Anywhere Cashless

PAN INDIA LAUNCH

Anywhere Cashless
Anywhere Cashless
Customer can avail cashless facility with out any payment* in any
hospital, which is not a part of current network of IL.
*Subject to policy T & C & hospital acceptance for cashless facility policy.

Objective :- To drive efficiency and provide better customer

experience through various enablers like Technology, Choice of
Network and simplified claims service.

 To provide treatment to patient without incurring any cost from

their pocket*.
 To provide hassle free cashless facility in customer choice of
hospital
 To pitch these services as a USP with our health product

*As per Policy T&C

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Why Anywhere Cashless ?
If customer approach
non network hospital
• Customer is entirely guided as per non-
network hospital norms – Initial deposit.
• Lack of insurance awareness - non-
payables, medical admissibility, sublimit,
etc.,
• Customer has to pay all expenses, collect
all original payment receipts
• Need to Coordinate with insurance
company and understand every minute
detail to claim reimbursement
If customer avails
Anywhere Cashless
• No deposit, No payment at discharge & No out
of pocket expenses*
• Hassle-free Cashless facility
• Customer can focus on family wellbeing and
not worrying on insurance aspects in hospital
• Customer can avoid cumbersome
reimbursement process
• Customer can visit nearby hospital/suggested
hospital.
*Payment aspects Subject to policy T & C
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Anywhere Cashless- Customer flow

Customers Hospitalization ILTC app Cashless Treatment

Customer flow
• Need of hospitalization
• Intimations through IL Take care app
PAN INDIA
• Avail Cashless benefit – selected locations
• Hassle-free discharge from the Hospital
LAUNCH
without paying any cost from the pocket*
*As per policy T &C

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Anywhere Cashless- IL Take Care
Path : ILTC app -> Service we offer -> Health Assistance-> Anywhere cashless

Alternatively reach us @
Helpline - 040 6627 4205 (8am to 8pm from Mon to Sat except public holidays)
Tollfree - 1800 2 666 – Ask for Doctor Team
healthassistance@icicilombard.com

https://ilhc.icicilombard.com/Home/healthassistance 5
Marketing Content: Anywhere Cashless

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FAQ`s – Anywhere Cashless
1. What is Anywhere Cashless facility?
Answer) Customer can avail cashless facility in any hospital, which is not in current network hospital list of
IL, subject to hospital acceptance for cashless facility. No out of pocket expenses for customer subject to
policy T & C.

2. Is Anywhere Cashless facility available PAN India?

Answer) Yes, We launched this facility entire country from dated 22 Mar 23

3. Can I avail Anywhere Cashless facility post admission in non-network hospital?

Answer) No, Customer needs to inform at least 24 hours before Date of Admission (DOA) to facilitate
Anywhere Cashless

4. Whom to contact to avail Anywhere cashless facility?

Answer) Customer can reach IL through ILTC App
Path : ILTC app -> Service we offer -> Health Assistance-> Anywhere cashless
Helpline - 040 6627 4205 (8am to 8pm from Mon to Sat except public holidays)
Tollfree - 1800 2 666 – Ask for Doctor Team
Email- healthassistance@icicilombard.com

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FAQ`s – Anywhere Cashless
5. What information should customer provide to avail Anywhere Cashless facility?
Answer) Customer needs to provide basic information like patient name, UHID, policy details, customer
mobile number and email id, Planned Hospital Name, Diagnosis, Date of admission, Treating doctor name,
Hospital address with pincode, Hospital contact person name & number.

6. Is this Anywhere Cashless facility available for Emergency admission?

Answer) No, As we need 24 prior intimation to serve patients under this feature. Request patients to admit
in the nearest hospital for emergency cases ASAP.

7. Is this Anywhere Cashless is applicable for Retail & Corporate customer?

Answer) Yes, this facility of AWC is applicable for all Lombard customers, subject to policy T & C &
Hospital acceptance.

8. Are Daycare procedures covered under Anywhere Cashless facility? Like Cataract?
Answer) Yes, Daycare procedures covered under AWC, subject to policy T & C & Hospital acceptance.

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Thank You