DESCRIPTION SUMMARY: Front Desk Agent – Ramada Cold Lake

The position includes a combination of 7am-3pm & 3pm-11pm shifts.

Customer Care Ambassador for the Ramada Cold Lake, the Front Desk Agent is the central point for ensuring guest
satisfaction for the hotel.
Provides outstanding customer care with the check-in and check-out process for all our guests. Will also provide a
summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
Will also take reservation calls and qualify group or corporate long-term stay inquiries for the GM to follow up.

DUTIES AND RESPONSIBILITIES:

• Verifies all account postings and balances.

• Tracks room revenues, occupancy percentages, and other front office statistics.
• Enrolls, participates, and passes all Ramada brand educational courses.
• Prepares a summary of cash, check, and credit card activities.
• Maintains accuracy of Sundry Shop items and inventory.
• Summarizes results of operations for management.
• Take reservation calls to convert into room bookings.
• Will check in guests while adhering to all check in procedures.
• Actively pursues opportunities to enroll guests in the Wyndham Rewards program.
• Knows how to operate PMS, POS and other front office equipment.
• Understand and knows how to perform check-in and check-out procedures.
• Helps maintains our breakfast area during the posted hours of operations.
• Provides outstanding customer care as per company policy.
• All other duties assigned by the General Manager

Qualifications and Skills

• Must have computer skills - using Property Management and POS systems.
• Must have flexibility with changing weekly schedules based on business levels.
• Use of English is a requirement.
• Fantastic communication skills.
• Knowledge of basic accounting balancing with numbers, however willing to train.
• Acknowledges this is an overnight position and includes weekends.
• Customer Service Friendly
• Has basic knowledge of preparing breakfast items, however willing to train.

Compensation:

• $16.25 per hour based on 40 hours per week.

• Complimentary Medical, Dental and Life Insurance after 90 days of successful employment.
• Wyndham Rewards Incentive, earn up to $50 per month in bonuses and employee Wyndham Rewards for free
night stays across Wyndham World Wide.

How To Apply:

Please drop off your résumé at 4005 50 St, Cold Lake, AB, T9M 1K6 or send it by email to viva@wfdev.ca.