17/09/2020

Interpretação de
textos em
Língua Inglesa
Teste ANPAD – SETEMBRO/2020

• O Teste ANPAD de Setembro/2020 foi realizado de modo

totalmente online.

ATENÇÃO • Assim, tanto os números informados para as questões a

seguir, quanto o posicionamento das alternativas variaram
de prova para prova.
• Não há um gabarito único para esta prova. Cada candidato
recebeu o seu gabarito por e-mail, de acordo com suas
marcações.

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 17/09/2020

Questão 1 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

1) Picture the scene. You’ve been on hold for 15 minutes, you finally get through to someone on
the helpdesk to explain your query before they realize you’ve come through to the wrong
department. After a few rounds of contact center tennis, you finally get your issue resolved by the
right team – but only once you have explained your problem a few times. Sound familiar?
Thankfully, this somewhat frustrating scenario has by and large been resolved by the increasing
adoption of emerging technologies in today’s contact centers. Now, queries are typically channeled
through a series of automated response options or solved online with the use of Artificial
Intelligence (AI) and chatbots. The boundary between humans and robots is blurring to deliver a
quicker and more seamless customer experience
Source: Why human contact is still key in customer service. Techradar, 12 June 2020.
Available at: https://global.techradar.com/enza/news/why-human-contact-is-still-key-in-customer-service. Access on: 16 June 2020.

According to the text,

( ) humans no longer answer queries in customer service.
( ) many people can picture a tennis round as a familiar scene.
( ) today robots deliver a quicker response than humans.
( ) helpdesk queries used to be more frustrating in the past.
( ) customers have 15 minutes to explain their problem.

Questão 2 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

2) This study is the first in the world to investigate the expected impact of the COVID-19 crisis on
career outcomes and career aspirations. To this end, high-quality survey research with a relevant
panel of Belgian employees was conducted. About 21% of them fear losing their jobs due to the
crisis—14% are concerned that they will even lose their jobs in the near future. In addition, 26%
expect to miss out on promotions that they would have received had the COVID-19 crisis not
occurred. This fear of a negative impact is higher in vulnerable groups, such as migrants. In
addition, we observe that many panel members believe they will look at the labour market
differently and will have different work-related priorities in the future. In this respect, more than
half of the panel members indicate that they have attached more importance to working
conditions and work-life balance since the COVID-19 crisis.
BAERT, Stijn. et al. How do we think the covid-19 crisis will affect our careers (if any remain)? Institute for the Study of Labor (IZA) Research Paper
Discussion Paper No. 13164, 27 April 2020. Available at: https://ssrn.com/abstract=3584927. Access on: 1 June 2020.

The abstract provides information on the study’s

( ) objective, methodology, and results.
( ) outline, methodology, and results.
( ) outline, results, and conclusion.
( ) objective, results, and conclusion.
( ) objective, outline, and results.

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Questão 3 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

3) During the COVID-19 pandemic, millions of employees worldwide transitioned to remote work.
As remote work continues to characterize the post-crisis world of work, it is imperative to
understand predictors of employee adjustment to remote work. The current research explores
the extent to which individuals hold a fixed mindset about remote work (e.g., that a person either
is or is not suited to remote work and this cannot be changed) and tested how this mindset
shaped remote worker well-being during the coronavirus lockdown. In a longitudinal five-week
study of 113 employees working remotely in Switzerland, we find that employees who endorsed
a more fixed mindset about remote work experienced more negative emotion and reduced
positive emotion during remote work. Further, the increased negative emotion prompted by fixed
mindsets was associated with lesser perceived productivity among these employees. We
conclude that encouraging employees to view remote work as a skill that can be learned and
developed could help employees thrive in the new world of work.
Source: HOWE, Lauren., MENGES, Jochen. Mindsets about remote work predict employee well-being in home office: Evidence from the COVID-19
pandemic. In: SYMPOSIUM ON THE NEW FUTURE OF WORK. Proceedings… s.l.: Microsoft, 2020. Available at:
https://www.microsoft.com/enus/research/publication/mindsets-about-remote-work-predict-employee-well-being-in-home-office-evidence-
from-the-covid-19-pandemic. Access on: 12 June 2020.

According to the text, a fixed mindset on remote work

( ) helps employees adjust to the new world.
( ) predicts the coexistence of well-being at work.
( ) has been prompted by the pandemic.
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Questão 3 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

3) (continuação)
( ) characterizes the post-crisis world.
( ) can affect employees’ emotions.

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Questão 4 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

4) The world’s emissions of carbon dioxide may fall by 7% this year because of lockdowns in
response to the pandemic, according to Nature Climate Change, a journal. Brazil is a glaring
exception. Its emissions will rise by 10-20% from 2018, when they were last measured, says the
Climate Observatory, a consortium of research outfits. The culprit is deforestation. In the first four
months of 2020 an estimated 1,202 square km (464 square miles) were cleared in the Brazilian
Amazon, 55% more than during the same period in 2019, which was the worst year in a decade.
Come August, when ranchers set fire to cleared areas to prepare them for grazing, runaway blazes
could outnumber those that shocked the world last year. Scientists say tree loss is nearing a “tipping
point”, after which trees will dry out and die, releasing billions of tons of carbon into the
atmosphere.
Source: How big beef and soya firms can stop deforestation. The Economist, 11 June 2020. Available at:
https://www.economist.com/theamericas/2020/06/11/how-big-beef-and-soya-firms-can-stop-deforestation. Access on: 1 July 2020.

According to the text,

( ) 2020 is the worst year in a decade for the world’s carbon dioxide emissions.
( ) Brazil’s emissions were last measured by the Climate Observatory in 2018.
( ) ranchers’ preparation of cattle grazing areas is a cause for uncontrolled fires.
( ) Brazil has shown an exceptional performance in response to the pandemic.
( ) tree loss in the Brazilian Amazon may fall due to lockdown measures.

Questão 5 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

5) The death of George Floyd has ignited a movement that has seized all of America. His legacy is
the rich promise of social reform. But a cycle of inequality needs to be broken, and decades of
damage remedied. That requires soul-searching for the business world, which is waking up to the
fact that it, too, has a part to play and not just in America. The place where people mix most is at
work. However, just four Fortune 500 firms have black chief executives and only 3% of senior
American managers are black. No wonder anxious bosses have been queuing up to pledge that
they will do better. Firms have an incentive to change. Research suggests that racial diversity is
linked to higher profit margins and that the effect is growing. It has also become clear that a vocal
share of employees and customers will shun companies that do not deal with racism.
Source: Black business matters. The Economist, 12 June 2020. Available at: https://www.economist.com/graphic-detail/2020/06/12/blackbusiness-
matters. Access on: 30 June 2020.

The text argues that

( ) Floyd’s death will require bosses to do better.
( ) decades of damage have been remedied.
( ) racism is expected to be dealt with in business.
( ) race will become a problem in all of America.
( ) people will not mix if they have no incentive.

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 17/09/2020

Questão 6 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

6) Picture the scene. You’ve been on hold for 15 minutes, you finally get through to someone on the
helpdesk to explain your query before they realize you’ve come through to the wrong department.
After a few rounds of contact center tennis, you finally get your issue resolved by the right team – but
only once you have explained your problem a few times. Sound familiar?
Thankfully, this somewhat frustrating scenario has by and large been resolved by the increasing
adoption of emerging technologies in today’s contact centers. Now, queries are typically channeled
through a series of automated response options or solved online with the use of Artificial Intelligence
(AI) and chatbots. The boundary between humans and robots is blurring to deliver a quicker and
more seamless customer experience.
Source: Why human contact is still key in customer service. Techradar, 12 June 2020.
Available at: https://global.techradar.com/enza/news/why-human-contact-is-still-key-in-customer-service. Access on: 16 June 2020.

The word “blurring” underlined in the text means

( ) becoming familiar.
( ) becoming established.
( ) becoming indistinct.
( ) becoming controversial.
( ) becoming critical

Questão 7 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

7) The world’s emissions of carbon dioxide may fall by 7% this year because of lockdowns in response to
the pandemic, according to Nature Climate Change, a journal. Brazil is a glaring exception. Its emissions
will rise by 10-20% from 2018, when they were last measured, says the Climate Observatory, a
consortium of research outfits. The culprit is deforestation. In the first four months of 2020 an
estimated 1,202 square km (464 square miles) were cleared in the Brazilian Amazon, 55% more than
during the same period in 2019, which was the worst year in a decade. Come August, when ranchers set
fire to cleared areas to prepare them for grazing, runaway blazes could outnumber those that shocked
the world last year. Scientists say tree loss is nearing a “tipping point”, after which trees will dry out and
die, releasing billions of tons of carbon into the atmosphere.
Source: How big beef and soya firms can stop deforestation. The Economist, 11 June 2020. Available at:
https://www.economist.com/theamericas/2020/06/11/how-big-beef-and-soya-firms-can-stop-deforestation. Access on: 1 July 2020.

The expression “a glaring exception” underlined in the text can be replaced by

( ) a likely exception.
( ) a curious exception.
( ) a welcome exception.
( ) a minor exception.
( ) a flagrant exception.

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10

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 17/09/2020

Questão 8 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

8) This study is the first in the world to investigate the expected impact of the COVID-19 crisis on
career outcomes and career aspirations. To this end, high-quality survey research with a relevant
panel of Belgian employees was conducted. About 21% of them fear losing their jobs due to the
crisis—14% are concerned that they will even lose their jobs in the near future. In addition, 26%
expect to miss out on promotions that they would have received had the COVID-19 crisis not
occurred. This fear of a negative impact is higher in vulnerable groups, such as migrants. In addition,
we observe that many panel members believe they will look at the labour market differently and will
have different work-related priorities in the future. In this respect, more than half of the panel
members indicate that they have attached more importance to working conditions and work-life
balance since the COVID-19 crisis.
BAERT, Stijn. et al. How do we think the covid-19 crisis will affect our careers (if any remain)? Institute for the Study of Labor (IZA) Research Paper
Discussion Paper No. 13164, 27 April 2020. Available at: https://ssrn.com/abstract=3584927. Access on: 1 June 2020.

Choose the alternative that best paraphrases the line “In addition, 26% expect to miss out on
promotions that they would have received had the COVID-19 crisis not occurred”.
( ) In addition, for the COVID-19 crisis not to occur, 26% missed out on expected promotions that
they would have received.
( ) In addition, to miss out on promotions that they would have received, 26% had expected the
COVID-19 crisis not to occur.
( ) In addition, 26% expect to miss out on promotions that they would have received if the COVID-
19 crisis had not occurred. 11

11

Questão 8 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

8) (continuação)
( ) In addition, it is expected that 26% miss out on promotions that they would have received had
the COVID-19 crisis not occurred.
( ) In addition, 26% would have received promotions that they expected but missed because the
COVID-19 crisis occurred.

12

12

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 17/09/2020

Questão 9 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

9) During the COVID-19 pandemic, millions of employees worldwide transitioned to remote work. As
remote work continues to characterize the post-crisis world of work, it is imperative to understand
predictors of employee adjustment to remote work. The current research explores the extent to
which individuals hold a fixed mindset about remote work (e.g., that a person either is or is not
suited to remote work and this cannot be changed) and tested how this mindset shaped remote
worker well-being during the coronavirus lockdown. In a longitudinal five-week study of 113
employees working remotely in Switzerland, we find that employees who endorsed a more fixed
mindset about remote work experienced more negative emotion and reduced positive emotion
during remote work. Further, the increased negative emotion prompted by fixed mindsets was
associated with lesser perceived productivity among these employees. We conclude that
encouraging employees to view remote work as a skill that can be learned and developed could help
employees thrive in the new world of work.
Source: HOWE, Lauren., MENGES, Jochen. Mindsets about remote work predict employee well-being in home office: Evidence from the COVID-19
pandemic. In: SYMPOSIUM ON THE NEW FUTURE OF WORK. Proceedings… s.l.: Microsoft, 2020. Available at:
https://www.microsoft.com/enus/research/publication/mindsets-about-remote-work-predict-employee-well-being-in-home-office-evidence-from-the-
covid-19-pandemic. Access on: 12 June 2020.

The word “further” underlined in the text means

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Questão 9 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

9) (continuação)
( ) Instead of that.
( ) In addition to that.
( ) Depending on that.
( ) Contrary to that.
( ) Because of that.

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 17/09/2020

Questão 10 – Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

10) The death of George Floyd has ignited a movement that has seized all of America. His legacy is
the rich promise of social reform. But a cycle of inequality needs to be broken, and decades of
damage remedied. That requires soul-searching for the business world, which is waking up to the fact
that it, too, has a part to play and not just in America. The place where people mix most is at work.
However, just four Fortune 500 firms have black chief executives and only 3% of senior American
managers are black. No wonder anxious bosses have been queuing up to pledge that they will do
better. Firms have an incentive to change. Research suggests that racial diversity is linked to higher
profit margins and that the effect is growing. It has also become clear that a vocal share of employees
and customers will shun companies that do not deal with racism.
Source: Black business matters. The Economist, 12 June 2020. Available at: https://www.economist.com/graphic-detail/2020/06/12/black-
businessmatters. Access on: 30 June 2020.

The word “shun” underlined in the text means

( ) incite.
( ) accept.
( ) change.
( ) avoid.
( ) close.

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Teste ANPAD – SETEMBRO/2020 - Prova de Interpretação em Língua Inglesa

RESPOSTAS
1) helpdesk queries used to be more frustrating in the past.
2) objective, methodology, and results.
3) can affect employees’ emotions.
4) ranchers’ preparation of cattle grazing areas is a cause for uncontrolled fires.
5) racism is expected to be dealt with in business.
6) becoming indistinct.
7) a flagrant exception.
8) In addition, 26% expect to miss out on promotions that they would have received if the COVID-19
crisis had not occurred.
9) In addition to that.
10) avoid.

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