Job Description

Company Profile
TLC Relationship Management (P) Ltd (TLC) is a tech product and services company providing
end to end digital solutions for customer acquisition, activation, engagement, retention, and
loyalty. We have domain expertise in the travel and hospitality space.

Set up 20 years ago, we have a pan India presence and a regional presence in Middle East and
Africa. With our corporate office in New Delhi, we have a team strength of 600 plus people and
bring a culture of innovation to deliver excellence. Our teams including Design, Tech, Digital,
Support, Contact Centre’s provide a unique single window solution to our customers.

Our tech products are developed on world class platforms to include CRM on Salesforce and
Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe
stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile
Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat,
WhatsApp, FB Messenger, Email, Social, Web and SMS.

TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We
follow the highest levels of Information Security with an ISO 27001 certification. We are
members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc.

Details on the company are available on www.tlcgroup.com. Our Membership details are
available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in,
www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded
from the App Store or the Google Play Store.

Designation : Membership Ambassador

Job Location : Ahmedabad and Bangalore (Based at client hotels)
Company Website : www.tlcgroup.com , www.hotelmemberships.com

Key Responsibilities:
1. To represent the Program and the organization at the hotel.
2. Responsible for enrolments of walk in and other customers into the Membership.
3. Collection of data from the hotels of potential Members and a possible reach out to them
for enrolment.
4. Engagement with Members walking into the hotels to build a relationship.
5. Coordination with the hotel teams for reservation and other requests and responding back
to the customers.
6. Understanding TLC front end technology like Apps and Websites and training / supporting
the hotel teams on outages on an ongoing basis.
 7. Understanding Program performances and presenting that in an articulate manner to the
hotel teams at all times to build the value of the Program and the company with those
stakeholders.
8. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Candidates between 22 and 35 years of age with a minimum graduation and one-year
experience.
2. Excellent social and verbal communication skills in English.
3. Self-motivated, smart, confident with excellent presentation skills.

4. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in
person contact with the customers would be an added advantage.
5. Willing to work on roasters including weekends.