Queue Management Solution

Cloud System Proposal for

Al Madar Medical center
Location: Sharjah

Prepared by:

Sailesh Sasindran
SeQure Technologies
Sales Executive
Mob – 0521379874
Email – s.sailesh@sequremea.com
Date – 15/08/2023

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 Confidentiality Statement

This proposal is confidential to Al Soor Specialist Clinic (hereinafter referred to as Customer) and SeQure
Technologies LLC (hereinafter referred to as “SeQure”).

This proposal contains the intellectual property of SeQure and other third parties with whom SeQure has
business relationships. It has been supplied to customer on the condition that it may not be disclosed, in
whole or in part, to any party other than those of customer employees and professional advisors who need
to see it in order to evaluate the proposal. It may not be used for any other purpose.

© Copyright SeQure 2023 All Rights Reserved

Whilst every care has been taken to ensure that the contents of this proposal are complete and realistic,
SeQure reserves the right to change or withdraw this document in the light of further information on
customer specific requirements.

Partnership and Expertise

In the new era of customer engagement, customers are won and lost in real-time and they all have different
“Moments of Truth”. They expect seamless experiences across channels. This means service consistency,
pricing and promotional coherence, and the ability to easily accomplish tasks wherever and whenever they
choose. SeQure technologies offers multichannel customer experience products which gives you the
analysis of the best products having the greatest impact on your business and where to make changes that
deliver quantifiable results.

 Virtual Queue Management Solutions

 Customer Feedback Solutions
 Asset Tracking Application
 Meeting Room Managements
 Virtual Assistant
 Enterprise Digital Signage
 Video Wall Solutions
 Interactive Screen Solutions
 Electronic Queuing
 People Counting System
 Floor Standing Barriers
 Digital Banner Solutions
 In-Queue Merchandising Solutions
 Self-Servicing Kiosks

Solution Description

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It is the core of customer journey concepts providing customer experience to a next level by organizing a
virtual queue environment enabling services in an organized structure for a single branch or across the
entire customer service network.

 Arrival Stage: When a customer arrives at the branch, the

printer greets the customer in the customer’s preferred language
which in returns print the ticket with ticket number, client logo,
Client name, service name, date, time etc. our printer uses non-
proprietary thermal paper roll

 Waiting and Serving Stage: Queberry compliments waiting

with a digital signage content management. It allows customer
to sits freely and waits for their turn. Customers will be well
informed on their queue position from large screen LED
displays where the number(s) being served and pending are
displayed. Additionally, this space can be used for promotional
and product presentations.

 Serving and Assisting Stage: Queberry client agent app and

web-based tools provides a software calling console, which is
used to call the next customer in queue, transfer, hold, recall etc.
as major functions. It supports the key KPI of agent and staff for
analysis.

 Post Serving Analysis and Reporting module: Queberry

provides the post serving analysis as well real time monitoring
of the branch and organization. It can also offer a complete set
of reporting module including customer feedback data as a
single ticket customer journey.

Images are for illustrative purpose only

MONTHLY FEE – AED 600 ONLY

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 Cloud System: Software & Hardware

ONE TIME CHARGE

Item No Product Description Qty TOTAL

Queberry Essential Branch Server License

 Pie charts, bar graph etc. view available in manager
dashboard
 Branch Managers can access the real time customer flow,
waiting tickets, etc. in dashboard
QB-ESS-SRV  Display media contents for advertising along with ticket 1 600.00
details like Logo, videos, ticket number, previous called ticket,
counter number, scroll messages etc.
 Includes Voice announcement English & Arabic
 Bell sound for calling customers
 5 Counter Calling License

TRAINING Training for counter users, admin & IT 1 Free of charge

TOTAL - AED 600.00/MONTH

QB-TD-POS POS Printer will be connected to reception PC.

 Receptionist will issue ticket to the customers

QB-DS-SPT Smart Digital Signage Android Media 3,000.00

PROFFESIONAL
Installation & configuration for the whole QMS solution components.
SERVICE

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 Terms & Conditions

 Guarantee: All standard equipment warranty is for a period of 1 year from the date of delivery.
 Delivery Time: Is understood from the receipt PO & payment. The required bill of quantity:
hardware will be ready for delivery within 2 weeks upon the receipt of payment.
 Price quoted – Ex-works Dubai
 Payment: 100% upon HW delivery for one-time charges items & advance quarterly payment for
subscription fee.
 Validity of offer: 7 days from the date of submission.
 All quoted prices are exclusive of VAT & the same will be added on the invoice

Scope of Work

 SeQure Technologies will supply all the required hardware and software for the project as per
quote terms on delivery.
 Software Installation- Software installation and configuration of the system to be done by SeQure
Technologies engineers by remote session.
 Training and Knowledge Transfer: A complete training with knowledge transfer on the installed
solution will be provided by SeQure to customer by remote session.
 Manager dashboard will be provided for 1 user.

IT requirements

 Required ports need to be opened to the local branch hub (to control the local devices such as
signage player, ticket dispenser, etc.)
 Customer to provide network point and power point at the location of ticket dispenser, smart
digital signage media box and TV.
 TV and AV Accessories should be available on the site to display the token contents.
 Detailed IT pre-requisites will be shared upon confirmation.
 Active internet connection to be provided.

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 We’re here to help

For more information about our full range of products and services, please do not hesitate to contact:

Contact Name: Sailesh Sasindran

SeQure Technologies
Title: - Sales Executive
M: +971 521379874
T: +971 4 285 2857
E: s.sailesh@sequremea.com

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