Carlos Morales

| ccmorales@gmail.com |

PROFILE
Highly trained telecommunications technician with more than 15 years of experience in
supervision, sale of fiber optic services to home and business customers, customer service.
Specialized in the sale and solutions of high quality telecommunications networks, providing
technical support and problem solving in complex business environments. Oriented towards the
achievement of objectives and the efficient resolution of problems, always committed to
excellence in customer service and continuous improvement of processes.

HIGHLIGHTS/ RELEVANT SKILLS

✓ Very methodical in solving ✓ Great attention to detail

problems ✓ Focus on results
✓ Great power of conviction ✓ Outstanding time management
✓ Fast-paced environment and organizational skills
✓ Data Management ✓ Excellent problem-solving skills
✓ Great customer service skills ✓ Attention to detail
✓ Punctual and reliable ✓ Excellent interpersonal skills
✓ Time management
EMPLOYMENT HISTORY

FIBER OPTIC SALES SUPERVISOR, INTERNET WOM Jan 2021 - Today

WOM S.A., Valparaiso, Chile
• Earned company exceptional ratings and testimonials from clients and industry
organizations.
• Always attentive to market trends, achieving an increase by covering newly populated
areas, managing to take 40% of the new market.
• Provided exceptional customer service to customers, increasing customer loyalty by
50%.
• Great persuasion and sales capacity, being able to close a large number of contracts,
being one of the supervisors with the highest achievement of objectives.
Customer Support Dec 2016 - Jan 2021
VTR, Valparaiso, Chile
• High capacity to quickly resolve all types of requests.
• Great listening skills, being key to being able to meet customer service objectives, being
qualified with 95% customer approval in solving problems.
Programming and profitability supervisor Mar 2011 - Sep 2016
DIRECTV, Valparaiso, Chile
• In charge of the operation of a new business opening in Peru.
• I manage to make profitable the new area in Peru, being key in its development and
positioning.
EDUCATION AND CERTIFICATIONS
Bachelor DegreeTelecommunication Technology 2023
IACC - Chile. (Studying the last year)

professional driver's license

passenger transport
medium trucks

Native Spanish
English