HEMPSTONE BRIAN OYUNGU

hempstoneoyungu@gmail.com ❖ 0799139148 ❖ Nairobi

PROFESSIONAL SUMMARY
Results-driven and customer-focused professional with a strong educational background in food and beverage,
complemented by practical experience as a waiter and merchandiser. Possessing a solid foundation in hospitality
management, I am adept at providing exceptional service and maintaining high standards in a fast-paced and
demanding environment. With a passion for the culinary arts and a keen eye for detail, I strive to create
memorable dining experiences for guests while contributing to the success of the establishment.
ACCOMPLISHMENTS
After graduating from Kabete National Polytechnic with a certificate in food and beverage, I embarked on a
remarkable journey; combining my merchandising and waitstaff skills and my dedication and passion for my
work led me to achieve the prestigious "Merchandiser of the Year award."
EDUCATION
KABETE NATIONAL POLYTECHNIC July 2021
FOOD AND BEVERAGE Nairobi
Coursework: Food & beverage service theory, Food and menu 1 , Beverage knowledge
INGOTSE HIGH SCHOOL November 2017
KENYA CERTIFICATE OF SECONDARY EDUCATION Kakamega
Coursework: Math, English, Kiswahili, Biology, Chemistry, Agriculture, History and CRE
Mukumu Boy's Primary November 2013
KENYA CERTIFICATE OF PRIMARY EDUCATION, Primary education Kakamega
Coursework: Math, English , Kiswahili, Science, Social Studies and Christian Religious Education
WORK EXPERIENCE
ADEN BAY HOTEL January 2020 – November 2020
WAITER Nairobi
Greeted and seated guests, ensuring a warm and welcoming atmosphere.
Provided prompt and attentive service to customers, taking accurate orders and delivering food and
beverages in a timely manner.
Maintained knowledge of menu items, including daily specials and recommendations, to make personalized
suggestions and upsell items.
Handled cash and credit transactions, accurately processing payments and providing change.
Collaborated with kitchen staff to ensure accurate and timely food delivery.
Addressed customer inquiries, concerns, and special requests, ensuring satisfaction and resolving any issues
promptly.
Upheld cleanliness and sanitation standards in the dining area, including table setup and maintenance.
STEELWOOL AFRICA LIMITED February 2022 – Present
MERCHANDISER Nairobi
Execute merchandising strategies to optimize product visibility and drive sales.
Conducted inventory management, ensuring stock levels are maintained and accurate.
Created visually appealing product displays to attract customers and promote sales.
Monitor product quality and freshness, rotating stock as necessary.
Collaborate with the sales team to identify customer preferences and market trends.
Assist in pricing and labeling products, ensuring accuracy and compliance with company standards.
SKILLS
Strong knowledge of food and beverage operations: menu planning, food preparation, and service techniques
Customer Focus: Understanding and meeting customer needs through personalized recommendations and
exceptional service.
Excellent communication and interpersonal skills: fostering positive relationships with customers and
colleagues and also understanding and meeting customer needs through personalized recommendations and
exceptional service.
Attention to detail : ability to maintain a high level of accuracy in order taking, transaction processing and also
to meticulously ensure accurate pricing, labeling, and signage.
Creativity: Thinking creatively to develop innovative merchandising concepts and displays.
Time Management: Efficiently managing tasks and priorities to meet deadlines and achieve merchandising
objectives.
AWARDS
BEST MERCHANDISER OF THE MONTH February 2023
CARREFOUR