Diploma in Enterprise Resources Planning

Individual Assignment
Subject Details
Subject Business Information Systems
Subject Code DERP 11013

Students Details
Student Name Yapa Y.M.R.M.
Student Number BM/2018/498
Signature Yapa
Nature of the Assessment Individual Assignment

Assignment topic Answers for the querstions

Learning Outcomes

Page count 2-5 pages

Time for the presentation N/A
Due date / Time 24th June 2023

Individual Declaration
I certify that the content of the above assignment is one of our original work and not copied from any of
the published or internet based documents. Without references we have not used any of the other person’s
original work or ideas. So the report or the work we have done is free of plagiarism.
Signature (Individual Yapa Date 23rd of June
Assignment)

1
Q1

In the context of a multinational corporation, the integration of information systems assumes a

pivotal role in overseeing and orchestrating operations across diverse countries. These systems
serve to streamline processes, foster effective communication channels, and elevate the quality
of decision-making. Presented below are illustrative instances of information systems
commonly employed in multinational companies, accompanied by relevant examples.

Enterprise Resource Planning (ERP) System:

ERP systems amalgamate disparate business functions, such as finance, human resources, and
supply chain management, into a centralized database. This enables seamless data sharing and
synchronization across geographically dispersed locations. For instance, a multinational
manufacturing enterprise in Sri Lanka could leverage an ERP system to oversee and optimize
production, inventory management, and distribution activities across its global network of
subsidiaries.

Customer Relationship Management (CRM) System:

CRM systems diligently track and manage customer interactions, sales processes, and
marketing endeavors. Within a multinational corporation, a CRM system affords a
comprehensive overview of customers spanning various countries. As an example, a Sri
Lankan multinational retail conglomerate could employ a CRM system to monitor customer
preferences, analyze purchasing patterns, and tailor marketing campaigns to cater to the needs
of customers in Sri Lanka and other international markets.

Supply Chain Management (SCM) System:

SCM systems meticulously optimize the flow of goods, information, and financial resources
across the entirety of the supply chain. In the context of a multinational enterprise, an SCM
system plays a pivotal role in synchronizing procurement, production, and distribution
activities on a global scale. For instance, a Sri Lankan multinational logistics corporation could
employ an SCM system to effectively manage its extensive network of suppliers, warehouses,
and transportation services, ensuring efficient and timely delivery of goods worldwide.

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Knowledge Management System (KMS):

KMS acts as a catalyst for the creation, storage, and dissemination of knowledge within an
organization. In the context of a multinational company, a KMS empowers employees located
in different countries to access and contribute to a centralized repository of knowledge. For
example, a Sri Lankan multinational IT services corporation could implement a KMS to foster
the sharing of best practices, technical expertise, and lessons learned among its global teams
engaged in development activities.

Teleconferencing and Collaboration Tools:

These tools serve as the conduit for real-time communication and collaboration among teams
operating across dispersed geographical locations. Within a multinational corporation,
teleconferencing and collaboration tools facilitate virtual meetings, project discussions, and the
seamless sharing of documents. For instance, a Sri Lankan multinational consulting firm could
leverage video conferencing and collaboration tools to conduct project meetings with clients
and team members situated in diverse countries.

Business Intelligence (BI) System:

BI systems are entrusted with the collection, analysis, and presentation of data to support
strategic decision-making. In the multinational business realm, a BI system holds the potential
to provide invaluable insights into global market trends, financial performance, and operational
efficiencies. As an example, a Sri Lankan multinational financial institution could harness a BI
system to comprehensively analyze customer data, identify cross-border investment
opportunities, and effectively monitor risk exposure across diverse international markets.

Q2

Business Information Systems (BIS) encompass a range of dimensions that contribute to their
efficient utilization within an organization. These dimensions present a comprehensive
framework for comprehending and harnessing BIS to enhance organizational processes,
decision-making, and overall performance. Let's delve into the dimensions of BIS and their
optimal application in an organizational context:

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Technology Dimension:

This dimension concentrates on the hardware, software, networks, and infrastructure that
underpin BIS functionality. It involves discerning suitable technologies, ensuring their
compatibility, and upholding system security. To effectively utilize BIS, organizations must
invest in resilient and scalable technology infrastructure, stay abreast of emerging technologies,
and align them with business objectives. Regular maintenance and upgrades are imperative to
optimize system performance and safeguard against security risks.

Data Dimension:

The data dimension of BIS encompasses data collection, storage, organization, and retrieval.
The effective use of BIS necessitates accurate, pertinent, and timely data. Organizations should
establish data governance policies, employ data quality controls, and implement data
integration strategies. This ensures the reliability, accessibility, and meaningful utilization of
data. Implementing data analytics tools and techniques empowers organizations to extract
valuable insights and facilitate informed decision-making.

Process Dimension:

The process dimension of BIS pertains to the workflows, procedures, and activities involved
in generating, transforming, and disseminating information. Effective utilization of BIS entails
analyzing and optimizing business processes to heighten efficiency, curtail costs, and augment
customer satisfaction. Organizations should align BIS with their business processes, automate
repetitive tasks, and integrate systems to enable seamless information flow across departments.

People Dimension:

The people dimension centers on the individuals who interact with BIS, including employees,
customers, and other stakeholders. It encompasses aspects such as user training, user
experience, and change management. Organizations should invest in user-friendly interfaces,
furnish comprehensive training programs, and foster a culture of data literacy and digital
fluency. Engaging users and involving them in the design and implementation of BIS enhances
adoption rates and ensures effective utilization.

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Organizational Dimension:

The organizational dimension of BIS considers the strategic alignment, organizational

structure, and governance necessary for optimal BIS utilization. Organizations should align
BIS initiatives with their strategic goals, delineate clear roles and responsibilities, and establish
effective governance of BIS projects. Collaborative efforts between IT and business units are
crucial for bridging the gap between technology and business requirements.

To employ BIS effectively within an organization, it is imperative to align these

dimensions and adopt a holistic approach. Organizations should take into account the
following best practices:

• Develop a BIS strategy that aligns with organizational goals.

• Conduct comprehensive needs assessments to identify gaps and requirements.
• Involve stakeholders at all levels to ensure buy-in and support.
• Establish clear performance metrics and monitor the impact of BIS.
• Foster a culture of continuous learning and adaptability to keep pace with technological
advancements.
• Regularly assess and update BIS to address evolving business needs.