1.

Which of the following document (s) is NOT a part of the Oracle service specification
documents referenced in the Oracle Cloud Services Agreement?
Oracle data processing agreement
Oracle internal SOPs
Program documents
Oracle cloud hosting & delivery policy
Oracle SaaS service description document
Correct, Oracle internal SOPs are not a part of the Oracle Service specification documents
(1/1) Points
2. Recovery Time objective (RTO), Recovery Point Objective (RPO) and Target Service
Availability Level are applicable only for Customer's production instance of their SaaS
environment
TRUE
FALSE
Correct, Recovery Time objective (RTO), Recovery Point Objective (RPO) and Target Service
Availability Level are applicable only for Customer's production instance of their SaaS
environment
(1/1) Points
3. Oracle program documents talk about functional features of Oracle products
TRUE
FALSE
Correct, Oracle program documents talk about functional and non functional features of the
Oracle product
(1/1) Points
5. Oracle support policy is mentioned in which of the following document
Oracle cloud hosting & delivery policy
Oracle data processing agreement
Oracle SaaS service description document
Program documents
Oracle Privacy Policy document
Incorrect, Oracle support policy is mentioned in the Oracle cloud hosting & delivery policy
document

2. Oracle support policy is mentioned in which of the following document

Oracle cloud hosting & delivery policy
Oracle data processing agreement
Oracle SaaS service description document
Program documents
Oracle Privacy Policy document
Incorrect, Oracle support policy is mentioned in the Oracle cloud hosting & delivery policy
document

1. Customer's audit rights under a SaaS contract are mentioned in which of the following
document
Oracle DR practice document
Oracle SaaS service description document
Program documents
Oracle cloud hosting & delivery policy
Oracle data processing agreement
Correct, customer's audit rights are mentioned in the Oracle data processing agreement