KRS Home Care 




Approach for Care & Policies 



We expect within our guidelines and standards, KRS will continue to uphold the highest
excellence of service in regards to client care, recovery and customer service.

• In order to serve each client at optimal conditions - We expect you uphold these
MANDATORY policies whilst communicating with our administrators, clients
and management. Please do NOT ask your clients “what to do” at your
appointments, know your duties, read your timesheets and email from
scheduling to confirm the client’s needs, do not trouble our clients, thank you.



Client Considerations

• PHONES - Do not take personal calls during your shifts, unless it is an emergency and
absolutely necessary- We expect our caregivers to have their phones on SILENT during
every shift, you should have full attention focused into the shift
• Please do not text your clients without their consent, do not send late texts
- Day time calls are preferred, 9 am - 4pm is considerate timing to contact a client
- Keep in mind your client’s schedule and their expectations regarding calls/communication

• CONFIDENTIALITY: DO NOT discuss your rate of pay with the client

• Considered unprofessional, please note your pay rate upon the contract you signed

• Breech of contract and will terminate your position within the company

• TARDINESS: We do not tolerate CONSECUTIVE LATES: 3 warning policy

- Please call your client or the scheduling administrator to note if you are running late for
the scheduled appointment, do not leave us worried or guessing where you are
- We have a considered grace period for timing, as we understand traffic and accidents
happen, again please contact us to inform the office and client of your whereabouts


• ALLERGIES: DO NOT wear scents in a client’s home

- No perfumes, colognes or strong lotions
- Make yourself aware of any allergies your client may have
• HYGIENE: DO NOT go barefoot in a client’s home or wear outside shoes
- Bring appropriate shoes to change into i.e extra runners, socks etc.
- Shower Daily to upkeep your hygiene, we need to decrease the transfer of bacteria,
please do not go to an appointment without showering beforehand.

• RECORD OF CARE: Keep a log of all services provided within your shifts
- Bring a pen/note pad with you to your shift, no excuses
- Provide detailed explanations of the shift and client progress/schedule/ADL’s
- We will expect a progress report from you monthly to outline client status
• PRIVACY: Do not enter rooms in a clients home without consent

- Please ask before entering rooms with closed doors and rooms in which the client has not
personally asked you to go into, this is their privacy.

• LANGUAGE: Please keep your language appropriate (no swearing)

- Do not discuss political views, gossip or any personal matters
- Please be patient with non-verbal clients and or those who have communication disabilities
- Do NOT accept and gifts or gratuity’s
• CLIENT CARE: Do not leave your client unattended without informing them of your
absence (especially overnight shifts, no sleeping on shifts)

• SHIFT CHANGE: Do not leave the home of your client without informing them that you
are finished the shift (please communicate clearly)

• PROTECTION: Do not answer the door for unexpected visitors while in a client’s home,
please ask your client if they are expecting visitor/mailPlease do not leave the doors
open and unlocked during your visit

• MANNERS: Please keep all snacks and meals in your own personal belongings, do not
create garbage and take up room in a clients fridge (use ice packs and lunch coolers)

• Please bring sanitizers and wipes to your clients home for your own use

• Please keep masks and gloves on at all times in a clients home

• Please DO NOT ask a client to provide you with masks and gloves as we are able to do
so

• Please DO NOT share food or drinks with your clients unless it is an emergency

• Please DO NOT light candles or fireplaces while in a client’s home

• Please DO NOT use any major appliances in a clients home without permission

• Please DO NOT leave any major appliances unattended which are in use

• Please DO NOT borrow any items in the clients home

EMERGENCY EXITS AND FIRST AID: Please note the emergency evacuation plan in each
clients home, please sure you know every exit and where to locate the fire
extinguisher(s). Note where the First Aid kit is located and how many are available in the
home.


**Confirm a plan with your client within the first couple visits to establish**