Republic of the Philippines

Department of Education National Capital Region

DIVISION OF CITY SCHOOLS – MANILA
Manila Education Center Arroceros Forest Park
Antonio J. Villegas St. Manila

COSMETOLOGY 9

Always do your best!

Quarter 1 Week 3 Module 2

Most Essential Learning Competency:

Prepare the Client Prior to Body Scrub
HOW TO USE THIS MODULE

Before starting the module, I want you to set aside other tasks that
will disturb you while enjoying the lessons. Read the simple instructions
below to successfully enjoy the objectives of this kit. Have fun!

1. Follow carefully all the contents and instructions indicated in every

page of this module.
2. Write on your notebook the concepts about the lessons. Writing
enhances learning, that is important to develop and keep in mind.
3. Perform all the provided activities in the module.
4. Let your facilitator/guardian assess your answers using the answer
key card.
5. Analyze conceptually the post-test and apply what you have learned.
6. Enjoy studying!

PARTS OF THE MODULE

• Expectations - These are what you will be able to know after

completing the lessons in the module.
• Pre-test - This will measure your prior knowledge and the concepts to
be mastered throughout the module.
• Looking Back to your Lesson - This section will measure what
learnings and skills did you understand from the previous lesson.
• Brief Introduction- This section will give you an overview of the lesson.
• Activities - This is a set of activities you will perform with a partner.
• Check your Understanding - It will verify how you learned from the
lesson.
• Remember - This section summarizes the concepts and applications of
the module.
• Post-test - This will measure how much you have learned from the
entire module.

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LESSON 1: PREPARE THE CLIENT PRIOR TO BODY SCRUB
EXPECTATIONS
You will learn the procedure on how to prepare the client prior to
body scrub.
Specifically, this module will help you to:

1. Value the importance of developing harmonious relationship

between patron and cosmetologists.
2. Observe basic safety and precautionary measures at all times.

Let us start your journey in learning more on how to prepare

the client prior to body scrub. I am sure you are ready and excited to
answer the Pre-test. Smile and cheer up!

PRE-TEST
Directions: Read the questions carefully and encircle the letter of the
correct answer.

1. This refers to the right conduct in dealing business with clients as well as
relating to co-employees?
A. Ethics B. Poise C. Posture D. Values
2. Why is not advisable to perform body scrub if a person has menstruation?
A. Her skin is sensitive during this time of the month, so she is prone
to bruises.
B. It is not hygienic.
C. She might bleed on the beddings.
D. She smells bad

3. Why is there a need to keep a Clients’ Record ?

A. It adds decoration to the salon
B. It keeps track of the services performed on the client
C. To get information on the client that you can gossip with
other cosmetologist
D. You can get the clients information and solicit money from them

4. How do you welcome a client who enters your salon for a beauty care
service?
A. make her wait for a while B. offer some snacks
C. smile and greet her courteously D. with a frown

3
5. What is the scientific study and practice of beauty culture?
A. Cosmetology B. Hygiene
C. Sanitation D. Zoology

6. While performing a body scrub to his patron, Lowell noticed that his clients’
skin is turning red. What will be his action?
A. Apply more milk salt to the area.
B. Ask the patron if that part is painful, if she answered yes, rinse the
area then stop the activity immediately.
C. Cover it with a towel, then proceed with the activity
D. Wipe it with water then continue scrubbing the body .

7. Which of the following action is not considered as good work ethics?

A. Gossip about your co-worker while doing a salon service.
B. Respect the client
C. Set a good example for what you are selling.
D. Use tact when suggesting additional services to patrons.

8. Which of the following causes bacterial infection?

A. Non-sanitized implements
B. Staff not maintaining personal hygiene
C. Untidy surroundings
D. All of the above

9. Which of the following is NOT a characteristic of a good salon?

A. Clean and dainty area
B. Comfortable seat for clients
C. Dimly lighted with loud sound system
D. Well swept floors

10. This deals with the proper conduct of a cosmetologist in relation to his/her
patron.
A. Attitude B. Behavior C. Professional Ethics D. Values

4
Looking Back to your Lesson
Directions: Re-arrange the letters inside the box to get the correct answer as
being described by each statement.
1. A polish treatment to the body that leaves the skin feeling soft and
smooth.
R O B Y U D C B S

2. To get rid of dryness.

E T I Z O I S R U M

3. The dirt on the surface of the skin

R E I G M

4. To remove dead cells on the surface of the skin

O X L A E T I E F

5. The color of our skin

T S I N K E N O

BRIEF INTRODUCTION
Taking care of clients is more effective than finding new ones.
Therefore, companies should look for ways to have customer loyalty and
aim at building long-lasting relationships with them. Professional ethics is
a principle that govern the behavior of a person or group in a business
environment. Like values, professional ethics provide rules on how a
person should act towards other people and institutions in such an
environment.

5
OBSERVANCE OF WORK ETHICS AND SAFETY
PRECAUTIONS

KEY TERMS

• Precautionary – a care taken in advance to prevent harm or

secure good
• Divulge – to make known
• Pleasing – giving pleasure or contentment to the mind or
senses, delightful, pretty

PROFESSIONAL ETHICS

Professional ethics deals with

the proper conduct and business
dealings of cosmetologists in
relation to their employers, patrons,
and co-workers.
Simply stated, a cosmetologist’s
code of ethical conduct is based on the
“Golden Rule,” namely, “Do unto others
as you would have them do unto you.”
Ethical conduct helps to build
confidence and increase patronage.

• Greet the client by their name or addressing them politely using Sir or
Ma’am.
• Greet the client with a pleasing tone of voice and with a smile.
• Offer a seat to client while they are waiting or still deciding on what
services they will avail.
• Make sure that the personal belongings of the client are safe.
• Consult the client regarding his/her preferences about the treatment
and product to be used. You can give recommendations or suggestions.
• Always see to it that the comfort of the client is provided.
• Discuss with the client the procedure and what to expect.
• Respect the client, do not gossip, and do not spread rumors about them.

6
 • Confidentiality is important. Do not divulge client’s information.
• Be ethical by following the rules of proper personal behavior.
• Make a good impression on others.
• Cultivate charm, confidence, and a pleasing personality.
• Pay attention to the minor details that will make patrons like you.
• Be cordial when greeting patrons in person or over the telephone
• Listen attentively when others speak.
• Handle all patrons with tact. Develop an even temperament.
• Set a good example for what you are selling. An attractive personal
appearance is your best advertisement.
• Train yourself to be capable and efficient in your work.
• Be punctual in arriving at work and keeping appointments.
• Plan each day’s schedule. Avoid long waiting periods.
• Learn to talk intelligently about your work.
• Use tact when suggesting additional services to patrons.
• Avoid criticizing, condemning, or complaining.
• Be prompt and judicious in adjusting patron’s complaints.

Questionable practices, extravagant claims, and

fulfilled promises violate the rules of ethical conduct.
They cast an unfavorable light on cosmetology in
general and upon the individual student,
cosmetologist, and beauty salon.

PERFORMING BASIC SAFETY AND PRECAUTIONARY MEASURES

Scrubs and body polishes are suitable and safe for just about everyone.
They are not invasive and will not involve your patron assuming any odd
positions. As a precautionary measure, the following should be noted:

1. The patron should not have a scrub if they have cancer or fever.

2. A patron should also seek expert advice, if they are allergic to anything
or has a skin condition of any kind.

3. Anyone with fragile, broken, or sunburned skin is advised to skip this

treatment, as a very vigorous scrub may hurt more instead of healing. Thus,
this is really something that a good operator will take into account.

7
 4. Make sure the patron is clear about any medical condition, or treatment,
so that you can be sure of a treatment that is safe and appropriate.

5. For female patrons, take off her entire make up before you can begin.
This includes anything that will leave a mark, such as jewelry or watch.

6. Sanitize hands with 70% alcohol before giving a body scrub

(70% Alcohol).

7. Do not give a body scrub without analyzing the condition of the body
temperature and blood pressure of your patron

8. Give sponge bath to patrons, to cleanse the area of the body to scrubbed.

ACTIVITY 1.3.1
Objectives: Value the importance of having a good relationship with the client
Materials: Pen and paper
Directions: Write an essay. Use a separate sheet of paper.

• Recall a time when you

experience poor
customer service from a
business establishment.
What did you feel?

• What will you do if you

are in this situation?

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ACTIVITY 1.3.2
Objective: Value the importance of taking basic safety and precautionary
measures when performing a service.
Materials: Pen and paper
Directions: Answer the following questions carefully.
1. Do we need to take precautionary measures before giving a body scrub
service to a client? Explain your answer.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

2. Why is there a need for a patron to take a sponge bath before doing a
body scrub?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

ACTIVITY 1.3.3
Objectives: Value the importance of having a good relationship with the client
Materials: Pen and paper

• Interview 3 members of your family.

• Ask them if they have been to a salon or spa.
• Let them tell share about their experiences.
• Then, list down all the negative and positive practices they have
experienced in a salon or spa.

Name:_______________________________________________ Gr & Sec.____________

Family Member: __________________________________________________________

Salon or spa that they went to: ____________________________________________
Services they availed: _____________________________________________________

Positive Experiences Negative Experiences

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REMEMBER
• As a competent cosmetologist, your goal is to give the highest
professional service to your client. Thus, all occupational health
and safety measures should be observed at all times.
• An attractive personality is one of your best assets in life to be
successful.

Directions: Read each statement carefully then write TRUE if the statement
is correct and FALSE if it is wrong in the space provided before the number.

_________ 1. Anyone can have a body scrub.

_________ 2. Before doing a body scrub, a patron should have a sponge
bath first.
_________ 3. Making a gossip with a patron is good because it will ease
their boredom.
_________ 4. Always be polite to a client when dealing with a patron.
_________ 5. A person who has a sunburn should not have a body scrub.
_________ 6. A person with a fever can have a body scrub as long as they take
their medicine before the service.
_________ 7. Consulting the client, about the products that you will use
during the service, is not really needed.
_________ 8. Handle all patrons with tact. Develop an even temperament.
_________ 9. Do not give a body scrub without analyzing the condition of the
body temperature and blood pressure of your patron
_________ 10. The patron should remove their jewelry prior to body scrub.

Congratulations! You did a GREAT JOB!

10
POST-TEST
Directions: Read each item carefully and choose the letter of the best
answer from the given choices below. Write your answer in a separate piece
of paper.

1. While performing a body scrub to a patron, Lowell noticed that his clients’
skin is turning red. What do you think is the next action should be made by
Lowell?
A. Apply more milk salt to the area.
B. Ask the patron if that part is painful, if she answered yes, rinse the
area then stop the activity immediately.
C. Cover it with a towel, then proceed with the activity
D. Wipe it with water then continue.
2. This is the right conduct in dealing business with clients as well as
relating to co-employees?

A. Ethics B. Poise C. Posture D. Values

3. Why is it not advisable to do body scrub to a person with menstruation?
A. Her skin is sensitive during this time of the month, so she is prone
to bruises.
B. It is not hygienic.
C. She might bleed on the beddings.
D. She smells bad

4. Which of the following causes bacterial infections?

A. non-sanitized implements
B. staff not maintaining personal hygiene
C. untidy surroundings
D. all of the above

5. Why is there a need to keep Clients’ Record ?

A. It adds decoration to the salon
B. It keeps track of the services performed on the client
C. To get information on the client that you can gossip with
other cosmetologist
D. You can get the clients information and solicit money from them

6. How do you welcome a client who enters your salon for a beauty care
service?
A. make her wait for a while B. offer some snacks
C. smile and greet her courteously D. with a frown

11
7. The scientific study and practice of beauty culture.
A. Cosmetology B. Hygiene
C. Sanitation D. Zoology

8. All of the following action are considered as good work ethics EXCEPT?
A. Gossip about your co-worker while doing a salon service.
B. Respect the client
C. Set a good example for what you are selling. Attractive
personal appearance is your best advertisement.
D. Use tact when suggesting additional services to patrons.

9. Which is not a characteristic of a good salon?

A. clean and dainty area
B. comfortable seat for clients
C. dimly lighted with loud sound system
D. well swept floors

10. This manifests with the proper conduct of a cosmetologist in relation to

his/her patron.
A. Attitude B. Behavior C. Professional Ethics D. Values

12
REFLECTIVE LEARNING SHEET
Name: ___________________________________________ Date: __________________
Grade & Sec. __________________________ Teacher: ________________________

PREPARE PATRON BEFORE A BODY SCRUB

Directions: At the end of each lesson, give a response to one of the reflections
questions below. This reflection log will be collected and will be graded.

A day at the salon…

Danielle works at Wangxian Spa, they offer beauty services like body
scrub, body massage, hand spa and foot spa. One day a married couple walks
in and asks for a body scrub service. They said that it is their way of
celebrating their anniversary.
The first thing that Danielle did is to interview them then she checked
their body and skin condition. Upon checking, she discovered that the
husband has prickly heat on his back. She then explained to the couple that
the husband cannot proceed with the scrub because it will irritate the rashes
on his back. Upon hearing this, the wife got angry at Danielle. She demanded
to get a body scrub right away. She called for the manager and made a scene
at the salon.

a. If you were Danielle , what will you do to the client?

b. What is the proper way of accepting complaints of clients?

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REFERENCES
Module
• Competency-Based Learning Material Third Year

Webliography
• https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-
toolkit/professional-ethics-and-codes-of-conduct/
• https://www.tidio.com/blog/customer-relationship/

Acknowledgements

Writer: Diana Anne A. Palomares

Editors: Dr. Jake C. Viana, Head ,TVE – H.E

Reviewers: Carmelina DM. Tan, PSDS

Management Team: Maria Magdalena M. Lim-Schools Division

Superintendent-Manila, Aida H. Rondilla-Chief Education Supervisor
Lucky S. Carpio-EPS and Lady Hannah C Gillo, Librarian II-LRMS

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ANSWER KEY
OBSERVANCE OF WORK ETHICS AND SAFETY PRECAUTIONS

PRE-TEST
1.A 6.B
2.A 7.A
3.B 8.D
4.C 9.C
5.A 10.C

LOOKING BACK
1. BODY SCRUB
2. MOISTURIZE
3. GRIME
4. EXFOLIATE
5. SKIN TONE

CHECKING YOUR UNDERSTANDING

1.F 6.F
2.T 7.F
3.F 8.T
4.T 9.T
5.T 10.T

POST TEST
1.B 6.C
2.A 7.A
3.A 8.A
4.D 9.C
5.B 10.C

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