NPTEL Online Certification Courses

Indian Institute of Technology Kharagpur

E-Business
Assignment- Week 1
TYPE OF QUESTION: MCQ/MSQ

Number of questions: 10 Total marks: 10 * 2 = 20

QUESTION 1:

ABC company is using cloud-based services for handling customer care activities using different
modes of communication such as phone, email and chatbots. These crucial activities can be
termed as a __________transaction.
a. E-Business
b. E-commerce
c. Both a) and b)
d. None of the above

Correct Answer: a

Explanation: Customer care activities are categorized as web-based services which comes
under e-business (Refer to Slide 21)

QUESTION 2:
Which of the following statements is NOT TRUE for Commerce?
a. All commercial activities are synonymous with business activity
b. Commerce is a subset of business
c. It is the act of buying and selling, especially on a large scale
d. None of the above

Correct Answer: a

Explanation: Refer slide 18

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Indian Institute of Technology Kharagpur

QUESTION 3:
Which of the following options is NOT TRUE for Customer Delivered Value?
a. It is the highest possible profit for the company.
b. It is the difference between the total customer value and total customer cost
c. It can be the bunch of benefits customers expect from a given service
d. None of the above

Correct Answer: a

Explanation: Prioritizes on customer value rather than maximizing profit(Refer to Slide 14)

QUESTION 4:
Payroll processing is an important part of the Human Resource Management component of
Enterprise Resource Planning (ERP) software. Payroll processing is an example of:
a. Decision Support Systems
b. Transaction Processing Systems
c. Management Information Systems
d. Executive Support System
Correct Answer: b

Explanation: Payroll for the employees in the organisation usually happens in the form of
transactions in ERP every month. This regular activity does not involve any decision making.
Hence, it is a transaction processing activity.

QUESTION 5:
eProcurement by a business organization falls under the category of _________ type of
transaction
a. B2B
b. B2C
c. C2B
d. C2C

Correct Answer: a

Explanantion: A common example is the case of Tata Steel(Refer to Slide 70-74)

 NPTEL Online Certification Courses
Indian Institute of Technology Kharagpur

QUESTION 6:
Reverse Auction is to be adopted as an e-procurement mode when the Buy volume and the
Critical to the cost of quality factor are, respectively-
a. High-High
b. Low-Low
c. Low-High
d. High-Low

Correct Answer: d
Explanantion:(Refer to Slide 76)

QUESTION 7:
Metered subscriptions allow subscribers to pay after usage based on the number of units
consumed. Which of the following can be considered a meter subscription:
a. Netflix
b. Times of India Subscription
c. Uber service
d. Swiggy

Correct Answer: c

Explanantion: Uber is the only one among the three options which charges money from the
customer after the services have been availed(Refer to Slide 65)

QUESTION 8:
LinkedIn is an example of a community model for
a. Open Source Development
b. Public Broadcasting
c. Social Networking
d. Job portal

Correct Answer: c

Explanantion: (Refer to Slide 63)

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Indian Institute of Technology Kharagpur

QUESTION 9:
In ITC’s e-Choupal model, the processor no longer needs to go through layers of intermediaries.
What was the impact on the transaction costs?
a. Increased
b. Decreased
c. Unchanged
d. Cannot be said with certainty

Correct Answer: b

Explanantion:(Refer to Slide 97)

QUESTION 10:
Which of the statements is false with respect to the Brokerage model?
a. It facilitates transactions between buyers and sellers
b. It usually charges some fee for its services
c. It is applicable only for B2B kind of transactions
d. None of the above

Correct Answer: c

Explanantion: (Refer to Slide 45)