PROJECT

PORTFOLIO

BSBPEF502
DEVELOP AND USE
EMOTIONAL
INTELLIGENCE
Section 1: Evaluation criteria 5
Section 2: Personal analysis 6
Section 3: Personal emotional intelligence development plan 10
Section 4: Team emotional intelligence development plan 11
Section 5: Reflection 15
Student name: WAI TING LAU

Assessor: Sonia Kapoor

Date: 08/07/2023

Business this assessment is Early Childhood and Care

based on:

Business objectives: Develop and use emotional intelligence in the work environment.

Team objectives: Building strong relationships and collaborations within a work team

Team members: WAI TING LAU, Jullisa and Sabrina

 Section 1: Evaluation criteria
What is the format you
have developed your
evaluation criteria in?
Which question numbers
cover an evaluation of a
person’s empathy?
Which question numbers
cover an evaluation of a
person’s ability to self-
regulate their emotions?
Which question numbers
cover an evaluation of a
person’s positivity?
Which question numbers
cover an evaluation of a
person’s adaptability?
How will you measure the
results? Explain how your
rating or measurement for a
person’s emotional
intelligence will be
determined.
I created ten questions based on both my weaknesses and strengths and I
asked two co-workers for their feedback.
3. How can I create a better dialogue and relationship with some
co- workers?
4. What do I need to know before judging or avoid to understand a
co- worker?
1. What technique or practice can I use to reduce stress during busy
day?
5. How can I positively redirect someone who doesn’t work
professionally?
2. How can I organise my thoughts and put them in practice after self-
reflected?
9. What can I do to maintain a positive relationship with co-workers?
8. How can I keep maintaining a trustworthy relationship with
children?
10. What steps can I take to ensure compliance with policies,
procedures and regulations?
6. What steps can I take to improve my daily communication
with families?
7. What Can I do to better understand children’s needs ?
I will measure the results through self-reflection based on the feedback
received from my co-workers
☐ A copy (or the link) to your evaluation to your portfolio.
☐ Your completed evaluation and results
 Section 2: Personal analysis

Student name: WAI TING LAU

Jullisa 1. What technique or practice can I use to reduce stress during

busy day?
0490189229
Come and talk to me if you’re feeling stressed and need some help.

2. How can I organise my thoughts and put them in practice after

self- reflected?

Create a daily journal or just write notes down.

3. How can I create a better dialogue and relationship with some

co- workers?

Try and talk to them during lunch time in a casual situation.

4. What do I need to know before judging or avoid to understand

a co-worker?

What they like, don’t like and their beliefs.

5. How can I positively redirect someone who doesn’t

work professionally?

Try to keep an open mind and use positive communication.

6. What steps can I take to improve my daily communication

with families?

Ask simple questions or talk to them about thing their children did
during the day

7. What Can I do to better understand children’s needs ?

Keep building relationships with them and try to have honest

conversation during the day.

8. How can I keep maintaining a trustworthy relationship

with children?

Keep make them feel safe when you’re in the room because they
already trust you.

9. What can I do to maintain a positive relationship with co-workers?

They need to feel that you’re reliable and they can count on you if
the need.

10. What steps can I take to ensure compliance with

policies, procedures and regulations?
 Make changes in your daily practice to comply with policies,
procedures and regulations.

Sabrina 1. What technique or practice can I use to reduce stress during

busy day?
0490189229
Take some time for yourself during your break and focus on
something that ca help you release some stress.

2. How can I organise my thoughts and put them in practice after

self- reflected?

Do some meditation at home can help you to reorganise your

thoughts and understand hot to put them in practice.

3. How can I create a better dialogue and relationship with some

co- workers?

Being professional and use communication to create a better

environment for children, staff and families instead of putting your
emotions first.

4. What do I need to know before judging or avoid to understand

a co-worker?

You only know those people in this work environment but they can
be actually nice people to talk with. They might be struggling in their
role and that’s why you shouldn’t judge the before knowing them.

5. How can I positively redirect someone who doesn’t

work professionally?

Explain to them that their behaviour is not adapt to this work

environment and we need to be good role modelling for children.

6. What steps can I take to improve my daily communication

with families?

Try to be nice to them and not to show your negative emotions when
talk to them.

7. What Can I do to better understand children’s needs ?

Ask open ended questions and listen carefully to what they say to
you

8. How can I keep maintaining a trustworthy relationship

with children?

Improve your skills as educators and keep having a respectful

relationship with them

9. What can I do to maintain a positive relationship with co-

workers? Build relationships with them outside the workplace

10. What steps can I take to ensure compliance with policies,

 procedures and regulations?

Keep yourself updated and improve your daily practice.

Answer all of the questions below using the results of the evaluation in section 1 to guide your answers, and
feedback from your classmates/friends/family for parts c and d.

a) Document your findings on yourself in the four areas focused on in your evaluation in section 1 as discuss
your strongest area.

Discuss positive and negative of the followings areas

Empathy: Having empathy helps me to understand and create good relationships with some educators, children
and families. On the other hand having lack of empathy to some people it stops me to work positively with
them.

Emotional Self-control: The positive side of emotional self control is that I can keep working professionally
even tough I feel stressed, sad or frustrated. The negative side is that sometimes is hard to hide emotions from
others.

Positivity: Being positive helps me to create a good environment for children and families.

Adaptability: Being flexible is very useful when different situations need to be faced and it helps me to improve
my skills and knowledge. Sometimes adaptability make other people think that you’re happy to work more than
you should.

b) Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself as a
person.

Reflecting on the results I identified two main strengths and one main weakness. I have the ability to create a
positive relationships with many people around me and I don’t fear take responsibility. On the other hand the
main weakness I have identified is my low acceptance or tolerance, and incapacity of having a professional
relationship, with those people whose work is not done professionally.

c) Thinking about the questions asked as part of the evaluation and your learning as part of this unit, identify
five of your emotional strengths.

1. Empathy towards children

2. Being positive
3. Being always available to help others
4. Not afraid of taking responsibility
5. Ability to self reflect on my actions and my person.

d) Thinking about the questions asked as part of the evaluation and your learning as part of this unit, identify
five of your emotional weaknesses.

1. Low tolerance when professionalism is missing

2. Difficulty in having a dialogue with difficult some people
3. Difficulty in manage stress and tendency to hide it from others.
4. Difficulty to organise and put self reflection on practice.
5. Lack of trust in others when expectations are not met
e) Explain how you believe the emotional strengths you have identified above help your workplace
performance and relationships.

My emotional strengths help me to work in a professional way and to create a better work environment around
me.

f) Discuss how you believe your emotional weaknesses hinder your workplace performance and
relationships.

My emotional weakness stop me to improve and have a good communication with some people I work with.

g) Complete the following table about personal stressors at work. Identify at least four sources of stress that
are most likely to result in workplace stress for you, your stress response (emotional, physical,
behavioural) and actions that you can take (or have taken) to manage stress.
The table includes examples only, as there could be a wide range of responses from students.

Personal stressor What is your stress response Actions/methods to address

Lack of communication It’s frustrating not to what to do and Ask questions and support.
between management have not proper help from the
and staff. management.

Not having reliable staff to I tried to hide my emotions and Re-direct them and try to improve
help me in the room when focus only on children. my communication.
the room leader is not
present.

Relationship with some I try to avoid them and have Try to have casual chats with them
co-workers communication only with that staff and try to know them a bit more.
that I value as reliable.

Not having my voice It makes me feel angry, especially Write down my concerns in a letter
listened when problems when problems affect children’s and give it the manager to have a
arise. safety and learning. written proof of problems in the
centre.

h) Review the following list of needs and choose at least three that most trigger your emotions when you
don’t get these needs met. Consider this question in the context of the workplace.

Acceptance Variety
Being understood Predictability
Being in control New challenges
Attention Being loved/liked
Peacefulness Being valued
 Order Being treated fairly
Safety Freedom
Respect Consistency
Being needed Being included
Being right Autonomy
Comfort Fun
Balance

Now complete the table below.

Write down each need you have chosen and why this need is important to you at work.
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways that you
can control your emotions in the face of not having your needs met.
The table includes examples only, as there could be a wide range of responses from students.

Need and why this need is What is your emotional response Emotional control mechanism
important to you at work when this need is not met?

Consistency is necessary to have
my work done properly and it’s
necessary for children to have a
secure and safe environment
I feel frustrated and worried about Calm myself down
children development
Focus only on children

Being understood when I feel like my communication skills Put everything on paper to help
problems arise and some are not good enough. myself to avoid communication
changes are necessary. misunderstanding

Being included when it comes I feel down and not as valued as I Think about my achievements at
about changes made in the room should. work and identify triggers.
where I work or when an
important decision is made.

Safety when children safety I feel not respected and afraid that Engage in a positive self- talk
needs are not met and something can happen and all and accept responsibility.
responsibilities will be on me.

i) What other criteria could you use other than those you created in your evaluation to determine your
own emotional strengths and weaknesses?
Self awareness.
Empathy
Communication
Personal
Beliefs.
 Section 3: Personal emotional intelligence
development plan

Based on the identified areas for improvement and/or gaps, list at least five activities that should improve your
ability to identify and respond appropriately to a range of emotional expression through self- reflection and
feedback from others.
Enter the activities in order of priority.

Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority.

Empathy It is important to Listen carefully and with an open mind.

understand
colleagues, families
and children.

Self-awareness It is important to Create a daily routine, like a journal, that helps recognise
recognise areas that need to be improved.
weaknesses and
strengths.

Social It is important to Partecipate in social or meeting events with

create relationships colleagues
within the work
environment.

Flexibility It is important to Be open to change and unexpected situation

improve adaptability
to different situation
and people.

Communication It is important to Daily pisitive communication with all the people in the
create a clear workplace
dialogues with
colleagues, families
and children.
 Section 4: Team emotional intelligence development
plan

Complete the following tables for two team members after the round table discussion in the role of their team leader
or manager.

Team member: Jullisa

Summary of this person Strengths:

as per their personality
Good communication with families and ability to create a strong bond with them.
profile discussed at the
round table (emotional Jullisa can create a good collaborative and strong interactions with co- workers
responses, beliefs, because she flexible and she care about others
identified strengths and She can easily engages in entertaining activities with a small group of children.
weaknesses):
She’s able to recognise each child’s need.
She can positively manage her emotions not to let them impact her work with
children.

Weaknesses:
Difficulty in handle pressure when working with a large group of children, especially
when other educators are not collaborative.
Difficulty to organise activities having little time available.
Hard to accept and work on feedback given by other or through self reflection.
Sometimes it’s hard for Jullisa to delegate a task to another educator due lack of
trust in other people’s abilities.

Jullisa believes that this job has a big importance in children’s development and
she believes that educate children today will make them be better people
tomorrow. The most important value for Jullisa is to be kind and this can affect
her job and her relationship with others.

One of the advice she would like to give to others is to help children to understand
how important is taking care of others and develop a good level of empathy.
How can you create Jullisa might create a journal to place in the staff room where she can write down
opportunities for this her beliefs and values. She can also ask other educators to do the same in order for
person to express their her to have a chance to express herself and understand other’s values.
thoughts and feelings in
the work team that best
suits them?

How can you show As her team leader I need to consider her difficulty in handling pressure when work
consideration to this with a large group of children and her difficulty in organise activities having only
person when making little time available. I need to try and help her as much as I can to make her feel less
decisions that affect stressed and I could also give her more time to organise an activity.
them as their team
leader?

I cam ask Jullisa to help me with observations and relationships with families due to
her good communication skills and understanding of children’s needs.

Create activities to complete in team to help Jullisa to improve her consideration and
trust in other educators.
Identified area of Briefly describe why you Actions to improve area of emotional intelligence
emotional intelligence have identified this as a development
development priority

Emotional Jullisa has problems Create a self reflection journal to update every day. This
development with stress and to could help Jullisa to give her emotions a name and to
accept negative face them daily.
feedback.

Social Development Jullisa finds hard to trust Create a team where tasks are divided equally and help
other educators when Jullisa to let go when something is done without the
tasks need to be done possibility from her to control it.
and she has difficulty in
delegating works to
others.

How could this person build further productive relationships within the team?

Jullisa can be more flexible with herself and push herself to accept others work and to understand that not
everything can be under her control.

How can this person maximise their contribution to the team and increase work outputs?

Working on her weaknesses could be good for her to improve her daily practice and create a better environment
for children and team to work in.

How can this person’s strengths contribute to reaching team goals?

Having good communication with families and recognise children’s need she can help to create or plan activities
to use with children to reach team’s goals.
Team member: N/A

Summary of this person N/A

as per their personality
profile discussed at the
round table (cultural
behaviours, beliefs,
identified strengths and
weaknesses)

How can you create N/A

opportunities for this
person to express their
thoughts and feelings in
the work team that best
suits them?

How can you show N/A

consideration to this
person when making
decisions that affect
them as their team
leader?
Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority

N/A N/A N/A

N/A N/A N/A

How could this person build further productive relationships within the team?

N/A

How can this person maximise their contribution to the team and increase work outputs?

N/A

How can this person’s strengths contribute to reaching team goals?

N/A
 Section 5: Reflection

Answer the following reflective questions:

Which two tasks did you

complete? Note, they must be Empathy
different.

Task 1

Outline details of the Activities to understand and acknowledge other’s feelings

activity you completed
together.

How did this activity help More trust building

the team to achieve team
Team can become closer and trust more to each other Create self-
goals?
awareness within the team

How did you model Active listening and showing empathy.

behaviours that demonstrate
your emotional intelligence
during this task? Provide at
least two examples.

How did this activity align Create a positive working environment.

with the policy/procedures
of the business?
How did both of your team Team member 1:
members contribute towards
By collaborating with each other.
the team goal in an individual
capacity?

Team member 2:
N/A

Task 2

Outline details of the N/A

activity you completed
together.

How did this activity help N/A

the team to achieve team
goals?

How did you model N/A

behaviours that demonstrate
your emotional intelligence
during this task? Provide at
least two examples.
How did this activity align N/A
with the policy/procedures
of the business?

How did both of your team Team member 1: N/A

members contribute towards
the team goal in an individual
capacity?

Team member 2: N/A