EXPLORATORY

TLE
Front Office Services
Module 7: MELC LO 1.
Read and Interpret Front
Office Reception Area
Week 5-6

Department of Education - MIMAROPA Region

TLE – Grade 7/8 Front Office Services
Alternative Delivery Mode
Module 7: LO1. Read and Interpret Front Office Reception Area
First Edition, 2020

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ownership over them.

Published by the Department of Education-MIMAROPA Region

Regional Director: Benjamin D. Paragas
Assistant Regional Director: Suzette T. Gannaban-Medina
CLMD Chief: Mariflor B. Musa

Development Team of the Module

Writers: Jeff T. Feliciano
Editors: Maricar M. Sales, Reylen S. Bating
Maria Dolores C. Baclig, Marichu C. Parado
Reviewers: Consolacion B. Salvio
Illustrator: Ronna Mae E. Jalandoni, Jeff T. Feliciano
Layout Artist: Flaude Mae A. Primero
Management Team: Benjamin D. Paragas, CESO V, Regional Director
Suzette T. Gannaban-Medina, Asst. Regional Director
Roger F. Capa, Schools Division Superintendent
Arnaldo G. Ventura, Asst. Schools Division Superintendent
Mariflor B. Musa, CLMD Chief
Aurora L. Caguia, Regional EPS In-charge of EPP/TLE/TVL
Freddie Rey R. Ramirez, Regional EPS In-charge of LRMS
Raquel P. Girao, CID Chief
Consolacion B. Salvio, SDO EPS In-charge of EPP/TLE/TVL
Elizabeth T. Delas Alas, SDO EPS In-charge of LRMS
Jancheta Q. Bartido, Principal III

Printed in the Philippines by ________________________

Department of Education – MIMAROPA Region

Office Address: Meralco Avenue, cor. St. Paul Road, Pasig City, Philippines 1600
E-mail Address: mimaropa.region@deped.gov.ph
 EXPLORATORY

TLE
Front Office Services
Module 7: MELC LO 1.
Read and Interpret Front
Office Reception Area
Introductory Message
For the facilitator:

Welcome to the Technology and Livelihood Education- Grade 7/8

Alternative Delivery Mode (ADM) Module on Reading and Interpreting Front
Office Reception Area!

This module was collaboratively designed, developed, and reviewed by

educators both from public and private institutions to assist you, the
teacher, or facilitator in helping the learners meet the standards set by the K
to 12 Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners in guided and

independent learning activities at their own pace and time. Furthermore,
this also aims to help learners acquire the needed 21st-century skills while
taking into consideration their needs and circumstances.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their learning. Furthermore, you are expected to encourage
and assist the learners as they do the tasks included in the module.

For the learner:

Welcome to the Technology and Livelihood Education- Grade 7/8

Alternative Delivery Mode (ADM) Module on Reading and Interpreting Front
Office Reception Area!
This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and
time. You will be enabled to process the contents of the learning resource
while being an active learner.

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This module has the following parts and corresponding icons:

This will give you an idea of the skills or

competencies you are expected to learn
What I Need to
Know in the module.

This part includes an activity that aims

to check what you already know about
What I Know the lesson to take. If you get all the
answers correct (100%), you may decide
to skip this module.
This is a brief drill or review to help you
What’s In
link the current lesson with the previous
one.
In this portion, the new lesson will be
introduced to you in various ways; a
What’s New
story, a song, a poem, a problem opener,
an activity, or a situation.
This section provides a brief discussion
of the lesson. This aims to help you
What is It
discover and understand new concepts
and skills.
This comprises activities for independent
practice to solidify your understanding
What’s More and skills of the topic. You may check
the answers to the exercises using the
Answer Key at the end of the module.

What I Have This includes questions or blank

Learned sentences/paragraphs to be filled in to
process what you learned from the
lesson.
This section provides an activity that will
What I Can Do
help you transfer your new knowledge or
skill in real-life situations or concerns.
This is a task which aims to evaluate
Assessment your level of mastery in achieving the
learning competency.

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 Additional In this portion, another activity will be
Activities given to you to enrich your knowledge or
skill of the lesson learned.
This contains answers to all activities in
Answer Key the module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any
part of the module. Use a separate sheet of paper in answering the
exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind
that you are not alone.

We hope that through this material, you will experience meaningful

learning and gain a deep understanding of the relevant competencies.
You can do it!

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 What I Need to Know

To you our dear learners, this module is composed of different

instructions, approaches, images, and activities that are simplified for your

learning process. The target of this is for you to easily interpret different

layouts and symbols used in the Front Office Reception Area. The accuracy

of each sequence is based on different guidelines and templates to meet the

accuracy and high standard of the learning process. It also helps to comply

and hit the standards and objectives of the lessons as listed below:

Content Standard: The learner demonstrates how to interpret layout areas

of front-office reception

Performance Standard: The learner independently interpret layout areas of

front-office reception
Module 7: LO 1. Read and Interpret Front Office Reception Area
(TLE_HEFS7/8ID-0j-12)
After going through this module, you are expected to:
1.1. read and interpret symbols and layout in a given sample
plan for a front- office reception area
1.2. describe the parts and functions of a front-office reception
layout
1.3. evaluate a sample front-office reception layout

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 What I Know

Let’s check your prior knowledge about the front-office reception layout.

Answer the questions below and write the answers in your notebook.

Test I: Direction: Match the name in Column A with the symbols or images in

Column B.

Column A Column B

1. Swing Door A.

2. Writing Desk B.

3. Archway C.

4. Office Desk D.

5. Accordion E.

6. Bay Window F.

7. Stool G.

8. Square Bay H.

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Test II:

Directions: Read the statement carefully. Write TRUE if the statement is correct

and FALSE if it is not true about the underlined terms in the front-

office reception area. Write the correct responses in your notebook.

1. A window is an opening in the wall of the building for the admission of light and

air that is framed by casements.

2. The door is a movable piece of wood, glass, aluminum, plastic, or metal that

swings or slides, and creates an opening in one area as access to get in or out in

a room, building, vehicle, etc.

3. The reception desk is a desk at which a receptionist does not work and the

guests are registered.

4. A sofa is a seat for one or more persons, with support at the side and covered by

upholstering to add comfort to the guests or visitors.

5. Television is an electronic device for receiving and reproducing the images and

sounds of video and audio signals to entertain the viewers.

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 Lay
Layout Areas of
Front Office Reception

What’s In

Let us recall your previous knowledge of the Alphabet of Lines and

apply them to this activity. Use thin, medium, and thick lines in creating simple

objects or furniture that you see in the living room of your house.

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 What’s New

Create Me
Directions: Put the images of appliances and furniture inside the rectangular room

to make a simple front – office set up. Do it in your activity notes.

sofa television door

computer set table window

Congratulations! You have created a good design for your front office.
Good layout and organization of things in your office will help you work
more efficiently. I think you are now ready to learn more about readingˏ
interpreting symbolsˏ and lay-outing your front office reception area.

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 What is It

What is a Front Office Reception Area?

The front office reception area is a temporary area for the clients to

accommodate them to their prior needs as guests. Their convenience in the

said area is the prior task of the staff. It is the first impression and the

reflection of the restaurants and hotels.

As a recommendation of the standards and research, the Front Office

Reception Area must consist of desk and furniture that serve as barriers for

the reception desk and the costumers. It includes also the chairs, TV stand,

bookshelf, and interior arrangement and design to catch the attention and

interest of the guest.

And to make this front office reception area more accurate in reading

and interpreting the different symbols and layout, let us identify each

symbol used according to their names before we finally proceed to its

definition.

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Commonly used symbols for front-office reception area layout:

1. Table - a furniture product with a flat and smooth top that is usually supported

by vertical legs. In the front-office reception area, the end table or side table is

commonly used as an area for telephone, flower vase, or other decorations for

additional attraction. While the center or coffee table is typically used as a table for

serving a small snack, coffee, or drinks for the guests.

a. side table

b. center table

2. Sofa- a seat for one or more persons, with support in the back and covered by

upholstering to add comfort to the guests or visitors.

a. one -seat sofa

b. two-seater sofa
c. three -seater sofa

d. stool
3. Desk- a furniture material with a flat surface used for writing and contains

drawers or other compartments for files and products. It is also built depending on

the purpose, shapes, and designs. The sample design of the desk is the L- shape

that is commonly used as barriers for the guest and the employee.

a. Reception Desk – a desk at which a receptionist works and the

guests are registered.

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 b. Writing Desk – is a clean desk that does not come with any

features. It provides plenty of space without cabins, drawers, shelves,

or other details that you may not need.

c. Office Desks – most of the office work tends to be performed on

these desks. The main goal of an office desk is to provide a good

surface either for examining, checking and writing.

4. Television- an electronic device for receiving and reproducing the images and

sounds of audio and video signals to entertain the viewers. In the front-office

reception area, this is also used as an advertisement and promotion of products

used by the hotel or restaurants.

5. Bookshelf- a furniture product with an open shelf for holding books and other

reading materials like magazines and newspapers. It is placed in a particular

location in the front-office reception area to entertain guests that like to read.

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6. Door- a movable piece of wood, glass, aluminum, plastic, or metal that swings or

slides, and creates an opening in one area as access to get in or out in a room,

building, vehicle, etc.

7. Window- is usually made of wood, metal, and glass used for opening in the wall

of the building for the admission of light and air that is framed by casements. It is

commonly used as ventilation in architectural design that the primary purpose is to

let in the fresh air and let out smoke especially in the kitchen area. It is also

protected by the metal grills for some safety reasons.

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 What’s More

ACTIVITY 7.1: Who am I?

Directions:
Write the names of the symbols shown in the sample of the front office

reception layout. Write the correct responses in your notebook.

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 What I Have Learned

To measure how much knowledge you gained from the lesson, answer the

following statements below. Write the correct responses in your notebook.

1. A furniture product with a flat and smooth top that is usually supported by

vertical legs.

2. It is usually made of wood, metal, and glass used for opening in the wall of the

building for the admission of light and air that is framed by casements.

3. A seat for one or more persons, with support in the back and covered by

upholstering to add comfort to the guests or visitors.

4. An electronic device for receiving and reproducing the images and sounds of

video and audio signals to entertain the viewers.

5. A movable piece of wood, glass, aluminum, plastic or metal that swings or slides,

and create an opening in one area as access to get in or out in a room, building,

vehicle, etc.

Rating Scale

POINTS EARNED DESCRIPTIVE

4 and 5 A lot
3 Not that much
2 I’m not sure
1 Not at all

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 What I Can Do

I GO HIT!

Draw and layout a simple design of your front office reception area. Follow

the instructions below and use the given symbols for your layout.

Instructions:

1. Use a pencil and draw a big rectangle as an imaginary room for the front–

office reception area on one page of your answer sheet.

2. Draw door symbols based on your choice.

3. Add the symbols of your choice of windows.

4. Finally, draw and arrange the different symbols of furniture inside the

rectangle/reception area.

Good job! You made it. You can now identify and interpret the
value of the different symbols used in the front-office reception area.
Use the rubric below to determine the level of your understanding
in preparing a layout for the front-office reception area:

Criteria 5 Points 3 Points 1 Point

7 to 10 4 to 6 1-3
different different different
symbols are symbols are symbols are
Accuracy
used and used and used and
evenly evenly evenly
arranged. arranged. arranged.
No erasure Erasures are
Untidy
Neatness observed in observed in
presentation
the drawing. the drawing.

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Rating Scale

POINTS EARNED DESCRIPTIVE

10 Very Good
9-7 Good
6-4 Fair
3 and below Needs Improvement

Assessment

Directions: Read the statement carefully. Identify what is described or what is the

missing word in the sentence. Select the correct answer from the given

choices. Write the letter that corresponds to your answer and write it in

your notebook.

1. It is a desk at which a receptionist works and the guests are registered.

A. Office Desks

B. Reception Desk

C. Supervisor Desk

D. Writing Desk

2. A window is usually made of wood, metal, and glass used for opening the wall of

the building for the admission of light and ____ that is framed by casements.

A. air

B. liquid

C. moist

D. water

3. The table is a furniture product with a flat and smooth top that is usually

supported by ______ legs.

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 A. horizontal

B. inclined

C. vertical

D. zigzag

4. Television is the _____ device for receiving and reproducing the images and

sounds of video and audio signals to entertain the viewers.

A. cellular

B. electronic

C. mechanical

D. radio

5. A sofa is a seat for one or more persons, with support in the ____ and covered by

upholster to add comfort to the guests or visitors.

A. back

B. front

C. side

D. top

6. The door is a movable piece of wood, glass, aluminum, plastic or metal that

swings or ____, and creates an opening in one area as access to get in or out in a

room, building, vehicle, etc.

A. roll

B. rotate

C. slides

D. spin

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7. As a recommendation of the standards and research, the front office reception

area consists of ____ and furniture that serve as barriers to the receptionists

and the customers.

A. chair

B. desk

C. television

D. window

8. It is a clean desk that does not come with any features. It provides plenty of

space without cabins, drawers, shelves, or other details that you may not need.

A. Desk

B. Office Desks

C. Reception Desk

D. Writing Desk

9. Reception Desk is a desk at which a receptionist works and the ____ are

registered.

A. guests

B. officers

C. participants

D. personnel

10. Chairs, TV stand, bookshelf, interior arrangement, and design must be

included in the front office to _____.

A. amaze the guest

B. catch the attention and interest of the guest

C. compensate the expenses of the guest

D. entertain the guest

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 Additional Activities

ACTIVITY 7.2: RENOVATE ME!

Directions:
Redraw and improve the given illustration by putting color, additional

objects, furniture, and other designs.

Wow! Amazing! You have renovated the front office reception area
creatively. I guess more guests will now visit your hotel.
Get ready to accommodate them all.

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 Answer Key

What I Know What I Know What’s in

1. D 1. True Possible answers:
2. A 2. True tv set, table, desk, stool,
3. F 3. False chair, bed, fan, stove,
4. C 4. False plates, mirror,
5. B 5. True phones, laptop.
6. H etc.
7. E Note: Combinations of thin, medium
8. G and thick lines should be observed

What’s More What I Have Learned Assessment

1. Side Table / End Table 1. table 1. B
2. Center Table / Coffe Table 2. window 2. A
3. One Seat Sofa 3. sofa 3. C
4. Archway 4. television 4. B
5. Sliding Door 5. door 5. A
6. Accordion 6. C
7. Window / Windows 7. B
8. Bay Window 8. D
9. A
10. B

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References

DYGDON, SPENCER Basic Technical Drawing New York: The

Macmillan Company, 1968

WALLACH, PAUL ROSS Drafting California: Delmar Publishers

Inc.1988

WISMA ALSAGOFF Front Office Operations Singapore: Boston

Business School, 188742

ConceptDraw. “Office reception layouts” 1993-2020 CS Odessa Corp.

Accessed July 13, 2020
https://www.conceptdraw.com/examples/front-office-reception-
layouts

Riofinc. “The Most Underrated Pieces of Office Furniture” Last

modified Oct. 25, 2019. www.riofinc.com

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For inquiries or feedback, please write or call:

Department of Education – MIMAROPA Region

Meralco Avenue, corner St. Paul Road,

Pasig City, Philippines 1600

Telephone No: (02) 6314070

Email Address: mimaropa.region@deped.gov.ph