ODC TEMPLATE

Hello,

Thank you for your order.

Upon processing this order we have found that this item is no longer in stock and
we have confirmed that it has been discontinued without replacement.

As such, your order has been cancelled and refunded in full. We apologize for the
inconvenience and appreciate your understanding.

If you have any questions or if there is anything we can further assist you with,
please do not hesitate to contact us.

Thank you for choosing JMAC Supply, have a great day!

NLA TEMPLATE

Hello,

Thank you for your order.

Upon processing this order we have found that this item is no longer in stock and
we will no longer be carrying this product now that inventory has been exhausted.

As such, your order has been canceled and refunded in full. We apologize for the
inconvenience and appreciate your understanding.

If you have any questions or if there is anything we can further assist you with,
please do not hesitate to contact us.

Thank you for choosing JMAC Supply, have a great day!

INTL MIN CANCEL

Hello,

Thank you for your order!

Please be advised that this order does not meet JMAC’s minimum order ($250.00 USD)
to ship internationally. As such, this order has been cancelled and refunded in
full.

Should you have any further questions, please do not hesitate to contact us.

Thank you for choosing JMAC, have a great day!

CO - *RESPONSE REQUIRED*

Good morning/afternoon,

Thank you for your order! Please be advised that the particular CO detector that
you have ordered has been discontinued by the manufacturer and has recently sold
out of stock. We have however identified an appropriate replacement for this item
and would be happy to assist you in changing you order to this replacement model
Should you be interested in the replacement options, please give me a call at 516-
812-0917 to confirm your order. If you have any questions or prefer to cancel,
please just let me know and I will be happy to assist with that.

Thank you and have a great day!

SMOKE - *RESPONSE REQUIRED*

Good morning/afternoon,

Thank you for your order! Please be advised that the particular smoke detector
that you have ordered has been discontinued by the manufacturer and has recently
sold out of stock. However, we have identified an appropriate replacement for
this item and would be happy to assist you in changing your order to this
replacement model.

Should you be interested in the replacement options, please give me a call at 516-
812-0917 to confirm your order. If you have any questions or prefer to cancel,
please just let me know and I will be happy to assist with that.

Thank you and have a great day!

HEAT - *RESPONSE REQUIRED*

Good morning/afternoon,

Thank you for your order! Please be advised that the particular heat detector that
you have ordered has been discontinued by the manufacturer and has recently sold
out of stock. We have however identified an appropriate replacement for this item
and would be happy to assist you in changing you order to this replacement model.

Should you be interested in the replacement options, please give me a call at 516-
812-0917 to confirm your order. If you have any questions or prefer to cancel,
please just let me know and I will be happy to assist with that.

Thank you and have a great day!

SPEC *RESPONSE REQUIRED: JMAC Supply Order # - Special Order Notification

Hello,

Thank you for your order!

Please be advised that your order for the [Part Number] is not currently in stock
on our shelves and as such must be specially ordered from the manufacturer.

Typically, special order items ship within [Lead Time] of the special order being
placed, barring any backorder or supply issues that may arise on occasion.

Please respond at your soonest convenience to advise if you wish to proceed with
this order. Should this shipping delay not be suitable for your needs, we can
cancel this order and issue a full refund accordingly. Please note, that special
orders cannot be canceled once in process with the vendor can not be returned
unless there is a defect in accordance with the manufacturer’s warranty.
Please let us know at your soonest convenience how you wish to proceed.

Thank you for choosing JMAC Supply and have a great day!

SPEC PROCEECD TEMPLATE

Good afternoon/morning,

Thank you for your response. Your order has been updated and sent for processing.

Feel free to email support@jmac.com if you have any further questions or would like
to check status of your order.

SPEC Cancelled email:

Good Afternoon/Morning,

Thank you for your response. As requested, this order has been cancelled and
refunded in full.

Should you have any questions, please feel free to contact us.

Thank you for choosing JMAC Supply, have a great day!

Backorder cancel template

Good morning/afternoon,

Thank you for your order.

We regret to inform you that the item you have ordered is not currently in stock
and we have confirmed that it is back-ordered without eta.

As such, your order has been cancelled and refunded in full. We apologize for the
inconvenience and appreciate your understanding.

If you have any questions or if there is anything we can further assist you with,
please do not hesitate to contact us.

Thank you for choosing JMAC, have a great day!

BACKORDER WITH BALLPARK LEAD *RESPONSE REQUIRED*

Good morning/afternoon,

Thank you for your order.

We regret to inform you that the item you have ordered is not currently in stock.
We have confirmed with the manufacturer that it has been placed on a nationwide
back order for the next [ ] weeks (approximately).

Please respond at your soonest convenience to advise if you wish to proceed with
this order. Should this shipping delay not be suitable for your needs, we can
cancel this order and issue a full refund accordingly.
Should you have any further questions, please do not hesitate to contact me. I am
happy to assist.

Thank you for choosing JMAC Supply, have a great day!

TAX DOCS REQUEST - Tax Exempt Request *RESPONSE REQUIRED*

Good morning/afternoon,

Thank you for your order!

We have received your request to apply tax exempt status to this order. Please
reply at your soonest convenience with a copy of your exemption letter or completed
resale certificate as appropriate so we may process your request and proceed with
this order without sales tax.

If you have any questions, please do not hesitate to reach out.

Thank you for choosing JMAC Supply and have a great day!

PROMPT TO EDIT INFO

Good morning,

Thank you for your response!

Please contact our office at 516-812-0917 and reference your order # 264092, as our
system does not store your payment information on file.

If you have any questions or concerns, please let us know.

INCREMENT - *RESPONSE REQUIRED*

Good morning/afternoon,

Thank you for your order!

Please be advised that the [ Product] is no longer in stock at this time and must
be special ordered from the manufacturer. To proceed with a factory order for this
item, it must be purchased in increments of [10].

Please contact us at 516-812-0917 if you would like to update your order to meet
the quantity requirement and proceed with this order. If you prefer to cancel or
have any questions, feel free to reply here and I will be happy to assist.

Thank you for choosing JMAC, have a great day!

Gen Rep - *RESPONSE REQUIRED*

Good morning/afternoon,

Thank you for your order!

Please be advised that the ITEM NAME has been discontinued and is no longer in
stock. While we are unable to ship this item, our team has located a suitable
alternative that may work for your application. Please contact our office at 516-
812-0917 if you are interested in discussing a replacement option for this item.
Of course, if you prefer to cancel the order please reply accordingly and we will
be happy to assist with a cancellation.

Thank you for choosing JMAC, have a great day!

DISCO/CONTACT US - *RESPONSE REQUIRED*

Hello,

Thank you for your order!

Please be advised that the [PRODUCT CODE] has been discontinued by the manufacturer
and has recently sold out of stock. Our team has located the replacement and
would like to discuss it further with you. Please contact our office at 516-812-
0917, at your soonest convenience.

If you have any questions or prefer to cancel this order, please feel free to reply
here.

Thanks,

SPIEL - *RESPONSE REQUIRED*

Thank you for your order!

Please be advised that the [PRODUCT CODE] is not currently in stock on the shelf.
As you may be aware, this item is on nationwide backorder and while we DO HAVE
SHIPMENTS COMING IN regularly, they are still being used to fill backorders
allocated to those items. We are happy to allocate your order to our inbound
orders so that they can be placed in the queue to be filled as quickly as possible.
While there is no exact lead time that can be provided, we do everything we can to
have your order filled as expeditiously as possible.

Please confirm if you wish to proceed accordingly with this order.

Thank you and have a great day!