Dental Team

Management
Management
 Establishing Practice
Goals
and Objectives

▪ Lack of objectives
▪ Update
 4. Develop a staff
recognition program
3. Determine a mission
statement

2. Develop practice objectives

1. Develop a practice philosophy

1. Develop a Practice Philosophy
Patient Care

Business Management

Auxiliary Use

Health and Safety

CE
 Rules

Specific Positive Action Statements

2. Develop Practice Objectives

 Seek for production

Generate more Pt. referral

3. Determine a Mission Statement
4. Develop a Staff Recognition
Program
Leadership and Management in the
Twenty- First Century
1. PRACTICE BY A SET OF VALUES
2. BUILD A SHARED VISION
3. MAINTAIN A COMMITMENT TO
SERVICE
 Assignment

Responsibility

Voice
ownership,
confident,
4. EMPOWER OTHERS enthusiastic,
happy
 5. REWARD RISK TAKING

Trust, open minded, overcome fear, support system

6. MANAGE CHAOS
7. KNOW HOW TO FOLLOW
Leader of 21 century

Considering long-term results

Effectiveness over efficiency

Thinking strategically than

operationally
Proactive than reactive to
situations
Being driven by plans than
problems
 Confidence

▪ Accept, healthy picture, +ve, -ve

▪ Adapt, accept, take, provide input
 Competence

Ability, practical and theoretical, behaviors, values

 Genuineness

Oneself, put yourself in the pt.`s place

Acceptance of a Culturally Diverse Population
 ENTHUSIASM

Interest in work, expressive, share others, +ve outlook, good humor

 ASSERTIVENESS

Bold, enterprising, assume new responsibilities

 Effective Listening

Behind the facts, observe, truly understand, relationship

 Recognition of Others` Needs

Friendship, work cooperatively

 Sense of Humor

Best Medicine

Stressful setting, light it up, laugh at the situation,

cartoons on bulletin, lessen conflict
Willingness to be a Team Player
 Organizational Culture

Attitudes, Experiences, Beliefs, Values

 Power Culture

Power

Rules, bureaucracy, decision

 Role Culture

Hierarchical bureaucracy, position,

expert power
Task Culture

Expertise
 Person Culture

Persons are superior, difficult, like- mined

individuals
▪ Extension
▪ Cooperation, family
▪ Goals aligned
▪ Transcend ego

Leadership-Enriched Culture
Multifaceted Culture
Motivate Employees; incentives

▪ Work hard; compensated and recognized

▪ Salaries must commensurate
▪ Thank you, profit sharing, gift certificates,
travel
 Business Office Etiquette

▪ Applied in daily interactions

▪ With each member (begin at home),
patient
▪ Make patients feel important
▪ Introduce yourself to a new patient
▪ Shake hands heartily
▪ If a person is engaged in a conversation with
another person, avoid standing within hearing
range
▪ Leave the area and return later
▪ Do not eat or drink in front of patients
▪ Say “thank you” when a patient or staff
member is helpful
▪ Send thank-you notes for referrals
▪ Respect the privacy of patients,
colleagues
▪ If the telephone rings, excuse yourself to
answer it
▪ If a lengthy conversation is expected,
ask the caller if you can return the call,
complete the business with the patient
▪ Extend a friendly greeting to coworkers each
day
▪ Make introductions when individuals are not
acquainted
▪ Extend friendly greetings to people who
enter the office; stand when you greet the
person
▪ Maintain good relations with your peers
▪ Learn how to handle your rivals with tact
▪ Be a team player
▪ Avoid becoming a do-gooder who seeks
constant recognition
▪ When conflict exists, learn to mend fences
▪ Dress and act professionally when
representing the office at conferences,
seminars
▪ Use correct grammar, pronounce words
correctly, expand your vocabular
▪ Explain technical terms in understandable
language without being demeaning