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2019 2020 2021 2022 2019 2020 2021 2022

Home & Auto Digital
Purchase Volume ($B) $37.3 $37.4 $42.8 $47.3 $29.5 $35.9 $44.7 $51.4
Per Active Account ($K) $2.08 $2.13 $2.46 $2.62 $1.98 $2.16 $2.53 $2.65
Period End Loans Receivables ($B) $26.9 $25.9 $26.8 $30.0 $20.3 $20.4 $21.8 $25.5
Avg. loans receivables ($B) $25.7 $25.7 $25.7 $27.8 $18.3 $19.3 $19.5 $22.2
Avg. Active Accounts (M) 17.9 17.6 17.4 18.1 14.9 16.6 17.7 19.4
Interest & Fee ($B) $4.5 $4.4 $4.2 $4.7 $3.9 $3.8 $3.8 $4.6
As % of avg. loans receivable 18% 17% 17% 17% 21% 20% 19% 21%
Other income ($B) $0.04 $0.06 $0.07 $0.09 -$0.02 -$0.05 -$0.09 -$0.06
Diversified & Value Health & Wellness
Interest & Fee ($B) $4.1 $3.5 $3.1 $3.6 $2.3 $2.3 $2.3 $2.7
Other income ($B) $0.06 $0.09 -$0.03 -$0.11 $0.08 $0.11 $0.16 $0.22
Lifestyle Corp, other
Interest & Fee ($B) $0.8 $0.7 $0.7 $0.8 $3.1 $1.2 $1.1 $0.5
Other income ($B) $0.02 $0.02 $0.02 $0.03 $0.18 $0.18 $0.35 $0.21
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2019 2020 2021 2022
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Standard Promotional Offer
Credit Products terms Deferred Int. Other Total
Credit Cards $54.0 $18.6 $15.1 $87.7
Commercial Credit Products $1.7 $0.0 $0.0 $1.7
Consumer Installment Loans $0.0 $0.1 $3.0 $3.1
Other $0.1 $0.0 $0.0 $0.1
Total $55.8 $18.7 $18.0 $92.5
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$ :-+/

Revenue Description
* Interest income and fee on loans
Interest Income
* Merchant discounts paid by merchant to finance promotional offers
Interchange Revenue * Issuer's cut form use of Dual/ general purpose cards at non-partner locations
Loyalty Rewards * Contra revenue from the use of reward points
Debt Cancellation fee * Fee from users opting to avail debt cancellation service on a qualifying life event
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5
$12.4 $13.3 $13.3

$11.2 $11.7
$11.0
$9.7 $10.2
$8.7 $9.2
$8.1
97% 98% 98%

96% 97% 95%
94% 95% 96%
93% 94%
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Net Int. Income Non Int. Income
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2012 2014 2016 2018 2020 2022
NIM Risk Adjusted (NCOs) Risk Adjusted (Provisions)
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$ -11 $ -11?/+/8

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5% 7% 16%
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14%
15% 19%
21%
17%
22% 22% 20% 16% 15%
27%
21% 24% 25% 13%
24% 28%
10%
28% 28%
Home & Auto Digital Diversified & Health & Lifestyle
2019 2020 2021 2022 Value Wellness
2019 2020 2021 2022
Home & Auto Digital Diversified & Value Health & Wellness Lifestyle Corp, other
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11%
$56.7 Bill Pay
Diversified & Value Grocery

$51.4
Health & Pet
Non
Discretionary 15% 22%
Auto & Gas Spend
Digital 6%
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$2.0 30%
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Information
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2012 2014 2016 2018 2020 2022
Professional Fees
Opex (LHA) As % of Rev. (RHA)
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10.00%
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2012 2014 2016 2018 2020 2022
Rev. Mgn. Risk Adj. Mgn. (Rev. Mgn. net of NCO) Risk Adj. Mgn. (Rev. Mgn. net of Provisions)
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NCABN?H?>F?H>CHAMN;H>;L>M>O?NINB?J;H>?GC=;H>H?Q;==IOHNALIQNBMFIQ?>
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J;H>?GC=M;PCHAMNB;NNB?SOM?>NIJ;S>IQHNB?CL=L?>CN=;L><;F;H=?M06#;FMI
?RJ?LC?H=?>NB?FIMMI@CNM4;FG;LNJ;LNH?LMBCJCH=IHNL;=N?RJCL?>IH'OFS
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ALIQNB;MNB?SHILG;FCT? ;L>CMMO?LM=IHNCHO?NIM??;NNL;=NCP?L?NOLHMIHH?Q;==IOHN
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$ -9567 $ -95

<? <?(5
$100.0 16%
$80.0
8%
$60.0
$40.0
0%
$20.0
$0.0 -8%
2012 2014 2016 2018 2020 2022
Loan Balance (LHA) % Y/Y (RHA)
-#.F$%*% -#.F$%*%

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$ -95678@ $ -567()*0(+ ="

<? 5
Lifestyle Other, $0.2 10.0%
7.7%
Health & Wellness $6.0 7.5% 6.6%
$12.2 Home & Auto
$30.0 5.0% 4.1%
2.7%
2.5%
$18.6
0.0%
Diversified & Value
$25.5 -2.5%
-2.3%
Digital -5.0%
Lifestyle Digital Health & Home & Auto Diversified &
Wellness Value
-#.F$%*% -#.F$%*%

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7.50%
6.00%
4.50%
3.00%
1.50%
0.00%
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
DQs NCO
-#.F$%*%(
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$ &-+/9567

<?(59
$15.0 16.0%
$12.0
12.0%
$9.0
8.0%
$6.0
4.0%
$3.0
$0.0 0.0%
2012 2014 2016 2018 CECL Day 1 2021
Reserve (LHA) Reserve rate (RHA)
-#.F$%*%(

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$ 4-0$ @ $ :-$ 'A

5 5
5.00% 11% 11% 10% 10% 9%
18% 17% 11% 11%
24% 19%
11% 10% 8%
4.00% 18% 17% 16% 14%
22%
27%
3.00% 34%
36%
2.00% 81% 83%
73% 73% 75% 79%
70%
55% 61%
1.00% 47%
40%
0.00%
2014 2015 2016 2017 2018 2019 2020 2021 2022
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Deposits Securitized financings Senior unsecured notes Total
Deposits Securitized financings Senior unsecured notes
-#.F$%*% -#.F$%*%

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Synchrony Financial - JPM Consumer Finance Primer Series - Volume 3 - SYF

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