USHG Time and Attendance Policy

At USHG, we hold ourselves and every team member to each of the following family values: excellence, hospitality,
entrepreneurial spirit and integrity. We define excellence as “doing what needs to be done, as well as it can possibly be
done”. Excellence is the foundation of the USHG business and in order to be excellent you must arrive on time for every
shift, correctly record your time, and work your scheduled shifts. The guidelines in this policy apply to all employees in
our businesses, and those who do not follow them will be subject to discipline in accordance with the USHG Progressive
Discipline Policy.

Timekeeping: Recording Your Time

You must accurately record ALL the time that you work/break using the timeclock system in your business. This includes
hours worked, attendance at meetings, mandatory trainings, and breaks. You are required to clock in and out on every
shift/break. Non-exempt employees must be paid for every hour worked and are never permitted to work “off the clock”.
Falsifying or tampering with your own time record, or another employee’s time record, is against this policy and will result
in immediate termination of employment. Report to your manager any request to falsify or inaccurately report your time
or another team member’s hours.

Communication Expectations

Communication is one of the keys to our success as a team. If there is any reason that you cannot work a scheduled shift
or will be late to a scheduled shift, you must contact your direct manager with as much advance notice as possible before
the start of the scheduled shift. If you are unable to reach your manager live, leave a voicemail message for your manager
and send an email that includes as much detail as possible. Only a manager at your business can accept your verbal
notification of lateness or absence.

Lateness, Excused and Unexcused Absences

Definition of an Unexcused Lateness
• Clocking in after the start time of a
regularly scheduled shift, scheduled
meeting, mandatory training, or any
shift that a team member “picks up”
or “swaps” and agrees to work for
another team member;
• Returning late and/or clocking in after
the end time of a scheduled break
without prior approval from a
manager.
• Please note that upon clocking in for
your shift, you should be dressed in
accordance with your business dress
code and ready to begin work. You
may clock in up to ten (10) minutes
prior to the scheduled start time of
any shift if there is a business need.
Definition of Unexcused Absence
• Failing to report to a scheduled shift, a
shift that a team member picked up or
swapped with another team member
(with prior approval from a manager),
or attend scheduled staff meetings and
mandatory training classes; or
• Inability to complete a scheduled shift,
even upon notifying a manager; or
• Failing to report to work without
communicating with your manager for
three consecutive shifts could be
deemed a voluntarily resignation by
you.
Definition of an excused Lateness or Absence
• Absences will be considered excused if
a team member requests the time off
in accordance with one of our LOA
policies, and/or applicable federal,
state or local law, including NYC
and/or DC Earned Safe and Sick
Time, permitting a leave of absence
(assuming the team member has
obtained prior necessary approvals for
the leave and is eligible in accordance
with the leave policy, and/or
applicable law).
• Lateness or absence excused at a
manager’s discretion due to unusual
unforeseen circumstances, such as a
traffic accident, an unusual public
transportation delay, or sudden
inclement weather.

No Call, No Show – Job Abandonment

Any team member who does not call or show up for two scheduled shifts in a row will be subject to immediate termination
for job abandonment.
USHG, LLC © 2020
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Electronically Signed By
Amy Yi 3/23/2022