STANDARD OPERATING PROCEDURE

Fire Alarm

DEPARTMENT : Rooms Division

SECTION : All Concern

Objective:

 All unnecessary risks must be reduced. The safety of the

guests/members and staff is the primary concern. All staff should
know their duties and responsibilities, and must carry them out
without panic or carelessness.

Procedure:

 Listen well to the fire alarm. Relevant information will be

broadcast over the Resort’s public address system.

 Remain alert and discreetly prepare to evacuate.

 If guests do not inquire, no information should be offered.

 If guests inquire, calmly and authoritatively tell them:

 “The Resort Security and Engineering Departments are on

their way to the location of the alarm. If we need to take any
action, we will receive instructions through the public address
system.”

 In case the order to evacuate is given, all employees should

calmly assist guests within the Fitness & Pool premises to the
nearest/safest Fire Exit.

 Lock up all work papers and take possession of valuable

documents and properties.

 Leave in a calm, orderly manner using the nearest Fire Exit.

Follow the directions/instructions of the Evacuation Team.

NORA Beach Resort & Spa

  Report your attendance to the Fire Fighting Team at the pre-
designated assembly point.

 Do not use the elevators. (Building)

NORA Beach Resort & Spa