
 Gross profit margin: Maintain gross profit margin at or above 40%
e) Timelines including KPIs:
 Year 1:
 Research and development: Complete development of the first-generation
products by the end of the year.
 Marketing: Launch a marketing campaign to raise awareness of Tech Dynamics
and its products in the first quarter of the year.
 Sales: Begin sales of the first-generation products in the second quarter of the
year.
 KPIs:
Year 2:
 Research and development: Develop second-generation products with improved
features and functionalities.
 Marketing: Continue to raise awareness of Tech Dynamics and its products
through digital marketing, social media, and attending industry events.
 Sales: Expand sales channels and reach new markets.
 KPIs:
f) roles and responsibilities
 To effectively implement this strategic plan, the following roles and responsibilities
will be assigned:
8. Executive Leadership Team: Responsible for setting the overall direction and
overseeing the implementation of the strategic plan.
9. Marketing Department: Responsible for developing and implementing
marketing strategies to increase brand awareness, generate leads, and drive
sales.
10. Sales Department: Responsible for building relationships with customers,
closing deals, and achieving revenue targets.
11. Product Development Team: Responsible for developing new products and
features that meet customer needs and drive business growth.
12. Customer Service Team: Responsible for providing exceptional customer
service and support to ensure customer satisfaction and retention.
13. Operations Department: Responsible for managing the day-to-day operations of
the business, including supply chain management, production, and logistics.
14. IT Department: Responsible for managing the company's technology
infrastructure and ensuring the security and reliability of its systems.
g) Evaluation and Monitoring Strategies: To ensure the successful implementation of
the strategic plan, the following evaluation and monitoring strategies will be
employed:
7. Regular Progress Reviews: The executive leadership team will conduct regular
progress reviews to evaluate the implementation of the strategic plan, assess its
effectiveness, and make necessary adjustments.
8. KPI Tracking: Key performance indicators (KPIs) will be established for each
goal and objective in the strategic plan, and progress towards these KPIs will be
regularly tracked and monitored.
9. Customer Feedback: Customer feedback will be regularly collected and
analyzed to identify areas for improvement and ensure that the company is
meeting customer needs and expectations.
10. Market Analysis: Regular market analysis will be conducted to identify trends,
opportunities, and threats that could impact the company's growth and inform
strategic decision-making.
11. Employee Engagement: Employee engagement surveys will be conducted to
measure employee satisfaction and identify areas for improvement in the
company's culture and work environment.
12. Financial Performance: The company's financial performance will be regularly
monitored to ensure that it is meeting its revenue and profitability targets and
making strategic investments in its growth.
20. Develop a 2-3-page annual operational plan to facilitate implementation of long-term strategic
plan considering key performance indicators, budget, timeline, and resources.
Operationa Performanc Target/Key

Person/
l function/ e standards Performanc Timefram
Team Budget
strategy e Indicators e
Responsible
(KPIs)
ncrease Sales Increase sales $12 million in 12 months Sales team $500,000
Revenue revenue by sales revenue for
10% marketing
campaigns
Enhance Achieve a Customer 12 months Customer $100,000
Customer customer satisfaction support team for
Satisfaction satisfaction score of 92% customer
score of 90% service
or higher training and
support
tools
Improve Reduce Employee 12 months HR team $50,000 for
Employee employee turnover rate employee
Retention turnover rate of 12% retention
by 20% programs
and
initiatives
Enhance Launch 2 new 2 new product 12 months Product $1 million
Product product lines lines launched development for R&D
Development team and product
launch costs
Increase Reduce 5% reduction 12 months Operations $200,000 for

Operational production in production team process
Efficiency costs by 5% costs improvemen
t initiatives
SELF-ASSESSMENT CHECKLIST
Note: The following checklist is for you to confirm your work completion as well as performance and
demonstration of skills. Ensure you carefully check, and tick as completed and performed before
submitting written evidence and while demonstrating skills during performing the task.
Completed
Assessment Task Activity
Part A – Research and analysis (stage 1). Yes No

1 Access simulated workplace (Tech Dynamics) documents including business ☐ ☐
plan, policies and procedures and use the relevant policies and procedures to
undertake this task.
2 Read the case study in appendix including numeric information, above your ☐ ☐
role and analyse information about the organisation and its environment to
undertake development of strategic plan to ensure establish strategic plan to
achieve strategic goals. Identify organisational vision, mission, and values.
3 Conduct situational analysis of the workplace, determine, and develop a ☐ ☐
SWOT analysis (strengths, weaknesses, opportunities, and threats) from
information.
4 Review business plan including existing organisational strategic direction, ☐ ☐
identify gaps, and improvement needs and opportunities available to reach
goals.
5 Conduct research and analyse market information and document your ☐ ☐
analysis as evidence of undertaking research to the following a, b, c, and d:
a. global environment and market, and identify at least two
trends, one best practice, three risks and two opportunities.
b. current and future demands of global markets.
c. Barriers and risks to organisational goals and potential
strategies to overcome barriers.
6 Identify at least three stakeholders you need to consult to develop and review ☐ ☐
strategic plan and two staff to help you in the planning process.
7 Develop a communication plan (a simple table that includes, objective, ☐ ☐
audience, method, medium, message and timeline).
8 Determine and assign actions to relevant staff for developing planning ☐ ☐
process.
9 Identify and describe at least three types of resources you need to develop ☐ ☐
strategic plan.
10 Develop a planning process that includes direction of strategic plan. ☐ ☐
Completed
Part B - Determine direction, develop, and execute strategic plan (stage 2). Yes No
11 Organise a role-play as agreed by your assessor for consultation meeting with your ☐ ☐
CEO (assessor) to discuss strategic direction and elements of strategic plan.
12 Lead discussions using active listening and questioning to seek the views and ☐ ☐
opinions of CEO (assessor) regarding long-term strategies.
13 Actively discuss and seek feedback from CEO (assessor) on direction of strategic ☐ ☐
plan to establish organisational goals and priorities.
14 Discuss parameters for planning process. ☐ ☐
15 Discuss and determine financial forecast and budgets for strategic plan. ☐ ☐
Part C – Develop strategic plan (stage 3).
16 Develop a strategy map according to feedback received from your CEO (assessor). ☐ ☐
17 Develop at least one goal and two strategic objectives including key performance ☐ ☐
indicators.
18 Develop a 3-4-page strategic plan using above collected information. Include in ☐ ☐
your strategic plan the following elements:
a. Strategic direction including vision, mission, vales,
b. Goals, objectives including KPIs,
c. Strategies, Tasks, and activities including KPIs,
d. Budget including KPIs,
e. Timelines including KPIs,
f. Roles and responsibilities
g. Evaluation and monitoring strategies.
19 Ensure you make changes and adjustments to your strategic plan according to ☐ ☐
feedback received from your CEO (assessor) applying identified improvements.
20 Develop 2-3-page annual operational plan to facilitate implementation of long-term ☐ ☐
strategic plan considering key performance indicators, budget, timeline, and
resources.
Assessment Task 3 - Project
(Includes interaction with others)
Execute and monitor strategic plans
Project (Skills and Knowledge Application)
This project assessment is an alternative to assess that allows you to engage with your learning in
more concrete and practical ways. This task is more than application of theory and a hands-on task for
you to apply what you have learned in a real workplace or simulated workplace environment. Your
role
You work as the manager for a simulated workplace with responsibility for ensuring an organisation
is positioned to conform its long-term viability and success and to consult with stakeholders to lead
the development of high-level strategic plans that serve the vision and mission of an organisation.
You have developed the strategic plan in assessment task 2. In this task, you undertake to execute and
monitor strategic plan.
Your Task
Using the developed strategic plan in assessment task 2, complete the following workplace activities
to execute and monitor high-level strategic plans that serve the vision and mission of an organisation:
1. Use the strategic plan developed in assessment task 2 and read the case study information in the
appendix and identify and list human resources required to execute strategic plan and develop
succession strategies that confirm long-term business viability.
1. Chief Technology Officer (CTO): The CTO will oversee the technology operations of the
company and ensure the successful implementation of the strategic plan.
2. Chief Marketing Officer (CMO): The CMO will develop and execute marketing strategies
to promote Tech Dynamics and its products to potential customers.
3. Chief Financial Officer (CFO): The CFO will manage the financial resources of the
company and ensure that the budget is adhered to.
4. Software Developers: The software developers will be responsible for developing and
maintaining the software products offered by Tech Dynamics.
5. Sales and Customer Support Representatives: Sales representatives will be responsible for
generating new business and maintaining existing relationships with customers. Customer
support representatives will be responsible for addressing customer inquiries and concerns.
6. Human Resources Manager: The HR Manager will be responsible for hiring, training, and
retaining employees
2. Develop at least two strategies to develop skills of above teams and individuals to implement the
strategic plan.
1. Training and Development Programs: Conduct training programs and workshops to

provide the necessary skills and knowledge to the teams and individuals. These programs
should be customized to address specific skill gaps and should cover technical, functional,
and soft skills. The training programs can be conducted in-house or outsourced to
specialized training institutes. The success of the training programs can be measured
through feedback from the participants, improvement in performance, and achievement of
KPIs.
2. Coaching and Mentoring: Assign experienced mentors or coaches to guide and support
teams and individuals in implementing the strategic plan. The coaches and mentors should
have the necessary skills and experience to provide guidance on technical, functional, and
soft skills. The success of coaching and mentoring can be measured through feedback from
the mentees, improvement in performance, and achievement of KPIs. Additionally, you can
establish a mentoring program that pairs junior and senior employees, fostering the transfer
of knowledge and experience.
3. Identify at least three individuals of the simulated workplace to take roles and responsibilities for
strategic plan execution.
Roles and responsibilities for strategic plan execution Responsible staff

The Project Manager will be responsible for overseeing the Project team
implementation of the strategic plan, coordinating with various teams,
ensuring that tasks are completed on time, and monitoring the progress
of the project. John Smith, who has extensive experience in project
management, will take up this role.
Financial analysis
The Financial Analyst will be responsible for creating and monitoring
the budget, tracking financial performance, identifying cost-saving
opportunities, and ensuring that all financial transactions comply with
regulations. Jane Doe, who has a background in finance and
accounting, will take up this role.
Marketing
The Marketing Manager will be responsible for developing and manager
executing marketing strategies that align with the overall goals of the
strategic plan. Sarah Lee, who has experience in marketing and brand
management, will take up this role.
4. Write an email to identified individuals and assign responsibilities to execute and monitor
strategic plan and explain how you assist them in the execution of strategic plan.
To: Project manager, financial analyst, marketing manager

CC:
Subject: Assigning Roles and Responsibilities for Strategic Plan Execution
Dear Team,
I am writing to inform you of your assigned roles and responsibilities for the execution and
monitoring of Tech Dynamics' strategic plan. As per our discussions, I am confident that each of
you will make a valuable contribution to the successful implementation of our strategic plan.
Marketing manager will be responsible for leading the implementation of the marketing and sales
strategy outlined in the strategic plan. This will include developing marketing campaigns,
identifying target markets, and managing sales teams to achieve the set targets.
Project manager will be responsible for overseeing the implementation of the technology and
innovation strategy. This will include the development of new products and services, exploring new
technologies and innovations, and ensuring that the company stays competitive in the market.
Financial Analyst will be responsible for the financial and operational aspects of the strategic plan.
This includes monitoring and managing the budget, overseeing daily operations, and ensuring that
the financial goals set in the plan are achieved.
As the project manager, I will be overseeing the execution of the strategic plan and will work
closely with each of you to ensure that we stay on track and meet our targets. I will also provide
support and assistance where necessary to ensure that we have the resources and tools required to
execute the plan successfully.
If you have any questions or concerns, please do not hesitate to contact me. I look forward to
working closely with each of you to achieve our strategic goals.
Best regards,
CEO
Thanks, and Regards
5. Determine and develop knowledge management systems to capture team progress, insights,
experiences, and learnings during implementation of strategic plan.
1. Determine the scope: The first step is to determine what aspects of the strategic plan
implementation process will be captured in the knowledge management system. This could
include key milestones, challenges faced, best practices, and other relevant information.
2. Select a knowledge management system: Once the scope is defined, the next step is to
select a suitable knowledge management system. This could be a digital system such as a
cloud-based project management tool, a shared drive or folder, or a physical system such as
a file folder.
3. Define data fields: The data fields should be defined to ensure that the information captured
is structured and consistent. Examples of data fields could include the date, project stage,
responsible team member, and a brief description of the progress or challenge faced.
4. Assign ownership: Assign ownership of the knowledge management system to a team
member who is responsible for ensuring that the system is updated regularly and that the
information captured is accurate and relevant.
5. Train team members: Provide training to team members on how to use the knowledge
management system and ensure that they understand the importance of capturing and
sharing their progress, insights, experiences, and learnings.
6. Regular review and analysis: Regularly review and analyze the information captured in the
knowledge management system to identify trends, areas of improvement, and best practices
that can be applied to future projects.
6. Identify and list at least two financial performance indicators and two non-financial performance
indicators to monitor progress.
Financial Performance Indicators:
1. Revenue Growth Rate: This indicates the percentage increase in revenue from one period
to another. This is important to monitor to ensure that the company is generating sufficient
revenue to support the strategic plan.
2. Gross Profit Margin: This indicates the percentage of revenue that remains after deducting
the cost of goods sold. This is important to monitor as it indicates how efficiently the
company is managing its costs and generating profits.
Non-Financial Performance Indicators:
1. Customer Satisfaction: This indicates how satisfied customers are with the company's
products or services. It can be measured through surveys or other feedback mechanisms.
2. Employee Engagement: This indicates how engaged and committed employees are to the
company's goals and objectives. It can be measured through surveys or other feedback
mechanisms, as well as through turnover rates and productivity levels
7. Develop mechanism to monitor progress against timeline and key performance indicators.
1. Regular progress review meetings: The responsible staff can hold regular meetings to
review progress against the timeline and key performance indicators. They can discuss any
deviations from the plan and develop corrective actions if necessary.
2. Project management software: Tech Dynamics can use project management software to
track progress against the timeline and key performance indicators. The software can
generate regular reports that show the status of each task and highlight any issues that
require attention.
3. Performance dashboard: A performance dashboard can be created to track progress against
the key performance indicators. The dashboard can provide a real-time view of the progress
and enable the responsible staff to take timely corrective actions if necessary.
4. Scorecard: A scorecard can be created to track progress against the financial and non-
financial performance indicators. The scorecard can be updated on a regular basis and
reviewed during progress review meetings
8. Read the case study and identify at least three areas of progress that has not been made according
to timeline and key performance indicators.
1. Digital channel contribution objective. Achieve 10% online revenue contribution within
two years.
2. Acquisition objective. Acquire 50,000 new online customers this financial year at an
average cost per acquisition (CPA) of $30 with an average profitability of $50.
3. Conversion objective. Increase the average order value of online sales to $42 per customer.
9. Write another email to communicate to those individuals about progress that has not been made
according to timeline and key performance indicators and point out required actions.
To: Team
CC:
Subject: Update on Strategic Plan Progress
Dear Team,
I hope this email finds you well. I am writing to provide an update on the progress of our strategic
plan and to highlight some areas where we have not met our timeline and key performance
indicators (KPIs).
Unfortunately, we have fallen behind in three areas of the strategic plan, which are
1. Digital channel contribution objective. Achieve 10% online revenue contribution within
two years.
2. Acquisition objective. Acquire 50,000 new online customers this financial year at an
average cost per acquisition (CPA) of $30 with an average profitability of $50.
3. Conversion objective. Increase the average order value of online sales to $42 per customer.
These areas are crucial to achieving our long-term goals and need to be addressed as soon as
possible.
To ensure that we get back on track, I suggest we take the following actions:
1. Determine the scope: The first step is to determine what aspects of the strategic plan
implementation process will be captured in the knowledge management system. This could
include key milestones, challenges faced, best practices, and other relevant information.
2. Select a knowledge management system: Once the scope is defined, the next step is to
select a suitable knowledge management system. This could be a digital system such as a
cloud-based project management tool, a shared drive or folder, or a physical system such as
a file folder.
3. Define data fields: The data fields should be defined to ensure that the information captured
is structured and consistent. Examples of data fields could include the date, project stage,
responsible team member, and a brief description of the progress or challenge faced.
I would appreciate it if you could review these actions and confirm your agreement to proceed. If
you have any questions or concerns, please do not hesitate to contact me.
Thank you for your continued efforts in implementing our strategic plan.
Thanks, and Regards
10. Meet with your CEO (assessor) in a role-play and explain the progress and ask for feedback on
execution of strategies.
a. Note down the feedback to document feedback received for future development of
strategic plans.
b. Refine your strategic plan to respond to changed conditions and reproduce the final
strategic plan adapting to changes.
c. Ensure you include above documented feedback received with your submission of
assessment work as evidence of activity.
You: Good morning, CEO. Thank you for taking the time to meet with me. I wanted to give you an
update on the progress of our strategic plan.
CEO: Good morning. Yes, please go ahead.
You: We have made significant progress in implementing the strategies outlined in the plan. We have
successfully completed the hiring process for the new team members and they have been integrated
into their respective teams. We have also developed a training program for our employees to improve
their skills and capabilities.
CEO: That's great to hear. How have the teams been performing?
You: The teams have been performing well, and we have seen an improvement in productivity and
efficiency. We have also successfully implemented the new project management system, which has
streamlined our project workflows.
CEO: Excellent. What about the financial performance of the company?
You: We have been closely monitoring our financial performance and we have achieved our financial
targets for the year. Our revenue has increased by 10%, and we have been able to reduce our expenses
by 5% through cost-saving measures.
CEO: That's very impressive. Are there any areas where we are falling behind?
You: Yes, we have identified a few areas where we are not making progress according to the timeline
and key performance indicators. These areas include the development of a new product and the
implementation of a new marketing strategy.
CEO: I see. What actions are you taking to address these issues?
You: We have identified the root causes of the issues and we are taking corrective actions. For the
new product development, we are increasing the resources allocated to the project and re-prioritizing
tasks to accelerate progress. For the marketing strategy, we are revising our approach based on
customer feedback and market trends.
CEO: Thank you for the update. It sounds like you have everything under control. Keep up the good
work.
You: Thank you, CEO. We appreciate your support and feedback. We will continue to monitor our
progress and make adjustments as necessary to ensure we achieve our goals.
Role-play - Plan financial management approaches
This activity refers to Activity 10 of your task
Instructions
This part is a role-play where you must organise role-play settings as agreed and facilitated by your
assessor for a consultation meeting including training room place, tables, chairs, a computer with
Internet, papers, pens, and any other resources as required.
Details of the task being You undertake the active part of the task participating and using oral
observed communication skills in a consultation meeting with relevant manager.
Assumptions to be made Your assessor plays the role of CEO
Persons involved You as the manager and the assessor as the CEO
Timing for the role- 7 – 10 minutes per candidate plus your assessor will decide any additional time
play: required based on your participation behaviour and ability to perform
Conditions under which Skills in this assessment are demonstrated by the candidate and observed by
the observation is assessor in a simulated environment where the conditions are typical of those
conducted in a working environment in this industry. This includes access to:
4. Workplace or simulated workplace policies and procedures
5. relevant legislation, regulations, standards, and codes
6. Workplace documentation and resources relevant to required performance
evidence.
Observable behaviour  Leads discussions using active listening and questioning to seek the
views and opinions of others
 Plays a lead role in situations requiring effective collaboration,
demonstrating high-level influencing skills, focusing and shaping
awareness, and engaging and motivating others
SELF-ASSESSMENT CHECKLIST
Note: The following checklist is for you to confirm your work completion as well as
performance and demonstration of skills. Ensure you carefully check, and tick as completed
and performed before submitting written evidence and while demonstrating skills during
performing the task.
Completed
Role-play - Preparation written work Yes No
1 Use the strategic plan developed in assessment task 2 and read the case study ☐ ☐
information in the appendix and identify and list human resources required to
execute strategic plan and develop succession strategies that confirm long-term
business viability.
2 Develop at least two strategies to develop skills of above teams and individuals ☐ ☐
to implement the strategic plan.
3 Identify at least three individuals of the simulated workplace to take roles and ☐ ☐
responsibilities for strategic plan execution.
4 Write an email to identified individuals and assign responsibilities to execute ☐ ☐
and monitor strategic plan and explain how you assist them in the execution of
strategic plan.
5 Determine and develop knowledge management systems to capture team ☐ ☐
progress, insights, experiences, and learnings during implementation of
strategic plan.
6 Identify and list at least two financial performance indicators and two non- ☐ ☐
financial performance indicators to monitor progress.
7 Develop mechanism to monitor progress against timeline and key performance ☐ ☐
indicators.
8 Read the case study and identify at least three areas of progress that has not ☐ ☐
been made according to timeline and key performance indicators.
9 Write another email to communicate to those individuals about progress that ☐ ☐
has not been made according to timeline and key performance indicators and
point out required actions.
10 Meet with your CEO (assessor) in a role-play and explain the progress and ask ☐ ☐
for feedback on execution of strategies.
a. Note down the feedback to document feedback received for
future development of strategic plans.
b. Refine your strategic plan to respond to changed conditions
and reproduce the final strategic plan adapting to changes.
c. Ensure you include above documented feedback received with
your submission of assessment work as evidence of activity.
References
(For task 1, 2 & 3)
A reference list lists only the sources you refer to in your writing. The purpose of the reference list is
to allow your sources to be found by your reader (assessor). It also gives credit to authors you have
consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own
and which are someone else's, shows your understanding of the topic, gives supporting evidence for
your ideas, arguments, and opinions. allows others to identify the sources you have used. For
example, you can use any of the following styles,
Harvard Style
1. Website with an author - Author surname, initials (Year), article title, website name, Available
at: http://website url.com.au/article, accessed 10 March 2021.
2. Website without author and no date - Article title (n.d.), website name, Available at:
http://website url.com.au/article, accessed 10 March 2021.
3. Book with no author - Title of book, edition (edn), Volume number or number of volumes,
Publisher, Place of publication, page number(s) if applicable.
4. Book with one author - Author, A (Year), Title of book, Publisher, Place of publication.
5. Book with two or three authors - Authors, AA, Author, BB & Author, CC (Year), Title of book,
Publisher, Place of publication.
APA Style
1. Website with an author – Murray, G. (2005). A duty of care to children and young people in
Western Australia: Report on the quality assurance and review of unsubstantiated allegations of
abuse in care: 1 April 2004 to 12 September 2005. Western Australia, Department of Child
Protection. http://www.community.wa.gov.au/NR/rdonlyres/
2. Website without author and with date - Australia. Department of Health and Aged Care.
(2000). National youth suicide prevention strategy.
http://www.health.gov.au/hsdd/mentalhe/sp/nysps/about.htm/.
3. Whole Internet Site - Goldberg, I. (2000). Dr. Ivan's depression central.
http://www.psycom.net/depression.central.html/.
4. Book with an author - Wells, A. (2009). Metacognitive therapy for anxiety and depression in
psychology. Guilford Press.
5. Book with no author - The Blackwell dictionary of cognitive psychology. (1991). Blackwell.
List all references used for assessment task 1, 2 and 3 below (if any)

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Qualification & Unit Details

Qualification BSB80120 Graduate Diploma of Management (Learning)

Date of Submission Click or tap to enter a date.

Assessment Task Number Assessment Method Date of Completion

Task 1 Written task – Questioning Click or tap to enter a date.

Task 2 Case study Click or tap to enter a date.

Task 3 Project Click or tap to enter a date.

Why you need to use this template?

4. Investment Management: Managing the company's investments to generate returns and

6. Accounting: Maintaining accurate financial records and ensuring compliance with

3. Customer Experience: The emphasis on delivering exceptional customer experiences as a

4. Workforce Transformation: The need to adapt to changing workforce demographics and

6. Regulatory Compliance: The increasing complexity of regulatory requirements and the

1. Brainstorming: This involves bringing together a group of stakeholders to generate a list of

2. Surveys and Questionnaires: This method involves distributing a survey or questionnaire to

3. Surveys and Questionnaires: This method involves distributing a survey or questionnaire to

b. Non-financial key performance indicators:

---End of Written Task Activities---

Opportunities available to reach goals:

c. Current and future demands of global markets.

Objective Audience Method Medium Message Timeline

10. Develop a planning process that includes direction of strategic plan.

1. Establish the planning team: Form a team of individuals with diverse

Part B – Consult and determine strategic direction (stage 2).

Tech Dynamic's CEO: Thank you as well

Part C – Develop strategic plan (stage 3).

Vision To be the leading provider of innovative technology solutions in the industry.

Values Innovation, Customer Satisfaction, Employee Empowerment, and Ethical

Strategic objectives 1. Innovation: a. Invest in research and development to create new

Strategy 1. Develop and implement a comprehensive marketing strategy to

Controls & 1. Establish key performance indicators to monitor progress towards

Review 1. Establish key performance indicators to monitor progress towards

Goals Objectives Key Performance indicators

Objective 1: Expand Product KPI 1: Number of new

Improve Customer Retention KPI 1: Customer

Financial Plan for strategic plan

Total Direct Cost $0 $0 $0 $0 $0

Operationa Performanc Target/Key

Increase Reduce 5% reduction 12 months Operations $200,000 for

Part A – Research and analysis (stage 1). Yes No

company and ensure the successful implementation of the strategic plan.

to promote Tech Dynamics and its products to potential customers.

company and ensure that the budget is adhered to.

maintaining the software products offered by Tech Dynamics.

1. Training and Development Programs: Conduct training programs and workshops to

Roles and responsibilities for strategic plan execution Responsible staff

To: Project manager, financial analyst, marketing manager

4. Assign ownership: Assign ownership of the knowledge management system to a team

information captured is accurate and relevant.

sharing their progress, insights, experiences, and learnings.

that can be applied to future projects.

Financial Performance Indicators:

revenue to support the strategic plan.

company is managing its costs and generating profits.

Non-Financial Performance Indicators:

products or services. It can be measured through surveys or other feedback mechanisms.

mechanisms, as well as through turnover rates and productivity levels

deviations from the plan and develop corrective actions if necessary.

3. Performance dashboard: A performance dashboard can be created to track progress against

reviewed during progress review meetings

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