SUMMARY OF CPA PSK FOR SEPTEMBER 2022 TO FEBRUARY 2023

1. PPM (Planned Preventive Maintenance)

Performance (40%):
a. PPM FEMS – 1.78% out of 20%
KK Seberang Jaya achieved the score of 16% out of 20% among the 9 KKs that failed to
contribute any points.
b. PPM CLS – 4.89% out of 20%
KK Penaga and KK Kepala Batas failed to contribute any points.

Factors:
Inadequate supply of air fresheners to the clinic. Failure to perform daily work and
provide documentation as evidence of work.
Quality Rating (15%):
Achieved a rating of 10.33% out of 15%

*From a report Jadual 12.0 CPA average for Kualiti (Rating) is 14.67% instead of 10.33%
TOTAL: 17%/55%
SUPPOSED: 21.34%/55%
2. Penalty
i. NCR (Non-Conformance Report)
i. Number of NCRs issued: 5.13% out of 7%.

-The high number of NCRs occurred in February 2023. This was due to a significant
number of NCRs issued to KK Bayan Baru based on the findings during the Laporan
Pemeriksaan Teknikal. The high number of NCRs involved the scope of FEMS, indicating
non-compliance with PPM implementation, as well as CLS, where checklist completion
was incomplete.

ii. Number of NCRs not closed within the specified timeframe: 2.33% out of 3%.
-KK Kepala Batas recorded the highest percentage, which is 35%, followed by KK Bayan
Baru with 25.86%, compared to other KK.

ii. Critical issue: 0.67% out of 5%.

Critical issues were raised due to the implementation of PPM for FEMS and CLS services
from September 2022 to February 2023, failing to meet the set KPI of 98% for FEMS and
100% for CLS.
iii. Delay in submission: 0.22% out of 2%.
Number of delayed mapping report submissions per month.
Number of delayed CM and PPM invoice submissions.

- Klinik Kesihatan Sungai Dua recorded the highest number of delays in submitting mapping
reports and invoices compared to other KK.

iv. CM - NA/5%
The number of delays in completing CM work for a period of 6 months.
- No CM work was carried out from September 2022 to February 2023.

TOTAL: 8.36%/22%
3. Third Party
i. PPM - Number of third-party notices issued: 5% out of 5%.
ii. PPM - Number of third-party penalties imposed: 3% out of 3%.

No third-party appointments were made for PPM work from September 2022 to February
2023.

iii. CM - Number of third-party notices issued: (NA/7%).

iv. CM - Number of third-party penalties imposed: (NA/3%).

No third-party appointments were made for PPM work during the specified period due to
no CM work was carried out from September 2022 to February.

TOTAL: 8%/18%
4. Customer Satisfaction: 2.40 out of 5%
KK Butterworth had the lowest customer satisfaction rate with a score of 1.22%.
TOTAL: 2.40%/5%
1. P/s: Due to no CM work was carried out between September 2022 and February
2023, no penalties were issued in the 2(iv) Penalty-CM category. Therefore, this
criterion is not considered. The overall percentage should be 17% after minus 5%

2. Due to no CM work was carried out between September 2022 and February 2023, no
third-party appointments were made for PPM work. Therefore, this criterion is not
considered. The overall percentage should be 8% after minus 10%.
3. After minus 5% for Penalty-CM and 10% for Third party-CM, the overall percentage
for CPA stands at 85%.

4 6 . 41%
Final score = ×100 %=54 .6 %
85 %