STANDARD OPERATING PROCEDURE

Check Out Policy

DEPARTMENT : Rooms Division

SECTION : Guest Service Agent

Basic:

Official Check-out time is 12:00 noon

Procedure:

 Alternative to late checkout is giving the guest a shower room

prior to their departure.

 In exceptional cases, late checkout is available, such as a

regular/repeated guest, guest being ill, VIP A or B. In those
cases please discuss the request with your supervisor on duty.

 Late checkout is only confirmed to the guest the evening

before the guest’s departure to make sure there is no arrival
to that particular room.

 Connecting rooms, preferred rooms by return guests, and

Landmark rooms are only given late check-out if they are truly
available and not blocked for the same day arrival, even
though the guest in-house wishes to pay for the late check-
out.

 Guest can keep the room until 6 p.m. for an agreed fee. After
6 p.m. normal room charges apply.

 Every room should receive a formal checkout letter one day

prior to their departure.

 Group departures are only provided 20% of their total rooms

as courtesy rooms.

NORA Beach Resort & Spa