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TLE - ICT (Contact Center Services)

Activity Sheet Quarter 3 – LO 1
Organizing and Manipulating Files:
Identifying Files According to Type and Usage

REGION VI – WESTERN VISAYAS

TLE 9 – ICT (CONTACT CENTER SERVICES)
Activity Sheet No. 1
First Edition, 2020

Published in the Philippines

By the Department of Education
Region 6 – Western Visayas

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.

This Learning Activity Sheet is developed by DepEd Region 6 – Western

Visayas.

ALL RIGHTS RESERVED. No part of this learning resource may be

reproduced or transmitted in any form or by any means electronic or mechanical
without written permission from the DepEd Regional Office 6 – Western Visayas.

Development Team of TLE 9 – ICT (Contact Center Services) Activity Sheet

Writer: Ma. Irene M. Madulid

Reviewer/Editor: Edward E. Baña

Schools Division Quality Assurance Team:

Schubert Anthony C. Sialongo
Edward E. Baña
Allan B. Montenegto
Michelle P. Jordan
Division of Antique Management Team:
Felisa B. Beriong, CESO VI
Corazon C. Tingson
Gaudencio C. Riego, PhD
Schubert Anthony C. Sialongo
Edward E. Baña
Regional Management Team
Ramir B. Uytico
Pedro T. Escobarte, Jr
Elena P. Gonzaga
Donald T. Genine
April C. Velez
Abraham P. Imas
Jo-an R. Pet

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Introductory Message
Welcome to TLE 9 – ICT (Contact Center Services)!

The Learning Activity Sheet is a product of the collaborative efforts of the

Schools Division of Antique and DepEd Regional Office VI - Western Visayas
through the Curriculum and Learning Management Division (CLMD). This is
developed to guide the learning facilitators (teachers, parents and responsible
adults) in helping the learners meet the standards set by the K to 12 Basic Education
Curriculum.

The Learning Activity Sheet is self-directed instructional materials aimed to

guide the learners in accomplishing activities at their own pace and time using the
contextualized resources in the community. This will also assist the learners in
acquiring the lifelong learning skills, knowledge and attitudes for productivity and
employment.

For learning facilitator:

The TLE 9- ICT (Contact Center Services) Activity Sheet will help you
facilitate the leaching-learning activities specified in each Most Essential Learning
Competency (MELC) with minimal or no face-to-face encounter between you and
learner. This will be made available to the learners with the references/links to ease
the independent learning.

For the learner:

The TLE 9- ICT (Contact Center Services) Activity Sheet is developed to

help you continue learning even if you are not in school. This learning material
provides you with meaningful and engaging activities for independent learning. Being
an active learner, carefully read and understand the instructions then perform the
activities and answer the assessments. This will be returned to your facilitator on the
agreed schedule.

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 QUARTER 3 - WEEK 1 & 2

LEARNING ACTIVITY SHEETS (LAS) No. 1

Name of Learner: _______________________________________________________

Grade and Section: ___________________________ Date: _____________________

TLE 9- ICT (Contact Center Services) Activity Sheet

Organizing and Manipulating Files
(Identifying Files in Directory/Folder According to Type and Usage)

I. Learning Competency
Organize and manipulate files; Identify files in a directory/folder according to
types and usage. (TLE_ICTCC9- 12CO-IIIa-b-3)

II. Background Information for Learners

These Activity Sheets are designed to familiarize students how to identify files
in directory/folder according to type and usage.

Imagine a cluttered tool cabinet. Can you easily find an object in a disorganize
place? For sure, you will waste time searching. The principle is also true for a
customer service representative who is wasting time before attending to a
client. For this reason, you are required to organize record to serve clients
efficiently. But, before you operate a computer and appreciate the skills of
managing files, the following basic concept will be of big help.

File is a collection of data into a permanent storage structure. They are stored
on a permanent storage media such as a computer hard drive, CD ROM drive,
floppy disk drive or sometimes even a tape drive.

Filenames
When I saved the word processor file containing my list of my collections, I had
to assign a filename, My Collections. You cannot save any files on your system
unless they have a valid filename. Valid filenames vary depending on the
operating system you are running on your computer, and here is a rundown of
what you need to remember to assign filenames.
 You can have long filenames – up to 255 characters long.
 Numbers are allowed
 You can have a mixture of upper and lowercase letters
 Spaces are allowed, which make the whole filename a lot more
readable
 The characters / \ ; : * ? “ < > | are not allowed in filenames
 Filenames must be unique in each directory or folder – no duplication
Example filename: My Collections.dochhh

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File Extension
There are numerous files in a computer storage or hard disk. Each file has
different icon and file type. Question: how does the operating system know
what the files are? The answer lies with the file extension.
File extension is hidden for security purposes – by accidentally deleting or
changing the extension that may damage the file.

Let us try to view the file extension of a word processor file:

1. Point your mouse to a file, then right click.

2. Choose properties, a dialogue box will appear.
3. In the general tab, you will see the type of file.

Recognize the part after the dot or a period in figure 1. That is called the file
extension and serves an important purpose – to identify the file type. File type
is the application that was used to create the file or the format of the file. This
tells the operating system what program to use to open it. Now, whenever you
click on a filename with the .doc file extension, the Word application runs and
opens the file.

Figure 1. File Property Dialogue Box

Types of File
There are a lot more files in your computer than just a document file with .doc
extension. Here are some examples of Common file types.
Extension Description
.exe application, programs or executable files
.html, .mht Internet pages file extension
.bmp, .gif, .jpg graphic file format
.wav, .mp3, .wma audio files

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 Folders / Directories
Folder is a container used to store and organize files. Folders are created and
stored in a disk or some other type of storage media. Files and folders are
represented by text names and icon.

music image document folder

All files occupy a certain amount of space in computer storage. The window
below shows the content of the Local drive or drive C. To view your computer
storage, click Computer, then open drive C.

III. Accompanying DepEd Textbook and Educational Sites (With Possible

Materials for experiments/activities)
1. TLE 9 – ICT, Learners Material, Contact Center Services, First Edition, 2013
2. TLE 9 – ICT, Teachers Guide, Contact Center Services, First Edition, 2013

IV. Activity Proper

EXERCISES/ACTIVITIES:

Activity 1: ORGANIZING FILES

Below are examples of files. Segregate the files by writing the letter of the
folder which they belong. Write the letter of the correct answer in the space
provided.

A B C D E

Application Internet Graphic Audio/Visual Document

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 Program File Web File File File File

_____ 1. pottedplants.doc _____ 6. Always.mp3

_____ 2. GoogleUpdate.exe _____ 7. Skilled Worker.bmp
_____ 3. gangnamstyle.3gp _____ 8. Technology
Articles.mht
_____ 4. bag.jpg _____ 9. myreport.doc
_____ 5. ACAD.EXE _____ 10. Adobe.exe

Activity 2: KNOWING YOUR COMPUTER STORAGE

1. Instructions: Find at least two computers/laptops and do the activity

described below. Borrowing from a friend, relative or any member of
the community can be done for you to do this activity.

2. Checking Storage Capacity of a Computer.

The Local Disk (C:) properties will open as you select the icon or right-
click, then click Properties from the command bar. The Properties
dialogue box will appear and in the General tab you will find the used and
free space of your local disk drive.

For each computer, give the following data from your local disk:
a. Used space : _________________________________
b. Free space : _________________________________
Paste a screenshot of your Properties dialog box showing the used space
and free
Space:

3. Guide Questions. You may do additional research to find answers to

these questions.
a. Are the procedures in checking the capacity of a computer’s
storage the same in all computers you’ve checked?
b. Do the computers have the same number of local drives?
c. Is it possible to have more than one local drives in a computer? If
yes, how many possible local drives can be created in a
computer?
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 Activity 3. Additional/Optional Exercises

Please download template of Exercises/Activities and

submit/turn in
answers in Google Classroom.
Open the link in Google Classroom for the Summative Test.

V. Reflection (Please copy the questions and type your answers in

Google Docs and send it to Google Classroom.)

a. What insights have you gained from the lessons?

b. What significant values have you developed while doing the activities?
c. What difficulties did you encounter and how did you overcome them?

ANSWER KEY:
1. Organizing Files:
1. e
2. a
3. d
4. c
5. a
6. d
7. c
8. b
9. e
10. a