MAJED ALRASHEED

(Audio Visual and Customer Specialist)

Contact Number: +966-058 0218201

Email Address: mjhalrasheed@gmail.com

Nationality: Saudi

Objective:
To interact with the company’s customers by addressing inquiries and resolving complaints, generally
providing a higher level of customer support on a specific service and provide support in Audio Visual in
configure and operate multimedia and videoconferencing equipment.

Academic Record:

Bachelor of Media – Audiovisual Media, 2022

King Saud University Riyadh KSA

Courses and Certifications:

Fundamentals of the Hollywood Creative and Process ( MBC Academy - 1 month )

Highlights of career history

Hidaya Al-Rajhon Campaign (Pilgrims Service as Volunteer)

THOT-DIC (Content Writer)
Al-Majd channel (Audio visual expert)
Exhibitions & Conferences (Customer Service specialist)
Saudi Channel ( News presenter)

Skills:

 Editing and Creative writing skills.

 Technical understanding of AV and IT systems
 Up-to-date awareness of AV technologies and their features
 Expertise in video conferencing and broadcast systems
 Extensive knowledge of the architectural, cabling, and control system requirements of AV technologies.
 Proficiency in Microsoft office.
  Interpersonal and communication skills.
 Analytical and risk assessment abilities.
 Project management and deadline fulfillment skills.
 Strong technical and troubleshooting skills.

Work Experience

Company: Emdad Alkhebrat, KSA (Feb 2021 – January 2023)

Designation: Audio Visual and Customer Services Specialist

Job Responsibilities :-

1- Supervised installation of media equipment and audiovisual support tools, including speakers, monitors,
cameras, and equipment racks.
2- Holding good relationships with clients to keep production moving and to help out production or event
coordinators.
3- Meeting clients and handling equipment malfunctions and executing a flawless event test on videos, audio, and
signals and troubleshooting any problems that arise.
4- Performing inventory management on equipment, wiring, and accessories and generating expense reports for
management.
5- Preforming total Audio/Visual functions of two high technology demonstration and integration centers to
document, operate, maintain, and upgrade.

6- Supervision of connecting multilevel secure labs within facilities to presentation systems and designing and
development video capture and storage.

7- Acquired catalog, and maintained collections of audiovisual material such as films, video- and audiotapes,
photographs, and software programs.

8- Responsible for customer accounts and records of customer interactions with details of inquiries, complaints, or
comments.

9- Utilizing the knowledge of various products and services in field of media and inquiries sharing with appropriate
staff.

Reference :

- Shall be provided on the request.